Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :



Monday, June 09, 2008




Pengetahuan biasanya berhubungkait dengan daya kognitif dan berbentuk peribadi manakala pengurusan melibatkan proses organisasi. Banyak tenaga kerja mahir/berpengetahuan tidak gemar diuruskan secara lama. Kini, pengetahuan telah dikenalpasti sebagai salah satu sumber yang wajib bagi sesebuah organisasi yang ingin berkembang maju.

Suasana Semasa

Di Malaysia, semenjak setahun kebelakangan ini, banyak pihak telah mula menunjukkan minat dalam topik pengurusan pengetahuan sebagai persediaan terhadap K-Ekonomi, pengurusan alaf baru dan teknologi.


Sebenarnya, minat terhadap pengurusan pengetahuan telah pun bermula sejak pertengahan 90-an lagi. Banyak organisasi yang inovatif telah mula melihat pengetahuan/kemahiran/pengalaman menjadi nilai utama (dan akademik menjadi nilai alternatif) dalam perkhidmatan dan produk keluaran masing-masing terutamanya dalam alaf baru ini. Ini terbukti menerusi :

  • Kesedaran terhadap kepentingan agama/rohani dan kesamaan nilai-nilai budaya ketimuran untuk semua kaum dalam membena negara.

  • Kesedaran terhadap pentingnya kualiti, keselamatan dan kesihatan pekerjaan, pengurusan alam sekitar, revolusi teknologi dan pengurusan alaf baru dll. menerusi sistem seperti 6 sigma, ISO-Kaizen-Blitz, ISO-9000:1994, ISO-14000, OHSAS 18000, Konsep Pemetaan Minda, TQM, 7+7 peralatan QCC, pengambilalihan dan gabungan 2 atau lebih organisasi dsb.

  • Pengetahuan terhadap pergerakan pasaran domestik dan antarabangsa. Persediaan menghadapi impak globalisasi.

  • Mengambil contoh dari organisasi pesaing samada dalam atau luar negara dan mempelajari rahsia kejayaan mereka.

  • Inovasi tertentu seperti teknologi maklumat yang melibatkan e-dagang, internet, multimedia, teknologi digital dan komunikasi dsb. Ini jelas dilihat hasil daripada pembangunan Koridor Raya Multimedia

  • Aspirasi kerajaan Malaysia menerusi Wawasan 2020, K-Ekonomi, Daya Usaha Strategik Satu, Formula Malaysia dan keseluruhan dasar/sub-sub dasar/misi, objektif, sasaran dsb.

  • Keadaan ekonomi dan politik yang masih teguh walaupun berlaku kegawatan.

  • dan banyak lagi

Perkara-perkara diatas telah juga menyebabkan peningkatan dalam perkhidmatan pelanggan, penyelesaian masalah yang lebih pantas, penyesuaian terhadap perubahan pasaran dan sebagainya telah menjadi pemangkin kepada pengetahuan korporat.

Apakah dia Pengurusan Maklumat?

Ianya merupakan pengurusan yang lengkap dan teratur ke atas pengetahuan dan proses yang berkaitan. Pengurusan Pengetahuan yang betul caranya akan memudahkan pembangunan, pengumpulan, perancangan, penyebaran, penggunaan dan pemanfaatan. Antara implikasinya adalah sebagaimana berikut :

  1. Perkongsian Pengetahuan dengan penuh 'ketelusan' dan 'ketulusan' demi kemajuan organisasi.

  2. Inovatif - menjadikan sebarang idea bernas kepada keuntungan positif dan berorientasikan keputusan (result oriented)

  3. Bekerja dengan lebih pintar dan bukannya terlalu bergantung kepada pemimpin atau sistem atau prosedur yang terlalu ketat.

Program pengurusan pengetahuan biasanya melibatkan salah satu atau lebih aktiviti-aktiviti berikut :

  • Perlantikan ketua - bagi mempromosikan agenda dan membangunkan rangka kerja.

  • Membangunkan pasukan pengetahuan yang terdiri daripada manusia dari pelbagai pengetahuan/kemahiran/latarbelakang.

  • Membuat asas pengetahuan - amalan terbaik, senarai kepakaran, kepintaran pasaran dsb.

  • Pengurusan proses yang lebih aktif - ke atas pembangunan pengetahuan, pengumpulan, penyimpanan dsb.

  • Pusat pengetahuan - titik utama untuk kemahiran pengetahuan dan mempermudahkan aliran pengetahuan.

  • Teknologi Kerjasama - LAN/WAN/VPN/Intranet dan lain-lain bagi mempermudahkan akses terhadap pengetahuan.

  • Pasukan modal intelek - bagi mengenalpasti dan mengaudit aset yang 'tidak nyata' (intangible) umpamanya pengetahuan.

  • Jaringan pengetahuan - jaringan pakar secara kerjasama dan fungsi silang - dalaman dan luaran.

  • Perkongsian Pengetahuan - dalam semua bentuk komunikasi.

Panduan Kejayaan

Antaranya :

  • Pemimpin yang berpengetahuan dan tahu bagaimana untuk memandu agenda ke hadapan, menggalakkan keceriaan, komitmen dan akauntabiliti.

  • Sambutan pengurusan atasan/tertinggi - seperti CEO dsb.

  • Jaringan pengetahuan yang betul termasuklah dari segi perniagaan/keuntungan, kebajikan tenaga kerja (aset dalaman) menerusi latihan dan pembangunan serta penilaian prestasi yang adil, tepat dan telus.

  • Visi, Misi, Objektif, Sasaran yang dapat diukur dan mampu dilaksanakan oleh semua pihak mengikut upaya masing-masing serta menjadi rangkakerja yang akan memandu agenda kemajuan.

  • Mewujudkan budaya yang menyokong inovasi, belajar/mengajar dan perkongsian maklumat. Ini biasanya berkaitan dengan penghargaan/insentif dari majikan kepada pekerja.

  • Satu infrastruktur teknikal yang menyokong kerja berasaskan pengetahuan - daripada peralatan sokongan yang mudah ke peringkat teknologi tinggi dan kemungkinan peluang untuk menduduki pengurusan tertinggi.

  • Proses pengetahuan bersistem - disokong oleh pakar pengurusan maklumat dan pengguna serta pembekal maklumat berkenaan.

Biasanya, agenda pengetahuan berkembang menerusi proses penilaian projek-projek peringkat permulaan yang mampu mengenalpasti keupayaan dan membangunkan sikap ingin belajar/mengajar.

Isu dan Cabaran

Antara isu yang perlu diberikan perhatian dalam kita mengamalkan 'pengetahuan itu kuasa' atau 'perkongsian pengetahuan itu kuasa' ialah :

  • Fobia/Sikap inferiority complex - sikap takut untuk mempelajari perkara baru apa lagi untuk keluar dari bawah tempurung.

  • Terlalu menumpukan perhatian kepada proses yang terperingci daripada proses pembangunan pengetahuan.

  • Ingin cepat mendapatkan keputusan, malas bekerja dan selalunya mengharapkan orang lain yang lebih pandai melakukannya.

  • Sikap 'menutup-pintu' antara unit-unit dalam sesebuah organisasi.

  • Organisasi tidak memberikan penghargaan/insentif yang sepatutnya kepada mereka yang menyumbangkan pengetahuan.

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