Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :



Monday, June 09, 2008

Permit me to share a brief experience ('Client ABC') There was one time when all the senior executive staff including managers have been asked to propose on how to improve (value-add) the intranet usage as the company has been using intranet for years but do not know for what.

Then come this 'techie guy' who started to explain to the 'big boss' using all the ICT technical jargons on how to build an intranet portal. The boss was like : "Ok..yeah..yeah...so what's your point" and that guy kept 'blabbering' with all the 'alien colloquials'. He claimed that all the terminologies he's using is actually 'data' to justify his proposal. Actually he misunderstood what the boss meant.

Then came my turn to comment as a consultant. The boss asked me of where should be the starting point to have a real intranet portal respectively for every department.

I simply replied - in order to avoid 'reinventing the wheel' and since their company has been certified with ISO 9000, they can start by looking into their own procedures, manuals, plans, for process flow of each operation and ensure that these processes are displayed on the intranet portal (making use of the ready-available resources..not creating a new thing) Such information must be accessible to all according to their level of users (superusers, read only and 'blah-blah-blah') Then come out with FAQ for each set of processes. They can also go further by releasing some of the information on the net to gain confidence from investors as they are one of the public listed company.

One of many advantages about having these processes online is that when the 'senior officers' are not in the office perhaps due to some site or outstation assignments, the receptionist can do a quick response to queries based on the standard FAQ that is derived from the processes depending on what the queries are all about. It's a cool telemarketing for the receptionist as well (and good commission too)- cos' sometimes, the queries may come from prospective clients.

Did you know that this technique has been used successfully in Fortune 500 IT companies in the event of troubleshooting queries from the customer. You will notice that the 'technical' people (receptionist actually assuming the jobs of 'desk help' or 'customer service' )- will say "What's your problem sir, how may I help you?" Then you will notice momentary typing sound - looking for the answer in the FAQ and not long after that - confidently replied to you based on the FAQ or if they can't find the right solution, they will simply say "We'll get our people to attend to your problem" or "I'll pass the line to the right officer...hold on please"

The boss looked at this techie guy and said :

"Why can't you talk like him?"

Then this techie guy gazed at me with 'that kind of look' and started to ask me on how to go about - technically speaking. (I think you all know why..he's trying to 'get' me)

Before I could answer, the boss quickly answered on my behalf saying :

"The technical part is for YOU to worry about."
Almerica's response - Posted: 29 August 2006 at 11:50pm and Nik Zafri's resonse - Posted: 30 August 2006 at 7:15pm

That's what we really all hate. Instead of being a man, acknowledge his weakness and learn from this encounter, such "vindictive" response is what reveals his "train of thoughts" and type of personality. These are the kinds that are ones who wouldn't mind sabotaging a project just to make themselves look good. May be just a small matter, but the way he responded shows the kind of person he is, a potential danger to any organization (don't give a damn if he has a folder filled with phDs or MBAs). Sometimes we can pick out their character from their immediate slight response such as that.

You'll find these kinds of people in any organization (surprisingly - big ones). But I just 'ignore' them. Let me tell you further, what happened to this guy (you're absolutely correct - he's a holder of MSc Computer Engineering - no offend Master/PhD holders...just don't take this guy as an example)

He did try to 'sabotage' the project but since the boss has been keeping an eye on him after that 'lousy' presentation and other 'past blunders' (before my time) - like spending a lot of company's money buying sophisticated gadgets, softwares, system, application etc. - his movements are limited and from the latest source, he is now being put in the 'freezer'.

Nik Zafri : The good part is that the project did won big awards - that much I can tell you and of course for the consultant...there was a big payout of bonus! Wanna know more? The project turned out to be an 'application' sold throughout the company branches and affiliates but of course..my agreement didn't include 'royalty'..but it's ok..the bonus was cool

Anyway you were absolutely right. Cut the jargon, stick to the language that people can understand and you will fare better than the so called "self - claimed" techies who think they are so far ahead compared to others. Using jargons to impress is nothing new. Normally these are low self esteem people who wants to be seen as somebody great.

Nik Zafri : Yeap...laymen term and getting straight to the point. I love the idea of having various 'Guides for Dummies' - the books are really popular!
Almerica's Response - Posted: 31 August 2006 at 12:30am and Nik Zafri's Response - Posted: 31 August 2006

Haha! That's great my friend. Definitely deserve it more than Mr ICT in the freezer! Hmmm, the big payout sounds very exciting cos at least you get what you are worth and for the success you brought for them. Hey next time you have too many marketing consultancy work in KL to handle, call me, hahaha. Here in Pg when a consultant like us gives the clients some great ideas and concepts, many of them pay you less than what you ask for, use the idea and tell the whole world what a genius they were to come out with such innovative stuffs..... Heck they were some corporate branding excercise that we propose for our client here, that though may costs thousands less compared to the rates in KL they still get a toothache. Or they ask you to provide suggestions and ideas and they mess it up with some funny illogical concoctions of their own and then say it didn't work. Haha can;t win them all.

Nik Zafri - Eric, actually at some level, I feel greater satisfaction in having 'been chosen' to contribute towards project success. Of course there are some monetary matters to be considered as well. But you would feel the 'worthiness' of the amount being paid to you knowing the fact that you have done a good job.

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