The Star Global Malaysians Forum
Posted: 03 September 2005 at 10:30pm
Q
What is the relationship between TQM and KM?
A
If you look carefully in the threads that I've posted here, I think you will find some interesting views. Personally, I think KM is the evolution of TQM. A new buzzword with some ICT elements being intergrated. It's kinda cool if you study it carefully.
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Posted: 13 September 2005 at 3:49pm
Here's something to support my last post on hypotheses that KM is an evolution of TQM.
The article entitled 'Knowledge Management - another management fad?'
HAPPY READING!
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The Star Global Malaysian Forum
Response from : Almerica a.k.a Eric Yam
Posted: 18 September 2005 at 9:21pm
Yes I believe so too. TQM preceded KM & thus can be considered an evolution from it. Personally I think that KM should come first before TQM. How can TQM standards be achieved where knowledge is insufficient. I feel that KM came to be, through a discovery process in areas where some implementation of TQM processes did not achieve the objectives set.
It's like "Hey we need to go to KL from say Penang and there is a highway available, so let's drive safely, check our car conditions, stay alert and drive there." We should actually look further than that such as " OK we want to go to KL within 3 hours with a $XX budget, now what options do we have? We have the plane, the train, the car, the bus, etc. Which costs more or which is fastest?" Then we choose the appropriate mode of option which suits our need. Going by car isn't wrong but maybe it might not be the most efficient and practical in a scenario"
So if TQM is going to be implemented effectively we have to have knowledge on the options available as well as being able to use the knowledge to ensure the most cost efficient, effective and time saving option available. That leads to a better TQM process implementation. That's the easiest example I could come up with for easy understanding.
TQM processes do not involve just the human resource factor but tools of implementation are equally as critical. In my opinion TQM should be the ultimate management process as TQM in itself has the word "Total" ( Quality Management) in it.
Knowledge Management should actually only be a subset of TQM. Therefore sometimes in an effort to achieve an ultimate objective we fail to see that there are many issues at the bud that need to be sorted out and perfected before the ultimate vision is achieved. Knowledge, training, implementation, planning, control, R&D, improvisation, marketing, administrative measures, financial systems, IT support systems, tools of trade maintenance, productivity...the list goes on. When these are all well placed as solid foundations then only should the term TQM be confidently implemented. To me first TQM, then now KM is actually an indicator that TQM was premature. KM should come first before that so that we do not seem to take a slight step back. Let's not jump the gun.
But of course with TQM being a so called International term and fad, everyone wants to be seen to be adopting it. In a nutshell and in simplified mathematical equation :
KM (Knowledge Management) + AM (Administrative Management) + ITM (IT Management) + IM (Implementation Management) + HRM (human Resource Management) + PM (Productivity Management) + EM (Equipment Management) + FM (Financial Management) + MM (Marketing Management) + QCM (Quality Control Management) = TOTAL QUALITY MANAGEMENT
After all " If We Don't Know What We Know, How Can We Know What Can Be Done To Get The Results We Know We Want?" - again pardon the pun as it just cropped up in my mind as I was penning this post.
------------------------------
Nik Zafri's Response to Almerica
Posted: 27 September 2005 at 2:27pm
Here comes 'The Paradox'...something for the readers to rethink and restrategize to move into the 'right path'.
Posted: 03 September 2005 at 10:30pm
Q
What is the relationship between TQM and KM?
A
If you look carefully in the threads that I've posted here, I think you will find some interesting views. Personally, I think KM is the evolution of TQM. A new buzzword with some ICT elements being intergrated. It's kinda cool if you study it carefully.
-------------------------------
Posted: 13 September 2005 at 3:49pm
Here's something to support my last post on hypotheses that KM is an evolution of TQM.
The article entitled 'Knowledge Management - another management fad?'
HAPPY READING!
------------------------------
The Star Global Malaysian Forum
Response from : Almerica a.k.a Eric Yam
Posted: 18 September 2005 at 9:21pm
Yes I believe so too. TQM preceded KM & thus can be considered an evolution from it. Personally I think that KM should come first before TQM. How can TQM standards be achieved where knowledge is insufficient. I feel that KM came to be, through a discovery process in areas where some implementation of TQM processes did not achieve the objectives set.
It's like "Hey we need to go to KL from say Penang and there is a highway available, so let's drive safely, check our car conditions, stay alert and drive there." We should actually look further than that such as " OK we want to go to KL within 3 hours with a $XX budget, now what options do we have? We have the plane, the train, the car, the bus, etc. Which costs more or which is fastest?" Then we choose the appropriate mode of option which suits our need. Going by car isn't wrong but maybe it might not be the most efficient and practical in a scenario"
So if TQM is going to be implemented effectively we have to have knowledge on the options available as well as being able to use the knowledge to ensure the most cost efficient, effective and time saving option available. That leads to a better TQM process implementation. That's the easiest example I could come up with for easy understanding.
TQM processes do not involve just the human resource factor but tools of implementation are equally as critical. In my opinion TQM should be the ultimate management process as TQM in itself has the word "Total" ( Quality Management) in it.
Knowledge Management should actually only be a subset of TQM. Therefore sometimes in an effort to achieve an ultimate objective we fail to see that there are many issues at the bud that need to be sorted out and perfected before the ultimate vision is achieved. Knowledge, training, implementation, planning, control, R&D, improvisation, marketing, administrative measures, financial systems, IT support systems, tools of trade maintenance, productivity...the list goes on. When these are all well placed as solid foundations then only should the term TQM be confidently implemented. To me first TQM, then now KM is actually an indicator that TQM was premature. KM should come first before that so that we do not seem to take a slight step back. Let's not jump the gun.
But of course with TQM being a so called International term and fad, everyone wants to be seen to be adopting it. In a nutshell and in simplified mathematical equation :
KM (Knowledge Management) + AM (Administrative Management) + ITM (IT Management) + IM (Implementation Management) + HRM (human Resource Management) + PM (Productivity Management) + EM (Equipment Management) + FM (Financial Management) + MM (Marketing Management) + QCM (Quality Control Management) = TOTAL QUALITY MANAGEMENT
After all " If We Don't Know What We Know, How Can We Know What Can Be Done To Get The Results We Know We Want?" - again pardon the pun as it just cropped up in my mind as I was penning this post.
------------------------------
Nik Zafri's Response to Almerica
Posted: 27 September 2005 at 2:27pm
Here comes 'The Paradox'...something for the readers to rethink and restrategize to move into the 'right path'.
| Almerica wrote: |
| Yes I believe so too. TQM preceded KM & thus can be considered an evolution from it. Personally I think that KM should come first before TQM. How can TQM standards be achieved where knowledge is insufficient. I feel that KM came to be, through a discovery process in areas where some implementation of TQM processes did not achieve the objectives set. |
Interesting opinion. Funny that that I heard a lot of people saying that knowledge started since the dawn of time...ever heard of that before? (Let's just take someone quite 'new' after 'that dawn of time' - Aristotle as an example - most definitely he was one of the co-founders of Knowledge Management, Sun-Tzu - is another example...need I say more?)
| Almerica wrote: |
| It's like "Hey we need to go to KL from say Penang and there is a highway available, so let's drive safely, check our car conditions, stay alert and drive there." We should actually look further than that such as " OK we want to go to KL within 3 hours with a $XX budget, now what options do we have? We have the plane, the train, the car, the bus, etc. Which costs more or which is fastest?" Then we choose the appropriate mode of option which suits our need. Going by car isn't wrong but maybe it might not be the most efficient and practical in a scenario" |
Listen to Eric....especially if you feel like spending/managing your budget effectively in our current economic condition.
| Almerica wrote: |
So if TQM is going to be implemented effectively we have to have knowledge on the options available as well as being able to use the knowledge to ensure the most cost efficient, effective and time saving option available. That leads to a better TQM process implementation. That's the easiest example I could come up with for easy understanding. |
Yes, knowledge does help a lot!
- Know your own business (especially what you're really good at)
- Know your product (the best one - (not you wanted to do everything and in the end you end up with nothing)
- Know your target market (find those that needs you - don't waste time on those who doesn't)
- Know your skills (ensure that you don't say too many 'YES'es' to the customer - otherwise you'll end-up in trouble) - but you can still outsource provided you have a really good business network/contacts,
- Know your capabilities (every single one including resources/finance) - have professionals to help you if you have to, - or read this column
- Know your client, Know their specs, Read Contracts/Tender Carefully,
- Do more research - Have more data - don't depend on 'rumours' - check your sources.
- Do more improvement - don't be complacent with what you have now,
Update your learning curve - nobody can claim that they are well-equipped with the latest knowledge, system and methodology - remember the word - evolution!
- Be susceptible to the surroundings (including planning the future of the business (including technology) based on global and nation everchanging needs - there is a need to sustain not only getting rich quick)
aaa..there are many more!
| Almerica wrote: |
| TQM processes do not involve just the human resource factor but tools of implementation are equally as critical. In my opinion TQM should be the ultimate management process as TQM in itself has the word "Total" ( Quality Management) in it. Knowledge Management should actually only be a subset of TQM. Therefore sometimes in an effort to achieve an ultimate objective we fail to see that there are many issues at the bud that need to be sorted out and perfected before the ultimate vision is achieved. Knowledge, training, implementation, planning, control, R&D, improvisation, marketing, administrative measures, financial systems, IT support systems, tools of trade maintenance, productivity...the list goes on. When these are all well placed as solid foundations then only should the term TQM be confidently implemented. To me first TQM, then now KM is actually an indicator that TQM was premature. KM should come first before that so that we do not seem to take a slight step back. Let's not jump the gun. |
WELL SAID BROTHER!! I'm merely highlighting important points for the readers to understand, if I'm to give my opinion, then most definitely it would be a lengthy one...suffice it to say that you're very-very right - especially the 'red' ones!!
| Almerica wrote: |
| But of course with TQM being a so called International term and fad, everyone wants to be seen to be adopting it. In a nutshell and in simplified mathematical equation : KM (Knowledge Management) + AM (Administrative Management) + ITM (IT Management) + IM (Implementation Management) + HRM (human Resource Management) + PM (Productivity Management) + EM (Equipment Management) + FM (Financial Management) + MM (Marketing Management) + QCM (Quality Control Management) = TOTAL QUALITY MANAGEMENT After all " If We Don't Know What We Know, How Can We Know What Can Be Done To Get The Results We Know We Want?" - again pardon the pun as it just cropped up in my mind as I was penning this post. |
I am a believer...Neo!
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