Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

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Saturday, February 15, 2014


Tujuan saya memaparkan kisah ringkas ini bertujuan untuk memberikan sedikit 'terapi minda' kepada rakan-rakan saya di luar sana yang masih belum dapat pulih sepenuhnya dari kisah 1997. Saya faham mungkin ada di kalangan sahabat-sahabat saya tidak mahu membaca malah tidak mahu lagi bergiat dalam pelaburan saham kerana trauma yang dialami. Namun, saya nasihatkan rakan-rakan supaya jangan putus asa, kita boleh sama-sama menjadi penasihat kepada pelabur-pelabur baru yang ada pada masakini. 

Senario : 

Apabila saya menjual atau membeli saham tanpa membayar harganya, ini dikenali sebagai kontra. Di sini, kita perlu menjual saham selepas tempoh "matangnya" di mana saya perlu membayar perbezaan di antara harga jualan dan belian. Ketika itu saya menggunakan broker untuk membayar perbezaan ini.

Senario : Contohnya : Saya membeli 1 lot saham "AAA" pada harga RM5.00 pada hari Selasa (T+0) Beberapa hari (T+3) kemudian pada hari Jumaat, saya menjual lot bekenaan contohnya pada harga 5.20 pada T+3, untung kasar (sebelum ditolak kos broker) adalah RM5.20 - RM5.00 *2 lot* = 1000 saham=RM400 (1 lot=1000 saham) dan saya tidak perlu menjelaskan kos belian 2 lot AAA di mana sebelum yuran broker ialah RM5 *2 lot* 1000 saham = RM10,000.00. Ketika itu saya merasakan tindakan saya adalah bijak kerana saya mempunyai dana secukupnya bagi menampung risiko kerugian namun saya tidak begitu melihat tanda-tanda dari luar negara yang menunjukkan pasaran saham akan jatuh merudum.

Apa yang berlaku kemudiannya ialah,  saya menjual 2 lot AAA pada harga RM4.80, dan menjelaskan kerugian kerana harga jualan adalah rendah dari belian. Oleh sebab itu, harga belian sebelum ditolak yuran broker ialah RM5 - 4.80 * 2 lot * 1000 saham = RM - 400. Ketika itu saya masih mempunyai dana sokongan, namun pada suatu ketika T+3, harga AAA jatuh ke RM3.50, maka saya tidak mempunyai pilihan kecuali menjualnya pada harga berkenaan.

* Senario ini adalah contoh - bayangkan kerugian yang saya alami jika dikalikan dengan membeli 20 lot (malah lebih dari itu)

Kontra; risikonya; amat tinggi terutamanya apabila pergerakan pasaran yang tidak dapat dijangka dan anda tidak cukup dana untuk membayarnya - jadi kerugian sebelum ditolak yuran broker ialah RM5 - RM3.50 *2 lot* 1000 saham = RM3000.00 dan ini boleh menyebabkan anda berada dalam keadaan kritikal apabila tidak dapat membayarnya.

Juga amat penting kita melihat apa yang berlaku di luar negara, contohnya; walaupun sudah terdapat internet ketika itu - namun penggunaannya agak terhad sedikit berbanding masakini; saya telah mendengar kisah di internet, rakan-rakan pelabur memaklumkan sedang berlaku trend "jualan pendek" (Short Selling) secara besar-besaran hasil permainan spekulator bagi pelabur mendapat keuntungan dari harga yang sedang jatuh bagi saham yang harganya berada pada paras yang luarbiasa tingginya. Ketika itu 'saham AA' ditinggikan nilainya (overvalue) pada (contohnya) 25 pound (yang pastinya akan jatuh harganya) - kemudian ianya dijual pada harga 25 pound walaupun pelabur tidak memiliki sebaran unit saham AA. Apabila saham AA jatuh ke harga 20 pound, pelabur telah membeli stok berkenaan bagi menyelesaikan dagagannya dan mendapat keuntungan 5 pound sesaham. Bezanya apabila harga saham AA melambung ke 30 pound, pelabur telah kerugian 5 pound sesaham bagi membeli saham AA untuk menyelesaikan tanggungjawab dagangannya.

Inilah yang dilakukan oleh seorang spekulator matawang (dan pernah dilakukannya di sebuah Bank terkenal di UK sehingga bank berkenaan hampir muflis) yang kemudiannya spekulator berkenaan tidak mengaku bahawa dialah yang bertanggungjawab.

Pelajarannya di sini ialah, kita mesti faham bahawa nilai matawang dunia masih mempunyai kaitan secara asimetri dengan pelaburan saham.

Negara kita bernasib baik kerana Bursa Malaysia (ketika itu BSKL) dengan panduan dari YAB PM ketika itu, Tun Dr. Mahathir telah mengharamkan "Regulated Short Selling" dan Pinjaman Sekuriti sehari selepas hari jadi saya iaitu 5 September, 1997. Juga apabila USD diikat dengan RM pada harga RM3.80 = USD 1 Dollar (pegging) Tindakan bijak ini telah berjaya menyelamatkan ekonomi negara.

Namun, kerugian kontra saya ketika itu terlalu besar menyebabkan habis semua aset saya terpaksa saya jual. Ramai juga pelabur-pelabur (kebanyakannya rakan-rakan saya) yang menjadi hampir 'mereng' disebabkan situasi ini. Sehingga kini, saya masih belum dapat pulih sepenuhnya walaupun keadaan kewangan saya semakin stabil. 

(Setelah negara kita kembali stabil, sekitar tahun 2006, Bursa Malaysia Security Berhad telah memperkenalkan kembali RSS dengan pemantauan yang amat jitu terhadap sebarang "jualan pendek" yang dilakukan)

Apa yang saya cuba paparkan di sini ialah :

a) Apabila kita melabur dalam pasaran saham; walaupun jualan kontra dan jualan pendek luarbiasa masih dalam kawalan; kita harus mempunyai dana yang mencukupi dan dirancang dengan teliti. Dana ini bukan sahaja untuk menampung sebarang kerugian yang tidak dijangka tetapi juga dana-dana untuk simpanan peribadi, keluarga, dll.

b) Kita juga perlu melabur dalam instumen-instrumen lain seperti 'unit trust' dsb. - dapatkanlah nasihat pakar.

c) Kita mestilah mempunyai pengetahuan yang mencukupi tentang pelaburan, jangan letakkan tanggungjawab hanya ke atas broker semata-mata - juga berhati-hati dalam memilih broker.

d) Kita mestilah peka kepada keadaan sekeliling kita termasuk pergerakan saham dunia tetapi kita mesti tahu membezakan antara khabar angin dan mengenali siapakah spekulator.

e) Jangan cepat terpengaruh dengan cara rakan-rakan melabur walaupun kita melihat rakan-rakan kita itu ada rumah besar, kereta besar, perabut mahal, gayahidup mewah dsb. Kemungkinan cara rakan-rakan kita melabur itu menggunakan cara-cara yang berlawanan dengan undang-undang termasuk adanya unsur-unsur skim cepat kaya yang berlindung di belakang "FOREX", "Saham syarikat besar" dsb.

f) Negara kita masih perlu berhati-hati; walaupun perundangan kita agak ketat; supaya mengawal 'liberasi' terhadap syarikat kewangan/pelaburan asing di Malaysia, liberasi pembelian aset di Malaysia, taraf perintis perlu dilihat kembali sesuai dengan keadaan semasa, pergerakan matawang dunia, imbangan impot dan ekspot dll.

Apa yang saya lihat hari ini, kita perlu bersedia dengan kemungkinan menangkis 'serangan cara lain dan halus' ke atas ekonomi negara. Cabaran yang bakal kita hadapi sangat berbeza dengan cabaran yang saya hadapi pada tahun 1997.