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NIK ZAFRI BIN ABDUL MAJID, CONSULTANT/TRAINER
Email: nikzafri@yahoo.com, nikzafri@gmail.com
http://www.nikzafri.blogspot.my

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia



Risk Based Thinking ISO 9001:2015

(The answers provided are not to be deemed as solutions but basic guidelines, please contact me for further details of consultancy and training)

Q : Do I issue NCR for Risk Identification/Assessment? (i.e. HIRARC)

A : Risk Identification/Asessment and even HIRARC itself is an assessment NOT an audit/inspection. Please do not confuse the two. When we talk about risk, the word "proactive" must always come into the picture. Risk Based Thinking in the new ISO 9001:2015 is previously known as "Preventive Action" but spoken in a wider sense.

If you are using HIRARC, then there are "marks" to denote severity and likelihood of the risk being identified. You can note suggestion or instruction for improvement based on your findings and discuss in your Management Review.

Q : I am a newbie in Risk Management, where to start on Risk Based Thinking during upgrading from the old version?

A: ISO 9001:2015 do not make it "a must" to have a full risk management. Unless it's already part of your core business process (especially planning), e.g. using HIRARC, then that's different. Look at your core business process and identify/ brainstorm the possible risk associated with every process where applicable. Using the Risk Register would be a good idea.

The reason why "Risk Based Thinking" is introduced into ISO 9001:2015 is because to reduce non-conformance and customer complaints, to justify clearly (substantiated with evidence) the Department/Unit Objectives, KPI/KRA, Balance Scorecard etc. (not simply pick up a figure from 'the sky')

Note :


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Monday, January 12, 2015

BENARKAH KISAH INI?

Sumber berita/khabar ini terpaksa saya rahsiakan demi kepentingan dan menjaga maruah guru-guru, ibubapa dan murid-murid.

Sekolah-Sekolah di Kelantan termasuk di Kota Bharu kebanyakannya telah pun dibuka pada 11 Januari, 2015 (Ahad) – yakni sehari sebelum Selangor - kecuali beberapa buah sekolah (dipercayai 3-4 buah sahaja yang belum dibuka - di kawasan seperti Manek Urai dll)

Kebanyakan sekolah telah menjadi bekas pusat pemindahan sehingga ribuan orang. Setelah banjir surut, banyak guru-guru terpaksa kembali bertugas walaupun dalam keadaan banjir yang masih segar dalam ingatan.

Apa yang menyedihkan ialah, sesetengah keadaan sekolah yang menjadi pusat pemindahan belum dibersihkan malah :

a) berbau busuk kerana tompokan-tompokan najis di merata tempat samada air kecil dan air besar dan tandas-tandas yang busuk serta belum dipam, (ada yang dibungkus dengan kertas suratkhabar dan plastik)
b) bilik-bilik darjah yang telah dimusnahkan dindingnya
c) meja dan kerusi bertaburan - banyak yang hilang
d) bilik guru ada almari diselongkar dan dokumen juga bertaburan
e) kehilangan sesetengah harta sekolah
f) Selut dan lumpur di merata-rata tempat.
g) Sampah sarap yang bertaburan
dan banyak lagi kerosakan yang berlaku.

Ini disebabkan semasa banjir melanda, bekalan elektrik dan air telah terputus di kawasan-kawasan berkenaan – maka mereka yang berlindung di pusat pemindahan terutamanya anak-anak kecil terpaksa membuang air kecil dan besar di kawasan-kawasan dalam perkarangan sekolah. (Tidak dapat saya bayangkan bagaimana kaum Hawa yang berada di tempat berkenaan membuang air besar/kecil)

Kakitangan dan tenaga pengajar yang bertugas terpaksa mengeluarkan sedikit belanja untuk meminta sukarelawan-sukarelawan yang baru tamat bertugas, belum pun penat berehat, datang untuk membersihkan kawasan sekolah.

Lebih mengejutkan, murid-murid/pelajar-pelajar terpaksa ke sekolah. Ramai yang masih belum mendapat bantuan - ada yang tidak mempunyai buku teks dan buku latihan, memakai baju sukan kerana tiada duit membeli pakaian sekolah dsb.

Ada juga yang membawa plastik penuh sarat dengan buku. (nota : terdapat foto di internet, murid sekolah membawa 'kotak' untuk mengisi buku-buku sekolah - ianya adalah foto seorang murid di Sabah - dan tiada kaitannya dengan banjir)

Paling sulit ialah murid-murid Tahun 1 yang mana dapat dilihat segelintir ibubapa yang datang ada yang menangis walau ditenteramkan oleh guru-guru - kerana ketiadaan wang untuk membeli apa yang diperlukan oleh anak-anak mereka yang mula bersekolah dalam keadaan yang agar perit. Bayangkan perasaan anak-anak kecil ketika itu - bersekolah pada hari pertama dan mendapati sekolah mereka rosak - ibubapa pula dalam keadaan bersedih dsb. (Saya memuji tindakan professional tenaga pengajar, guru besar yang berjaya mengawal keadaan)

Apa yang menghairankan - didakwa pihak berkuasa negeri memaklumkan bahawa guru-guru besar dan pengetua tidak memohon lanjutan tempoh.

Bagaimana mungkin guru-guru besar dan pengetua ingin memohon lanjutan tempoh apabila :

a) notis/arahan yang diberikan kepada mereka sangat pendek malah notis berkenaan tidak menyebut mengenai tempoh lanjutan,

b) guru-guru besar dan pengetua termasuk tenaga pengajar/kakitangan baru ketika banjir sedang sibuk menguruskan hal anak-anak dan keluarga masing-masing termasuk harta mereka yang musnah - malah ada yang tidak menerima sebarang notis - diberitahu oleh rakan-rakan mereka yang menerimanya,

Malah di tengah-tengah kesibukan ini, ada tenaga pengajar terpaksa pula menduduki peperiksaan pula selama beberapa hari dalam keadaan getir kerana - demi ‘mematuhi arahan’. Mereka tidak dapat menumpukan konsentrasi terhadap peperiksaan berkenaan.

Mereka menyatakan bahawa Kelantan adalah yang paling teruk dilanda banjir – tetapi di negeri-negeri lain di utara Semenanjung, mendapat tempoh lanjutan walaupun banjir yang melanda di negeri-negeri ini tidaklah seteruk mana berbanding negeri Kelantan.

Ada yang mendakwa, pegawai atasan pada hari pertama persekolahan- telah datang memeriksa dan memantau untuk memastikan guru-guru/kakitangan-kakitangan ini datang bekerja.

Keluhan-keluhan ini telah disampaikan kepada saya dan saya amat berharap :

Jika benarlah kisah ini, saya meminta agar pihak berwajib terutamanya Kementerian Pelajaran dapatlah menyiasat kesahihan khabar ini.





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