Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

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Friday, October 16, 2015


Mempunyai pelan perniagaan yang baik adalah faktor penentu yang membezakan antara permulaan yang berjaya atau permulaan yang gagal. Kadangkala laporan prestasi perniagaan yang dibentangkan terlalu tebal – tanpa memikirkan psikologi pelabur yang kadangkala tidak mempunyai masa untuk membaca laporan berkenaan. (Tidak kira apakah jenis instrumen yang ingin anda pohon - modal teroka, geran, seed capitalangel funds dll)

Photo Source : http://www.marsdd.com

Memahami kehendak pelabur amat penting kerana mereka adalah pembiaya kepada perniagaan anda. Antara perkara yang perlu diketengahkan ialah beberapa unsur yang penting sahaja yang sering menjadi perhatian kepada pendengar terhadap sesuatu pelan perniagaan.

Pastikan pembentang tahu apa kehendak industri yang diceburi dan mempunyai pandangan yang munasabah terhadap masa depan perniagaan yang ingin diketengahkan. Ini termasuklah strategi pemasaran dan pulangan kewangan.

Pertama, kenali dahulu skop perkhidmatan/produk ICT yang dibekalkan serta persaingannya. Ini adalah antara perkara yang paling penting. Contohnya isu yang boleh disentuh ialah :
  1. berapa besarkah industri ICT berkenaan,
  2. siapakah di antara pesaing yang kuat,
  3. kecepatan pertumbuhan industri ICT berkenaan,
  4. adakah industri ICT berkenaan merupakan perintis (yang unik atau pertama) atau hanya salah satu industri yang telah ramai berkecimpung di dalamnya,
  5. Bahagian pasaran manakah yang dapat menarik perhatian ramai,
Pelabur/Pembiaya biasanya ingin mendengar mengenai pasaran yang tumbuh dengan cepat dengan persaingan yang minima (contohnya segmen pasaran berkadar 20-30%)  Jika persembahan itu hanya mengenai sesuatu perisian – contohnya perisian pemprosesan perkataan (word-processing)‘kononnya’ bagi menggantikan MS-Word, maka persembahan berkenaan sudah pasti akan mencapai jalan yang buntu. Walaupun perisian berkenaan mendapat hakcipta sekalipun (ini juga kadangkala memerlukan kos yang tinggi) tetapi untuk bersaing dalam pasaran yang sering jauh lebih inovatif dan menyediakan pelbagai kelebihan, cadangan perniagaan berkenaan pasti akan mendapat sambutan yang hambar dari bakal pelabur.

Kedua, Model Pulangan dan Perniagaan –Pelabur sangat gemar kepada aliran hasil/keuntungan yang besar dan berulang-ulang serta meninggalkan kesan nilai tambah kepada pelanggan. Perkara yang perlu ditanya antara lain :
  1. apakah jenis perniagaan baru yang bakal dibina dan prospeknya? 
1.1 Perkakasan komputer (contohnya) - Perisian yang boleh dipasang (install) atau dimuatturun? - Sistem yang berinteraksi secara talian sahaja?

Ketiga, Bagaimana cara pembayaran?
  1. Adakah dengan sekali pembelian dan menanti pesanan baru?
  2. Hasil bulanan yang berulang-ulang?
  3. Penggunaan yang perlu dalam kuantiti yang banyak?
  4. Harga berbanding dengan pesaing?
  5. Apakah kelebihan unik yang ingin dipaparkan dalam pasaran atau hanya menggunakan cara yang umum digunakan oleh pengusaha lain?
Keempat, Pelan Pemasaran dan Jualan. Antara perkara-perkara yang perlu diperhatikan ialah strategi :
  1. adakah ianya melibatkan jaringan B2C (perniagaan ke pengguna) atau B2B (perniagaan ke perniagaan)?
  2. Adakah ianya memerlukan pasukan jualan yang besar?
  3. Adakah pemasaran ke pengguna memerlukan pelaburan yang tinggi?
  4. Adakah pemasaran menggunakan enjin carian di talian, e-mel atau melibatkan diri dalam pameran perniagaan?
  5. Adakah perniagaan itu memerlukan media sosial seperti laman web (3D? html? Multimedia?) termasuk elemen video atau lain-lain audio visual dsb)
  6. Bagaimanakah keupayaan bahan-bahan promosi di talian untuk menjadi ‘viral’
Biasanya konsep jualan secara ‘perniagaan ke perniagaan’ adalah lebih murah untuk dilancarkan berbanding dengan konsep pemasaran ‘perniagaan ke pengguna’. Namun B2B biasanya sukar mendapat perhatian pelabur kerana ianya mempunyai kitaran jualan yang lebih lama (dan banyak modal diperlukan). Namun ini tidak bermakna B2B tidak mampu bertahan, cuma ianya memerlukan modal terutamanya di pihak pembentang pelan perniagaan. (perniagaan yang telah berjaya tetapi memerlukan modal yang lebih untuk membesarkan lagi perniagaan berkenaan)

Tetapi ‘perniagaan ke pengguna’ jika diatur strategi yang betul, maka jualan di talian berpotensi untuk mendapatkan keuntungan yang besar. Jika ianya berjaya dalam tempoh beberapa tahun (dari segi keuntungan dan penjenamaan) mungkin periklanan dan promosi dapat dikembangkan lagi ke radio, television mahupun bahan bercetak.

Apapun, pastikan pelaburan ke atas pemasaran dan jualan adalah munasabah bagi mencapai skel pulangan yang disasarkan. Paling penting, anda dapat ‘membaca fikiran’ pelabur mengenai apa yang sebenarnya mereka mahu dari anda.

Akhir sekali - yang keempat - Pasukan Pengurusan

Ini juga penting – siapakah ahli-ahli atau kakitangan-kakitangan yang akan menguruskan perniagaan berkenaan. Yang penting adalah pengalaman mereka dan bukti bahawa mereka mahir mengurus dan mentadbir perniagaan mahupun teknikal yang dicadangkan. Perkara ini kadangkala dipandang remeh oleh pembentang kerana terlalu ingin berjimat kos daripada memikirkan pelaburan di atas pekerja atau kakitangan yang kompetan.