Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

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Saturday, September 10, 2016


Oleh : Nik Zafri Abdul Majid, Disember, 2005 - Sebarang penyalinan kembali harta intelek ini dalam apa juga bentuk tanpa kebenaran penulis adalah menyalahi undang-undang

Penulis pasti ramai di kalangan usahawan meminati bidang francais. Francais juga merupakan satu bidang yang sangat berpotensi untuk dimajukan. Bagi yang meminati bidang ini, berikut ada beberapa 'tips' yang boleh penulis kongsi bersama kepada bakal usahawan yang ingin terjun ke bidang ini.

1. Mengetahui apa itu francais dengan membaca maklumat mengenainya, memasuki kursus jangkapendek/jangkapanjang, mendapatkan nasihat rakan-rakan yang telah berjaya di bidang francais, mendapatkan khidmat perunding/peguam/akauntan yang trampil/berkelayakan/berpengalaman, dan sebagainya,

2. Mengenalpasti kemampuan (pengetahuan dan kewangan) anda dan prospek menyertai bidang ini, jika terasa masih ada sebarang kekurangan yang nyata pada diri anda, maka berundurlah dengan seberapa segera,

3. Mengetahui bahawa francais adalah merupakan satu sistem edaran dan francaisor merupakan penciptanya di mana francaisi perlu mematuhinya,

4. Mengetahui bahawa perniagaan francais adalah seumpama mendapatkan satu lesen yang perlu dijaga dengan teliti dan tidak melanggar apa-apa undang-undang yang bersabit dengannya sehingga mengakibatkan lesen itu 'mati' atau 'ditarikbalik',

5. Setiap perniagaan yang baik memerlukan wawasan - maka anda juga perlu membuat satu wawasan selama 1 dekad atau lebih halatuju hidup anda (termasuk peribadi) dalam perniagaan ini - wawasan ini perlu dipecahkan (dan diukur/tandaras/benchmarking) kepada dasar, misi, objektif, sasaran, hasil keputusan termasuk PDCA

6. Memastikan jenis perniagaan yang sesuai - samada produk/perkhidmatan - yang akan diniagakan dalam bentuk francais,

7. Mengenalpasti kehendak francisor (yang boleh diibaratkan sebagai pelanggan) atau francaisi; jika anda francaisor; (yang boleh dianggap sebagai 'rakan kongsi' dan bukannya 100% sebagai seorang 'pembekal atau agen')

8. Adakah anda merancang untuk bekerja sendirian atau secara perkongsian samada francaisi atau francisor,

9. Jika anda berminat menjadi seorang francaisor, anda perlu memastikan jenis industri terbaik dan berpotensi dengan melihat 'petunjuk-petunjuk' seperti prestasi saham, operasi, kewangan, jualan/pemasaran dan prospektus syarikat-syarikat seumpamanya/pesaing sebelum melaburkan wang,

10. Jika anda berminat menjadi seorang francaisi, anda perlu mendapatkan maklumat semaksimanya dari francaisor dan :

10.1 menilai maklumat berkenaan,

10.2 jika perlu, anda harus melawat premis dan/atau kilang pengeluaran milik francaisor,

10.3 anda perlu bertanyakan maklumat-maklumat secara langsung dengan francaisor samada menerusi surat-menyurat, e-mail, panggilan telefon atau semasa lawatan ke premis francaisor,

10.4 jika francaisor memiliki laman web/portal, lawatilah laman web/portal berkenaan,

10.5 minta dari francaisor sebarang brosur/flyer/maklumat teknikal produk/perkhidmatan atau Contoh surat/perjanjian Tawaran Francais,

10.6 jika boleh, dapatkan senarai francaisi yang telah beroperasi dengan francaisor dan cuba hubungi francaisi berkenaan bagi mendapatkan maklumat mengenai francaisor dan cara sistem perniagaan ini beroperasi,

10.7 jika boleh, anda perlu mendapatkan aliran proses perniagaan (core-business plan) daripada francaisor (biasanya jika francaisor telah disijilkan dengan ISO 9000),

10.8 cuba dapatkan maklumat mengenai francaisor daripada vendor-vendor/pembekal-pembekal/sab-kontraktor yang membekalkan khidmat/produk kepada francaisor,

10.9 sertai pameran yang bersabit dengan perniagaan francais dan dapatkan seberapa banyak maklumat - tetapi ini belum mencukupi kerana anda masih perlu melawat premis francaisor,

11. Memahami cara pengurusan kewangan yang berkaitan dengan perniagaan francais yang telah anda pilih, (samada francaisi/francaisor)

12. Mengetahui bayaran-bayaran yang perlu seperti royalti, jaminan bank (BA/BG/LC), iklan dan promosi dan sebagainya,

13. Mengetahui jumlah modal yang diperlukan untuk mula beroperasi?

14. Membuat satu rancangan/pelan perniagaan termasuk analisa pasaran dan risiko, ramalan jualan, sumber manusia yang trampil/berkelayakan/berpengalaman, ramalan aliran tunai, untung rugi, dan sebagainya,

15. Sentiasa mempunyai hubungan/komunikasi yang baik antara francaisi dan francaisor. Walaupun sesetengah masalah pasti akan timbul sehingga ke peringkat yang boleh 'mengancam' kontrak/perjanjian atau kepentingan mana-mana pihak, namun komunikasi yang baik boleh menyelesaikan segala masalah yang timbul,

16. Sentiasa mendapatkan khidmat nasihat perunding/akauntan/peguam yang dilantik - ini penting bagi memahami kehendak francaisor/francaisi seperti spesifikasi, perjanjian yang akan ditandatangani dan sebagainya.

Samada anda seorang francaisi atau francaisor, penulis ucapkan :