Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :



Monday, June 09, 2008

Q : Dear Nik, is there a possibility of integrating ISO 9000 and TQM

Thank your for such an interesting query. FYI, there have been endless debates by the 'so-called knowledgable people' but to tell the truth..I'm really BORED seeing the debates.

I can do a long dissertation on the answer but I won't be doing that as it will create further massive boredom among the readers.

I just go quickly by touching only on the 2 'typical' core principles of TQM (without touching too much on 6 Sigma or other quality-oriented programs) that matches the ISO 9000.

First of all, you must understand that the actual standard of ISO 9001:2000 (note the no. "1") touches too much on the compliance issues but never touched on HOW to comply according to YOUR company's requirements. (a customized and usable system)

Thus, it is an 'irony' that I have to adopt the good old TQM principles and approaches in order to make all my clients' ISO 9001:2000 system to work - otherwise I'll be lost. (Personally my tendency and support are towards TQM rather than the 'rigid' ISO 9001:2000 - which makes me 'personally' a TQM man rather than ISO man)

Principle 1 - Customer or Client or Interested Parties related to your organization (general public, end-user/consumer, shareholder, authorities etc) - This issue will be supported and communicated effectively by means of Contract/Tender (Client's requirements), Meetings with Clients, Customer Comments/Complaints Handling, Customer Satisfaction Survey, documentation/forms/checklists, data analysis so on and so forth.

Historically speaking, TQM has been focussing and talking about the significance of having a 'Customer' long before ISO 9000 was born. (Nowadays TQM has evolutionized in theory to Knowledge Management - see my other views in this thread KM - which goes deeper into business and marketing/branding)

The ISO 9001:2000 (again note the no. "1") also touched on this matter (Customer) as well but not much in terms of approach or how to do it - not only a matter of complying but also can be effectively implemented in your organization. Thus, without realizing that the companies already 'having' a system (which is based mostly on TQM before ISO came in) have 'recreated' or 'reinvented' the wheel just to comply to ISO 9001:2000 - it's such a waste!

I told many companies having TQM based system that; with proper application; they can use TQM as '2 steps ahead' to get ISO 9001:2000 but they must know how to interface or marry the 'two'.

Another core principle is Continuous Improvement - which simply means the journey must go on (this phrase is mentioned both ISO and TQM) - how? -Susceptible to the surroundings and where applicable - latest trends (the latter phrase is mentioned only and originally by TQM).

This 'Continuous' 'thing' or is again also part and parcel of TQM when "ISO 9000 was still in diapers". ISO 9001:2000 calls this phrase as Continual Improvement and very surprisingly, I was told that Continuous means in the context of quality (not English) e.g. - a series of process say..manufacturing, put to a halt and resume later while Continual is about the overall system need to be improved from time to time (what a joke!)

The irony about ISO 9001:2000 is that the mentioning of Continual Improvement is merely based on Client's Complaint on defects and poor/shoddy workmanship. It is NOT clear HOW an organization could improve internally (by its' own initiative) except when Customer started to complain.

Yes, you might say to me that "No! Nik I think you're wrong, cos I've seen companies with ISO 9000 improved their internal management or business strategy by having 'Branding'"

My answer to you is simple - "Does ISO 9001:2000 mention anything/anywhere in teh standard about 'Branding'...thus it is again related to TQM and NOT ISO - thus the approach of improving an organization is unconsciously related to TQM as TQM also touches on the significance of Advertising and Promotion. Even the interpretation of the whole elements and clauses of ISO 9001:2000 are derived from TQM without the 'interpreter' knowing that he/she is doing it!

There are more where this two 'elements' come from...suffice it to quote on 'Two' of them. You see, many have been so confused and in the end they have to make 'TWO separate quality systems'...

In Malaysia, although the TQM and ISO 9001:2000 have been given the possibility of merging, unfortunately the fact is 'it is easier said than done' - this is due to failure in the 'buzzwords' been coined a very looong time a go - "paradigm shift".

I hope that I've given you some enlightening on this matter. But this reply of mine is of personal nature...my answer is YES but the reality says NO (NO because ISO 9001:2000 is still considered 'independent' - look at the cert - thus, 'there is no rooms and allocation for TQM to be intergrated in ISO' which is not made by myself but by 'some parties' which I think is ridiculous!)

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