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MY EMPLOYERS AND CLIENTELLES




A THOUGHT

It’s wonderful to revisit the past, though not every memory is nostalgic some can drain your spirit to live. I find the present while learning valuable lessons from the past (so they’re not repeated), and focus on the future gives me a sense of closure, ownership, even drives me to move forward, and feels truly empowering.

Perhaps it's time to recite this daily mantra - that "enough is enough" - "no more being a victim, I'm retaking control of myself and my life"

BIODATA - NIK ZAFRI



 



NIK ZAFRI BIN ABDUL MAJID,
CONSULTANT/TRAINER
Email: nikzafri@yahoo.com, nikzafri@gmail.com
https://nikzafri.wixstudio.com/nikzafriv2

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Business Management/Administration, IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council/Network Member of Gerson Lehrman Group, Institute of Quality Malaysia, Auditor ISO 9000 IRCAUK, Auditor OHSMS (SIRIM and STS) /EMS ISO 14000 and Construction Quality Assessment System CONQUAS, CIDB (Now BCA) Singapore),

* Possesses almost 30 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors/Technical Experts for leading consulting firms (local and international), certification bodies including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore), QHSEL Consultancy Sdn. Bhd.

He is also currently holding the Position of Principal Consultant/Executive Director (Special Projects) - Systems and Methods, ESG, QHSE at QHSEL Consultancy Sdn. Bhd.* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 18000 (ISO 45000) and EMS ISO 14000 for Civil/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Lembaga Tabung Haji - Flood ERP, WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc., Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia, Timur West Consultant : Business Methodology and System, Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team, MPDT Capital Berhad - ISO 9001: 2015 - Consultancy, Construction, Project Rehabilitation, Desalination (first one in Malaysia to receive certification on trades such as Reverse Osmosis Seawater Desalination and Project Recovery/Rehabilitation), ABAC Centre of Excellence UK (ABMS ISO 37001) Joint Assessment (Technical Expert)

He is also rediscovering long time passions in Artificial Intelligence, ICT and National Security, Urban Intelligence/Smart Cities, Environmental Social and Governance, Solar Energy, Data Centers - BESS, Tiers etc. and how these are being applied.

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :


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Friday, November 14, 2025

HIGHLAND TOWERS TRAGEDY REVISITED


Credit : Astro Awani

Disclaimer

This article is a technical synthesis prepared for informational and educational purposes only. All explanations, timelines, interpretations, and engineering assessments in this document are derived from open and publicly accessible sources, including news reports, academic papers, task‑force summaries, legal documents, and published case studies.

This article does not represent, quote, or replace any official government report, forensic investigation report, or authoritative findings issued by relevant Malaysian agencies, professional bodies, or courts.

The analysis is prepared from a civil, structural, and geotechnical engineering perspective, with supplementary notes on regulatory and administrative processes, strictly for general understanding. It may simplify or generalize certain technical aspects and should not be used as a substitute for professional engineering judgement, legal advice, or regulatory compliance.

While every effort has been made to ensure accuracy, errors or omissions may exist, and interpretations may differ from official positions. Any use of any contents derived from this article is at the reader’s own discretion and responsibility.


Block 1 of the Highland Towers condominium (Ulu Klang, near Bukit Antarabangsa) collapsed on 11 December 1993 after a large, retrogressive landslide behind the building pushed the foundations and destroyed a retaining structure, the slide was the product of hillside clearance/over-development, failed drainage/diversion works and inadequate slope design/maintenance. 48 people died


1) Short timeline/Project Background

Highland Towers was built in phases in the 1970s–early 1980s at the foot of a steep, terraced hill in Taman Hillview / Ulu Klang. Block 1 (the southern block) is the one that collapsed.

In the early 1990s the Bukit Antarabangsa hilltop behind Highland Towers was developed (new roads, houses and earthworks). That development involved extensive cutting, vegetation removal and installation of diversion/drainage works (the “East Stream” diversion pipe is repeatedly mentioned in accounts). Heavy/repeated rain in December 1993 then triggered progressive slope failure. 

On 11 Dec 1993 the down-slope movement and failure of retaining works/earth mass undermined the piled foundations/rail-pile system behind Block 1; the block moved, fractured and collapsed. Rescue recovered 2 survivors and 48 fatalities.

2) Possible Engineering and Technical Root Causes

Several post-incident theories (later refuted) theorized that:

wastewater and greywater did not discharge properly into designated drains, leading to seepage and percolation into the subsurface soils behind Block 1. Over time, this may have softened the foundation soils, increased moisture content, reduced effective stress, and compromised pile stability. While not the primary confirmed trigger, personally I feel that this factor despite a good theory should be taken into account as a plausible contributing mechanism that exacerbated overall ground saturation and instability.

The following causes; however; are the commonly agreed, evidence-based causes cited by geotechnical studies and task-force reviews:

  • Slope destabilisation from hilltop development and vegetation removal - Clearing and terracing reduced root strength, changed surface runoff and exposed slopes to erosion during heavy rain,
  • Inadequate drainage and failed diversion pipe(s) - Diversion/pipe systems carrying the east creek and surface runoff either were under-designed, poorly installed or ruptured; water ingress and seepage into the slope greatly reduced soil shear strength and caused progressive erosion. Accounts point to burst diversion pipes and uncontrolled flow of silt, debris and water down the slope,
  • Failure of retaining works / shallow support systems - Retaining walls and “raker/rail” piles used behind the car-park/retaining zones were unable to resist the lateral mass of saturated soil. Some authors point to inadequate design for lateral soil loads and progressive undermining of foundations,
  • Inadequate site investigation and design assumptions - Subsequent case studies say geotechnical investigations, soil testing and slope stability analysis were insufficient or not conservative enough for the hillside conditions, thus, designs did not properly account for heavy rain pore pressure buildup and retrogressive failure mechanisms,
  • Progressive (retrogressive) landslide mechanism - Once a lower portion failed (retaining wall/toe), the failure propagated upslope, moving very large volumes of saturated soil/mud that pushed on foundations (estimates in popular accounts describe huge volumes) and caused structural collapse. 

Put simply: water + unstable cut slope + insufficient drainage + inadequate retaining/foundation design = a retrogressive landslide that overloaded and undermined building foundations.

AI Generated Image - Simple Schematic - Not to Scale

3) Possible Institutional, Procedural failures 

During that time, the technical failures occurred in an environment of regulatory weakness, poor coordination and weak enforcement :

  • Approvals without adequate hillside safeguards - Reviews after the event emphasised that state and local approvals allowed hillside development without consistent application of proper safeguards, guidelines or independent verification. The Malaysian Bar Task Force and subsequent studies list lack of compliance checks, inadequate planning procedures and approvals granted without sufficient technical oversight,
  • Poor monitoring and maintenance - Drains, diversion pipes and retaining facilities require ongoing inspection and maintenance; the task force cites poor maintenance of drains/retaining walls and failure to act on residents’ complaints or visible signs,
  • Fragmented responsibilities and weak verification of competence - The Task Force highlighted poor communication among developers, consultants, local authorities and state agencies and lack of independent verification of safety aspects for hillside works,
  • Enforcement limits and legal immunity issues - In subsequent litigation the Ampang Jaya Municipal Council (MPAJ) was at first held to have some pre-collapse liability in lower courts, but the Federal Court later ruled (2006) that the local council was immune under provisions of the Street, Drainage and Building Act (SDBA) for “approval and inspection” functions, a significant legal outcome that limited civil claims against the local authority. That judgment shaped the legal aftermath and discussion about local authority duties. 

4) Authorities and Parties Involved

  • Local authority (MPAJ at the time) : issues site approvals, inspects stormwater/drainage and enforces building codes. Investigations and the Task Force later criticised approval practice and monitoring but in litigation MPAJ successfully invoked limited immunity for its regulatory functions,
  • Jabatan Kerja Raya (PWD) : involved in slope/road infrastructure and (later) commissioned government inquiries into Bukit Antarabangsa landslides. The Task Force referenced a federal JKR investigation whose full public release was an issue at the time,
  • Landowners, developers, consulting engineers : the main parties responsible for safe design, correct earthworks, proper drainage and supervision. Civil suits were pursued against developers, engineers and other private parties. The technical reviews criticise competence and execution at the development level,
  • Department of Environment (DOE) and Department of Occupational Safety & Health (DOSH)? : At the time, DOE is normally concerned with environmental impact, erosion control and consent conditions while DOSH at the time focuses on workplace safety (less central to a post-occupancy landslide, but relevant for construction phase safety). Public records and the Task Force emphasis focus mainly on planning, JKR and local council responsibilities (rather than DOSH actions in the disaster’s immediate technical causes, most published technical reviews do not place DOSH at the centre of the collapse causes as the original OSHA 93 was still at its' infancy stage (where the author was involved in the (unofficial) translation of the Parliament handsard in the consultancy capacity serving an Australia-Malaysia JV Safety Consultant)

5) Aftermath

Lawsuits followed - banks and some defendants settled with homeowners. The Federal Court ruling on MPAJ’s immunity (2006) was a landmark - it limited claims against local authorities for pre-collapse regulatory actions, which in turn shaped how liability is apportionable in Malaysia. 

The tragedy triggered repeated public and professional calls for better hillside development guidelines, stricter geotechnical standards, improved drainage and monitoring and clearer institutional responsibilities, many of which were reflected in later regulations, guidelines and the Task Force recommendations. 

6) Lessons Learned 

Practical recommendations that come from the literature and task-force reviews:

  • Require competent, independent geotechnical investigation and slope stability analysis for all hillside works; design conservatively for worst-case rainfall/pore pressure,
  • Do not allow unchecked top-cutting/overdevelopment without robust retaining systems, positive drainage and a mandatory maintenance plan,
  • Insist on durable, inspected drainage/diversion works (pipes, gutters, culverts), surface runoff must not be allowed to concentrate onto or into slopes,
  • Improve inter-agency coordination (local councils, JKR/DID, DOE - now known as OSC) and make roles/responsibilities and enforcement clear. 
  • Implement slope monitoring, early-warning (movement, pore pressure) and community reporting channels so warning signs trigger action,

7) Short caveats about sources and remaining uncertainties

Multiple technical reviews and academic case studies (UM/UMP theses, research papers) analyze the geotechnical mechanisms; the Malaysian Bar Task Force collated legal and regulatory problems. Some government inquiry reports were not widely released at the time, and some fine technical details (exact pipe locations, as-built details of the retaining pile system) are reconstructed from expert testimony and post-event studies rather than a single public forensic report. 

8)  Other Tragedies

It's important to mention that there have been other incidents at the surroundings after the Highland Towers tragedy :

a) Taman Hillview landslide (20 Nov 2002) : A slope failure in Taman Hillview destroyed a bungalow and killed 8 people. Investigations indicated re-activation of an old landslide/filled zone.

Engineering summary: deep-seated re-activation of an earlier slide mass and unstable fills; local drains and slope materials were friable and became saturated after heavy rainfall/runoff concentration. The incident occurred only a few hundred metres from the Highland Towers site, showing persistent area vulnerability. 

b) Bukit Antarabangsa/Taman Bukit Mewah landslide (6 Dec 2008) : A large landslide destroyed multiple houses and killed several people (reports vary: 4–5 fatalities reported in multiple sources). The failure affected a wide swathe of slope (tens to a hundred metres scale).

Engineering summary: classified by investigators as a deep-seated landslide with a large crown width and significant depth; mechanisms included prolonged/intense rainfall, slope cutting/filling and poor retaining/foundation for slope toes. The failure measurements recorded (crest width, length, depth) are consistent with a deep, translational/rotational mass movement rather than a small local slip.

c) Numerous smaller but significant slides and reactivations (1993–2010s) : Multiple smaller incidents, slope reactivations and failures have been recorded across Ulu Klang/Bukit Antarabangsa (research reports and the Malaysian Bar Task Force catalogue dozens of events and many remediation works). Several caused property loss and some caused fatalities over the years. 

Engineering summary: many were rainfall-triggered, involved cut/fill zones or old landslide scars, and were aggravated by obstructed or misdirected drainage, poor retaining-wall construction (rubble or inadequately anchored walls), or the presence of loose fill materials. Research reviews count multiple major incidents in the area across two decades and emphasise recurring weaknesses in hillside approvals and maintenance. 

9) Recurring Technical Themes (why these keep happening)

  • Rainfall + infiltration/pore pressure: Many failures were rainfall-triggered; prolonged or intense rain increases pore water pressure, reducing effective stress and shear strength of residual or fill soils. This is the proximate trigger in most cases,
  • Human modification of slopes: Hill cutting, terracing, filling of gullies and vegetation removal changed the hills’ natural equilibrium and often created vulnerable geometry (steep free faces, overloaded benches),
  • Inadequate or failed drainage/diversion works: Under-designed, clogged, ruptured or poorly maintained surface and subsurface drainage concentrated flow or allowed seepage into slopes, a common aggravating factor,
  • Use of weak fills and poor retaining practice: Poorly compacted fill, rubble walls and non-engineered toe supports were repeatedly implicated. Deep seated failures often involve weak layers or interfaces beneath fills,
  • Insufficient geotechnical investigation and oversight: Repeated studies call out limited site investigations, complacent assumptions about soil strength and lack of independent peer review for high-risk hillside works. 

9) Institutional/Regulatory Pattern

After each major failure there were reviews, task-forces and recommendations but published audits (and later events) suggest incomplete implementation, fragmented agency responsibilities and enforcement gaps (per Malaysian Bar Task Force and academic reviews).

10) Quick engineering implications/actions takes
  • Treat the whole Bukit Antarabangsa/Taman Hillview area as high-risk: require full geotechnical reinvestigations and monitoring for any new works,
  • Inspect and rehabilitate all drainage/diversion conduits: ensure positive discharge away from slopes,
  • Replace or underpin weak retaining systems and replace loose fill with engineered solutions (anchors, deep piles, drained retaining systems),
  • Enforce independent peer review, maintenance bonds and continuous monitoring (piezometers, inclinometers, rainfall thresholds & alarm/evacuation triggers)



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