Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :



Monday, June 09, 2008

Extracted from http://www.brint.com (Knowledge Management Portal)

Question from : W Hollenbaugh, United States.

In todays current financial status of the lower and middle class, is it possible for a person of my stature who is over their head in bills and general cost of living while all the while facing the rise of the cost of living to get ahead and provide a comfortable life for himself and his family when he does not have the financial means of his own to invest on the things available to get ahead and make a suitable life for his family? All questions, thoughts and direction of advise is greatly appreciated and needed.

Nik Zafri's response :

Thank you for your query Mr. Hollenbaugh. As a matter of fact, what you have highlighted is a universal problem (even to me as well). I can only quote you the examples from the Malaysian environment that is currently recovering from the fall in the late 90s. I've been queried many times by mostly small businessmen and freelance consultants of how they can sustain throughout this difficult period. What I've told them may not be the same with what you are encountering as the situation in the United States possibly a little bit different than what we have in South East Asia especially Malaysia.

In our quest towards recovery and ultimately a financial freedom, we have to go back to the 'basics'. Ask yourself what you are really good at? I call this 'your personal branding'. Then, you list down your other skills (Your Personal JD) but make sure they are according to your degree of ability (benchmarking) Then, you have to do some sort of a process flow chart of how you plan start this Main Competency/Other Skills of yours and where it ends.

Then you will have to measure them by putting some time frame i.e. how long can you usually finish this personal branding/other skills of yours - depending on the job you're doing, it may be a short or a long term project. (you need to classify what kind of job you're doing, short or long term)

Having done this, you need to have your own Personal Mission Statement (ambition/aspiration towards the future). In your objectives/goals/key result areas, you need to specifiy of 'when you're going to achieve these', 'do you need more exposure like training (Expected Ability minus Current Ability = Needs of Training - you can do this by taking your personal JD as a basis) ' or 'advertising (flyers as a start)' of your main skill/branding & other skills. There are quite a number of free seminars, go to these places and make friends with the more experienced people esp. the experts/speakers etc. (networking), always get in touch with them. If you have more money, you can always take up business classes to any extent that you wish - so long as this academic + skills classes are very related to what you are good at.

Another good thing you can do is to forecast your Profit & Loss. Do some personal survey through networking - through your friends or competitors..of course you don't need to travel one place to another to get this. Even by networking, you can get interesting information as well.

If you are good in quantitative techniques, QCC and operational research, you can always use these things to further analyse your achievement, data gained from survey and projects that you're doing such as complaints, comments etc. etc. This is especially good for when making final and 'almost' accurate decision making (after all nothing's perfect)- what you're going to do next or what are your future plans.

The Internet has a lot of resources on what you are doing. Find and read them. Always update yourself with the latest issues.

Of course; along the journey; you will find that sometimes your personal branding might have competitors. Don't worry about it, the market segment maybe quite big and there are many slices of cakes enough for everyone - if you're really up to it or strong enough.

If you find that your other skills are 'making more money' to you, don't be too distracted and leaving your Main Competency/Personal Branding. Many have failed by taking this dangerous path and pitfall as their profit generators. What should be done is to stick firmly to your Main Competency/Personal Branding - your identity - what you are good at and channel all the profits/money from your other skills to realize your aspiration - to be the best in what you do best (your Main Competency/Personal Branding)

Of course, what I'm saying here is very related only to those who wishes to open-up/establish their own business or freelancing. Being employed is still a good thing if you are only having 1-2 years experience. The best employment experience that I've ever seen (that works) is about 5-10 years minimum before considering to venture oneself into what I've mentioned above. Another thing need to be emphasized here is that, these employment experience; if possible; must come from multi-disciplines or multi-industrial ranging from different types/variations of products or different types of services. Yes, many also have said to me that "Rolling Stone Gathers No Moss" but there are also some pros besides contras - multi-industrial knowledge is a lot better then only to narrow yourself to one particular industry only...

Please note : I do not encourage employed people to do what I've said above as a 'part-time job' as based on my experience, no one can really focus being employed and doing something else to gain more money at the same time...It won't work...there will be time that you have to make a very critical choice of either to choose your job or your own business.

Good luck!

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