Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :



Saturday, January 31, 2015


A long time ago, I was in Indonesia to accept an invitation from an Indonesian business partner. My visit was for the second time (where 2 years before I was there)

Despite of whatever people were saying that 'things haven’t changed much', I still have the confidence that there have been changes.

Thus, I got into a 'little trouble' with the authorities due to my lack of understanding how to 'settle problems' despite I’ve been there before.

Out of nowhere, a group of good Indonesian Samaritans emerged to the 'rescue'. I could not have done anything without their help. I gave them some money in appreciation to their assistance but they denied it by saying:

 "Kami tolong bukan kerana uang Pak - kita ini serumpun" 
 (We're not helping because of money Sir, it's because we are of the allied nation (from the same root)"

I was touched...Not all are Malays or Muslims - they are all of diverse-races and religions.

In the early 90s, I was hired as HRM for a national project, I noticed Indonesian foreign workers (skilled) were having 'problems' and 'limitations' due to strict conditions imposed by the *sub-contractor hiring them. *(labour-supply supplier/sub-contractor)

Their passports being withheld by respective agencies or the sub-contractor (fear of the foreign workers might run away and I don't blame the contractors), the levy (has to be paid by the workers - monthly deducted from their wages) and income tax rebates/EPF/Socso (if any and wherever applicable) belongs to the employer once they decide to return home (with exceptional to nett-salary - which they get to keep (minimal amount) and the travel documents will be returned to them) - and some 'people' were imposing 'extra charges' per head per month. But what touched my heart most was 'their living conditions" - the so-called 'labour quarters' and some 'inhumane' treatments (which I rather not say)

After serious discussions with the Client and the Main JV Contractors, we decided to take over the foreign workers to be directly under our payroll and the employers (majority : Japanese) have unanimously agreed that I would be in charge of the Indonesians foreign workers welfare. We have paid a hefty sum to compensate the losses of the previous employer. From there things started to change. But there were still old 'habits' where the Indonesians thought that I am the 'new 'tyco' (local colloquial - nearest translation - like some sort of a godfather - LOL) and that they have to pay 'a certain amount of fees' - I denied their gifts of course which have left them baffled. (personal note : Not all Indonesians workers are Muslims, there are Christians and Buddhists as well)

Some still asked "You mean Mr Nik, that all this money we get to keep?". I chuckled and told them 'YES'.

They were still in awe when they get 'hefty' annual bonus (few months) and the levy were borned by the employer and not them, there were no more 'unscrupulous' people to charge them 'per head taxes', no more gangsters coming after them, their past loans were paid fully, their family have moved to better labour quarters - not a single cent need to be paid for rent etc. etc.

In short, they were FREE. (they get to keep their travel documents, passports (of course - an agreement needed to be signed first, they were never left behind in trainings - in fact, they received certificates of trainings)

So to cut the the story short, when the project was about to be completed, we gave them a handsome compensation, I personally handled their income tax rebates - all returned to them, immigration matters, they get to keep their final salary, I (on behalf of the company) even bought the air-tickets for them.

I got to meet almost all of them for the last time in a small farewell gathering together with their families before they left - returning to Indonesia. They all asked me the same questions :

"Abang Nik, kenapa Abang Nik begitu baik dengan kami? Kami tidak beri apa-apa wang pun" (Bro Nik, why are you so kind to us? We didn't give you any money.)

I replied : 

 "Saya tolong bukan kerana uang - bukankah kita ini serumpun?" 
 (I am not helping because of money, ain't we all from an 'allied nation' (from the same root)"

They were shocked and there was a moment of 'suspended animation' (silence)

Then I told them my little story - it was a teary drama and everyone prayed for my good health and prosperity.

The moral of the story is :

"It's easy to turn a blind eye on people we do not know - but be nice to visitors - trust me, somehow you will get the same treatment when your turn comes in and you have to be a visitor to them"