Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

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Sunday, June 07, 2015


Tekanan jiwa boleh melanda sesiapa sahaja tidak kira usia, bangsa dan keturunan.

Seseorang yang mengalami tekanan jiwa kadangkala perawakan luarannya seperti orang yang normal tetapi pandai menyembunyikan masalah jiwa yang sangat berat dalam hatinya.

Ada yang sampai menyangka masalah seperti ini akan ‘pergi begitu sahaja’.

Mengikut pengalaman saya, antara tanda-tanda tekanan jiwa ialah :

1) Terlalu kerap berbicara mengenai sesuatu kejayaan sendiri yang telah lama berlalu. Biasanya 'kisah kejayaan sendiri' ini terbit semasa seseorang itu mengalami kesempitan hidup.

Orang seperti ini akan ‘beralih’ dari satu kawan ke satu kawan yang lain – akhirnya kitaran cerita yang sama akan didengari berulang-kali oleh kawan-kawan yang pernah mendengar kisah berkenaan.

Seorang kawan yang baik biasanya akan berdiam diri kerana tidak mahu memalukan rakannya itu.

Bagi saya, ianya satu sikap yang kurang tepat. Wajarnya seorang rakan yang baik itulah yang perlu menegur secara ‘perlahan-lahan’ dan berperingkat-peringkat supaya rakannya yang terkena 'tekanan jiwa' itu sedar akan REALITI di sekelilingnya dan meneruskan kehidupan.

2) Telah berusaha keras tetapi gagal mencapai kejayaan yang diidam-idamkan – yang mungkin mampu mengubah kehidupannya.

Maka orang ini ada yang gagal keluar dari dunia kegagalannya atau tidak akan mengaku bahawa dia sudah gagal kerana masih menyangka dia akan berjaya.

Berlakulah ‘waiting’ game’ (penantian) dalam tempoh yang sangat panjang. Akhirnya orang ini akan memberitahu kawan-kawannya yang lain bahawa ‘dia telah berjaya’.

Sindrom yang mirip kepada kisah di atas ialah - manusia yang kecewa kerana gagal dalam mencapai cita-citanya kerana kesilapannya sendiri.

Manusia seperti ini tiada pendirian tetap – semuanya nampak  ‘tidak betul’ bagi mereka - tetapi hakikatnya mereka sendiri tidak ada matlamat hidup.

Apabila ada rakan mereka yang mula menunjukkan tanda kejayaan, mereka memberikan sejuta alasan yang menakutkan supaya rakan ini jauhkan diri dari kemenangan.

Manusia kecewa ini mempunyai sifat dengki (walaupun tidak diakuinya) dengan kejayaan mereka dan mahu rakan mereka 'jadi seperti mereka' - kecewa dan pemalas.

(Jika anda melihat ketam di dalam lubang pasir di tepi pantai, anda akan terlihat jika ada rakan ketamnya ingin keluar dari lubang pasir berkenaan, ketam di bawahnya akan menarik rakannya supaya tertimbus ke dalam lubang pasir berkenaan. Inilah analogi kepada manusia yang kecewa ini - tidak mahu rakan lain 'naik ke atas' dan menariknya kembali supaya tertimbus bersamanya) 

3) Kenangan lalu seperti dipukul, didera, dibuli atau lain-lain trauma yang menyakitkan. Tubuh badan yang dipukul, didera dan dibuli mungkin dapat dipulihkan dengan cepat tetapi apa yang lebih menyakitkan adalah perasaan dan hati mangsa berkenaan yang tidak dikendalikan dengan cara yang betul.

Tanda penyakit jiwa pada dirinya ialah antara lain : untuk 'menghilangkan trauma' berkenaan, dia akan ‘mencipta’ kisah lalu secara kontra bagi ‘menyedapkan’ hatinya – contohnya dialah yang sebenarnya memukul, membuli, mendera dll. (hakikatnya dia tidak mahu mengaku bahawa dialah sebenarnya yang dipukul, didera dan dibuli)

4) Terdapat unsur ‘rejection’ (penolakan, penafian) dalam sesuatu harapan atau permohonan. Ini biasanya berlaku bagi seseorang yang terlalu fanatik/taksub terhadap seseorang idolanya.

Dia akan ‘mencipta ilusi’ seolah-olah dia ada ‘hubungan yang akrab’ dengan idolanya itu. Lalu dia akan meyakinkan dirinya sendiri bahawa ‘idolanya itu adalah ‘perfect’ (sempurna) mengikut imaginasinya sendiri. Dia juga akan 'gembira' dapat ‘hidup dalam alam khayalan’ bersama idolanya.

Hinggalah pada suatu ketika, dia mendapati idolanya tidak seperti dia sangkakan atau idolanya tidak melayaninya (seperti dalam alam khayalannya), maka dia akan memberontak, memfitnah dan mengganggu idolanya itu.

Kes-kes seperti ini berlaku dalam salah faham mengenai sesuatu hubungan baik yang disangka suatu percintaan, minat terhadap seseorang artis yang berlebih-lebihan, terlalu taksub kepada seseorang pemimpin agama atau sesuatu ajaran atau taksub terhadap bomoh/dukun dll.