Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :



Tuesday, October 06, 2015


Tulisan asal : 30 Ogos 2010 jam 10.52 malam

Berikut adalah sebahagian pesanan seorang musafir pada suatu malam, yang pernah saya tolong/memberikan bantuan kepadanya pada tahun 1993 di Jalan Ampang, Kuala Lumpur. Orang ini mendakwa saya adalah seorang keturunan yang baik namun tidaklah saya fikirkan sangat mengenai perkara ini, maka manfaatkanlah sekadar mampu pesanannya itu. (saya pernah cuba mencari kembali musafir ini tetapi dari apa yang saya diberitahu, beliau telah kembali ke rahmatullah)

Saya memohon izin untuk menulis setiap pesanannya  dan saya ingin kongsikan bersama  :

1) mempunyai atau memberikan nama atau gelaran yang baik kerana nama/gelaran itu adalah doa (katakanlah nama kita maksudnya kurang baik, maka letakkanlah gelaran yang baik sebagai gantinya)

2) melaksanakan dan menjaga hukum agama dengan penuh keazaman dan istiqamah,

3) sentiasa berdamping dengan ulama supaya tidak menyimpang dari ajaran agama,

4) menjaga dan menghormati ulama,

5) menjaga aqidah, syariah serta tinggi budipekerti dan akhlak,

6) berfikiran luas,

7) bersifat adil dalam menjalankan hukuman atau membuat sesuatu keputusan,

8) Apabila menyudahkan setiap kerja yang dilakukan, lihatlah hasilnya dan meningkatkan lagi mutunya di mana perlu, (tidak mudah berpuas hati dengan apa yang dilakukan)

10) sifat simpati kepada orang yang susah,

11) menegur atau memarahi atau menghukum (atas kebenaran) hanya setelah pasti perbuatan yang dilihat adalah salah dan terbukti

12) berusaha/berazam menjauhi kemungkaran dan sentiasa menggunakan akal bagi membungkam nafsu-nafsi yang merosakkan,

13) lidah yang fasih dalam berkata-kata supaya terang dan jelas maksud kata-katanya

14) tegas dalam mengingatkan sesuatu yang baik kepada seseorang,

15) tidak terlibat dalam perkara/majlis yang tidak berfaedah

16) memastikan majlis berfaedah yang dihadirinya atau dibuat olehnya dipastikan ada orang-orang yang mendoakan agar diberkati majlis berkenaan

17) tidak menzalimi manusia lain,

18) mempastikan kesejahteraan, kemakmuran, keamanan dan kemajuan persekitarannya terutamanya ahli keluarga, sanak saudara, rakan-rakan, anak-anak buah (termasuk kakitangan/pekerja kita) dan lain-lain,

19) tidak merampas harta dan hakmilik orang lain,

20) tidak terlalu mengikut suruhan nafsu termasuk makan-minum, tidur dll,

21) menjaga pandangannya,

22) ketawa tidaklah keterlaluan – sekadar lebih banyak senyum,

23) sentiasa bermuhasabah diri,

24) sentiasa berzakat, bersedekah dan menderma (bersifat pemurah) – jika atau sekadar mampu

25) apabila bersedekah atau memberikan hadiah atau menghulurkan bantuan, jagalah maruah si penerima supaya dia tidak aib di hadapan orang lain kerana terpaksa memohon bantuan,

26) bertabiatlah dengan suka menyembunyikan bantuan supaya hanya diketahui oleh Allah SWT,

27) jika berjanji, tunaikanlah, jangan tangguh-tangguhkan kerana orang yang kita berjanji, menanti-nanti akan janji kita, jika kita takut putus janji, sebutlah InsyaAllah di penghujung perkataan, "Saya akan cuba sedaya upaya" . Jika orang yang kita berjanji masih menanti dan janji kita masih tidak dapat penuhi, hubungilah dia.

28) tidak menakutkan kaum keluarga, sanak saudara, rakan-rakan, anak-anak buah dll dengan ugutan dan ancaman,

29) tidak meletakkan hukuman atau balasan ke atas perbuatan yang salah secara berlebih-lebihan,

30) syaitan dan seumpamanya adalah musuh yang nyata pada diri,

31) memastikan dijaga maruah diri, kaum keluarga, sanak saudara, rakan-rakan, anak-anak buah dll,

32) tidak mengeluh atau bersedih dalam tempoh yang panjang jika kehilangan apa-apa yang disayangi sebaliknya redha dan bertaubat,

33) menggalakkan  kaum keluarga, sanak saudara, rakan-rakan, anak-anak buah dll supaya menuntut ilmu dan sekiranya ilmu yang dituntut sudah tiba masanya untuk disebarkan – menyuruh ianya disebarkan supaya orang lain dapat memanfaatkannya,

34) apabila membeli apa-apa harta, jangan tunjuk-tunjukkan terutamanya di kalangan  kaum keluarga, sanak saudara, rakan-rakan, anak-anak buah dll, yang mungkin terasa hina kerana ketiadaan dan kedhaifan.

35) Sebelum membuat keputusan yang penting, merujuklah dahulu kepada pakar atau ahli dalam bab berkenaan tidak kira hal-hal dunia atau akhirat,

36) apabila berurusan, kenali manusia-manusia persekitarannya yang mungkin mempunyai kepentingan diri yang melebihi kepentingan orang lain supaya tidak berlaku apa-apa pengkhianatan, berilah pesan dan kata-kata nasihat.

38) Semasa dhaif - kita berdoa agar dianugerahkan rezeki atau pangkat oleh Allah SWT - semasa mewah atau berpangkat, janganlah lupa diri kita dan sentiasalah mengenang semasa kita susah dahulu, ingatlah hanya manusia yang biasa susah, akan mengenali orang yang susah.

"Orang yang susah ni Nik, dia tidak akan berani menyatakan kepada kita dia lapar, kitalah yang kena memahaminya"

39) Jika memberi hadiah atau berbuat jasa, kawallah diri supaya tidak mengungkit-ungkit pemberian atau jasa yang dilakukan itu,

40) Berhutang hanya ketika perlu, lunaskan hutang dan jangan lari dari hutang, maklumkanlah kepada pemiutang jika kita belum mampu membayarnya,

41) Memaafkan dan redha atas kesilapan dan kesalahan orang lain lebih baik dari tidak memaafkan atau tidak redha kerana sifat memaaf dan redha adalah sifat Nabi.

Apabila saya memerhatikan kembali nota ini, saya teringat persamaan pesanannnya dalam salah sebuah kitab ulama terkenal nusantara, rasanya baguslah kalau kita dapat menjadikannya tonggak hidup kita sekadar yang mampu.

Wassalam dan Wallahualam

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