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MY EMPLOYERS AND CLIENTELLES




A THOUGHT

It’s wonderful to revisit the past, though not every memory is nostalgic some can drain your spirit to live. I find the present while learning valuable lessons from the past (so they’re not repeated), and focus on the future gives me a sense of closure, ownership, even drives me to move forward, and feels truly empowering.

Perhaps it's time to recite this daily mantra - that "enough is enough" - "no more being a victim, I'm retaking control of myself and my life"

BIODATA - NIK ZAFRI



 



NIK ZAFRI BIN ABDUL MAJID,
CONSULTANT/TRAINER
Email: nikzafri@yahoo.com, nikzafri@gmail.com
https://nikzafri.wixstudio.com/nikzafriv2

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Business Management/Administration, IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council/Network Member of Gerson Lehrman Group, Institute of Quality Malaysia, Auditor ISO 9000 IRCAUK, Auditor OHSMS (SIRIM and STS) /EMS ISO 14000 and Construction Quality Assessment System CONQUAS, CIDB (Now BCA) Singapore),

* Possesses almost 30 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors/Technical Experts for leading consulting firms (local and international), certification bodies including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore), QHSEL Consultancy Sdn. Bhd.

He is also currently holding the Position of Principal Consultant/Executive Director (Special Projects) - Systems and Methods, ESG, QHSE at QHSEL Consultancy Sdn. Bhd.* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 18000 (ISO 45000) and EMS ISO 14000 for Civil/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Lembaga Tabung Haji - Flood ERP, WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc., Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia, Timur West Consultant : Business Methodology and System, Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team, MPDT Capital Berhad - ISO 9001: 2015 - Consultancy, Construction, Project Rehabilitation, Desalination (first one in Malaysia to receive certification on trades such as Reverse Osmosis Seawater Desalination and Project Recovery/Rehabilitation), ABAC Centre of Excellence UK (ABMS ISO 37001) Joint Assessment (Technical Expert)

He is also rediscovering long time passions in Artificial Intelligence, ICT and National Security, Urban Intelligence/Smart Cities, Environmental Social and Governance, Solar Energy, Data Centers - BESS, Tiers etc. and how these are being applied.

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :


TO SEE ALL ARTICLES

ON THE"LABEL" SECTION BELOW (RIGHT SIDE COLUMN), YOU CAN CLICK ON ANY TAG - TO READ ALL ARTICLES ACCORDING TO ITS CATEGORY (E.G. LABEL : CONSTRUCTION) OR GO TO THE VERY END OF THIS BLOG AND CLICK "Older Posts"


 

Sunday, July 20, 2025

Beyond the Hype: Why VR, AR, and MR Still Struggle in Architecture and Construction : Nik Zafri



I wrote the following article back in May 2023, during the peak surge in interest surrounding VR, MR, and AR technologies particularly within the realm of modern architecture:

AI and the Future of Architectural AR/VR/MR

Toward the end of 2023, I had a Zoom discussion with a CEO from a neighboring country, who echoed my concerns: the hardware, software, and headsets required for these technologies remain prohibitively expensive. Moreover, most banking and financial institutions were unwilling to finance such initiatives except in the gaming sector, where VR headsets continue to gain traction. Unfortunately, VR adoption in the Malaysian architectural scene remains limited.

Closing out 2024, I delivered a short lecture right in the heart of Bukit Bintang (at Berjaya Times Square), where I addressed eye impairment in the construction industry. During the talk, I highlighted the long-term visual effects of prolonged use of VR headsets and simulation technologies an issue that has largely gone unnoticed in mainstream discussions.

I've been waiting for years to see meaningful discussions or research on the disadvantages of using VR/AR/MR headsets especially in architecture and construction but so far, not a single speaker, manufacturer, or supplier has seriously addressed this issue.

With ARCHIDEX 2025 just around the corner, I genuinely hope this topic will finally be brought into the spotlight. As someone who has studied and spoken about the long-term impacts including visual fatigue, ergonomic risks, and accessibility limitations especially in the gaming industry. I believe it’s time we stop romanticizing immersive tech and start having a more balanced, research-driven dialogue.

I’ll be attending sessions at both KL Convention Centre and MITEC, and I plan to raise some pointed questions to the exhibitors and speakers. Let’s see if anyone is ready to talk about what’s being overlooked.

Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR) have been transformative in architecture, but they are not without challenges. Here's my take on problems and limitations associated with their use in the architecture, engineering, and construction (AEC) industry. 


1. HIGH LEARNING CURVE

  • Problem - Many architects and stakeholders are not trained in immersive tech.
  • Effect -  Requires time and resources to upskill teams, especially for older professionals.

Example -  A seasoned architect might struggle with VR navigation or interpreting AR overlays.


2. COST OF EQUIPMENT AND DEVELOPMENT

  • Problem - High initial costs for headsets, software licenses, and custom content,
  • Effect -  Small firms may be unable to afford investment in quality VR/AR/MR systems.

Example - Microsoft HoloLens or high-end VR setups like HTC Vive Pro can be prohibitively expensive.


3. HARDWARE LIMITATIONS

  • Problem - Many devices still suffer from limited field of view, motion sickness, and poor resolution.
  • Effect - Impairs user experience, especially in long design sessions or presentations.

Example -  Long VR walkthroughs may cause nausea or eye fatigue, especially for clients.


4. COMPATIBILITY

  • Problem - Inconsistent compatibility between AR/VR/MR platforms and BIM/CAD tools.
  • Effect - Workflow disruption and data conversion issues.

Example -  A Revit model might not easily export into Unity or Unreal Engine for immersive viewing.


5. NETWORK STABILITY

  • Problem - Cloud-based AR/VR platforms require high bandwidth and low latency.
  • Effect -  Difficulties arise on-site or in remote areas with weak internet.

Example: An MR overlay of MEP systems on-site may lag or misalign due to poor signal.


6. FRAGMENTED ECOSYSTEM

  • Problem - Many vendors, platforms, and standards lead to confusion and lack of industry standardization.
  • Effect - Complicated selection process and poor long-term ROI.

Example: Choosing between Autodesk XR, Enscape VR, Twinmotion, or Unity-based tools can overwhelm teams.


7. LIMITED STAKEHOLDER ENGAGEMENT

  • Problem - Not all clients or decision-makers are comfortable or impressed by immersive tech.
  • Effect - Underutilized tools in client presentations or public engagement.

Example: A senior developer may prefer 2D plans and physical models over VR.


8. GREY AREAS - LEGAL AND REGULATORY

  • Problem - up till now - there is a dire lack of legal frameworks around VR/AR-based design approvals.
  • Effect: Approvals still rely on 2D plans and formal documentation.

Example: City councils may not accept MR walkthroughs as official submissions for planning approval.


9. ACCURACY

Problem - Real-world overlays often misalign due to calibration or sensor errors.

Effect - Risk of construction errors if used for site validation or inspection.

Example: An MR overlay of HVAC routing may not align perfectly with physical ducts, misleading contractors.


10. OVERRELIANCE ON VISUALIZATION

Problem -  Pretty visuals can overshadow practical concerns like structural integrity, sustainability, or cost.

Effect -  Decision-makers may approve unfeasible or inefficient designs.

Example:  A beautifully rendered VR house may ignore sun orientation or passive cooling strategies.


MITIGATION STRATEGIES

Invest in training and incremental adoption.

  • Use hybrid approaches, such as using VR for immersive design visualization and 2D drawings for regulatory approvals.
  • Choose cross-compatible platforms (e.g., Unity Reflect, Autodesk Construction Cloud) to ensure smoother integration with existing BIM workflows.
  • Run pilot projects to evaluate actual ROI before full-scale implementation.
  • Encourage banking and financial institutions to create dedicated initiatives and funding mechanisms to support immersive technology adoption, especially for architecture, engineering, and construction sectors.

nikzafri : It’s truly rewarding to be recognized for all the hard work and effort you’ve invested. Another milestone achieved in 2025 with many more to come!

 


Data Centers in Malaysia: Purpose, Potential, and Challenges - Overview by Nik Zafri


1) INTRODUCTION

In today's digitally driven world, data centers form the backbone of national infrastructure. Malaysia has been steadily positioning itself as a strategic hub for data center development, thanks to its stable climate, strategic geographic location in Southeast Asia, robust connectivity, and pro-investment government policies. But beyond the appeal lies the complex reality of running and maintaining high-performance data centers.

2) PURPOSE

Data centers are specialized facilities designed to store, process, and disseminate digital data. They host the infrastructure that supports cloud computing, enterprise operations, government digital transformation initiatives, content delivery, banking and finance transactions, e-commerce platforms, and a vast range of online services.

Organizations depend on data centers for:

  • Data storage and backup
  • Secure hosting environments
  • Disaster recovery and business continuity
  • Real-time data processing
  • Edge computing and IoT integration

In short, data centers are the nervous system of modern economies, quietly powering everything from emails to AI workloads.


2.1 WHY IT MATTERS

Data centers store, process, and manage the data that powers:


Malaysia’s appeal as a data center location includes:

  • Proximity to global undersea cable landing points,
  • Growing demand from the ASEAN digital economy, 
  • Competitive energy prices and workforce,
  • Political neutrality, compared to other regional hubs


2.2 INDUSTRY GROWTH

According to MDEC, Malaysia has attracted over RM10 billion in data center investments over the past five years. Demand is expected to double by 2030, driven by cloud adoption, 5G, and AI.

Globally, Malaysia ranks in the top 5 emerging APAC data center markets, with multiple projects in progress or recently completed.

3) ADVANTAGES

3.1 Strategic Location - Malaysia’s proximity to major Asian markets makes it an ideal node in regional data flow.

3.2 Competitive Energy Costs - Energy prices remain relatively competitive compared to neighboring countries, critical for an industry that is extremely power-intensive.

3.3 Regulatory Support - The Malaysian government has introduced incentives for digital infrastructure investments under its various economic blueprints and digital economy initiatives.

3.4 Abundant Talent Pool - Local universities and polytechnics are producing graduates in ICT, engineering, and technical fields that support operations and maintenance needs.

3.5 Political Stability and Neutrality - For global companies concerned with data sovereignty and neutrality, Malaysia remains a stable and neutral ground.

4) CHALLENGES

Despite the growth and demand, data centers face multiple operational and maintenance issues, such as:

4.1 Power Reliability and Redundancy - Even short interruptions in power can lead to data loss or downtime. Although backup systems (like UPS and generators) are standard, poor maintenance or system misconfigurations can lead to failure during critical moments.

Some sites face unexpected generator failures due to irregular servicing or fuel contamination. In one real-world scenario, a testing exercise revealed backup power would not kick in within 10 seconds, a violation of Tier III design expectations.

Requiring - Strict load testing regimes, fuel conditioning, and biannual third-party audits of generator and UPS systems.

4.2 Cooling System Efficiency - Malaysia’s tropical climate demands efficient and scalable cooling systems. Overreliance on traditional air conditioning systems leads to higher energy consumption and operational costs.

At least one facility experienced 15% higher PUE (Power Usage Effectiveness) than design specs due to unsealed raised floors and inefficient hot aisle containment. This raised operational costs significantly.


4.3 Security Threats - Both cybersecurity and physical security are ongoing concerns. Breaches whether digital or physical can result in substantial financial and reputational damage. Many operators still rely on legacy security systems. One attempted intrusion during a patching window exploited outdated firewall settings. While no data was lost, it triggered urgent compliance reviews.

4.4 Resource Management - This includes everything from water for cooling to land use and waste disposal (especially for e-waste and batteries). Improper handling poses environmental and compliance risks.

4.5 Latency and Connectivity Bottlenecks - As demand grows, ensuring low-latency and high-bandwidth connectivity becomes increasingly challenging, especially when scaling out to meet regional or edge-computing needs.

4.6 Maintenance Downtime - Scheduled maintenance can still pose risks if not properly coordinated with clients and redundancies. Poorly planned upgrades may cause unexpected interruptions.

5) MITIGATION

To keep operations efficient and sustainable, data center developers and operators adopt several best practices:

5.1 Tiered Redundancy Designs - Using globally recognized standards such as Tier ratings, data centers can plan for different levels of fault tolerance and downtime acceptability.

A Tier III-level facility experienced significant downtime risk during an annual preventive maintenance when a generator load bank failed. This led to reengineering of their maintenance coordination process using a three-layer escalation protocol, including simulation testing of N+1 configurations.

The lesson: "Redundancy on paper is not resilience in practice without rigorous testing and alignment with live operational behaviors."

5.2 Efficient Cooling Solutions - Implementing advanced technologies like liquid cooling, hot/cold aisle containment, and AI-based temperature optimization systems can greatly reduce power usage. (e.g.) Adoption of liquid cooling, AI-controlled HVAC, CFD simulation for airflow design.

5.3 Regular Audits and Testing - Continuous commissioning, predictive maintenance, and disaster simulation exercises ensure system readiness and resilience.

5.4 Adoption of Green Technologies - Use of renewable energy sources, energy-efficient servers, and LEED-certified building materials can reduce carbon footprint and improve ESG compliance. This is also related to Climate Change which is addressed in ABMS ISO 37001 where the companies need to start developing the system and applied for certification.

5.5 Cybersecurity Frameworks - Implementing zero-trust architectures, regular penetration testing, and compliance with relevant standards to enhance security readiness. (e.g. Shift toward Zero Trust Architecture, network segmentation, and regular penetration testing per ISO/IEC 27001 and NIST SP 800-53)

5.6 Environmental, Social, and Governance (ESG) compliance is becoming non-negotiable. Stakeholders, especially global hyperscalers are demanding green certifications and energy usage transparency.

Key metrics to monitor:

  • Power Usage Effectiveness (PUE): Optimal < 1.5
  • Water Usage Effectiveness (WUE): Minimal where air-cooled solutions are viable
  • Renewable Energy %: Still below 15% for most Malaysian DCs (2024)

5.7 Up-skilling Workforce - There’s an ongoing shortage of Uptime-certified engineers and facility managers. Most sites operate with lean teams, increasing the risk of fatigue-related human error. Continuous training and certification for data center staff is vital to keep up with evolving technologies and protocols. 

6.0 WHAT FUTURE-READY DATA CENTERS TO LOOK LIKE

  • Design for Modularity and Scalability
  • Avoid over-provisioning. Build in phases, leveraging prefabricated solutions.
  • Implement AI-Driven Monitoring
  • Use predictive maintenance, anomaly detection, and real-time environmental monitoring.
  • Green Certification Pathway
Plan for LEED, GreenRE, or ISO 50001 and ABMS ISO 37001 (2025) compliance from the design phase.

6.1 Community Engagement and Transparency

As energy-intensive operations, data centers must engage openly with local communities, sharing ESG reports and impact disclosures.

6. CONCLUSION

Malaysia’s data center industry is poised for continued growth, fueled by digital transformation, e-commerce expansion, and regional demand. However, as reliance on data increases, so does the complexity of maintaining these mission-critical facilities. With proper design, proactive risk management, and sustainable practices, Malaysia can continue to offer reliable and efficient data center services contributing significantly to both its economy and digital aspirations.






Friday, July 11, 2025

9 QUALITIES TO BECOME A GOOD LEADER - NIK ZAFRI

These are insights I’ve gathered over the last 30 years through experience and observation. When I first wrote this in 1999, there were 14 points but I’ve since summarize them into 9 core qualities, refined to suit 2025 and beyond. I’ve made them clear, memorable, and practical for everyday leadership.

It's my version of "Leadership" module

Of course, it shouldn’t take you another 30 years to apply them. Who knows, your leadership journey might just begin today.

1) KNOWLEDGABLE 

A good leader must possess strong domain knowledge and be well-informed about the industry, current trends, and the specifics of the organization. This includes:

  • Technical expertise and decision-making frameworks,
  • Understanding the roles and responsibilities of the team,
  • Being aware of external factors like market forces, regulations, and competitors.
  • Staying updated through continuous learning, training, and reading.

Why it mattersA knowledgeable leader earns respect, gives informed direction, and avoids costly mistakes.

2) DO THE RIGHT THING

Integrity and ethics are non-negotiable traits of leadership. 
  • Stand for principles even when it’s hard or unpopular,
  • Uphold fairness, transparency, and accountability,
  • Be a role model in behavior, honesty, and consistency, lead by example
Why it mattersPeople follow leaders they trust. 
Doing the right thing builds long-term loyalty and credibility.

3) HEAD TO THE RIGHT DIRECTION

Leadership is about setting and aligning everyone with a clear vision.

  • Set logical, measurable and achievable goals based on strategic foresight,
  • Align the team’s work with the organization’s mission and values.
  • Periodically reassess the path to ensure relevance.
Why it matters: A leader without direction leads a team to confusion. Purposeful direction gives clarity and unity.

4) WORK HARDER

Effort and commitment are infectious.
  • Show dedication and passion through your work ethic.
  • Don’t shy away from getting your hands dirty when needed.
  • Be willing to put in the extra time to support your team or resolve crisis.

Why it mattersHardworking leaders inspire their teams to rise above mediocrity and follow by example.

5) THINK OF NEW WAYS

If you're a seasoned professional, you may need to work with the younger generation. Innovation keeps the organization relevant and competitive.

  • Be open to change and embrace creative thinking,
  • Encourage brainstorming and experimentation without fear of failure (should you fail, do it again),
  • Look for improvements in processes, products, and people development.
Why it mattersStagnation is the enemy of progress. Leaders must innovate to adapt and thrive.

6) MAKE THE BEST DECISION

Not a popular decision, but the best decision
  • Decision-making is at the heart of leadership,
  • Base your choices on facts, resources, data, experience, and intuition, 
  • Involve stakeholders when appropriate, but take responsibility and to be accountable,
  • Balance risks and rewards with long-term implications in mind.

Why it mattersThe ability to make timely, sound decisions determines whether a team succeeds or struggles.

7) BUSINESS SUSTAINABILITY

Leadership must consider long-term viability, not just short-term gains.
  • Balance economic success with environmental and social responsibility (ESG), 
  • Invest in people, processes, and technologies that support sustainable growth.
  • Make ethical decisions that preserve reputation and resources.
Why it mattersSustainability ensures your organization endures and thrives in an ever-changing world.

8) BE A GOOD LISTENER

Effective communication starts with listening.

Practice active listening, seek to understand, not just to respond,
Show genuine empathy and openness to different views and feedback,
Use listening as a tool to detect problems early and build trust.

Why it mattersPeople feel valued and motivated when they are heard. It improves morale, loyalty, and problem-solving. (AND always reward good ideas)

9) CONTINUAL IMPROVEMENT

Strive for excellence, not perfection.

Promote a culture where learning and improvement are continuous,
Encourage reflection, feedback, and growth - personally and organizationally,
Invest in upskilling, process optimization, and quality enhancement.

Why it mattersIn a rapidly evolving world, continuous improvement is necessary to stay competitive and agile.

CONCLUSION 

"The impact of doing something is FAR more greater than doing nothing at all" - Nik Zafri

"True leadership is not about authority, it's about responsibility, humility, and vision" - Nik Zafri

t.


Monday, July 07, 2025

Exposing Modern Investment Frauds - Forex, Stock Market, and Cryptocurrency Traps - Overview by Nik Zafri


In the ever evolving world of digital finance, fraud and scams have also evolved becoming more sophisticated, harder to detect, and dangerously convincing. Investors, especially those new to online trading, are now increasingly vulnerable to elaborate schemes involving fake Forex platforms, stock market trading sites, and cryptocurrency exchanges.

1) The Illusion of Legitimacy

Fraudsters deploy advanced digital tactics to appear legitimate.

1. Fake Live Charts

Many fraudulent platforms use convincing, real-time charts to simulate active trading. These charts are entirely controlled by a back-end operator and bear no connection to actual market data. Investors are lured by apparent gains, only to be denied withdrawals later under false pretenses (e.g., needing to “upgrade accounts” or pay “taxes”).

2. Bogus Licensing and Fake Review Portals

Fraudsters create fake websites mimicking regulatory bodies or ranking agencies. These sites display fabricated ratings and licensing credentials, often appearing high on Google search results thanks to paid ads and SEO manipulation. Victims may believe they're investing through a "licensed broker" or "top-rated crypto exchange."

3. Interactive and Engaging Fake Platforms

Well-designed websites offer demo accounts, AI chatbots, and "account managers" to build trust. Some even use deepfake video calls or pre-recorded webinars to showcase fake testimonials and investor success stories.

4. Pretending to Fight Scams

In a bold twist, some fraudulent websites go to great lengths to appear trustworthy by displaying "anti-scam" warnings on their own platforms. They may even include links to real regulatory authorities like the SEC, FCA, or local police departments. This reverse psychology tactic is designed to lower your guard and convince you they are above suspicion.


2) Reducing the Risk - What You Can Do

1) Verify Licensing with Official Sources

In Malaysia, verify a broker or platform’s registration with:

Securities Commission Malaysia (SC) or Bank Negara Malaysia (BNM)

Both regulators provide Investor Alert Lists that identify unlicensed or suspicious entities.

1.1) International Verification


For international checks, refer to:

  • Financial Conduct Authority (UK)
  • U.S. SEC’s Investment Adviser Public Disclosure
  • IOSCO (International Organization of Securities Commissions)

Avoid Platforms That:

  • Pressure you into “urgent” investments
  • Ask for payment via crypto or gift cards
  • Block withdrawals without explanation
  • Have no physical address or hide behind offshore jurisdictions

Report Immediately

Victims or whistleblowers can file reports with:

  • CCID (Commercial Crime Investigation Department) – PDRM
  • CyberSecurity Malaysia
  • SC Malaysia Investor Affairs – hotline or online form
  • The National Scam Response Centre (NSRC)

Conclusion

Financial scams today are not run by amateurs, they are often coordinated operations involving web developers, social engineers, and online marketers. The key defense is awareness, skepticism, and verification through official channels. Never let the appearance of legitimacy override proper due diligence.


#InvestmentScamAlert #CryptoFraudAwareness #ForexScamPrevention #VerifyBeforeYouInvest #StopOnlineScams

MALAYSIANS INVOLVEMENT IN COUNTERFEIT CARD OPERATIONS IN THE UK

Based on the online news, "Foot Soldiers" and one of the leaders of the organized crime from Eastern Europe for skimming and hidden cameras at ATMs have been caught by the Fraud Squad from both UK City and Metropolitan Police.

One of their greatest bust is a huge delivery of more than 2000 counterfeit cards (Citibank, Standard Chartered, DBS etc complete with Visa/Mastercard, Hologram features and magnetic strip (to store compromised data) for swipe with signature, all without chip/pin facilities (using only swipe) from Malaysia to another young Malaysian man renting a room in North London.

During the raid, search in the room found lists of account numbers, foil to emboss the credit cards and details of regular shipments from Malaysia. If the cards haven't been intercepted, stolen British account details would have been encrypted onto the magnetic strips.

What’s particularly disturbing to me is the involvement of Malaysians in such sophisticated and intricate criminal operations. It’s a stark reminder that the issue isn’t just international, it has local roots too.

I sincerely hope the Malaysian government will urgently re-examine the operations of licensed security printing companies, investigate the possible involvement of bank insiders, and crack down on underground black-market printers, in order to strengthen oversight and prevent further abuse of our financial systems.

#FinancialCrime #CardFraud

According to The Register, a total of 105 individuals suspected of credit card fraud were arrested across Asia and Europe following a complex, months-long investigation spanning two continents.

The operation focused on a syndicate allegedly led from Malaysia, with networks extending into 14 European countries including the UK and Germany that specialized in using counterfeit credit cards to purchase high-value goods.

As part of the coordinated takedown, nine suspects were arrested in Malaysia and 76 in various parts of Europe. The crackdown included multiple raids on targeted locations, including two sites believed to be used for producing “high-quality” counterfeit credit cards.

During the searches, authorities seized approximately 3,000 counterfeit payment cards, along with fake passports, surveillance equipment, jewellery, and large sums of cash.

Sunday, July 06, 2025

Cases where money disappear from customer's account - it's not a scam but fraud - By Nik Zafri

Free AI Generated from Google Search 



Disclaimer: This short article is not intended to discredit or generalize all banking institutions. Its purpose is solely to raise awareness and help customers understand the possible risks, as well as the appropriate steps to take should such incidents occur. Responsible banking practices and customer vigilance are both essential in maintaining trust and security.

A bank is expected to serve as a secure and trustworthy place to safeguard one’s money. However, there have been troubling incidents where funds have mysteriously gone missing, not due to scams, but without any clear trace accessible to the customer. In several cases, it was discovered that the theft was committed by the bank’s own staff, representing a serious breach of trust and governance. Such incidents typically involve insider threats, manipulation of internal systems, or exploitation of security vulnerabilities. In response, the bank has taken steps to strengthen its internal controls, enhance staff screening processes, and upgrade its cybersecurity measures.

Not limited to the following, these are some possible fraud cases and how the theft is disguised.





PREVENTIVE MEASURES (many have been adopted by the Banks)

1. Strong Segregation of Duties

  • Prevent the same employee from initiating and approving transactions,
  • Implement dual or triple controls for sensitive operations.

2. Mandatory Audit Trails

  • Ensure tamper-proof, automated, and real-time logging of all activities.
  • Logs must be independently monitored.

3. Behavioral Monitoring and AI Alerts

Use AI tools to flag unusual employee behavior (e.g., accessing dormant accounts, frequent manual overrides).

4. Strict Role-Based Access Control (RBAC)

  • Limit access to transaction systems based on job role,
  • Regularly review access privileges.

5. Regular Reconciliation and Surprise Audits 

  • Reconcile customer transactions with system logs daily,
  • Conduct surprise audits on branches and back offices.

6. Customer Notification Systems

  • Immediate SMS/email alerts for any withdrawal, transfer, or account update.
  • Let customers flag unauthorized transactions promptly.

7. Whistleblower Mechanism

  • Encourage staff to report suspicious activities anonymously,
  • Ensure whistleblower protection.

8. Periodic Penetration Testing and System Audit

  • Test the integrity of core banking systems regularly,
  • Identify and patch security vulnerabilities.

Real-World Cases

  • Employees created millions of unauthorized accounts to meet sales targets.
  • Fraud of over $1.8 billion through unauthorized SWIFT transfers.
  • Hackers transferred $12 million after gaining access to SWIFT credentials (with suspected insider collusion).

ACTION

If you're a customer suspecting theft, take the following actions:
  • Report to the bank immediately in writing - detail the events as much as possible and attach any relevant documents
  • File a police report and Bank Negara (if in Malaysia) - ditto - 
Keep all documentation and get written acknowledgement from the bank.

APPLICABLE LAWS/REGULATIONS

  • Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA) - Applies when the money was diverted and later laundered through businesses, banking channels, or cross-border transactions. (e.g. Section 4),
  • Malaysian Anti-Corruption Commission Act 2009 (MACC Act) - applies when there is report, suspicion and prove of abuse of power, bribery, or collusion by government or bank officers in the diversion of the money. (e.g. Section 23),
  • Financial Services Act 2013 (FSA) - applies when the offense involves commercial banks or financial institutions regulated by Bank Negara Malaysia (BNM).
  • Penal Code (Act 574)
  • Communications and Multimedia Act 1998 (CMA) - applies when digital systems or networks were used to commit or conceal the crime.
SPECIAL NOTE : UNIQUE CASES YOU MANY NOT KNOW - DESTROYED MONEY THAT IS NOT DESTROYED

it is possible, though extremely rare and difficult to execute, for currency that is meant to be destroyed (burnt, shredded, or withdrawn from circulation) to be illegally diverted and laundered instead. This would typically involve high-level corruption, insider collusion, and breakdowns in oversight within central banks or cash-handling agencies.

1. Currency Destruction Process Manipulation

  • Central banks periodically remove old, damaged, or outdated notes from circulation,
  • These notes are supposed to be counted, verified, logged, and destroyed (burned or shredded),
  • Insiders could falsely record that the currency was destroyed, while actually diverting the physical notes.
2. Collusion Among Officials

This kind of fraud requires multiple layers of insider cooperation.

3. Laundering the “Destroyed” Money

The stolen, undeclared cash could then be laundered

PREVENTION

  • Central Bank Controls,
  • Serial number tracking of notes meant to be destroyed,
  • CCTV surveillance and biometric access to high-security cash destruction zones.
  • Random third-party inspections during destruction,
  • Use of automated machines that count and shred notes without human contact,
  • Auditing and Transparency,
  • Real-time logging and cross-verification by independent departments,
  • Forensic tracking of serial-number batches after destruction,
  • Audit trails retained for a mandatory period, often years.

Real-World Examples (or Similar Cases)

  • Some bank officers were caught trying to launder old currency meant to be surrendered and destroyed,
  • Allegations arose of old bills being recirculated or exchanged on the black market.
  • cases were reported of cash meant for destruction re-entering circulation via insider collusion.

Read More : 



#BankFraudAwareness, #CustomerProtection, #FinancialIntegrity, #InsiderThreat, #TrustInBanking



Monday, June 30, 2025

Putra Heights Blaze - From Tragedy to Transformation - Suggested Preventive Measures by Nik Zafri


Photo Credit : Adam Amir Hamzah/The Sun - News : Bernama

The Putra Heights pipeline explosion on April 1, 2025, left deep emotional and physical scars in its wake. Though miraculously no lives were lost, 150 people suffered injuries, many severely, and 538 residents were displaced, with homes, vehicles, and a sense of safety devastated in seconds. We extend our deepest sympathies to the victims and affected families, whose courage and resilience have been nothing short of inspiring.

While no single party is at fault, the incident has brought to light systemic gaps in how we plan, monitor, and protect critical infrastructure especially in light of climate shifts and urban development. It is now our collective responsibility to ensure that such an incident does not happen again.


Official Findings (What we know)


1) Cause of Explosion

A multi-agency technical report led by the Department of Occupational Safety and Health and supported by the Department of Minerals and Geoscience confirmed that soil subsidence directly beneath the pipeline caused the engine to shift over time (about 15.9 cm displacement), resulting from weak, waterlogged ground accumulated since installation in 2000. This led to stress fractures and ultimately a rupture, igniting the explosion and fire 


2) No Sabotage or Negligence

Selangor police affirm that investigations found no evidence of sabotage or deliberate negligence 


3) Timeline and Investigation

The executive summary and police review were finalized by June 26, and publicly released today June 30 after Cabinet review


4) Impact and Aftermath

  • Initial Explosion (April 1, 2025)
  • Occurred at 08:08 am (MST); flames reached up to 30 m and temperatures exceeded 1,000 °C

5) Casualties and Damage

  • No fatalities reported
  • 150 injured (some with severe burns or smoke inhalation) 
  • 538 people displaced; approx. 81 homes destroyed, 81 partially damaged, 57 affected, with others inspected for safety. Around 399 vehicles were damaged

6) Emergency Response

Firefighters fought the blaze for about 7.5 hours; Petronas remotely shut off valves to halt gas flow 

7) Air Quality

Air quality remained safe according to Dept. of Environment monitoring 

8) Preventive Measures

A special committee, including federal and state representatives, Petronas, and technical experts, will frame long-term regulations and remediation strategies to prevent recurrence 


The explosion was a technical failure caused by prolonged ground subsidence not due to sabotage or human neglect. Authorities are now focusing on prevention through enhanced monitoring and regulation.


MY SUGGESTED PREVENTIVE MEASURES


1. Enhanced Geotechnical Monitoring

  • Soil Movement Sensors: Install long-term geotechnical instrumentation (e.g., inclinometers, piezometers, settlement plates) along pipeline corridors—especially in soft or reclaimed soils.
  • Frequent Soil Surveys: Require periodic subsurface soil investigations in flood-prone or clayey areas to detect early signs of subsidence or liquefaction risk.
  • Slope Stability Checks: Especially at elevated or hilly routes where stress transfer from terrain shifts may affect pipeline integrity.


2. Stricter Pipeline Design and Installation Standards

  • Flexibility in Joints: Introduce expansion joints or flexibility loops in design for pipelines in unstable ground to accommodate minor ground movement.
  • Deeper Embedment and Backfilling Standards: Mandate proper trench design, compacted backfilling, and waterproofing to prevent erosion or waterlogging.
  • Use of Corrosion-Resistant and Fatigue-Resistant Materials: Upgrade material standards for pipelines passing through high-risk zones.


3. Improved Risk Mapping and Zoning

  • Integrated Pipeline Risk Mapping (IPRM): Combine geological, hydrological, and construction data to map pipeline risks across Malaysia’s network.
  • Buffer Zones and No-Build Areas: Enforce regulated setback distances from pipelines, especially in residential or high-activity areas.
  • Real-Time GIS-based Alerts: Implement GIS-linked monitoring with AI-based anomaly detection for pipeline behavior and surrounding soil conditions.


4. Regulatory and Planning Reforms

  • Revise Existing Standards: Update Malaysian Standards (MS) or PETRONAS Technical Standards (PTS) related to pipeline structural safety and ground stability. (Important)
  • Mandatory Reevaluation: Require existing pipeline operators to reassess their old networks, especially pipelines over 20 years old.
  • Third-Party Audits: Enforce independent audit and certification of pipeline integrity at defined intervals (e.g., every 5 years).


5. Community Engagement and Emergency Preparedness

  • Public Awareness Campaigns: Educate residents and local governments near pipelines on signs of danger (e.g., ground cracks, gas smell, water seepage).
  • Evacuation and Fire Drill Protocols: Standardize rapid response SOPs for towns located within 300–500 m of major pipelines.
  • Community Alert Systems: Use SMS, sirens, and apps to broadcast real-time updates in case of pipeline incidents.


6. National Database and Pipeline Integrity Management System (PIMS)

  • Digital Registry of Pipelines: Centralized data on location, installation date, soil profile, maintenance history, and inspection logs.
  • Machine Learning for Failure Prediction: Use AI to assess failure probabilities based on age, terrain, and historical stress records.
  • Annual Reporting Obligations: Pipeline owners to submit condition reports annually to DOSH or the Energy Commission.


7. Climate Resilience Integration

  • Hydrogeological Resilience: Ensure pipelines are designed to withstand increasing rainfall, flooding, or underground water table rise due to climate change.
  • Green Infrastructure: Promote drainage upgrades, rain gardens, or dewatering measures to manage moisture near buried pipelines.


CONCLUSION

The Putra Heights incident was more than an explosion it was a wake-up call. One that reminds us that beneath every pipeline, every system, are lives, homes, and communities. Let this tragedy not be remembered for its flames, but for the reforms it sparked.

We stand in solidarity with every victim and every family affected. May their experience not be in vain, but serve as the foundation for a safer, more resilient Malaysia. Let us turn sorrow into resolve and ensure that from this painful moment, lasting safety, compassion, and accountability emerge.