Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :



Monday, June 09, 2008

Having 'too much' experience in various business, especially in the fields of sales and marketing, I would say that MLM is still the BEST way of doing business provided that you follow the rules/regulations and not break it or trying to amend it.

It's not about the business plan that contributes to the MLM success, but it's the responsibility and commitment by the members in order to reach the sales/marketing target.

Another reason is the effective communcation with uplines and downlines. (short notices on changes are not acceptable)

Another common reason with MLM is again, human...We tend to be too much obsessed with the Business Plan rather than the product we sell. Thus, the product knowledge is still lacking behind due to thinking of how to get so much money based on the business plan. (again I'm not blaming the system, but people)

Unfortunately also, the original purpose of a business plan that promotes the conventional hardwork, patience, long term and reap profits later - is now loosing its popoularity with the :

a) drastic changes made in the original businessplan flow or strategy,

(you know..the rhetoric, hybrid system (either approved by the authorities or self-approved or self-modified by the 'super top uplines')

Please note that, binary is still binary, MLM is still MLM and single level is still single level. It just the choice that suits you that counts!

b) competition from the rhetoric/so-called e-commerce,

c) competition from the Get Rich Quick Scheme,

But the above (a)-(c) are really related to "How to take a shortcut to become rich" and this will make so many people attracted to 'money' (who wouldn't?) and tend to forget other good business/sales/marketing practices.

I'm not denying the fact of GENUINE ones but there are too much 'fakes' or 'doubtful' ones.

I'm sorry, some people might find my statement a bit offensive but I have taken almost 2 decades researching and involving myself in too many programmes and business plans to find out that the good ol' MLM (even single-level) is still the best.

Here's one of them (in Bahasa Malaysia)

http://www.geocities.com/nikzafri/qsale.htm (See Below)

As the saying goes "The old school is still the best school"

My experience dictates my belief in working both hard and smart = busy!
14 Tonggak Kualiti Diri dan sumbangannya terhadap kejayaan Sistem Jualan Langsung dan Pemasaran Bertingkat

1.0 Kepimpinan dan Pengurusan

Tema : Menentukan Matlamat dan Komitmen Diri

§ Mematuhi nilai-nilai murni perniagaan termasuk aspek undang-undang dan etika (seperti Akta Jualan Langsung untuk pelan perniagaan yang betul, Akta Insitusi Kewangan dan Perbankan (BAFIA) bagi perniagaan membabitkan pelaburan wang/tukaran mata wang asing, pengambilan deposit yang bersabit dengan Suruhanjaya Sekuriti, KPDNHEP/SSM, Akta Siber/Telekomunikasi & Multimedia bagi perniagaan menerusi internet/e-dagang - tertakluk pada syarat-syarat yang generik dsb)

§ Melaksanakannya pada keseluruhan aspek kerja

§ Mengetahui tugas masing-masing

§ Menangani amsalah secara bijaksana

§ Memiliki ilmu pengetahuan yang mencukupi

§ Mewakili ‘organisasi yang ditubuhkan sendiri’

§ Sentiasa belajar dan mengajar

§ Rasa bertanggungjawab dan akauntabiliti

§ Rasa pemilikan

2.0 Sistem Kualiti Diri

Tema : Sistem yang memastikan kepatuhan terhadap nilai-nilai murni perniagaan

§ Mempelajari sistem dari rakan yang telah berjaya

§ Mempunyai segala sumber yang mencukupi

§ Kaedah yang kena pada tempat dan masa

§ Membuat kajian yang mencukupi

§ Pelan Perniagaan yang paling sesuai dengan kemampuan diri

3.0 Semak Semula

Tema : Sebelum, Semasa dan Selepas Menjalankan Transaksi

§ Segala keperluan dipenuhi

§ Berpuas hati sebelum, semasa dan setelah transaksi

§ Penyelesaian bermasalah sebelum berlaku (introspective/collective brainstorming)

§ Keupayaan untuk mencapai dan meningkatkan sasaran secara berterusan


4.0 Pelan Rekabentuk Perniagaan

Tema : Kawalan dan Rekabentuk Pelan Perniagaan

§ Menyalurkan maklumat secara konsisten sehingga ke peringkat yang paling bawah dan telus.

§ Mengukur keberkesanan pelan perniagaan

§ Memahami dan mempraktikkan pelan perniagaan

§ Mengukur tahap pencapaian pelan perniagaan dengan betul dan tepat

§ Sebaran perubahan/kelainan adalah hasil perbincangan bersama

§ Membandingkan keberkesanan sebarang perubahan dengan yang terdahulu.

5.0 Kawalan Dokumen, Data dan Rekod

Tema : Dokumen, Data dan Rekod

§ Contoh Dokumen – segala jenis borang termasuk sistem pemantauan penajaan, pendapatan dan jualan, baucar, kupon, risalah/katalog produk, dokumen akaun (spt. pesanan belian dsb) yang berkaitan

§ Contoh Data – Maklumat mengenai pelanggan/ahli/rakan kongsi, jumlah sasaran dsb.

§ Contoh Rekod – Produk yang paling laris (hi-traffic), Aduan, Komen dsb. yang berkaitan.

§ Mempunyai dokumen, data dan rekod terkini

§ Dokumen lama diasingkan (jika perlu dimusnah/dipulangkan kembali dsb.)

§ Penyimpanan yang bersistematik – indeks, no rujukan, kronologi mudah dicari, yang disah dan diluluskan dsb.

6.0 Pembelian

Tema : Kecukupan Spesifikasi dan Persediaan Diri

§ Mengetahui spesifikasi produk yang bakal dipromosi

§ Mengenali ahli/rakan kongsi dan pelanggan/pengguna

§ Membuka ruang interaksi antara satu sama lain seperti dialog dan pertanyaan

§ Mengelak sebarang ketidakpuasan hati

7.0 Pengenalan dan Kemudahan Carian

Tema : Mengenali Kawasan Anda

§ Mengetahui kawasan yang akan dibekalkan perkhidmatan – Contohnya kawasan A=Outlet A

§ Memastikan kecukupan produk yang dipesan

§ Mengenali dan mampu mencari produk yang dikehendaki dalam masa yang pantas, cekap dan ekonomik.

8.0 Kawalan Proses

Tema : Bekerja Mengikut Proses Yang Telah Ditentukan

§ Mengetahui cara dan kaedah yang sistematik – dimana perlu bermula dan dimana perlu diakhiri

§ Sentiasa merujuk kembali kepada dokumen, data dan rekod serta rakan kongsi/ahli yang lebih arif jika kurang memahami sesuatu perkara – jangan bertindak sendiri

9.0 Kawalan Masalah

Tema : Penyelesaian masalah secara bijaksana

§ Bertanggungjawab dan akauntabiliti ke atas sebarang masalah yang timbul.

§ Sebarang masalah yang timbul perlu diselesaikan dengan seberapa segera – tanpa bertangguh- bincang sesama ahli/rakan kongsi jika perlu.

§ Jika masalah dalaman selesai – masalah luar pasti selesai

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