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Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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BIODATA - NIK ZAFRI




NIK ZAFRI BIN ABDUL MAJID, CONSULTANT/TRAINER
Email: nikzafri@yahoo.com, nikzafri@gmail.com
http://www.nikzafri.blogspot.my

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.


My Social Responsibility Project



Note :


TO SEE ALL ARTICLES

ON THE"LABEL" SECTION BELOW (RIGHT SIDE COLUMN), YOU CAN CLICK ON ANY TAG - TO READ ALL ARTICLES ACCORDING TO ITS CATEGORY (E.G. LABEL : CONSTRUCTION) OR GO TO THE VERY END OF THIS BLOG AND CLICK "Older Posts"

Tuesday, October 31, 2017

ONLINE AFFILATE MARKETING

Online affiliate marketing have reached an (my guess) estimation $3.0 billion (or more) of payouts between 2016-2017 to webmasters/"blog"masters.

From a humble beginning in the late 90s, it has now become one of the main source of "passive" income that can be done on a part-time basis - even on full time. 


Basically it requires you to have :

a. A blog/website - either paid or free with ads - to me, that's not really important - what is more important is how to draw crowd to your site. (Keywords, Hashtags, Labels, Meta etc)

b. Products/Services - Be specific and put down some information on what you really do or what you are really good at. It helps to state your experience and successful stories as well. Additionally, photos, tables and diagrams will enhance your internet presence.


c. Affiliate with those selling similar Products/Services

Note : It helps to first google "e-book affiliate" - and understand what it is all about

This is the part where you need to choose which affiliate that suits you most...(do not be greedy..I've seen one simple banner on someone's website that have made so much money).

There are so many of them but I like to recommend you :


a) PayDotCom
b) Google AdSense 
c) Commission Junction
d) E-Junkie


and many more.

(Note : You should have PayPal account by now!)

Affiliate yourself with merchants with site publishers and help them sell their products/services (Tip : Find something similar to your products/services - because you know better what you're good at)

Vice-versa - ask merchants to help sell your product as well.

There are many more things to learn about online affiliate marketing...there are so many resources for you to read and understand.



Sunday, September 17, 2017

APAKAH PENGAJARAN DI SEBALIK KEJADIAN TRAGEDI KEBAKARAN TAHFIZ (pandangan bebas) - Nik Zafri

AL-FATIHAH - kepada anak-anak tahfiz yang terkorban, mudah-mudahan dikurniakan pahala syahid marakah dan memasuki syurga tanpa hisab..Amin... 

Sekalung takziah juga kepada ibubapa dan saudara-mara serta para sahabat mangsa. Semoga redha dengan takdir Allah SWT dan semoga beroleh kebaikan dan dapat kita sama-sama menghayati hikmahnya.

Selamat Hari Malaysia juga diucapkan kepada seluruh rakyat Malaysia tidak kira bangsa dan agama atau di mana juga berada.

Kesimpulannya tragedi ini perlu melihat kepada 5 isu utama :

a) FAKTOR AGAMA/KEROHANIAN - memberikan anak-anak perkhidmatan pendidikan tahfiz akan mendapat ganjaran dunia dan akhirat berlipatkaliganda. Kesedaran ibubapa mengenai pentingnya menghayati agama menerusi Al-Qur'an sudah mula bercambah dan perkara ini perlukan sokongan yang padu - kerana ini juga salah satu cara pencegahan anak-anak kecil dari terdedah kepada unsur-unsur yang tidak baik seperti isu moral terutamanya premis yang diuruskan di tengah-tengah bandaraya.

b) FAKTOR PERUNDANGAN, KUALITI, KESELAMATAN/KESIHATAN PEKERJAAN DAN PENGURUSAN ALAM SEKITAR - hak anak-anak dan pengurusan untuk mendapat perlindungan dan keselamatan (termasuk isu sabotaj/khianat kerana isu sabotaj/khianat JUGA adalah isu "security" yang termasuk dalam HSSE (Health, Safety, SECURITY and Environment) dan Kualiti) mengikut lunas perundangan dan sememangnya dituntut oleh Islam (sebahagian daripada usaha ikhtiar) 

Utamanya perhatian perlu diberikan ialah : apabila berlaku tragedi seumpama ini, LANGKAH PENCEGAHAN, PENGENALPASTIAN RISIKO SECARA PROAKTIF/MITIGASI bagi memastikan tragedi ini tidak berulang lagi atau dapat diminimakan.

Antara perkara yang perlu diberikan perhatian ialah : Latihan/Induksi/Fire Drill (keutamaan), Perundangan, Penguatkuasaan, Akses dan Pelan Lantai, Penilaian Bangunan, penentuan "Assembly Point", Pelan Kecemasan Kebakaran/Bencana Alam termasuk "sabotaj", pemadaman api, pemeriksaan berkala, pencegahan menerusi alat pengesan kebakaran/asap/kebocoran gas, pendawaian elektrik, penggunaan mesin/janakuasa dll, CCTV, KAWALAN KESELAMATAN seperti di IPT dsb.(lihat faktor (e) - semuanya ini perlu mengambilkira dalam fasa rekabentuk, tender, pembinaan, pasca-pembinaan dan penyerahan tapak. Susulan pemantauan perlu juga dilakukan semasa premis itu beroperasi.

Saya juga mengharapkan agar jangan segera menutup premis-premis yang berorientasikan kebajikan sekiranya terdapat perlanggaran undang-undang dan piawaian, sebaliknya berilah nasihat dan pengusaha premis-premis seumpama ini perlu bersikap terbuka terhadap perkara ini.

Selain itu, kaunseling professional perlu diberikan terhadap mangsa-mangsa kebakaran yang mungkin mengalami trauma terhadap kejadian ini.

c) FAKTOR KEMANUSIAAN  - orang ramai terutamanya umat Islam yang dipelopori oleh KDYMM Seri Paduka Baginda Yang Di Pertuan Agong sebagai Ketua Agama Rasmi Negara dengan sokongan Duli-Duli Yang Maha Mulia Raja-Raja, Mufti, Ulama dan mereka yang ingin menjalankan tanggungjawab sosial korporat (CSR) perlu membantu dana tahfiz dan mereka yang memerlukan (asnaf - anak yatim - fakir miskin - mereka yang tiada tempat tinggal - rumah orang-orang tua dll seumpamanya) 

Di sini kerajaan perlu mempertimbangkan lebih pelepasan cukai dari kadar yang ada sekarang untuk menggalakkan sumbangan diberikan dan sampai ke sasaran. Saya pasti Lembaga Zakat di seluruh Malaysia dapat membantu untuk memastikan dana pengusaha ini mencukupi.

d) FAKTOR POLITIK - secara negatifnya, isu ini jangan dipolitikkan, jangan diapi-apikan (kerajaan perlu mengambil tindakan tegas atas mereka yang menghasut tetapi bertopengkan agama) dan jangan pula ada kisah-kisah bantuan yang tidak sampai ke sasaran. Secara positifnya, semua ahli politik (tidak kira mana-mana parti) perlu membawa isu ini ke peringkat Parlimen untuk diperdebatkan. 

Saya pasti isu ini akan dipersetujui secara majoriti tidak mengira parti dan perhatian akan segera diberikan dengan mengambilkira faktor (a) - (c) dan (e) di atas dan point berikutnya.

Saya juga mengharapkan pihak berkuasa seperti SPRM memainkan peranan yang lebih baik dalam memantau kemungkinan berlakunya rasuah dalam kelulusan bangunan termasuk dalam fasa pembinaan. (lihat faktor (e)

e) FAKTOR PERNIAGAAN - Kita tidak boleh nafikan wujudnya sesetengah premis yang membantu anak-anak yatim, fakir miskin, asnaf dan tahfiz sesetengahnya mengenakan caj yang sangat tinggi. Walaupun ada sebab-sebab tertentu seperti penggajian kakitangan dan tenaga pengajar termasuk kos tanggungan elektrik, air, internet, penyediaan kemudahan/infrastruktur/sumber/makan-minum dll., maka di sinilah faktor (c) perlu memainkan peranan yang amat besar. 

Pihak berkuasa juga saya minta; walaupun syarat perlu diperketatkan; agar tidak mengenakan caj yang tinggi termasuk memberikan pelepasan cukai (bukan sahaja pada penderma),  pengusaha-pengusaha, kontraktor, perunding dll seumpama ini kerana mereka melakukan pekerjaan yang amat mulia sekali.

Semua pihak juga saya nasihatkan agar tidak mengambil peluang untuk "berniaga" sebaliknya membantu secara ikhlas - niat kita ialah "membantu menyelamatkan nyawa" secara proaktif - saya pasti usaha murni kita akan mendapat perhatian ramai dan sudah tentu ada insentifnya nanti.

Yang pastinya, seruan dari rakyat Malaysia termasuk saya ialah memberikan hukuman yang paling berat setelah terbukti mensabotaj/mengkhianati sehingga menyebabkan kebakaran dan kematian. 


Pihak berkuasa yang berkenaan juga perlu memastikan penguatkuasaan yang tinggi terhadap pengedaran/penyeludupan/penyalahgunaan dadah kerana ianya telah melanda anak-anak muda kita pada hari ini.

----------------------



Elak sikap ‘bina dulu, mohon kemudian’
Oleh : Mohd. Yusof Ahmad - 17 September 2017 3:00 AM



KUALA LUMPUR 16 Sept. – Niat untuk menubuhkan pusat pendidikan tahfiz perlu diiringi dengan usaha untuk memenuhi semua syarat ditetapkan pihak berkuasa terutamanya berkaitan keselamatan tempat yang hendak didirikan sekolah tersebut.

Mufti Negeri Sembilan, Datuk Mohd. Yusof Ahmad berkata, kesedaran dalam kalangan orang ramai yang mahu mendirikan pusat pengajian seperti itu harus dipuji tetapi ia belum mencukupi sebelum beberapa faktor tertentu diambil kira berkaitan cara ia beroperasi.

Justeru itu katanya, sikap ‘bi­na dulu dan mohon kebenaran kemudian’ patut dielakkan oleh mereka yang berhasrat menubuhkan pusat pendidikan persendirian.

"Seperti yang kita tahu, pusat pendidikan agama seperti tahfiz tumbuh macam cendawan sama ada oleh secara berkumpulan atau secara individu. Kadang-kadang kurang daripada 10 pelajar pun sudah mahu tubuh pusat tahfiz.

"Kesedaran ini kita puji tetapi pengendali masih perlu patuh kepada syarat-syarat pihak berkuasa terutamanya berkaitan ke­selamatan pelajar dan kita tidak boleh hanya berharap semua itu akan dapat diatasi selepas kita tubuhkan dulu sekolah ini," kata­nya dalam sidang akhbar selepas Majlis Konvokesyen Tahfiz Darul Ulum, Negeri Sembilan yang di­ras­mikan Undang Luak Johol, Datuk Muhammed Abdullah hari ini.

Yang turut hadir Setiausaha Majlis Agama Islam Negeri Sembilan, Kamal Amran Kamaruddin; Pengarah Jabatan Hal Ehwal Agama Islam Negeri Sembilan, Datuk Selamat Paigo dan Pengerusi Akademi Darul Ulum, Mustaffa Daharun.

Semalam, seramai 21 pelajar dan dua orang warden Pusat Tahfiz Darul Quran Ittifaqiyah di Jalan Keramat Hujung, Datuk Keramat di ibu negara, maut selepas terperangkap dalam tragedi kebakaran asrama.

Dalam pada itu Mufti Selangor, Datuk Mohd. Tamyes Abd. Wahid mengingatkan ibu bapa supaya emilih pusat tahfiz yang menawarkan kemudahan pem­belajaran yang selamat untuk anak-anak dalam mempelajari ilmu akhirat kerana menjaga ke­selamatan diri itu juga dituntut dalam Islam.

Menurutnya, dalam menuntut ilmu, prasarana dan keselamatan anak-anak di tempat belajar perlu diambil kira.

Malah katanya, ibu bapa juga diingatkan supaya tidak hanya memikirkan syafaat menghantar anak mempelajari ilmu al-Quran semata-mata, sebaliknya banyak perkara lain yang dituntut dalam Islam termasuk aspek ke­selamatan.

"Suka diingatkan apabila memilih anak-anak belajar di pusat tahfiz dengan tujuan mendapat ilmu, perkara utama yang perlu difikirkan adalah kemudahan-kemudahan yang disediakan.

"Pilihlah tempat yang lebih efisien serta menjamin ketenteraman (keselamatan) anak-anak untuk mengejar ilmu akhirat," katanya kepada Mingguan Malaysia ketika dihubungi hari ini.

Sementara itu, Mufti Kelantan, Datuk Mohamad Shukri Moha­mad berkata, pusat-pusat tahfiz di negara ini perlu memperbaiki kemudahan yang ditawarkan serta mematuhi peraturan yang ditetapkan oleh pihak berkuasa tempatan serta Jabatan Bomba dan Penyelamat.

Katanya, perkara tersebut yang juga meliputi aspek keselamatan adalah dituntut dalam Islam.

Friday, September 15, 2017

SINGAPORE HEADING TOWARDS A NEW ERA - Nik Zafri

With President Halimah Yacob being sworn in as the President for Republic of Singapore, it sends a strong message to the whole world that the majority of Singaporeans are heading towards peace, gender equality, interracial and interreligious harmony.

I must admit that I do envy Singaporeans but I also have nothing but respect to all of you.

My family and I would like to offer my heartiest congratulations to President Halimah Yacob, The Republic of Singapore especially to all Singaporeans.



Thursday, September 14, 2017

HOW IT SHOULD BE - Nik Zafri


PENCEGAHAN LEBIH BAIK DARI BERUBAT


sumber berita


Tengku Adnan

KUALA LUMPUR: Pusat Tahfiz Darul Quran Ittifaqiyah, Jalan Keramat Hujung, di sini, dilaporkan tidak memenuhi tahap keselamatan ditetapkan.

Menteri Wilayah Persekutuan, Datuk Seri Tengku Adnan Tengku Mansor, berkata pusat tahfiz berkenaan hanya mempunyai satu laluan keluar dan masuk menuju ke tingkat atas.

"Kita memuji langkah pengurusan pusat tahfiz yang menawarkan pendidikan percuma kepada pelajar yang terdiri daripada keluarga kurang berkemampuan, namun aspek keselamatan perlu diberi keutamaan.

"Berdasarkan tinjauan bersama Dewan Bandaraya Kuala Lumpur (DBKL), kita dapati wujud kesalahan kerana premis ini hanya mempunyai satu laluan dan ia berbahaya dari segi keselamatan," katanya selepas meninjau lokasi kejadian, pagi tadi.

Tengku Adnan berkata, pemilik dan pengurusan pusat tahfiz berkenaan juga didapati tidak mempunyai kelulusan Jabatan Bomba dan Penyelamat serta DBKL untuk menjalankan aktiviti pengajian tahfiz di premis berkenaan.

"Kadang-kadang bila kita tegur dan suruh tutup sesebuah premis, saya dan DBKL dimarahi dan dikatakan berlaku tidak adil namun sebenarnya kita tidak mahu perkara seperti ini berlaku," katanya.

Katanya, beliau sudah mengarahkan semua pegawai di Kementerian Wilayah Persekutuan dan DBKL menjalankan pemeriksaan ke atas semua pusat tahfiz di ibu negara dan Putrajaya, hari ini.

----------------


Nota


Saya harap pembaca membaca dulu halatuju komen yang saya tulis ini. Ianya tidak berniat untuk menyalahkan samada pihak tahfiz mahupun pihak berkuasa. Yang sudah berlaku, sudahpun berlaku - yang telah pergi, telah pun pergi dan tidak dapat dikembalikan lagi.

Yang penting, apa langkah kita selanjutnya untuk mengelakkan perkara yang sama berulang - sebagai salah satu dari cabang usaha ikhtiar?
----------------

Innaa lillaahi wa innaa ilaihi roo ji-'uun - Al-Fatihah.
Pertama saya ingin merakamkan ucapan takziah kepada keluarga yang terlibat. Semoga semua anak-anak ini digolongkan Allah SWT di kalangan syuhada. Saya harap dapatlah kaum keluarga redha akan tragedi ini.
Apa yang disebut oleh Datuk Seri Tengku Adnan Tengku Mansor memang ada kebenarannya. Namun pada saya, DBKL perlu bertegas demi keselamatan premis terutamanya yang berada di tengah-tengah bandaraya.
Atas dasar kemanusiaan, saya turut bersetuju dengan apa yang disebut oleh YB Menteri Wilayah mengenai perkhidmatan percuma yang diberikan oleh tahfiz berkenaan tetapi aspek keselamatan dan kesihatan pekerjaan perlu bersifat preventif serta bukannya "corrective". Ianya seolah-olah kita menanti bencana akan berlaku. Kita tidak boleh ada sikap "berserah sahaja" dan tiada usaha ikhtiar yang dilakukan untuk mencegah. Dan apabila sesuatu tragedi berlaku, kita ada budaya "menuding jari" (blaming culture)
Sudah tiba masanya, DBKL, JKKP, JAS, BOMBA dll yang berkenaan perlu duduk bersama dan memikirkan cara-cara proaktif seperti mengadakan "fire-drill", pemeriksaan berkala dan penilaian risiko bukan sahaja ke atas premis seperti ini tetapi ke atas semua premis. Ini kerana saya lihat, banyak tangga kecemasan (fire escape) di belakang bangunan telah dirobohkan, "fire door" yang tidak berfungsi, tangga kecemasan dalaman dijadikan stor barangan, penggunaan dapor gas dengan cara yang tidak selamat, tiadanya alat pemadam kebakaran (atau bertarikh luput atau ada tetapi tidak tahu digunakan), kesukaran akses kepada pihak BOMBA untuk memadamkan kebakaran, kesukaran akses untuk mangsa keluar, tiadanya penggera keselamatan, tiadanya pelan lantai, tiadanya "emergency escape route" dll.
Yang paling penting bila bercakap mengenai "preventive action" atau "risk management" ialah LATIHAN, BENGKEL, INDUKSI yang secukupnya perlu diberikan kepada semua pengusaha-pengusaha mengenai pentingnya aspek keselamatan dan kesihatan pekerjaan (dan alam sekitar) (SHE) terjaga.
Aspek SHE bukan sahaja perlu dijaga semasa premis dibina, ianya perlu dirancang semasa fasa rekabentuk, fasa tender, fasa pembinaan, fasa pasca-pembinaan, fasa penyerahan kembali tapak - MALAH perlunya susulan semasa ianya beroperasi.


Wednesday, September 13, 2017

RISK-BASED THINKING - ISO 9001:2015 - NIK ZAFRI





Risk Based Thinking ISO 9001:2015
(The answers provided are not to be deemed as solutions but basic guidelines, please contact me for further details of consultancy and training)
Q : Do I issue NCR for Risk Identification/Assessment? (i.e. HIRARC)
A : Risk Identification/Asessment and even HIRARC itself is an assessment NOT an audit/inspection. Please do not confuse the two. When we talk about risk, the word "proactive" must always come into the picture. Risk Based Thinking in the new ISO 9001:2015 is previously known as "Preventive Action" but spoken in a wider sense.
If you are using HIRARC, then there are "marks" to denote severity and likelihood of the risk being identified. You can note suggestion or instruction for improvement based on your findings and discuss in your Management Review.
Q : I am a newbie in Risk Management, where to start on Risk Based Thinking during upgrading from the old version?
A: ISO 9001:2015 do not make it "a must" to have a full risk management. Unless it's already part of your core business process (especially planning), e.g. using HIRARC, then that's different. Look at your core business process and identify/ brainstorm the possible risk associated with every process where applicable. Using the Risk Register would be a good idea.

The reason why "Risk Based Thinking" is introduced into ISO 9001:2015 is because to reduce non-conformance and customer complaints, to justify clearly (substantiated with evidence) the Department/Unit Objectives, KPI/KRA, Balance Scorecard etc. (not simply pick up a figure from 'the sky')

FROM THE WHITE HOUSE - 12 SEPTEMBER, 2017

 source


The White House
Office of the Press Secretary

Photo Source : New York Times
For Immediate Release

Remarks by President Trump and Prime Minister Najib Abdul Razak of Malaysia Before Bilateral Meeting

Cabinet Room
12:11 P.M. EDT
PRESIDENT TRUMP:  Thank you very much.  It’s great to have the Prime Minister of Malaysia and his very distinguished delegation with us today.  We’re talking about trade -- very large trade deals.  We’re working on one deal where between 10 and 20 billion dollars’ worth of Boeing jets are going to be purchased, General Electric engines will be purchased, and many other things.  
Also, Malaysia is a massive investor in the United States in the form of stocks and bonds, and the stock exchange.  And they have to be very happy because we’re hitting new highs on almost a weekly basis.  And so we’re very proud of our stock market and what’s happened since I became President.  So I congratulate you on those investments.
But I just want to say, it’s an honor to have you here.  It’s an honor to have your delegation with us.  I believe you’ll be at the United Nations next week, and a lot of folks are going to be at the United Nations next week.  It should be an exciting week, and we look very much forward to that.
But I want to thank you very much for all of the investment you’ve made in the United States.  Also, the Prime Minister has a major role in not allowing ISIS -- or, as you say, Daesh -- and others to exist.  And he’s been very, very strong on terrorism in Malaysia, and a great supporter from that standpoint.  So that’s a very important thing to the United States.
He does not do business with North Korea any longer, and we find that to be very important.  We had a vote yesterday on sanctions.  We think it’s just another very small step -- not a big deal.  Rex and I were just discussing -- not big.  I don’t know if it has any impact, but certainly it was nice to get a 15-to-nothing vote.  But those sanctions are nothing compared to what ultimately will have to happen.
So thank you everyone for being here, and we appreciate it.  Mr. Prime Minister, it’s a great honor to have you in the United States and in the White House.  And thank you everyone for being here.  Thank you very much.  Thank you.
Would you like to say something?
PRIME MINISTER RAZAK:  Thank you very much, Mr. President, for your invitation for me and members of my delegation to meet with you at the White House.  I want to say that we come here with a strong value proposition to put on the table.
Number one, we want to help you in terms of strengthening the U.S. economy.  I come with three specific proposals.  Number one, we intend to increase the number of Boeing planes to be purchased by MAS.  We are committed to 25 planes of the 737 MAX 10, plus eight 787 Dreamliners.  And there is a strong probability -- not possibility – probability that we will add 25 more 737 MAX 10 in the near future.  So within five years, the deal will be worth beyond $10 billion.  That’s one.  We will also try to persuade AirAsia to purchase GE engines.
PRESIDENT TRUMP:  Great.
PRIME MINISTER RAZAK:  Secondly, we have Employees Provident Fund, which is a major pension fund in Malaysia.  They’ve got quite a big sum of capital to be exported.  They have invested close to $7 billion, in terms of equity, in the United States.  And they intend to invest three to four additional billion dollars to support your infrastructure redevelopment in the United States.
PRESIDENT TRUMP:  Great.
PRIME MINISTER RAZAK:  And thirdly, our sovereign fund, Khazanah, they have an office in Silicon Valley.  They have invested about $400 million, in terms of high-tech companies, and they intend to increase that investment as well.
Secondly, the other goal of your administration, Mr. President, which is to make the United States safe -- and with that, the world safe -- we are committed to fight Daesh, IS, Al-Qaeda, Abu Sayyaf -- you name it.  They are the enemy of the United States, they are also the enemy of Malaysia, and we will do our part to make sure that our part of the world is safe.
We will also contribute in terms of the ideological warfare because you need to win the hearts and minds.  And the key to it is to support moderate and progressive Muslim regimes and governments around the world, because that is the true face of Islam; that is the authentic face of Islam.  The more you align with progressive and moderate regimes, the better it would be in terms of winning the hearts and minds of the Muslim world.
PRESIDENT TRUMP:  Right.
PRIME MINISTER RAZAK:  So, Mr. President, thank you once again.  The United States has always been our partner for a long, long time.  And this year is our 60th anniversary of our relationship, and I hope that today’s meeting will make it even stronger in the years to come.
PRESIDENT TRUMP:  Thank you very much.  Appreciate it.
END 
12:18 P.M. EDT

Friday, April 21, 2017

MOOD MEDIA - LORNE ABONY

The employees are the embodiment of what the M&A is all about. One of the nice things about the opportunity to meet first hand with these employees is to hear what they thought, and they all thought very similar things. They understood that it was necessary; they thought they were in a better, stronger company.


Wednesday, April 19, 2017

SOAL JAWAB - KESELAMATAN, KESIHATAN PEKERJAAN, ALAM SEKITAR - Nik Zafri

SOALAN 1 : Selain kepatuhan terhadap undang-undang, kenapa perlukan sistem pengurusan keselamatan kerja dan alam sekitar?

Jawapan : Pentingnya sistem ialah untuk memastikan dan meningkatkan lagi tahap keselamatan, kesihatan, persekitaran dan kebajikan pekerja terjaga.


SOALAN 2. Adakah dokumentasi itu penting?


Jawapan :


Jika ianya dapat menyelamatkan nyawa, maka dokumentasi itu penting, tetapi ianya mesti disusuli dengan pelaksanaan. Maka saya berpendapat, dokumentasi dan pelaksanaan adalah sama pentingnya.


Jika kita masih beranggapan bahawa dokumentasi itu terlalu membebankan, maka matlamat untuk mencapai satu sistem yang bertulis sebagai bukti pelaksanaan tidak akan tercapai.


SOALAN 3. Bagaimana nak memastikan semua orang faham mengenai pentingnya menjaga keselamatan, kesihatan dan penjagaan alam sekitar?


Jawapan : 


  • Komitmen ikhlas dan sepenuh-hati dari pihak pengurusan tertinggi.
  • Delegasi tugas yang betul kepada orang yang betul.
  • Komunikasi perlu berkesan dan mesej "suci" ini sampai sehingga kepada peringkat kakitangan sokongan mahupun buruh/pekerja.
  • Latihan dan pembangunan secara berterusan.


SOALAN 4. Kenapa keselamatan, kesihatan dan pengurusan alam sekitar terabai?


Jawapan : Mengikut pengalaman saya - ada 3 unsur sahaja, pertama - sistem, kedua - pelaksanaan, ketiga - sikap :


  • sifat menghafal dan bukannya memahami. Jika tidak faham,bagaimana nak menghayati serta jadikannya sebagai budaya syarikat?
  • Sifat suka menuding jari apabila berlaku insiden dan kemalangan. (Tiada akauntabiliti – rasa dipertanggungjawabkan). Walhal jika mengikut prosedur yang betul (jika ada prosedur), perkara ini boleh diselesaikan mengikut lunas undang-undang. Tidak ada satu pun tempat kerja yang 100% selamat.
  • Melakukan kerana terpaksa dan dipaksa. Melaksanakan sistem pengurusan keselamatan, kesihatan pekerjaan dan alam sekitar tidak boleh dilakukan kerana terpaksa, ianya akan menimbulkan lebih banyak masalah lagi.
  • 'attitude' perlu betul dalam kita hendak melaksanakan sistem ini. (adopting the right attitude)

Jika awal-awal lagi, kita sudah tanamkan pemikiran negatif umpamanya "sistem ini menyusahkan" dan seumpamanya, maka kita perlukan bantuan professional.


  • Mengukur keselamatan, kesihatan dan pengurusan alam sekitar menerusi satu perspektif yang sempit – contohnya dengan hanya adanya peralatan perlindungan diri (PPE), maka keselamatan dan kesihatan pekerjaan serta alam sekitar telah pun terjaga.

Malah persepsi pemakaian PPE juga perlu difahami dalam 2 kategori:

a) adanya topi keselamatan dipakai untuk mengelak dari objek yang jatuh dari atas.

b) adanya topi keselamatan juga dapat menyelamatkan nyawa


Faktor-faktor lain ialah :



  • Takut untuk berbelanja lebih bagi meningkatkan tahap keselamatan kerja.
  • Tindakan menangani insiden dan kemalangan tidak bertepatan dengan undang-undang. Ini termasuklah "cuba menutup" kes-kes kematian, kecederaan parah dari pihak berkuasa dsb.
  • Meletakkan kesalahan hanya kepada Pegawai Keselamatan dan Kesihatan Pekerjaan

SOALAN 5 : Kenapa perlunya Jawatankuasa Keselamatan dan Kesihatan Pekerjaan?

Jawapan :


Keselamatan, Kesihatan Pekerjaan dan Pengurusan Alam Sekitar bukan kerja perseorangan tetapi ianya adalah kerjasama dalam satu pasukan.


Perlu ada sesi bertukar-tukar pendapat, mengikut kepakaran dan pengalaman dalam bidang/jabatan masing-masing demi keselamatan, kesihatan dan pengurusan alam sekitar sesebuah organisasi.


Jangan hanya serahkan semua tanggungjawab kepada Pegawai atau Pengurus HSE sahaja. Inipun salah juga...


SOALAN 6. Adakah Penilaian Suasana Berbahaya, Impak/Aspek dan Risiko itu perlu?


Jawapan :

Penilaian ini perlu dimulakan daripada peringkat perancangan pra-operasi lagi. Sebarang suasana berbahaya, impak/aspek dan risiko perlu dikenalpasti secara proaktif berdasarkan pengalaman terdahulu. Kemudian ianya perlu dikawal semasa penilaian berlaku dan disemak kembali akan keberkesanannya.

Penilaian Risiko tidak sama dengan Pemeriksaan (Inspection) dan Audit.
Pemeriksaan adalah sesuatu yang biasa dilakukan (rutin), audit dan penilaian risiko adalah secara berkala dan berjadual.

Bezanya, penilaian risiko tidak diberikan laporan ketidakpatuhan (NCR) seperti audit dan pemeriksaan.

Penilaian risiko akan mengenengahkan masalah kecil yang berpotensi membawa kepada masalah yang besar jika tidak ditangani secara proaktif. Jika ada masalah besar, maka itu menunjukkan terdapat risiko yang tinggi dalam sesuatu operasi

Setiap masalah diberikan pemarkahannya yang tersendiri. Kesilapan penilai risiko ialah mengeluarkan laporan ketidakpatuhan. Ini boleh menimbulkan kekeliruan.

Tujuan utama Penilaian Risiko ialah untuk menjadi pemangkin dengan mengurangkan trend ketidakpatuhan dalam pemeriksaan dan audit.

Maka jika didapati jumlah NCR masih tinggi (makin bertambah) dalam pemeriksaan dan audit, maka kemungkinan besar pengenalpastian risiko secara proaktif adalah TIDAK TEPAT. Segera lakukan penyemakan kembali.

Saturday, March 25, 2017

AND HE ACTUALLY DID IT - TAN SRI LIM GOH TONG



And he actually did it!
When everyone at that time said "It's impossible"
He chased after his dreams and he realize his dreams into reality.
Do we have that courage?

Friday, March 17, 2017

TYPICAL PITFALLS IN CORPORATE GOVERNANCE - Nik Zafri

Lesson No. 1 : The CEO must be well-informed of any risks (both technical and financial) when deciding to invest in "new innovation"

Innovative ideas may sound "juicy" but potentially may also become a great threat to sound governance practices. Few gigantic motor corporations thought innovation was a good investment hence a lot of money went to Research and Development (R and D) to produce "innovations" to only knew later that they have breached the law.

a) The VW emissiongate/dieselgate

Quoting Ian McVeigh, Head of Governance at Jupiter Asset Management wrote in the Telegraph UK in 2015 : 

"The revelation that the car giant (VW) has been using so-called “defeat device” software to get its diesel cars to pass strict emission tests has been an unmitigated disaster. Since the scandal broke, the value of the company has fallen by around €30bn (£22bn)"


Source : https://commons.wikimedia.org/wiki/File%3AVW_stock_price_after_emissions_violations.png (Analysis by Dennis Bratland)

He wrote further about the significance of the CEO being well informed of investment analysis without the investors finding out about it first. Ian also mentioned about the corporate structure of German companies - having split boards - a supervisory and a management board making it potentially unclear of the "who is responsible or authorized for what?". UK however adopted the principle of putting the final responsibility with only one board.

The Volkswagen dieselgate or emission gate case started on 18 September 2015, when the US EPA issued a notice of violation of the Clean Air Act to German automaker Volkswagen Group for intentionally programmed turbocharged direct injection (TDI) diesel engines to activate certain emissions controls only during lab emission test. The programming caused the vehicles' NOx output to meet US standards during regulatory testing but emit up to 40 times more NOx in real-world driving. 

The CEO sportingly have since apologized to the customers, users and the general public. Later, he resigned.

Although Volkswagen is embarking on new policies and slowly regaining the trust of stakeholders and the car buyers, but the price they have paid is high.

Lesson No. 2 : Hiring "external party" to advise the Board can also lead to disaster.

I once heard somewhere that billionaire Warren Buffet; at some point; do not fully trust "external party's" judgement. He would rather make his own final decision.

Be careful when appointing external "subject matter experts" especially authorizing them to speak in a Board Meeting. If it is not necessary to hire, then DON'T! 

Many important decision cannot be made unanimously because the "so-called guru" says "NO". Ironically, the CEO agrees and subscribes to the "gurus" advice rather than seeking majority opinions from the experienced board members. (I've seen this happened before - it was a disaster!)

Hiring consultant assisting in corporate governance implementation is fine but these practices should be restricted to mid and support levels where CEO leads the initiative - not vice-versa. Board Members meeting must always be treated as CONFIDENTIAL.

Remember : Not everyone in the boardroom are smart guys!

Lesson No. 3 : There are always good rationales of why laws are implemented and enforced. 

Those who try to avoid the law are deemed to have "cheated" the government/ lawmakers and other stakeholders. Or put simply, betraying everyone's trust. 

One of the top cases that I've bumped into is misappropriation of funds (breach of trust) due to shareholders "manipulating" their unclear roles, responsibilities and authorities to serve their own ends. Other cases include : board ineffectiveness, unethical audit and risk practices, "unfair" pay, bad relations with external parties such as accountants and company secretaries. (aah yes, accountants and company secretaries can tell stories too - they know your secrets!)

We've witnessed how prolonged "conflict" between corporate entities and the lawmakers ending up in series of investigations and prosecutions. Long battles in the court of law not only endanger the company's reputation (even if you win the case) but the sad consequences that follow it - from people loosing jobs to reduction of market values.

Lesson No. 4 : Risk is always PROACTIVE

Never wait until problem arises. Learn the lessons from others who have failed. Take proactive measures by adopting Risk Management. (and don't just simply say....DO IT!) Proactive Risk Identification will provide you with a guide on Plan of Action (mitigation), brainstorming and develop a strategic plan. 

All these activities must happen prior to operation/project implementaton, assessed during the operation (comparing with the Risk Register for proactive risk identification stage) and mitigate during post-operation stage.

Adopt good practices of Risk Management but do not try to be too bold by taking unwanted risks!

Lesson No. 5 : Do What You Say and Say What You Do.

When you have given solemn promises or have put them in your customer charter or have addressed them in Manuals and Procedures - deliver them. Don't just file everything up and ignore them, or displaying what needed to be displayed and "that's it...end of story" - hoping that your PR will do the rest for you.

Sometimes, as a shareholder, you need to realize what you think is "impossible" can happen and do happen - whereby other shareholders (your own friends) can turn against you due to one or two angry customers who feel that you are not delivering what you have promised.

There are so many reasons of why ISO 9000 or Total Quality Management is introduced on the first place. Surely they are not to burden you but to help you.

Lesson No. 6 : Non-Conformance and Risks are opportunity for improvement

Don't scare auditors with cold bullying remarks such as :
  • "I'm your paymaster",
  • "Make it looks like there is more "loss" than "profit",
  • "I know your boss",
  • "Don't try to be too smart - remember Enron?" 

Remember, auditors are human beings too. If they feel threatened, despite the Non-Disclosure Agreement, they still can adopt the "Need to Know Basis" vs your "Transparency" - they can even get court-orders. Believe me, the end-results won't be good.

Treat auditors as friends who are trying to help you not destroy you. Treat any non-conformances as opportunities for improvement and not some "fault-finding activities". In the end, you'll be in every auditors "good book"

Don't make your company becoming one of the case study being discussed in front of other auditors in their association.

Lesson No. 7 : Be careful when setting limits on shareholder voting power.

One study (by Ken L. Bechmanna, Department of Finance, Copenhagen Business School and Johannes Raaballeb Department of Economics and Business, Aarhus University) shows that the bad corporate governance in the banks is visible in the shape of severe restrictions on shareholder rights, including voting and ownership ceilings, etc. These severe restrictions are quite unique, especially from an Anglo-Saxon perspective. In the U.S., ownership ceilings are not allowed and in a sample of 4,399 U.S. firms, only 24 had voting ceilings (see Commission of the European Communities, 2007). 

Similarly, voting and ownership ceilings are not among the 24 corporate governance provisions carefully examined by Bebchuk, Cohen and Ferrell (2009), who show that restrictions on shareholder rights lead to significant reductions in firm value.

Out of the six entrenchment provisions found to be value destroying, four of them set limits on shareholder voting power and the ability of a majority of shareholders to impose their will on the management.

And FINALLY!!

When you are having problems, try avoiding easy paths such as buyover, mergers, bailouts etc or worse - let yourself willingly to become "victim" to "hostile takeover" or ending up in government intervention. 

Even if you feel like selling your shares or the company itself, don't give up yet - try your best to first to solve your problems - who knows, you might succeed against all odds. 

Be transparent to your employees - let them know what is happening, many companies have gone down to earth and surprisingly, their employees have very good ideas on how to save the company. If the idea works, give these employees the rewards that they deserve!

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