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BIODATA - NIK ZAFRI


 



NIK ZAFRI BIN ABDUL MAJID,
CONSULTANT/TRAINER
Email: nikzafri@yahoo.com, nikzafri@gmail.com
https://nikzafri.wixstudio.com/nikzafriv2

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Business Management/Administration, IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council/Network Member of Gerson Lehrman Group, Institute of Quality Malaysia, Auditor ISO 9000 IRCAUK, Auditor OHSMS (SIRIM and STS) /EMS ISO 14000 and Construction Quality Assessment System CONQUAS, CIDB (Now BCA) Singapore),

* Possesses almost 30 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors/Technical Experts for leading consulting firms (local and international), certification bodies including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore), QHSEL Consultancy Sdn. Bhd.

He is also currently holding the Position of Principal Consultant/Executive Director (Special Projects) - Systems and Methods, ESG, QHSE at QHSEL Consultancy Sdn. Bhd.* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 18000 (ISO 45000) and EMS ISO 14000 for Civil/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Lembaga Tabung Haji - Flood ERP, WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc., Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia, Timur West Consultant : Business Methodology and System, Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team, MPDT Capital Berhad - ISO 9001: 2015 - Consultancy, Construction, Project Rehabilitation, Desalination (first one in Malaysia to receive certification on trades such as Reverse Osmosis Seawater Desalination and Project Recovery/Rehabilitation), ABAC Centre of Excellence UK (ABMS ISO 37001) Joint Assessment (Technical Expert)

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :


TO SEE ALL ARTICLES

ON THE"LABEL" SECTION BELOW (RIGHT SIDE COLUMN), YOU CAN CLICK ON ANY TAG - TO READ ALL ARTICLES ACCORDING TO ITS CATEGORY (E.G. LABEL : CONSTRUCTION) OR GO TO THE VERY END OF THIS BLOG AND CLICK "Older Posts"


 

Showing posts with label CONSTRUCTION. Show all posts
Showing posts with label CONSTRUCTION. Show all posts

Monday, June 30, 2025

Corruption and Bribery in the Construction Industry: Why It Fails, and What Must Be Done - by Nik Zafri


Introduction

The construction industry, often regarded as the backbone of economic development, is paradoxically one of the sectors most vulnerable to corruption and bribery. Despite various policies, codes of conduct, and public declarations of integrity, corruption often persists, undermining project quality, safety, timelines, and public trust. But why does corruption continue to fester, and why do conventional methods often fail to curb it?

A) Why Corruption and Bribery Persist in Construction

1. Complex Supply Chains and Multiple Layers

Construction projects involve numerous stakeholders, clients, consultants, contractors, subcontractors, suppliers, and regulators. This multilayered structure creates opportunities for bribes and kickbacks at many points, from procurement and tender evaluations to approvals and inspections.

2. Large Capital Involvement

Projects involve significant sums of money, making them attractive targets for unethical behaviour. A small percentage of a multi-million-dollar contract in the form of a bribe may seem negligible to perpetrators but can have massive consequences on project outcomes.

3. Lack of Transparency

Poor documentation, verbal agreements, and vague decision-making criteria allow corrupt practices to go unnoticed. Many construction companies lack robust systems for recording or tracking transactions in a transparent and auditable way.

4. Culture of Silence and Normalization

In some organizations or regions, bribery is seen as a "cost of doing business." When corruption becomes normalized, reporting mechanisms become weak, and whistleblowers are reluctant to come forward for fear of retaliation or career sabotage.

5. Ineffective Enforcement and Monitoring

Internal audits or ethics committees often lack the independence, authority, or resources to investigate wrongdoing thoroughly. Additionally, some investigations are symbolic rather than substantive, giving the appearance of action without impact.


B) Why It Doesn’t Work in the Long Run

Corruption and bribery may offer short-term gains, but they inevitably compromise:


Corruption is not sustainable. Eventually, it corrodes the ethical foundation of the organization, leads to internal disputes, and attracts regulatory scrutiny. In many cases, companies suffer long-term reputational and financial damage.


C) What Should Be Done to Minimize the Problem

1. Tone from the Top (A Strict One)

Leadership must take a firm stance against corruption. Ethical behaviour should be modelled by top management and incorporated into performance KPIs.

2. Institutionalize Policies

Robust anti-bribery and corruption policies must be formalized, communicated clearly, and integrated into day-to-day operations. They should define:

a) What constitutes bribery?
b) Prohibited behaviours
c) Reporting mechanisms
d) Penalties for non-compliance

3. Employee Training and Awareness

Staff at all levels, including field workers, must receive regular training on recognizing and responding to bribery attempts. Scenario-based sessions can help build moral reasoning and resilience.

4. Implement Whistleblower Protection

Safe and anonymous channels for reporting wrongdoing must be established and maintained, with guarantees of no retaliation.

5. Procurement Transparency

Tender processes, supplier evaluations, and contractor selections must be governed by clear, transparent, and auditable criteria. Digital tools and e-procurement systems can reduce manipulation.

D) Is ABMS Certification the Answer?

Yes but with a caveat.

 1) What is ABMS (Anti-Bribery Management System)?

ABMS, particularly ISO 37001, is an international standard that specifies requirements and provides guidance for establishing, implementing, maintaining, reviewing, and improving an anti-bribery management system. It can be applied in public, private, or non-profit sectors.

2) Why ABMS Helps?
  • It introduces a structured approach to identifying bribery risks,
  • It enhances governance, accountability, and control,
  • It increases investor and client confidence,
  • It protects the organization from legal consequences by demonstrating due diligence.
However, certification is not a silver bullet. It must be supported by strong internal commitment and follow-through mechanisms.

3) Proactive Risk Assessment

Before corruption occurs, identify where it is most likely to happen.

A strong ABMS starts with assessing risks based on:

  • Geographical and political exposure,
  • Project scale and budget size,
  • Third-party and subcontractor involvement,
  • Previous incidents or audit findings

 Purpose:

  • To prioritize resources and controls where risks are highest,
  • To inform policies, procurement strategies, and contract terms,
  • To prepare preventive measures before issues arise

 Risk assessments should be:

  • Conducted regularly (at least annually or when entering a new market/project),
  • Reviewed during key project lifecycle phases (design, procurement, execution, closing),
  • Aligned with ISO 37001 and enterprise risk management (ERM) frameworks

 3) I'm certified!! What Next?

 1. Continuous Monitoring

  • Internal Audits: Conducted periodically to assess adherence to anti-bribery controls,
  • External Audits: Annual or bi-annual reviews by certification bodies,
  • Compliance Reviews: Spot checks, data analysis, and third-party interviews.

 2. Determining the Root Cause

When a potential bribery incident or control failure is detected, organizations must conduct a root cause analysis to determine:

  • What went wrong
  • Why it happened
  • Where the system, process, or culture failed

This step ensures that the issue is addressed not just superficially but at its core preventing recurrence.

 3. Corrective and Preventive Actions

Non-compliances must trigger documented investigations, root cause analysis, and corrective action plans.

4. Stakeholder Engagement

Suppliers and subcontractors must be made aware of the company’s anti-bribery stance and policies. Contracts should include integrity clauses with consequences for violations.

5. Periodic Risk Assessment 

Bribery risks must be reassessed based on changes in geography, regulatory environment, project size, or political climate.

6. Ongoing Training

Training is not a one-off event. Refreshers, updates, and role-specific modules must be incorporated into annual plans.

7. Simulated Case Studies

Disclaimer 

The following case studies are simulated scenarios developed for educational and illustrative purposes only. Any resemblance to actual persons, organizations, projects, or events, past or present is purely coincidental. These examples are intended to highlight common risk patterns and responses related to corruption and bribery in the construction industry.

1. Complex Supply Chains and Multiple Layers

Case Study: “The Subcontractor Shuffle”

In a government hospital project, the main contractor appointed a series of shell subcontractors linked to one of their project managers. Work was routinely re-subcontracted, causing miscommunication and poor supervision. Despite obvious issues with safety and workmanship, payments were approved because the internal quality assurance engineer was being paid under the table to look the other way.

Impact:

  • Cracked floor tiles, unstable door frames,
  • Overruns in both time and cost,
  • Regulatory red flags due to inconsistent records,

2. Large Capital Involvement Attracts Bribery

Case Study: “The Inflated Bridge”

A regional bridge project had a budget of RM180 million. The tender was awarded to a contractor who promised a “token of appreciation” to several selection committee members. The bid was 12% higher than the lowest technically qualified bidder.

Impact:

  • Auditor-General’s Office flagged the discrepancy,
  • Public outcry led to suspension of the project,
  • Contractor blacklisted; government agency reputation damaged

3. Lack of Transparency

Case Study: “Verbal Approvals Only”

In a mixed-use development, approvals for site variation orders were made verbally. The contractor quietly paid off the site engineer and billed for over RM5 million in undocumented extras. There were no audit trails, only WhatsApp messages.

Impact:

  • Internal audit found no written approvals,
  • Project Director was reassigned pending investigation,
  • Clients demanded full refund and compliance audit

4. Culture of Silence

Case Study: “Keep Quiet or Quit”

A junior site supervisor discovered that electrical wiring was being sub standardly installed due to a cost-cutting deal between the M&E subcontractor and the main contractor. When he raised concerns, he was told to “keep quiet or leave.”

Impact:

  • Supervisor resigned and anonymously reported it,
  • After media exposure, the project was delayed 8 months,
  • The contractor was sued for negligence after a small fire broke out during testing

5. Ineffective Enforcement and Monitoring

Case Study: “The Fake Audit”

An in-house compliance officer completed a “paper audit” for an ISO-required annual review. The checklist was pre-filled, and interviews were skipped. Meanwhile, bribes were actively flowing in the materials procurement division.

Impact:

  • Whistleblower reported it to the certification body,
  • ISO certification was suspended,
  • Clients froze all pending payments until re-audit

6. Leadership with No Ethical Stance

Case Study: “The Director’s Deal”

A construction firm’s Managing Director openly told staff to “play the game” when dealing with authorities and clients. Kickbacks became normalized, with staff accepting “entertainment allowances” from suppliers to push certain products.

Impact:

  • Junior engineer leaked documents to media,
  • Several public clients cut ties,
  • Key staff left, citing toxic leadership and legal risks

7. Failure to Institutionalize Policies

Case Study: “Policy? What Policy?”

Despite having an Anti-Corruption Policy document, it was never socialized, trained, or enforced. A site agent accepted RM10K to expedite inspection sign-offs, causing later structural issues in a residential block.

Impact:

  • Building owners filed lawsuits,
  • Company settled with RM4 million payout,
  • Insurance provider declined coverage due to internal failure

8. Weak Whistleblower Protection

Case Study: “Whistleblower Retaliation”

A procurement assistant exposed an inflated invoice scheme and was subsequently transferred to a remote site without internet access. The company later claimed it was part of “routine rotation.”

Impact:

  • The whistleblower filed a complaint with MACC,
  • The company was investigated and fined,
  • ABMS certification was denied for “failure to uphold whistleblower protection”

9. Lack of Transparent Procurement

Case Study: “The ‘Preferred’ Vendor”

One supplier continued to win supply contracts despite higher pricing and poor delivery. A forensic procurement review later revealed that the vendor had been entertaining project staff with trips and gifts.

Impact:

  • Vendor contract cancelled,
  • Procurement team reshuffled,
  • Company committed to e-tendering platform rollout

10. ABMS Introduced - But No Follow-Through

Case Study: “Certified but Corrupt”

A civil engineering firm achieved ISO 37001 (ABMS) certification but treated it as a checkbox exercise. No internal audits were performed, and training was skipped to “save time.” Bribery quietly continued under the surface.

Impact:

  • Internal whistleblower triggered a surprise audit,
  • Certification body withdrew ISO status,
  • Client dropped the firm from shortlist for a major rail project

 11. Effective Post-Certification Monitoring (Positive Example)

Case Study: “The Turnaround”

A Malaysian construction company faced multiple bribery allegations in the past. After serious reflection, it implemented ISO 37001, conducted quarterly audits, established an ethics hotline, and rotated procurement staff every 12 months.

Impact:

  • Staff confidence and client trust increased,
  • No bribery cases reported in 3 years,
  • Successfully won government contracts due to enhanced reputation

E) WHAT THESE CASES TEACH US? 

Each case reflects a broader principle:

  • Without systems, corruption thrives,
  • Without culture, systems fail,
  • With both, trust and performance grow.

Implementing ABMS is a powerful step, but true transformation lies in consistency, integrity, and leadership accountability.

F) CONCLUSION

Corruption and bribery in the construction sector are deeply entrenched but not insurmountable. While external forces such as enforcement and regulation play a role, the real change must start from within through leadership, policies, culture, and systems. ABMS certification provides a powerful framework, but it is the continuous commitment to ethical behaviour and accountability that will define long-term success. In the end, integrity isn't just good ethics, it's good business.
 

Tuesday, April 29, 2025

AI vs. Human: Redefining Work, Not Replacing It - A Wake-Up Call for Every Generation - By Nik Zafri

 



With how fast AI and robotics are moving, it's no surprise that a lot of people are worried especially about the risk of losing their jobs someday. Well, I don’t blame them. I feel that the need to study the current situation is very important by looking at the right data.

The adoption of AI and robotics no doubt IS making many operations faster, cheaper, and more efficient but it is also reshaping (not just reducing) human employment, not eliminating it entirely. Let’s break it down, shall we?



WHERE HUMAN STILL FITS IN

Employment isn't disappearing, it's evolving


AUTOMOTIVE INDUSTRY EXAMPLES

Since 2017, Ford Motor Company has heavily automated its factories with robotic arms and AI, reducing 12% of line worker jobs. But Ford also hired 8% more engineers, software developers, and robot maintenance specialists.

While Tesla Motors Ltd uses 10,000+ robots at its Gigafactories, it still employs 127,000 humans globally (as of 2024), growing by 15% year-on-year because human design, supervision, creative problem-solving, and innovation can't be fully automated.

SKILLS OF THE FUTURE??



Old World = Humans = manual, repetitive, predictable jobs.

New World = Humans = creative, strategic, empathetic, supervisory, and technical roles.

Machines = repetitive, dangerous, analytical, precision roles.

AI and robotics will cause a reduction in traditional jobs. However, they will create new jobs requiring higher cognitive skills, technical expertise, and creativity. Employment doesn't vanish, it migrates.

AI/ROBOTICS MIGRATION TO HIGHER-SKILLED JOBS

When AI and robots take over basic or repetitive work, humans are pushed "up the value chain" into roles that need more thinking, judgment, and creativity.



Example: Amazon is automating warehouse picking, but it hires more robot maintenance staff, AI logistics optimizers, and human warehouse flow planners now.

IMPACT ON TRADITIONAL MANAGEMENT POSITION

AI and automation are also changing; not removing; traditional management jobs.




Administration, Finance, HR, Legal, even Management are not dying but evolving into strategy, design, interpretation, and leadership based on insights provided by AI.

Humans are still needed at "the judgment level" and to navigate emotions, uncertainty, and innovation, where machines are still weak..

OTHER SECTORS






Architecture is becoming one of the most exciting "human-tech fusion" fields. The combination of VR (Virtual Reality), AR (Augmented Reality), MR (Mixed Reality), and AI (Artificial Intelligence) is revolutionizing design, collaboration, and client experience.


REAL-WORLD CASES

 1. AI-Generated Designs + VR Review

Tools like Spacemaker (now Autodesk Forma) use AI to create multiple design options (sunlight, wind, density).

Designers then use VR to walk through those spaces before a single brick is laid.

2. AR Site Integration

Imagine holding an iPad on-site and seeing the future building overlaid on the empty land.

AI integrates building data with real-time environment, helping contractors plan sequences, identify clashes.

3. MR for Client Collaboration

Client wears a headset (like Microsoft HoloLens), walks through a partially constructed home.

Interact with the design - change kitchen layout, try wall textures.

AI adapts the design instantly based on choices, and updates BIM (Building Information Modeling) in the background.

SO WHAT?

Architects will need to be:
  • Fluent in tools like Twinmotion, Enscape, Unreal Engine, Unity (for VR/AR)
  • Able to guide AI-assisted design tools
  • Great storytellers, turning data and 3D models into client-friendly experiences.

THE FUTURE (5-10 YEARS?)

Clients won’t review 2D plans anymore, they’ll expect immersive, interactive design presentations.

AI will co-design with you, and immersive tech will be the bridge between your vision and the client’s understanding.

Construction coordination (with engineers, MEP, contractors) will happen in shared MR environments, not long WhatsApp threads.
 

PROBLEM 1 –  EDUCATION

The education system and government policies maybe outdated compared to technology growth.

Universities and colleges are still teaching for the Industrial Age, but we are living in the AI Age.
  • Graduates are learning theories, but companies now want:
  • Technical agility (basic coding, data handling)
  • Digital literacy (use AI tools, not build them necessarily)
  • Adaptability and self-learning skills.

Result:
  • Many graduates can't get jobs.
  • Many available jobs require skills they weren’t taught.
Overall human employment will be lower in many traditional fields because AI and robotics automate faster than humans can retrain.


HOW TO FIX THIS?


Learn practical digital skills NOW 
  • Self-learning using free/cheap online platforms  - (eg. Coursera , EdX , LinkedIn for Learning , even YouTube )
  • Basic AI use (not building, but operating tools)
  • Data basics (Excel, Python , Power BI )
  • Communication, emotional intelligence.
Develop a side skill or freelance capability

Graphic design, coding, digital marketing, copywriting - platforms like Fiverr, Upwork are growing

Don't rely too much on your qualifications but rather build a portfolio - show proof of what you can do, not just what you studied.


PROBLEM 2 - SEASONED PROFESSIONALS (FROM MID AGE AND ABOVE)


TO BE FAIR - WAKE UP PEOPLE

  • Those who don't adapt will fall behind faster than at any time in modern history.

  • Waiting for "the system" to fix itself is risky.

  • Individuals, families, communities must push for re-skilling urgently otherwise, inequality will explode.





Sunday, March 09, 2025

THE 21ST CENTURY PROJECT MANAGEMENT - Tips by Nik Zafri (Malaysia vs International)

 


Note : This article is also based mostly on my 30 years experience in the capacities of a Client, Consultant and Contractor. I am proud to be part of the solution for some of the projects mentioned herein. Almost all examples/case studies are based on real construction projects in Malaysia and International.

Becoming the best construction project management requires a mix of technical knowledge, leadership skills, and on-the-ground experience. Based on professional experiences from seasoned experts in the field, here are the best ways :

1. FUNDAMENTALS

1.1 Strong foundation in construction methods, materials, and project management principles,

1.2 Construction Methode.g. Post-Tensioned Concrete Slabs

Source : EPP Concrete

  • Instead of traditional reinforced concrete slabs, post-tensioning involves steel tendons that are tensioned after the concrete has set.
  • This method reduces material usage, minimizes cracking, and allows for longer spans in buildings, reducing the need for columns.
  • Commonly used in high-rise buildings and parking structures for structural efficiency and cost savings.

Tips : Work together with C & S or M & E Engineer - those who are in charge of developing construction method statement.

1.3 Construction Material 

e.g. Autoclaved Aerated Concrete (AAC) Blocks

Source : Cement Plant Supplier dot com

  • AAC blocks are lightweight, energy-efficient, and have excellent fire resistance.
  • Compared to traditional red clay bricks, they offer better insulation, faster installation, and reduced dead load on structures.

Tips : AAC are mostly used in sustainable building projects to improve thermal performance and reduce environmental impact.

1.4 Project Management Principle 

e.g. Earned Value Management (EVM)

EVM is a project tracking method that combines cost, schedule, and performance to measure project progress. It helps project managers make data-driven decisions to bring the project back on track.

Tips : If a construction project has a budget of $1 million and after 50% of the timeline, only 40% of the work is completed, EVM will highlight that the project is behind schedule and over budget.

1.5 Contracts, procurement, and local regulations to navigate compliance issues

1.5.1 Contract (Malaysia)

e.g. Malaysia: PAM 2006/2018 ( [PAM] Pertubuhan Akitek Malaysia - Malaysian Institute of Architects) Standard Form of Contract

  • Used for private sector building projects in Malaysia,
  • Covers contractor’s obligations, progress payments, variation orders, and dispute resolution.

Tips : If a contractor fails to complete a project on time, Liquidated Ascertained Damages (LAD) clauses in PAM contracts allow the employer to claim compensation for delays.

1.5.2 International

e.g. FIDIC - International Federation of Consulting Engineers Red Book (Conditions of Contract for Construction)


  • Commonly used for large-scale infrastructure projects worldwide,
  • Includes design responsibility, payment terms, variations, and dispute resolution.

Tips: Typically, in an international project, if the employer delays providing site access, the contractor can claim Extension of Time (EOT) and additional costs under FIDIC clauses.

1.6 Procurement (Malaysia)

e.g. CIDB Malaysia (Construction Industry Development Board) Pre-Qualification and Open Tendering


In Malaysia, government projects follow open tendering through the ePerolehan system. (Treasury)

Tips : If a contractor wants to bid for a government hospital project, they must be registered with CIDB (G7 for high-value contracts) and meet technical, financial, and performance criteria.

1.7 International 

e.g. The World Bank Procurement Guidelines

Used for projects funded by international agencies.

Tips: Say for example - Malaysia receives World Bank funding for a flood mitigation project, procurement must follow transparent bidding rules to prevent corruption and ensure fair competition. (Refer to ISO 37001 ABAC)

1.8.1 Local (Malaysian) 

e.g. Uniform Building By-Laws (UBBL) 1984

Governs fire safety, structural integrity, and building design.

Tips: UBBL requires that high-rise buildings have fire escapes and smoke extraction systems. If a developer does not comply, they cannot obtain a Certificate of Completion and Compliance (CCC).

1.8.2 International

e.g. OSHA (Occupational Safety and Health Administration – USA

Ensures workplace safety in construction.

Tips : OSHA requires fall protection measures for workers on scaffolding above 6 feet. Failure to comply can result in heavy penalties and project shutdowns.

Source : Simplified Safety Dot Com

2. KNOW THE TRENDS

2.1 #BIM (Malaysia) Building Information Modelling

Source : Malay Mail

e.g. MRT Line 2 (Malaysia – Klang Valley Mass Rapid Transit)

  • BIM was used for clash detection in M & E works, ensuring no conflicts between underground utilities and building structures, 

  • Reduced rework and delays by identifying design issues before construction began,

  • Enabled better coordination between consultants, contractors, and suppliers in real-time using a 3D digital model.

2.2 #BIM (International) Building Information Modelling

Source : CNN Media

e.g. Beijing #Daxing International Airport ( #China )

  • BIM was used to coordinate the design and construction of the massive airport, which covers 700,000 square meters.

  • Enabled real-time collaboration between architects, engineers, and contractors to detect clashes in complex structures.

  • Reduced construction time by 6 months and ensured high precision in steel and concrete works.

2.3 Project Management Software (Malaysia)

e.g. #Primavera P6 ( #Oracle )

e.g. Project : High-Rise Construction in Kuala Lumpur

Source : ecentral.my

  • Used in projects like TRX ( Tun Razak Exchange ) skyscrapers to track schedule, budget, and resource allocation.
  • Helped project managers monitor critical paths and prevent project delays.

Tips : If concrete pouring is delayed due to rain, Primavera P6 recalculates the schedule to avoid affecting other tasks like steelworks and M&E installations.

2.4 Project Management Software (International)

Source : businesswire.com
e.g. #Procore


e.g. Project Hudson Yards New York Development (USA) 

  • One of the largest private real estate developments in the U.S.
  • Used Procore to manage contracts, RFIs (Requests for Information), submittals, and project documentation across multiple buildings.
Tips : Procore helps project managers track progress in real-time and streamline communication between developers, architects, and subcontractors.

2.5 Sustainable Building Practices (Malaysia)

e.g. Green Building Index ( #GBI ) Malaysia

e.g. Project : Menara Kerjaya Prospek (Platinum-Rated GBI Building in KL) ( Kerjaya Prospek Group Bhd)

  • Used rainwater harvesting, solar panels, and energy-efficient lighting to reduce operational costs.
  • Designed with natural ventilation and low-E glass windows to minimize air-conditioning use.
Tips : By using recycled materials in construction, the project reduced carbon footprint and achieved a GBI Platinum rating - Malaysia’s highest sustainability certification.

2.6 Sustainable Building Practices (International)

e.g. LEED-Certified Skyscrapers

Source : Wikipedia

e.g. The Edge ( #Amsterdam, #Netherlands)
  • Considered the world’s most sustainable office building, achieving a #LEED Platinum rating,
  • Uses solar panels, rainwater harvesting, and an AI-driven smart lighting system that adjusts based on occupancy.
  • Reduced energy consumption by 70% compared to conventional office buildings.

3. HANDS ON EXPERIENCE

3.1 Work on-site early in your career to understand the practical aspects of construction.

3.1.1 Work On-Site Early and Understand Practical Construction Aspects ( #Malaysia )

Source : Wikipedia

e.g. Merdeka 118 Tower (Kuala Lumpur, Malaysia)

Junior engineers and site supervisors working on this 678.9m skyscraper gained hands-on experience in : 
  • Deep foundation works, including bored piling for stability on challenging ground conditions,
  • Structural sequencing, ensuring concrete curing and high-rise steelwork were coordinated to prevent structural stress,
  • Coordination with M&E teams to integrate power and HVAC systems within a tight core structure.

3.1.2 Work On-Site Early and Understand Practical Construction Aspects (International)

e.g. #London Crossrail (United Kingdom)

Young engineers on Europe’s biggest rail project gained experience in:
  • Tunnel boring machine ( #TBM ) operations to dig under London without disturbing existing buildings.
  • Managing waterproofing and drainage issues in complex underground stations.
  • Learning logistics coordination, ensuring materials arrived at constrained city-center sites on time.

4. CHALLENGES, DELAY AND HSE ISSUES (Malaysia)

Source : Wikipedia

e.g. Pan Borneo Highway (Sabah & Sarawak, Malaysia) (Pan Borneo Highway Asset Management Sdn Bhd)

4.1 How Site Supervisors and Engineers Handle them

Challenge : Site supervisors faced delays due to unpredictable weather and remote locations.

Solution - Adopted modular bridge components, allowing faster installation even in rain-prone areas.

HSE Challenge - Work in dense forest areas required strict wildlife impact assessments and controlled blasting for excavation.

4.2 How Site Supervisors and Engineers Handle them (International)

Source : Wikipedia
e.g. Burj Khalifa ( #Dubai, #UAE ) ( Burj Khalifa LLC )

Challenge: Extreme heat (up to 50°C) affected concrete curing and worker health.

Solution: Concrete was poured at night to prevent premature setting and cracking.

HSE Issues: Cooling stations were installed on-site, and work shifts were adjusted to prevent heatstroke.


5. COST CONTROL AND VALUE ENGINEERING 

5.1 (Malaysia)

Source : AECOM

e.g. Second Penang Bridge (Sultan Abdul Halim Muadzam Shah Bridge, Malaysia)

Cost Challenge: The original design required expensive deep foundations due to the seabed condition.

Value Engineering Solution: Used high-durability marine concrete with precast pier segments, reducing construction costs by 20%.

5.2 (International)
Source : Wikipedia

e.g. The Shard (London, #UK) #TheShard

Cost Challenge: The Shard’s high-rise design required heavy steel framing, which was costly.

Value Engineering Solution: Used a top-down construction method, allowing the lower floors to be built while deep foundations were still being excavated—saving months of construction time and labor costs.


6. MANAGING AND MOTIVATING 

6.1 (Malaysia)

6.1.1 Target Group : Contractors, Engineers, Suppliers

e.g. MRT Putrajaya Line (Malaysia)

Challenge: 
  • Diverse teams from different backgrounds (local & international contractors, engineers, suppliers).
  • Language barriers and differing work ethics slowed coordination.
Solution:
  • Regular toolbox meetings to align expectations and provide clear daily targets,
  • Used multilingual communication boards on-site for better clarity.
  • Recognized worker contributions with safety awards and performance incentives, keeping morale high.

6.2 (International)


e.g. Three Gorges Dam (China)

Challenge:
  • Coordinating 30,000 workers, local and foreign engineers, and over 100 suppliers.
  • Extreme weather conditions and long shifts led to worker fatigue.
Solution:
  • Rotational shifts to avoid burnout.
  • Created on-site dormitories, canteens, and recreation zones to improve worker welfare.
  • Clear communication channels through daily briefings and digital updates for all stakeholders.

7. CONFLICT RESOLUTION (Disputes Between Stakeholders)

7.1 (Malaysia) 

e.g. LRT3

Dispute:

Cost overruns led to a dispute between the government, main contractor (MRCB George Kent), and subcontractors over payment structures.

Resolution:
  • Government restructured the contract from PDP (Project Delivery Partner) to a fixed-price contract, reducing project costs by RM15 billion.
  • Contractors had to adjust to a new procurement model but were assured of on-time payments and contract transparency.
7.2 (International) 

e.g. BER - Berlin Brandenburg Airport (Germany)

Dispute:

Project delays and poor design coordination led to legal disputes between the German government, architects, and construction firms.

Resolution:
  • Appointed a third-party independent arbitrator to mediate conflicts,
  • Revamped contractor responsibilities with stricter milestone-based payments,
  • Introduced transparent reporting and digital tracking to prevent further delays.

8. CLEAR INSTRUCTIONS AND REPORTS (to Avoid Miscommunication)

8.1 (Malaysia) 

www.malaysia.travel

e.g. Petronas Twin Towers (Malaysia) #KLCC #PETRONAS 

Issue:

During construction, the two towers were found to be misaligned by 25mm due to early measurement miscommunication.

Solution:

Implemented a strict reporting protocol:
  • All critical measurements had to be double-verified and documented before execution,
  • Clear daily reporting templates were used to track alignment corrections.

8.2 (International)

Source : Getty Images

e.g. #Sydney Opera House, #Australia

Problem : 

Unclear structural drawings caused steel miscalculations, leading to redesign delays.

Solution:

  • Introduced detailed, standardized documentation, ensuring all engineers and contractors received the same clear information.
  • Established a dedicated review team to cross-check reports before approvals.

9.0 RISK MANAGEMENT AND MITIGATION 

9.1 Anticipating Problems and Solution (Malaysia)

Source : Wikipedia

e.g. East Coast Rail Link ( #ECRL)

Risk:

The project passes through challenging terrains, including hilly and soft soil areas, leading to potential landslides and settlement issues.

Mitigation : 
  • Conducted geotechnical risk assessments early, allowing engineers to select soil stabilization techniques (such as deep soil mixing and retaining walls) before major problems occurred,
  • Used LiDAR and drone technology for continuous monitoring of high-risk zones.

9.1 Anticipating Problems and Solution (International)

e.g. #Panama Canal Expansion (Panama)

Risk:

The high water pressure in the new lock system posed a risk of failure due to unforeseen geological conditions.

Mitigation : 
  • Conducted extensive hydraulic modeling simulations before construction to predict potential failures,
  • Adjusted the concrete mix design and reinforced critical areas with additional steel structures to prevent long-term cracking.

9.3 Contingency Plan for Labour Shortages, Material Delays and Design Changes

9.3.1 (Malaysia) 

e.g. Klang Valley Mass Rapid Transit (MRT2 – #Putrajaya Line, #Malaysia)

Challenge:

The project faced labor shortages due to foreign worker permit issues and material supply chain disruptions during the COVID-19 pandemic.

Solution:

9.3.1.1 Labor Contingency Plan
  • Reallocated local workforce from less critical areas to key sections,
  • Implemented night shifts to maximize productivity with available manpower.

9.3.1.2 Material Contingency Plan
  • Secured alternative suppliers in advance to avoid complete reliance on single-source vendors,
  • Used precast concrete elements to reduce on-site dependency on raw materials.
9.3.2 (International) 

Source : Google

e.g. One World Trade Center (New York, USA)

Challenge:

Steel price fluctuations and design modifications after 9/11 security reviews caused cost overruns and delays.

Solution:

9.3.2.1 Material Contingency Plan

Locked in long-term contracts with multiple steel suppliers to hedge against price volatility.

9.3.2.2 Design Contingency Plan
  • Kept modular components flexible for adjustments without affecting the project timeline.
  • Used BIM modeling to simulate changes before physical construction, avoiding costly rework.

10. PROACTIVE VS REACTIVE

10.1 (Malaysia) 

e.g. PNB 118 (Merdeka 118 Tower, Malaysia) Permodalan Nasional Berhad 

Proactive:

Engineers anticipated wind load effects on the 678.9m structure, which could cause excessive sway.

Solution:

Integrated a tuned mass damper (TMD) system early in the design phase to counteract wind forces.

Tips : This prevented structural instability issues that could have been costly to address later.

10.2 (International)

Source : Wikipedia

e.g. Hong Kong-Zhuhai-Macau Bridge (China) #HongKong #Zhuhai #Macau #Bridge

Proactive:

Predicted long-term corrosion issues due to constant exposure to seawater.

Solution:

  • Used anti-corrosion concrete and special steel reinforcements coated with epoxy to extend the bridge’s lifespan.
  • Incorporated self-monitoring sensors in the bridge structure to detect early signs of material degradation.

11. STAY ORGANIZED AND BE PREPARED FOR SUDDEN CHANGES

11.1 Use project management tools like #Primavera P6, Microsoft Project, or #Procore to track timelines and resources (See 2.3 above)

11. 2 Detailed Documentation of Work Progress, Change Orders and Contractual Obligations

11.2.1 (Malaysia)

e.g. MRT Kajang Line (MRT1)

Challenge:

  • Frequent design changes due to site constraints and unforeseen underground utilities.
  • Contractors (WPC) required clear documentation of change orders to track variations in scope and cost.

Solution:

  • Used #CDE (Common Data Environment) software to store all contract documents, work progress reports, and change orders in one digital platform.
  • Maintained a structured approval process where each variation order (VO) was documented, approved by the client, and reflected in the payment certificates.

Tips : This prevented disputes over extra costs and scope creep while keeping the project within budget.

11.2.2 (International)

e.g. Crossrail (Elizabeth Line, UK)

Challenge:

Managing thousands of subcontractors across multiple stations, tunnels, and rail segments required strict documentation of progress and contractual obligations.

Solution:

  • Implemented Aconex (Project Document Control Software) to track work progress in real-time.
  • Every change order was logged with a clear paper trail, ensuring transparency in cost variations.

Tips : The detailed record-keeping helped resolve disputes efficiently, preventing legal claims from delaying the project further.

12. QUALITY CONTROL

- Catching Mistakes Early to Prevent Costly Rework

12.1 (Malaysia)

https://themalaysianreserve.com/

e.g. #Petronas Refinery and Petrochemical Integrated Development ( #RAPID, #Pengerang, #Johor, Malaysia)

Issue:

Early in construction, piping and structural steel misalignment was discovered due to inconsistent fabrication tolerances.

Tips : If left unchecked, it could have led to costly rework and safety hazards.

Solution:
  • Introduced laser scanning technology for quality checks before final installation, ensuring perfect alignment,
  • Established strict quality checkpoints at the prefabrication stage, catching errors before materials reached the site.
Tips : The proactive approach saved millions in rework costs and prevented project delays.

12.2 (International) 

e.g. #Burj Khalifa (Dubai, UAE) #BurjKhalifa Dubai #UnitedArabEmirates

Issue:

During construction, concrete shrinkage was found to be higher than anticipated, which could cause structural misalignment in the upper floors.

Solution:
  • Engineers implemented real-time structural monitoring sensors to track concrete shrinkage and adjust accordingly,
  • Quality control teams tested concrete batches extensively before use, ensuring consistency.
Tips : By catching this issue early, they avoided rework on critical load-bearing components, preventing severe delays

13. CLIENT AND STAKEHOLDER

Balancing Client Expectations with On-the-Ground Realities

13.1 (Malaysia) 

e.g. TRX Exchange 106 (Kuala Lumpur, Malaysia) #TRX #KualaLumpur

Challenge:

The client wanted rapid project completion to meet commercial leasing commitments, but complex foundation work (deep piling and excavation) required more time.

Solution:
  • The project team explained technical constraints clearly to the client, emphasizing the risks of rushing structural works,
  • Proposed a phased construction approach where lower floors were handed over earlier for tenant fit-outs while upper floors were still being completed.
Tips : This ensured both safety and client satisfaction without compromising the structural integrity of the skyscraper.

13.2 (International)

e.g. #Doha Metro ( #Qatar ) #DohaMetro

Challenge:

Pushing an unrealistic 2022 FIFA World Cup deadline, despite unforeseen underground utility conflicts delaying tunneling.

Solution:
  • The project team presented a revised schedule with risk assessments, showing why adjusting deadlines was necessary,
  • Used cut-and-cover tunneling methods in some areas to speed up progress without compromising safety.
Tips : This managed the client's expectations while keeping the project on track.

13.3 Maintaining Good Relationships with Subcontractors and Suppliers 

You may need help in Crisis Situations

13.3.1 (Malaysia) 

e.g. Second Penang Bridge (Malaysia) #SecondPenangBridge

Crisis:

Unexpected delays occurred due to concrete supply shortages and issues with marine piling in deep waters.

Solution:

Because of strong relationships with key suppliers, the project team was able to :
  • secure emergency material allocations from alternative suppliers without price hikes,
  • Worked closely with marine piling specialists, negotiating flexible work hours to complete work faster.
Tips : These supplier and subcontractor relationships prevented further delays and kept costs under control.

13.3.2 International 

Source : Wikipedia

e.g. London #Heathrow Terminal 5 (UK) #HeathrowTerminal5

Crisis:

A critical steelwork supplier went bankrupt mid-project, threatening the terminal’s structural completion.

Solution:

Because the main contractor, BAA , had good relationships with secondary suppliers, they were able to quickly source steel from alternative suppliers in Spain without significant cost increases.

Tips : The supply chain adaptability minimized disruption and kept the project moving.

14. TRANSPARENCY 

14.1 (Malaysia) 

e.g. MRT2 (Putrajaya Line, Malaysia)

Issue:

Ground settlement near Persiaran APEC Station caused cracks in adjacent buildings.

Response:

  • MRT Corp immediately informed the public and stakeholders, explaining the cause and corrective measures. #MRTCorp
  • Implemented real-time monitoring systems and compensated affected property owners.

Tips : This built public trust and prevented legal disputes, ensuring smoother project continuation.

14.2 (International) 

e.g. Sydney Opera House Renovation (Australia)

Issue:

During a major renovation, unexpected structural deterioration was discovered in the foundation, risking long delays.

Response:

Engineers openly communicated the issue with stakeholders and the public, explaining why repairs were necessary.

Tips : The transparency helped secure additional funding and adjusted timelines, ensuring the project could be completed without cutting corners.

15. LESS BUT NOT LEAST - NEVER STOP LEARNING

  • Attend industry seminars, certification courses (like #PMP, #RICS, or #LEED), and network with senior professionals.
  • Learn from past mistakes and successes - analyze what worked and what didn’t on every project.

Tips : Stay adaptable - construction is constantly evolving, and a rigid mindset won’t work.