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BIODATA - NIK ZAFRI




NIK ZAFRI BIN ABDUL MAJID, CONSULTANT/TRAINER
Email: nikzafri@yahoo.com, nikzafri@gmail.com
http://www.nikzafri.blogspot.my

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia



Risk Based Thinking ISO 9001:2015

(The answers provided are not to be deemed as solutions but basic guidelines, please contact me for further details of consultancy and training)

Q : Do I issue NCR for Risk Identification/Assessment? (i.e. HIRARC)

A : Risk Identification/Asessment and even HIRARC itself is an assessment NOT an audit/inspection. Please do not confuse the two. When we talk about risk, the word "proactive" must always come into the picture. Risk Based Thinking in the new ISO 9001:2015 is previously known as "Preventive Action" but spoken in a wider sense.

If you are using HIRARC, then there are "marks" to denote severity and likelihood of the risk being identified. You can note suggestion or instruction for improvement based on your findings and discuss in your Management Review.

Q : I am a newbie in Risk Management, where to start on Risk Based Thinking during upgrading from the old version?

A: ISO 9001:2015 do not make it "a must" to have a full risk management. Unless it's already part of your core business process (especially planning), e.g. using HIRARC, then that's different. Look at your core business process and identify/ brainstorm the possible risk associated with every process where applicable. Using the Risk Register would be a good idea.

The reason why "Risk Based Thinking" is introduced into ISO 9001:2015 is because to reduce non-conformance and customer complaints, to justify clearly (substantiated with evidence) the Department/Unit Objectives, KPI/KRA, Balance Scorecard etc. (not simply pick up a figure from 'the sky')

Note :


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Wednesday, December 17, 2014

RAGAM MANUSIA HARI INI - SKETSA NIK ZAFRI

Assalaamu'alaikum wbr dan selamat sejahtera.

Manusia hari ini memang sangat suka percaya perkara yang belum dapat dipastikan kebenarannya. Dakwaan dan akuan sememangnya sangat suka dilakukan tetapi menunjukkan tanda-tanda yang menimbulkan kecurigaan dan keraguan. Berawaslah dengan perangkap yang dibina nampak seperti rumah yang cantik. Ramai sudah yang menjadi mangsa perangkap seperti ini. Akhirnya bila sudah gugur di medan perjuangan, barulah sedar bahawa usaha selama ini adalah mengikut ilusi dan nafsu - kerana selama ini disangkakan ianya adalah perjuangan menegakkan kebenaran. Berawaslah wahai sahabat-sahabatku. Segala yang bersinar dan berkilat itu bukan semestinya ada harga. Hanya jauhari yang mengenal manikam.

Hari ini, saya lihat dan ada pengalaman tersendiri iaitu kebanyakan manusia yang suka mendakwa diri mereka lebih dari segi rohani atau jasmani atau kedua-duanya itulah manusia yang ingkar, jahat hatinya, suka berilusi, mendapat publisiti murahan dan buruk akhlaknya tetapi manusia spesi ini sukar untuk kita kenali kerana luarannya nampak begitu cantik sekali.

Berikut adalah antara peristiwa-peristiwa lucu :

1) Ada satu orang ni mengaku dirinya jutawan besar atau hartawan besar tetapi bila saya jumpa, saya lihat dia minum air sejuk jer kat Hotel 4 bintang (mulanya kat McD). Saya mengerling sekali imbas pakaiannya - tuxedo dengan tie...jadi rasa saya lain macam sikit tapi saya teruskan jua. (Nota : Tuxedo, biasanya dipakai dengan 'bow' dan bukan 'tie' kecuali jenis-jenis tuxedo tertentu yang mirip kepada lounge suite)

Lepas tu boleh lagi 'berlagak kaya' tu. Saya pun duduk dan pesan air sejuk dan mulalah dia membuka 'drawing' lapuk, kertas kerja yang lapuk dsb. dan mulalah bercakap besar. Menteri semua bertemu dengannya. Dalam hati saya, "mengalahkan Eli Najem nih".

Kemudian bertanya saya, "tak order makan ke?" - saya jawab sinis "tak perlu, kita nak discuss jer kan"

Kemudian dia dah boring dan mula bertanya "You nak buat ke tak nak buat projek ni?"

Saya pun jawab "You yang call saya atau saya yang call you?" Terus dia diam. Kemudian mood dia dah hilang, dia bangun dan bersalam dengan saya, terus keluar.

Semasa dia menanti di lobby, saya order 'medium rare sirloin steak' dan 'mixed fruit juice'. Sengaja saya tunjukkan padanya yang saya tengah makan dan dia ternampak di celah-celah cermin.

Sehingga sekarang tidak lagi saya bertemu dengannya.
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2) Kisah kedua - seseorang datang dari luar KL - sememang saya dah kenal dgn manusia ini tetapi tidaklah rapat dengannya. Macai politik la ni - kira-kiranya.

Dia kata kat saya, dia ada projek sivil yang boleh dia masuk bertemu dengan PM. Dari 'first impression', saya sudah tahu - ada 'something wrong' dia ni.

Lalu saya terus mengikutnya ke Putrajaya tetapi saya yang memandu. Saya buat-buatlah macam tak kenal Putrajaya dan JPM. Sepanjang jalan, dia 'hint' saya bahawa 'saya kena bayar duit' baru boleh jumpa PM. Lalu dia membawa saya merata-rata tempat sampai tersesat ke sana sini. Saya masih diam. Masa tu, mulalah dia sms la, call kawan la dll.

Lalu ternampaklah dia akan JPM (Parcel B) - (chewah, konon-kononnya tahu la ni) Lepas tu dia suruh saya berhenti kat tempat parking dan berjalan kat pengawal. Saya tergelak kecil dalam kereta melihat dia berjalan terus ke dalam sehingga pengawal kena panggil suruh daftar. (Dia suruh saya nanti dalam kereta dan saya mengikut je sebab nak tengok sejauh mana 'permainannya')

(Info :  Parcel B adalah Kompleks JABATAN PM dan bukannya PEJABAT PM (kat Parcel A) - macamana pula saya tak tahu, saya terlibat dalam pembinaan semenjak 'pecah tanah' lagi akhir 90-an)

Saya lihat dia menuju ke D7 iaitu JAKIM. Lepas dia 'hilang dari pandangan', lalu saya menelefon seorang kawan di PEJABAT Perdana Menteri dan juga di JAKIM. Kedua-dua rakan bertanya saya, mereka tak kenal pun kawan saya ni malah bertanya kat saya :

"ini mesti Nik ni nak mengena orang - saya tahu lah perangai Nik ni..ini mesti orang nak 'pau'...aaah biar, dia tak kenal lagi siapa Nik ni"

Akhirnya muncullah kawan saya ni datang ke kereta, saya cepat-cepat tutup telefon. Lalu dia datang ke kereta memberitahu saya bahawa 'contactnya' perlukan 'wang saguhati' sebanyak RM400.00 kalau 'nak projek'. Saya tidak tahan lagi nak tergelak, lalu saya paksa dia naik ke kereta dan saya terus ke Precint 9 tanpa sebarang ragu-ragu. Sehingga dia hairan tengok saya macam biasa di tempat itu.

Setelah tiba di restoran mamak kegemaran saya, selepas memesan makanan, saya dengan terus-terang memberitahunya dengan nada yang bersahaja bahawa tempat yang dia pergi itu adalah JAKIM dan Jabatan Perdana Menteri - bukan Pejabat Perdana Menteri serta saya memberitahunya bahawa saya terlalu biasa dengan Putrajaya ni. Dia hanya diam dan akhirnya meminta saya menghantar ke stesyen komuter Kajang.

Sehingga hari ini, dia amat hormatkan saya.

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Cukuplah dengan 2 kisah lucu ini. Masih banyak kisah lucu saya nak kongsikan agar kita jangan mudah percaya.
Saya ni bukannya apa sebab macam-macam manusia dengan karekternya ni...

Ibarat kata pepatah 'mat salleh' - saya ubah sedikit..

"It's this kind of business people who gives us (the genuine businessmen) a very bad name"

Walaupun begitu, seorang rakan pernah berkata 'wasting our precious time' jer...tetapi saya ni kadang-kadang 'kesian' kat mereka ni...They want to be someone, they want to be heard and seen, but the way they are doing it is so WRONG.

Siap ada 'pengikut' lagi tu...memang lucu. Yang 'memimpin' pun lucu, tetapi yang 'pengikut' lagi lucu. Yang saya hairannya, 'ada juga yang percaya tuh'...tak boleh kenal permata dgn kaca.Samalah kesnya dengan pengikut ajaran sesat.

Tetapi yang menjadi mangsa - yang paling saya kesihan tu. Habis semua duit mereka ditipu. Kalau yang ajaran sesat tu, habis harta dengan isteri pun dijualnya...MasyaAllah.

Jadi patutlah kalau kita kongsi pengalaman masing-masing semoga menjadi panduan. Janganlah percaya pada dakwaan, gunakan mata hati yang bersih untuk menilai, bukan mata hati yang dibutai oleh benda yang haram tetapi cuba dihalalkan dan dijustifikasikan.

One lie if told a thousand times will eventually becomes the truth...

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