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BIODATA - NIK ZAFRI
NIK ZAFRI BIN ABDUL MAJID, CONSULTANT/TRAINER
Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.
Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),
* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.
* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”
Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team
* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia
Risk Based Thinking ISO 9001:2015
(The answers provided are not to be deemed as solutions but basic guidelines, please contact me for further details of consultancy and training)
Q : Do I issue NCR for Risk Identification/Assessment? (i.e. HIRARC)
A : Risk Identification/Asessment and even HIRARC itself is an assessment NOT an audit/inspection. Please do not confuse the two. When we talk about risk, the word "proactive" must always come into the picture. Risk Based Thinking in the new ISO 9001:2015 is previously known as "Preventive Action" but spoken in a wider sense.
If you are using HIRARC, then there are "marks" to denote severity and likelihood of the risk being identified. You can note suggestion or instruction for improvement based on your findings and discuss in your Management Review.
Q : I am a newbie in Risk Management, where to start on Risk Based Thinking during upgrading from the old version?
A: ISO 9001:2015 do not make it "a must" to have a full risk management. Unless it's already part of your core business process (especially planning), e.g. using HIRARC, then that's different. Look at your core business process and identify/ brainstorm the possible risk associated with every process where applicable. Using the Risk Register would be a good idea.
The reason why "Risk Based Thinking" is introduced into ISO 9001:2015 is because to reduce non-conformance and customer complaints, to justify clearly (substantiated with evidence) the Department/Unit Objectives, KPI/KRA, Balance Scorecard etc. (not simply pick up a figure from 'the sky')
Monday, June 09, 2008
Awareness must come from people like us. We must keep educating in any way we can even it may take ages. The order and chaos are co-existing but the choice is always ours. Our effort even a small contribution but in good faith would definitely help somewhere..to a certain extent - Every little bit helps.
The idea of having people who still care is the best we could do for now (I wish there's a better solution) in common scenarios like :
a) 'you're on your own' -> it's you who will make the change or it's a dirty job but someone has to do it. I view these as you can't do anything by just sitting and watching or hoping everything will be OK. To me, participating in this forum would reflect at a minimum level - your intention to help out even merely by talking or giving opinion/views.
b) 'ask not what the government can do for you but what you can do for the government' -> yes, it sounds a bit rhetoric again but if you think carefully after reading this phrase (It's a call for help) - > how do you define government? Can it exist without people, can it exist without votes. Again, it's our hands that are causing the government to exist. It takes two to tango!
c) 'If you can't get to the government, let the government comes to you' - we must not give up hope, keep trying. Someone somewhere will see your good intentions. But if you fail to gain attention even how hard you tried, there will be predecessors if not your own children.
In my past, my management plans have been nicknamed 'poison' by one ex-employer. But of course, I don't easily throw what seemed/claimed to be 'poisonous' to them because I believe that 'People reject to what they don't understand" or "People are scared of change" and most importantly I believe that 'the poison' they were referring to are actually 'a cure' to their 'illness' or perhaps other people's illness somewhere else. It's very sad that I have to resign from that organization just to prove myself right - lucky me - I don't easily give up. I joined another company (bigger than the previous) and miraculously, against all odds; ironically, what seemed to be the 'poisonous' plans were actually 'cures' to the new organization. Would I have thrown the plans away, I would not have reached this far. And you know what? The previous employer had the guts to come back to me and expressed how 'stupid' he was to not stop my resignation. But I; in good faith; calmly/sportingly replied to him that his company was not the 'chosen one'...what to do..it's fated I guess. But I did want to help his company back but the employer chose not to accept because he felt a little bit 'shame'.
c) 'nobody is wrong, everyone is right', 'nobody is right or wrong' -> which one are you?
Someone once asked me : "Can you do a better job Nik if you're chosen to lead the Government?" I said : "It's not an easy job" - "The chances are, I could be doing worse " BUT "I do know that I don't have to be a politician or authority to uphold good/best practices and principles"
Nobody thought that the Walls of Berlin can be finally crushed down. Nobody thought that Malaysia can have their own cars. Nobody thought that the speed of sound can be broken. Nobody thought that we can go to the moon. Nobody thought that ICT/information/knowledge will become one of the most important asset in our lives...
But in the course of history, negativities have prevailed in 'burning Joan of Arc', 'murdering Mahatma Gandhi and Lincoln', 'branding inventors/scientists as magicians' etc. etc. I'm sad to think of the fact that there must be casualties/martyrs in order to help humanity reaching what we define today as 'civilisation' or 'peace' or whatever you want to call it. In a way, I'm beginning to understand why we can't tamper with nature - for eg. In the jungle, tigers/wolves have to eat smaller animals in order to survive, seagulls have to eat fish or newly born turtles to live - it's the survival of the fittest. It's the way you perceive it or see it. If you see tigers as 'bad animals', then you will shoot the tiger not knowing (or ignoring) of what would happen to their cubs.
Well, I believe - if we keep frequently seeing things negatively (not that we cannot have 'benefits of the doubt' at all) - they will stay negative in our hearts and worse - these negativities will dictate our actions. But if we try to turn 'weaknesses' into 'strengths', it will definitely be positive to us so long as you have faith and confidence - whatever happens.
Being a normal human being - despite God is so powerful and can 'bring' food to your doorstep without putting any effort - we still have to find or have a job; even if it's small one as this is what we are and being created for (with brains, limbs and senses) I don't deny the fact that miracles exist (or at least 'luck') but hoping for too much miracles (luck) may lead us nowhere. On the other hand, I've seen miracles/lucks happening when I put some good effort on certain things.
There must be a point whereby we must learn to give credit to ourselves, being satisfied or feel the thrill of victory in our lives (in our very own ways) - even how small these can be. Give hope to yourself if you fail to give hope to others.
The one question that came to me during my 40th birthday :
"Have I made the difference?"
I don't believe that people will always resort to dissatisfaction all the time. Pain and bad memories are something you can't erase, you have to bring them with you but how you're going to deal with them later that matters most - anger? fear? vengeance? or not letting us to be 'beaten' again.
There will always be 'pros' and 'contras' in everything and it will stay that way till the end of the world. But best thing is that it's these pros/contras that help nation building - believe it or not. Just like having catalyst in chemical. But if there's too much of pros or too much of contras...then our world will never go anywhere.
Don't be sad if you have to do mistakes or making the 'wrong' choices in our lives. After all, we are only human. After all, to err is human.
Response by adie/ghost001 - Posted: 15 September 2006
A very good comments indeed Nik. Yes, we can never know what's prepared for us in the future. We only know the remnants of the past and try to improve the present and the future with it. But there's no point of trying to improve the future so much if we haven't learn from our past mistakes.
I agree with you on becoming 'independent' as today's world is like, nobody knows you and you don't know anyone. But if you strive hard enough you will succeed but one thing requires explanation - although I understand what you mean by predecessors but how to let the government come to you? (Perhaps I'm not as smart you are..can you please enlighten?)
I'm sad reading the part when people thought you're bringing 'arsenic' whereas in actual fact, you're bringing 'antedote'...I remember reading your pal's opinion almerica that clearly indicated you as a guy who don't like 'craps' and getting straight to the point. Well you did prove to the old management about the new management you later joined did you not?(almerica, I noticed that you've met Nik, is he the kind of the same person?)
I have no comments on the rest of your views as they are 'self-explanatory' but I think, having seeing your web and the forum here, you have made the difference.
Response from Almerica - Posted: 18 September 2006 at 2:13am
Hi ghost001, yes, I've met up with Nik albeit it was just a very short hello and get to know session. A very active fella I might add (hehe). The most important thing is that this forum provides every one of us the opportunity to make our voices heard (well at the least, it is heard by those who share a strong belief in doing the right things and doing things right!), so keep it up with your postings.
Posted: 19 September 2006 at 7:11pm
Hi ghost001/adie, glad to know that you've quoted my names here and there in many threads. But a piece of advice - be yourself and not be me.
I see great potentials in you (quite a good judgement of character myself) even you're not one of my 'apprentice'. (Yes, I do have so many 'apprentices' that have succesfully 'go places' under my strict supervision & guides) I'm sorry if this statement may appear 'arrogant' to you but I mean well. I do not want people to say that you're some sort of my crony..please...
Response from adie/ghost001 - Posted: 19 September 2006 at 7:21pm
Thank you for the good advise and I'm really sorry if I have gone overboard although I thought that's part of being a fan is all about. Sometimes I didn't realize that I'm doing something that might attract your unnecessary attention. Yes, I know your PMs and emails are full becoz of me and sometimes I admit that people do get irritated on my persistence.
I understand perfectly what you mean as you're the kind of person who likes to say things 'straight to the face' and I really admire you for that. But - If I have the opportunity, I would like to register myself to become your apprentice - seeing your principles and beliefs are good enough for me and I won't be turned off by your last comments but on the other hand, I will treat them as constructive criticisms.
Kudos to you my friend!
Nik Zafri's Response - Posted: 19 September 2006 at 7:27pm
THAT'S THE SPIRIT GHOST!!!
But please understand, not that I don't want you to use my name at all in your threads (for e.g. using 'quote' button..that's ok with me - interactive/comments) - but not too much like 'Nik says this and Nik says that or because of Nik etc.'...I don't like it. I can take praise & admiration but not fanatism or obsession.
I may consider you to become my apprentice..one day. You are one of a kind - ghost (kinda remind me of myself when I was your age) Alas, please remember in one of my last thread - I did say "We must learn to give credits to ourselves". I'm a humble man, ghost but not too humble as this attitude may potentially turns into 'inferiority complex'. A lot of people tend to take opportunity when you're being 'too low' (Take this as one of the lesson if you want to become a good businessman)
Withdrawal doesn't always mean that you're loosing..but you're actually restrategising.
Response by Almerica - Posted: 20 September 2006 at 12:39am
The best judge is yourself. You can gauge your own level of daily performance and personal expectations every night when the day is done. Just ask yourself these questions before you knock off to bed.
- Did I really do things that were of value today?
- What did I do right? What did I do wrong (or what haven't I done that I should have)...and Why?
- What did I learn today? How can I use what I learnt today to be applied to what I can do in the future?
- What happened today that made me feel good/bad and why?
Then remember them and rectify what you think you did wrong (or do what you didn't do which you could have done) OR practice and try to inculcate the good things you have discovered or learnt.
Imagine if you can rid yourself of 1 bad habit in just a week and adopt 1 good thing you have leant in a week...in just one year you would have eradicated 52 negative habits of yours and adopted 52 positive traits. Tell me then that you need a mentor when in fact you would have been qualified to be a mentor to others.
But the key is that when you analyse yourself and the situations everyday, don't let the devil on your shoulder try to give you excuses on why you had to do something this way or that way...just be honest with yourself because you can't afford to lie to yourself just to make yourself feel better. Simple right?
Response from adie/ghost001 - 20 September 2006 at 2:07pm
Thank you for the good advise almerica. I'll try to remember them. It's a sign of care from GMN members and I really appreciate it.