Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

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Thursday, January 09, 2014


Bagaimana untuk memuaskan kehendak yang tidak berakhir dengan sumber yang terhad?

  • Apa yang baik perlu diutamakan berdasarkan kehendak dan bagaimana pembekalan dan bantuan dapat memuaskan kehendak yang tidak bernoktah
  • Kenalpasti jenis dan perbezaan kehendak manusia, utamakan kehendak dan susun produktiviti bagi memuaskan sebanyak mungkin kehendak yang termampu.
  • Tentukan apa yang hendak dikeluarkan atau berikan dahulu apa yang patut untuk memuaskan permintaan
  • Pastikan ianya selaras dengan belanjawan dan kuasa membeli yang berbeza-beza
  • Modal dan barangan adalah sama penting. Selaraskan antara keduanya.
  • Pengeluaran akan lebih cekap jika sumber diuruskan dengan baik.
  • Maksimumkan gunatenaga kerja tidak kira jawatan, jenis kerja, corak kerja dll.
  • Sistem percukaian yang tidak dirancang boleh menjadi penyebab kepada agihan kekayaan yang tidak seimbang.
  • Wujudkan suasana untuk sektor pengeluaran menjadi lebih kompetitif dan meraih keuntungan menerusi penstrukturan semula cukai dan subsidi di mana perlu.
  • Lindungi ekonomi dari pengaruh luar yang negatif menyusup masuk dengan pengaruh dasar-dasar yang boleh merosakkan ekonomi.
  • Strukturkan kembali cukai untuk industri terpilih seperti besi, pengangkutan, simen dsb.
  • Penekanan terhadap R & D adalah lebih baik dari pengeluaran produk yang tidak berguna dalam pasaran - dikeluarkan pula dalam keadaan tergesa-gesa.
  • Sektor Perbankan dan Kewangan yang tidak teratur akan menjadi sebab inflasi dan kemelesetan. Kawalan terhadap pinjaman/pembiayaan lebih penting dalam saat-saat kritikal dan bukannya menaikkan kadar faedah atau menstrukturkan kembali pinjaman yang sediada.
  • Mereka yang menyewa rumah perlu menukar sewa rumah yang banyak dibayar kepada pembelian rumah. Jadikan deposit sebagai pendahuluan. (Mungkin cadangan ini agak keterlaluan tetapi rasanya boleh dipertimbangkan)
  • Hentikan atau kurangkan penjualan aset kepada orang atau negara asing.
  • Hentikan atau kurangkan liberalisasi kewangan kepada pelabur asing. Terdapat laporan, ada di antara mereka bertanding secara tidak sihat sehingga merugikan industri tempatan.
  • Kurangkan perbelanjaan di luar kawalan terutamanya ke atas program dan inisiatif yang dibiaya oleh pinjaman luar.
  • Adakan dasar untuk mengurangkan penggunaan barangan impot
  • Lihat bagaimana negara lain berjaya membangunkan kekuatan industri dan cuba ambil contoh
  • Kawal imbangan defisit perdagangan. Kurangkan aliran keluar wang yang tidak kembali kepada kita. Wang yang tidak kembali boleh menyebabkan negara luar membeli syarikat-syarikat terbaik di negara kita.
  • Semak kembali perjanjian-perjanjian perdagangan atau memorandum-memorandum persefahaman kita dengan negara asing. Kadangkala terdapat undang-undang perdagangan luar yang tidak selaras dengan undang-undang kita menyebabkan perdagangan kita tidak konsisten dan tidak begitu adil.
  • Perdagangan bebas kadangkala menjadi satu permasalahan. Ianya perlu digantikan dengan perdagangan lebih pintar supaya ekonomi kita tidak mudah dimanipulasikan oleh pihak asing
  • Pengeluaran dalam negara kita lebih menguntungkan dari mencari kepakaran pengeluaran dari luar.
  • Pastikan kita tidak kehilangan industri percetakan, automotif, hiburan, besi, elektronik, pakaian dll kerana ini sedikit sebanyak boleh mengancam keselamatan negara dan standard kehidupan
  • Pastikan syarikat-syarikat yang disenaraikan dalam Bursa Malaysia betul-betul mendatangkan keuntungan kepada pelabur - bukan hanya dalam beberapa hari selepas disenaraikan.