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MY EMPLOYERS AND CLIENTELLES




A THOUGHT

It’s wonderful to revisit the past, though not every memory is nostalgic some can drain your spirit to live. I find the present while learning valuable lessons from the past (so they’re not repeated), and focus on the future gives me a sense of closure, ownership, even drives me to move forward, and feels truly empowering.

Perhaps it's time to recite this daily mantra - that "enough is enough" - "no more being a victim, I'm retaking control of myself and my life"

BIODATA - NIK ZAFRI



 



NIK ZAFRI BIN ABDUL MAJID,
CONSULTANT/TRAINER
Email: nikzafri@yahoo.com, nikzafri@gmail.com
https://nikzafri.wixstudio.com/nikzafriv2

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Business Management/Administration, IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council/Network Member of Gerson Lehrman Group, Institute of Quality Malaysia, Auditor ISO 9000 IRCAUK, Auditor OHSMS (SIRIM and STS) /EMS ISO 14000 and Construction Quality Assessment System CONQUAS, CIDB (Now BCA) Singapore),

* Possesses almost 30 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors/Technical Experts for leading consulting firms (local and international), certification bodies including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore), QHSEL Consultancy Sdn. Bhd.

He is also currently holding the Position of Principal Consultant/Executive Director (Special Projects) - Systems and Methods, ESG, QHSE at QHSEL Consultancy Sdn. Bhd.* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 18000 (ISO 45000) and EMS ISO 14000 for Civil/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Lembaga Tabung Haji - Flood ERP, WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc., Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia, Timur West Consultant : Business Methodology and System, Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team, MPDT Capital Berhad - ISO 9001: 2015 - Consultancy, Construction, Project Rehabilitation, Desalination (first one in Malaysia to receive certification on trades such as Reverse Osmosis Seawater Desalination and Project Recovery/Rehabilitation), ABAC Centre of Excellence UK (ABMS ISO 37001) Joint Assessment (Technical Expert)

He is also rediscovering long time passions in Artificial Intelligence, ICT and National Security, Urban Intelligence/Smart Cities, Environmental Social and Governance, Solar Energy, Data Centers - BESS, Tiers etc. and how these are being applied.

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :


TO SEE ALL ARTICLES

ON THE"LABEL" SECTION BELOW (RIGHT SIDE COLUMN), YOU CAN CLICK ON ANY TAG - TO READ ALL ARTICLES ACCORDING TO ITS CATEGORY (E.G. LABEL : CONSTRUCTION) OR GO TO THE VERY END OF THIS BLOG AND CLICK "Older Posts"


 

When you notice red flags of extreme stress in a friend or family member, you have two choices. You can turn away and pretend nothing happened, or tell yourself that you have problems of your own to handle. Or, with compassion and moral courage, regardless of your own circumstances, you can acknowledge their struggle, reach out, and try to help, including seeking professional support.

There is nothing cliche about genuine emotional distress, especially when the signs point toward suicidal thoughts. I hope we all have the heart to respond when someone is at risk, because ignoring it may mean reacting too late or worse, acting as if it never mattered once it’s gone.

Friday, January 16, 2026

NON-CONFORMANCE REPORT (NCR) - MAJOR - Tower Crane Collapse during Installation

Project: [Project Name] Location: [Site Location], Activity: Tower Crane Installation, NCR Reference: NCR-HSE-CIV-TC-.... Date Issued: [Date] Issued By: [Consultant / Engineer / HSE Team] Issued To: [Main Contractor / Tower Crane Specialist Contractor]

Note : This report covers the JKKP 6 (NADOPOD) reporting and responses, along with a review of Anti-Corruption Practices. It also includes supporting attachments (not included in this article but all reworded, permitted and declassified) such as the Method Statement (including the Lift Procedure), Detailed Lift Plan outlining crane positioning, lifting routes, and stacking locations, Pre-Lift Checklist to verify all inspections and safety measures are completed, Drawing References, Manufacturer Specifications for equipment and machinery, Job Safety and Environmental Analysis (JSEA), and Risk Assessments.

1. DESCRIPTION OF NON-CONFORMANCE

During the installation of a tower crane on [date], the crane lost stability and collapsed, impacting the adjacent building structure and causing physical damage to reinforced concrete elements at [level / location].

The incident occurred during lifting and positioning works and constitutes a serious non-conformance to project safety, construction, and quality requirements.

2. SAFETY STATUS

No fatality or injury was recorded. At the time of the incident, no personnel, including the tower crane installer, were present within the affected area.

3. IMMEDIATE ACTIONS TAKEN

All related works were stopped immediately and the affected area was secured and cordoned off. The Site Safety and Health Officer (SHO) issued a formal Stop Work Order, which was agreed and endorsed by both the Client and the Consultant. Site emergency response procedures were activated. Structural Engineer conducted an initial damage assessment. Relevant stakeholders were formally notified (Client, Consultant, Safety Officer). Temporary stabilization and safety measures were implemented where necessary

4. EXTENT OF DAMAGE

Damage observed to reinforced concrete members (columns / slabs / beams), Localized cracking and spalling noted at impact points, Detailed structural integrity assessment required to determine repair scope

5. NON COMPLIANCE REFERENCE

The incident represents non-compliance with:

Approved Method Statement for Tower Crane Installation, Project Safety Management Plan, Lifting Operations and Lifting Equipment Regulations, Good engineering and construction practice. It was also noted that although a Method Statement was available, no approved Lifting Plan was attached or referenced, constituting a critical procedural deficiency.

5.1 Standard, Codes of Practice, Guidelines and Legislations

BS 7121 – Code of Practice for Safe Use of Cranes, AISC 360 – Specification for Structural Steel Buildings, US OSHA 1926.753 – Safety Standards for Steel Erection, FMA 1967 - (Factories and Machinery Act): (cranes, hoists). OSHA 2022 - HIRARC for all lifting operations, Factories and Machinery Regulations: "Certificate of Fitness" (CF/PMA) required for cranes, DOSH Guidelines: Registration of Tower Crane/Passenger Hoist/Material Hoist/Gondola, ISO 9927 – Cranes Inspections, BS EN 1090-2 – Execution of Steel Structures.

6. INVESTIGATION FINDINGS AND ROOT CAUSE ANALYSIS

The investigation identified the following contributing factors:

6.1 Technical Causes

  • Inadequate baseplate support for the tower crane,

  • Soft and insufficiently compacted ground conditions beneath the crane base,

  • Ground bearing capacity not verified against crane load requirements

6.2 Procedural and Documentation Causes

Method Statement did not include a detailed Lifting Plan, including:

Load calculations, ground bearing pressure checks, Lifting sequence and crane radius, Exclusion zones and contingency measures, Absence of formal pre-lift approval and verification

6.3 Supervision and Management Causes

Insufficient engineering supervision during installation, Inadequate coordination between crane supplier, installer, and main contractor

Root Cause Summary:

The incident resulted from combined technical inadequacies, procedural gaps, and management control failures, particularly in ground support verification and lifting planning.

6.4 Engineering Verification : Crane Baseplate & Ground Bearing (Post-Incident Review (Additional Clause Inserted by RE)

As part of the investigation, a review of the engineering requirements for the tower crane base support was conducted. It was established that engineering calculations and verifications were either incomplete or not formally submitted and approved prior to installation.

a) Baseplate Support Calculation

It was found that

  • The tower crane baseplate bearing pressure was not adequately calculated against the allowable ground bearing capacity,

  • Load distribution from the crane mast, counterweights, and imposed loads during installation was not clearly demonstrated,

  • No documented verification was available to confirm that the baseplate size and thickness were sufficient to safely distribute loads to the supporting ground

b) Ground Bearing Capacity Verification

The investigation confirmed that:

  • Ground bearing capacity was not verified through geotechnical data or site-specific assessment prior to crane installation,

  • Soil conditions at the crane location were later identified as soft and insufficiently compacted, resulting in uneven settlement,

  • No formal comparison was made between: Calculated crane loads (kN), Resulting bearing pressures (kN/m²),

  • Allowable soil bearing capacity

c) Crane Load and Radius Consideration

It was further noted that:

  • Crane loading conditions during installation were not adequately assessed for maximum crane radius,

  • Load cases considering: Eccentric loading, Installation sequence, Dynamic effects during lifting were not clearly defined or documented

  • Absence of a detailed Lifting Plan meant that critical parameters such as crane radius, lifting weight, and load combinations were not formally reviewed or approved

Engineering Conclusion:

The collapse was partially attributed to the absence of verified engineering calculations demonstrating that the baseplate support and ground conditions were capable of safely resisting the crane loads and moments at the required operating radius.

7. ADDITIONAL CORRECTIVE ACTIONS - ENGINEERING CONTROLS

The following engineering measures are required prior to any reinstallation:

Submission of engineer-certified calculations covering:

  • Crane self-weight, counterweight, and imposed loads

  • Maximum operational and installation crane radius,

  • Resulting bearing pressures at baseplate level

Verification of ground bearing capacity based on:

  • Geotechnical report or site-specific soil testing,

  • Redesign of baseplate / foundation (if required) to achieve acceptable safety factors,

  • Inclusion of all calculations and verifications within the approved Lifting Plan and Method Statement

8. CORRECTIVE ACTIONS IMPLEMENTED

Immediate suspension of tower crane installation works, Detailed structural assessment and repair design for damaged elements, Rectification works carried out under Engineer’s approval,

Crane reinstallation permitted only after:

Ground improvement works completed, Baseplate redesigned and verified, Ground bearing capacity certified, Submission and approval of a comprehensive Lifting Plan prior to any lifting activity

9. PREVENTIVE ACTIONS

  • Engineering Controls - Mandatory geotechnical verification for crane foundations, Engineer-certified baseplate and crane foundation design,

  • Process and Documentation Controls : Method Statements for lifting works to include approved Lifting Plans, Introduction of inspection "hold points" before crane installation,

  • Supervision and Competency - Appointment of competent lifting supervisors, clear definition of responsibilities among all parties,

  • Risk Management - Risk Assessment updated to include crane installation and collapse scenarios, Site-wide briefing and lessons learned sharing

10. RISK ASSESSMENT REVIEW

The project Risk Register has been reviewed and updated to reassess the likelihood and severity of crane-related risks and to strengthen mitigation measures.

11. CONCLUSION

Although no fatality or injury occurred, the tower crane collapse represents a serious non-conformance with potential high-risk consequences. Corrective and preventive actions have been implemented to enhance safety, engineering control, and governance.

Subject to verification and acceptance of corrective measures, this NCR may be considered for closure.

NCR Status: Open/Closed (delete as applicable) Prepared By: [Name / Designation] Reviewed By: [Name / Designation] Date: [Date]

.........................................................................[End of Report]........................................................................

Additional Comments : Reporting to JKKP - As per Occupational Safety and Health (OSH) regulations (JKKP 6, (NADOPOD) the incident was reported to the Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP) by the Client's rep and the SHO immediately following the tower crane collapse. The reporting procedure included:

  • Notification of the incident to JKKP within the stipulated timeframe for serious workplace accidents, even though no personnel were injured. Submission of an initial incident report, including: Location and description of the incident, Details of affected equipment and structure, Immediate actions taken to secure the site, Coordination with JKKP for any further investigation or inspection required on-site.

  • This ensures compliance with Section 24 OSHA, demonstrating that the incident was formally reported and managed according to statutory requirements.

JKKP Response : The officers visit will be prioritized based on the severity and risk of the incident as the incident did not cause fatality of serious injury which requires immediate site visits. JKKP requested photos, incident reports and engineering documents. They will decide the date of site visit and reviewal of documentation.

Note to Client, Consultant and Contractor : Once JKKP Legal Investigation arrived, we shall not be interfering in their work. We are allowed to escort them and will answer any question that they asked. Evidence should be preserved intact (e.g. damaged baseplate, crane parts, marks on the ground)

Governance Review : Following the JKKP visit, Following the JKKP visit, the Client requested The Consultant together with the Client's Anti-Corruption Internal Committee to conduct ABMS Assessment on both the Contractor and the Tower Crane (TC) Supplier. This review was performed in accordance with the Client’s Anti-Corruption Policy, focusing on:

  • Criteria for the selection of subcontractors and suppliers, Last performance evaluations, Conflict of interest and partiality considerations

The final review confirmed that both the Contractor and the TC Supplier possessed the necessary procedures, qualifications, competency certifications, and valid licenses. It was established that the Contractor appointed the TC Supplier based on the Client’s recommendations due to limited selection requirements at the time. No conflicts of interest or indications of partiality or elements of corruption were identified. All staff and personnel of the Contractor and the TC Supplier were found to have signed the No Corruption Oath as part of the Client's ABMS contractual terms and conditions.

However, the incident occurred due to lack of adequate supervision. The collapse happened during the rainy season, and a superficial assessment was conducted, with both parties taking for granted that their previous installations had proceeded without issues.

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