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HOW ALL CASE STUDIES AND ARTICLES ARE PRODUCED

Please note that the case studies and articles I share on topics relating to civil, structural, mechanical and electrical engineering, construction, economics, manufacturing, artificial intelligence, semiconductors, ESG, standards, codes of practice, and other related disciplines are not produced in isolation.

QHSEL Consultancy Sdn. Bhd. is supported by an advisory panel and an extensive network of trusted friends, industry practitioners, professional associations/bodies and subject matter experts who willingly contribute their knowledge, insights, and professional experiences.

This collective includes Professional Engineers with Practising Certificates (PEPC), licensed brokers, economists, academicians, competent persons, auditors, risk assessors, contractors, consultants, clients, enforcement officers, active and former intelligence operatives, IT and cybersecurity specialists, AI practitioners, VR/AR/MR professionals, architects, bankers, Syariah experts, and specialists from various other fields.

As such, this is far from a one-man effort. Behind every article is a panel of experienced professionals who provide guidance, technical input, peer review, and practical perspectives drawn from real-world experience.

Many of these contributors prefer to remain anonymous to protect the confidentiality of projects, organisations, and sensitive information entrusted to them. Their motivation is not recognition, but rather to contribute towards a greater purpose: promoting sound practices, strengthening governance, enhancing compliance, improving industry standards, and reducing deficiencies, non-conformances, and avoidable failures across various sectors.

The views presented are therefore often the result of multidisciplinary collaboration, professional discourse, and collective expertise rather than the opinion of a single individual.



MY EMPLOYERS AND CLIENTELLES




A THOUGHT

I identify myself as a Lifelong Learner and a Thought Leader

BIODATA - NIK ZAFRI



 



NIK ZAFRI BIN ABDUL MAJID,
CONSULTANT/TRAINER
Email: nikzafri@yahoo.com, nikzafri@gmail.com
https://nikzafri.wixstudio.com/nikzafriv2

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Business Management/Administration, IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council/Network Member of Gerson Lehrman Group, Institute of Quality Malaysia, Auditor ISO 9000 IRCAUK, Auditor OHSMS (SIRIM and STS) /EMS ISO 14000 and Construction Quality Assessment System CONQUAS, CIDB (Now BCA) Singapore),

* Possesses almost 30 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors/Technical Experts for leading consulting firms (local and international), certification bodies including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore), QHSEL Consultancy Sdn. Bhd.

He is also currently holding the Position of Principal Consultant/Executive Director (Special Projects) - Systems and Methods, ESG, QHSE at QHSEL Consultancy Sdn. Bhd.* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 18000 (ISO 45000) and EMS ISO 14000 for Civil/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Lembaga Tabung Haji - Flood ERP, WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc., Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia, Timur West Consultant : Business Methodology and System, Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team, MPDT Capital Berhad - ISO 9001: 2015 - Consultancy, Construction, Project Rehabilitation, Desalination (first one in Malaysia to receive certification on trades such as Reverse Osmosis Seawater Desalination and Project Recovery/Rehabilitation), ABAC Centre of Excellence UK (ABMS ISO 37001) Joint Assessment (Technical Expert)

He is also rediscovering long time passions in Artificial Intelligence, ICT and National Security, Urban Intelligence/Smart Cities, Environmental Social and Governance, Solar Energy, Data Centers - BESS, Tiers etc. and how these are being applied.

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :


TO SEE ALL ARTICLES

ON THE"LABEL" SECTION BELOW (RIGHT SIDE COLUMN), YOU CAN CLICK ON ANY TAG - TO READ ALL ARTICLES ACCORDING TO ITS CATEGORY (E.G. LABEL : CONSTRUCTION) OR GO TO THE VERY END OF THIS BLOG AND CLICK "Older Posts"

Tuesday, August 11, 2026

How Do We Fix Tabung Haji? On the Hypothetical Scenario : A Practical Governance and Financial Reform Framework

 
(AI-generated image - for illustrative purposes only)

Disclaimer

This article is written purely for discussion, educational and thought-leadership purposes. It is based largely on publicly available information, published reports and statements, accounting standards, corporate governance and risk-management principles, Shariah governance frameworks and other relevant public sources.

All figures, thresholds, examples and scenarios presented are hypothetical and illustrative only. They do not represent TH's actual financial position, investment decisions, accounting treatment or internal governance unless independently verified from authoritative sources.

The views expressed are of personal observations and should not be interpreted as allegations, findings of fact, accusations of misconduct or conclusions against any individual, Board member, management, auditor, adviser or institution. It is not intended to influence, interfere with or prejudge any audit, forensic review, investigation, regulatory process or legal proceeding. The contents are not intended to undermine Muslims confidence in the institution. On the contrary, as a Muslim and a depositor, I recognise the immense importance of TH and the trust placed in it by millions of Malaysian Muslims.

It is equally important to acknowledge TH's significant achievements. In 2026, TH received the Labaytum Diamond Award from the Saudi Ministry of Hajj and Umrah for the fifth consecutive year, retaining the Diamond Award for the second consecutive year an international recognition of the excellence of Malaysia's Hajj management and services. This achievement reflects the professionalism, dedication and capability of TH's personnel in serving Malaysian pilgrims and should be recognised alongside any discussion on areas for improvement.

The suggestions are to encourage of how institution of such importance can continuously strengthen its governance, financial controls, investment discipline, accountability and depositor protection. Ultimately, the objective is simple - to help ensure that an institution entrusted with the savings, aspirations and Hajj journeys of millions of Muslims remains strong, trusted, professionally governed and worthy of that amanah for generations to come.

As a Muslim and also one of the depositors of Tabung Haji, I do not look at this issue purely from the perspective of finance, governance or politics.

For me, Tabung Haji represents something much more fundamental - "Amanah".

The money deposited by millions of Muslims is not merely capital sitting in an investment portfolio. It represents years of savings, sacrifice and hope, money set aside by ordinary people with the intention of fulfilling one of the pillars of Islam.

That makes the responsibility of managing Tabung Haji fundamentally different.

As a depositor myself, I would naturally want my savings to generate a reasonable and sustainable return. But more importantly, I want to know that the institution managing those savings is being governed with integrity, professionalism, transparency and prudence.

I would rather receive a lower but genuinely sustainable hibah than a higher distribution achieved through excessive risk-taking, questionable valuations, accounting adjustments or decisions made for political or reputational reasons.

"Amanah" should come before optics. Sustainability should come before political expectations. Depositor protection should come before institutional prestige.

Therefore, if the issues highlighted by the RCI are ultimately established, I believe the discussion should not end with identifying who did what or who should be held accountable.

The more important question is:

What do we do to ensure that it never happens again, regardless of who is in government, who sits on the Board or who runs the institution?

Below is a possible framework, presented purely as a hypothetical governance and financial reform model. The figures used are illustrative only, intended to demonstrate how the controls could operate.

1. Separate Politics from Governance

The first reform should be the independence of the Board. There should be no active politicians on the Board. Board members should be appointed based on demonstrated competence in investment, finance, risk management, Shariah, governance and institutional management.

There should be:

  • Clear fit-and-proper criteria,

  • Fixed terms,

  • Transparent appointment processes, and

  • Strong restrictions on political appointments.

For example, an 11-member Board could comprise specialists in investment, finance, risk, Shariah, legal, governance and institutional management, with no active political office holders.

The RCI's recommendations in this direction are therefore important.

2. Make the Board Genuinely Accountable

The Board should have clear responsibility for:

Investment → Risk → Valuation → Financial Reporting → Hibah → Depositor Protection

Every major investment should have a documented decision trail.

For example, if TH makes a RM1 billion investment and it subsequently falls to RM500 million, the records should allow investigators to trace:

Proposal → Due Diligence → Risk Assessment → Investment Committee → Board → Approval → Monitoring → Warning → Corrective Action

If a RM500 million loss occurs, accountability should not disappear into a collective phrase such as "Board decision".

There must be a clear record of who recommended, who challenged, who approved and who monitored the investment.

3. Reform the Hibah Mechanism

This is perhaps one of the most sensitive issues.

Hibah should never become a political target or an expectation that management feels compelled to maintain regardless of financial circumstances.

For illustration only, assume TH generates:

RM3.0 billion investment income

Less:

  • RM500 million impairment,

  • RM300 million operating/Hajj-related requirements, and

  • RM200 million risk provision.

This leaves:

RM2.0 billion distributable surplus.

A possible framework could allocate:

  • RM1.5 billion → Hibah,

  • RM500 million → Retained reserve.

These are purely illustrative figures and not an official recommendation.

If the following year the distributable surplus falls to RM800 million, the hibah should be recalculated accordingly.

The principle is simple:

Do not borrow, manipulate valuations or weaken reserves merely to maintain a politically attractive hibah rate.

A lower but sustainable hibah is better than a high hibah that ultimately weakens the institution.

As a depositor, I can accept fluctuations in returns. What would concern me more is discovering that an attractive return today has compromised the financial strength of Tabung Haji tomorrow.

4. Establish an Independent Investment and Risk Committee

Create a genuinely independent Investment and Risk Committee, insulated from political influence.

For major investments:

Investment Proposal → Independent Valuation → Risk Assessment → Shariah Assessment → Legal Due Diligence → Conflict-of-Interest Declaration → Investment Committee → Board Approval

For illustration, a sample of approval limit table would be useful:

  • Below RM100 million → Normal internal approval,

  • RM100–RM500 million → Enhanced internal review,

  • Above RM500 million → Mandatory independent valuation and due diligence;

  • Above RM1 billion → Independent review plus full Board approval and enhanced risk assessment.

The exact thresholds should, of course, be calibrated to TH's actual portfolio size and risk profile.

5. Deal Aggressively with Related-Party Transactions

This is critical.

Any transaction involving:

  • Politically exposed persons,

  • Government-linked companies;

  • Board members,

  • Senior management,

  • Connected companies, or

  • Related investment managers

should receive enhanced scrutiny.

For example, if a RM300 million investment involves an entity connected to a Board member, that relationship must be disclosed before the investment is considered.

The principle should be straightforward:

If there is a conflict of interest, disclose it. If necessary, recuse. If the conflict cannot be properly managed, don't proceed.

6. Fix the Accounting Problem Permanently

The 2017 issue should be treated as a serious warning.

TH should have:

  • Independent valuation,

  • Proper impairment testing,

  • Conservative accounting,

  • Transparent disclosure,

  • Robust external audit, and

  • An independent Audit Committee.

Consider a hypothetical scenario:

Investment cost: RM1.0 billion Independent fair value: RM600 million

The RM400 million impairment should not simply disappear because recognising it would reduce reported profit or potentially affect hibah.

The accounting position should drive the investment and distribution decision not the desired hibah rate.

7. Conduct Forensic Reviews But Don't Stop There

Forensic reviews of investments such as Putrajaya Perdana should answer five fundamental questions:

  1. Was the investment commercially justified?

  2. Was due diligence adequate?

  3. Was the valuation reasonable?

  4. Was there a conflict of interest?

  5. Did anyone benefit improperly?

For example, if a RM500 million investment was approved but subsequently valued at RM100 million, the investigation should establish whether the RM400 million deterioration resulted from:

  • Legitimate market risk,

  • Poor investment judgment,

  • Inadequate due diligence,

  • Negligence,

  • Conflict of interest; or

  • Deliberate misconduct.

These must not be conflated.

A bad investment is not automatically corruption. Negligence is not automatically fraud.

But if deliberate manipulation, abuse of position or personal benefit is established, that becomes a potentially serious legal matter.

8. Recover Whatever Can Be Recovered

For impaired assets, the approach should be:

Recover → Restructure → Dispose → Litigate where appropriate

For example, if a portfolio originally costing RM2 billion is currently worth RM1.2 billion, the objective should not automatically be to sell it for RM1.2 billion.

An independent recovery assessment might determine:

Immediate disposal: RM1.2 billion

while:

Restructuring + recovery over five years: Potential RM1.6 billion

Subject to risk, liquidity and market conditions, the latter may provide better value for depositors.

The objective should be maximum sustainable recovery for depositors, not political optics.

9. Make the 2018 Restructuring Completely Transparent

This is another area where public confidence matters.

Subject to legitimate commercial confidentiality, there should be disclosure of:

  • Original valuation,

  • Independent valuation,

  • Transfer price,

  • Consideration paid,

  • Assets transferred,

  • Subsequent performance,

  • Current valuation, and

  • Who approved the transaction.

For example:

Original valuation: RM1.0 billion Independent valuation: RM800 million Transfer consideration: RM1.0 billion Current valuation: RM1.3 billion Realised gain/loss: RM____

This would allow depositors and the public to assess whether the restructuring genuinely protected their interests.

10. Establish a Permanent Depositor Protection Framework

Ultimately, Tabung Haji exists for depositors and Hajj, not for politicians, management or investment bankers.

I would therefore establish a formal:

Depositor Protection & Sustainability Framework

For illustration, if TH had:

RM80 billion assets RM72 billion liabilities

the institution would have:

RM8 billion net position.

A framework could establish minimum buffers such as:

  • Minimum liquidity reserve,

  • Maximum single-investment exposure,

  • Minimum contingency/reserve buffer,

  • Mandatory stress testing under severe market scenarios, and

  • Defined limits on investment concentration and risk.

Again, these are illustrative figures, not proposed official TH thresholds.

The framework should cover:

Solvency → Liquidity → Investment Concentration → Risk Appetite → Impairment → Reserves → Hibah Distributions → Stress Testing

TH should also publish a simplified annual:

"Depositor Protection Report"

It should clearly explain:

  • Where the money is invested,

  • How much risk is being taken,

  • How much has been earned,

  • How much has been impaired,

  • How much has been recovered, and

  • How much can safely be distributed.

As a depositor, I should not have to be a financial analyst, auditor or investment banker to understand whether the institution entrusted with my savings is financially healthy.

The Most Important Reform

I would summarise the entire approach in one sentence:

Separate political authority from investment authority, separate management from oversight, and make every major financial decision traceable to the person or committee that made it.

But there is an even bigger lesson.

Don't design the reform around the people involved in the 2014–2020 period.

Design it so that the same problem cannot happen again, regardless of who becomes Prime Minister, Minister, Chairman, Board member or CEO.

That is the difference between punishment and governance reform.

As a Muslim, I see this not only as a corporate governance issue but also as an issue of "Amanah". And as one of the depositors, I have a personal stake in that "Amanah" being protected.

I do not expect Tabung Haji to make extraordinary returns every year. I expect it to be honest, prudent, professionally managed, Shariah-compliant, financially sustainable and worthy of the trust placed in it by millions of depositors.

The objective should therefore not merely be to discover who was responsible for yesterday's losses.

The real objective is to build a Tabung Haji where tomorrow's decision-makers cannot repeat them.

That, ultimately, is what genuine reform should achieve.