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BIODATA - NIK ZAFRI




NIK ZAFRI BIN ABDUL MAJID, CONSULTANT/TRAINER
Email: nikzafri@yahoo.com, nikzafri@gmail.com
http://www.nikzafri.blogspot.my

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia



Risk Based Thinking ISO 9001:2015

(The answers provided are not to be deemed as solutions but basic guidelines, please contact me for further details of consultancy and training)

Q : Do I issue NCR for Risk Identification/Assessment? (i.e. HIRARC)

A : Risk Identification/Asessment and even HIRARC itself is an assessment NOT an audit/inspection. Please do not confuse the two. When we talk about risk, the word "proactive" must always come into the picture. Risk Based Thinking in the new ISO 9001:2015 is previously known as "Preventive Action" but spoken in a wider sense.

If you are using HIRARC, then there are "marks" to denote severity and likelihood of the risk being identified. You can note suggestion or instruction for improvement based on your findings and discuss in your Management Review.

Q : I am a newbie in Risk Management, where to start on Risk Based Thinking during upgrading from the old version?

A: ISO 9001:2015 do not make it "a must" to have a full risk management. Unless it's already part of your core business process (especially planning), e.g. using HIRARC, then that's different. Look at your core business process and identify/ brainstorm the possible risk associated with every process where applicable. Using the Risk Register would be a good idea.

The reason why "Risk Based Thinking" is introduced into ISO 9001:2015 is because to reduce non-conformance and customer complaints, to justify clearly (substantiated with evidence) the Department/Unit Objectives, KPI/KRA, Balance Scorecard etc. (not simply pick up a figure from 'the sky')

Note :


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Monday, September 14, 2015

FALSAFAH PERNIAGAAN - SOALJAWAB MENGENAI PENGURUSAN KEWANGAN - BERSAMA NIK ZAFRI

Salam Tuan Nik,

Soalan berkaitan dengan falsafah perniagaan. Saya pernah jumpa satu teori atau method dalam pengurusan perniagaan yang menyatakan bahawa "pengurusan perniagaan itu adalah pengurusan RM (ringgit malaysia) dan MASA (time). keberuntungan perniagaan itu bergantung kepada kecekapan usahawan itu mengurus RM dan MASA secara berkesan"

Saya ingin mendapat pandangan Tuan Nik terhadap pernyataan di atas.

Jika boleh, Tuan Nik tolong berikan panduan bagaimanakah yang dikatakan mengurus RM dan MASA yang berkesan.

Ini kerana seringkali kita dapati ada usahawan yang mengalami masalah kekurangan modal kerja dalam menjalankan perniagaannya. Malah ada juga usahawan yang gagal memenuhi pesanan pelanggan dalam tempoh ditetapkan.

Diharapkan Tuan Nik dapat memberi panduan bagaimana nak mula mengurus RM dan MASA ini, aspek kawalan yang boleh diamalkan serta bagaimana nak mengukur keberkesanan pengurusan RM dan MASA yang telah dijalankan.

Jawapan

Salam saudara

Sebenarnya saudara merujuk kepada Time Value of Money.

Ianya bukanlah satu falsafah perniagaan tetapi suatu disiplin yang agak piawai terutamanya pada perniagaan yang melibatkan kewangan/perbankan - namun boleh juga digunakan (di mana berkenaan) pada mana-mana bentuk perniagaan sekalipun.

Kalau nak bercakap pasal ni..aduh..panjang ler...lagipun saya lebih mudah memahami dan menerangkan dalam Bahasa Inggeris. Antara lain sila rujuk artikel dari Wiki

Ini adalah formula yang hampir sama saya gunakan. Maaflah, bukan tak nak jawab - tapi sukar nak 'translate'.

Sebenarnya topik ini sangat kompleks lebih-lebih lagi apabila kita mengaitkannya dengan pengurusan masa. Topik pengurusan masa ini bergantung kepada persekitaran kita umpamanya (sekadar menyebut beberapa contoh) Semasa bekerja dan selepas persaraan, Pengurusan Projek Pengurusan Perniagaan dll. Ianya juga bergantung di atas suasana ekonomi semasa.

Berikut adalah sebab-sebab antara kenapa perancangan wang kita gagal (terutamanya di Malaysia) tidak kira samada entiti itu sebuah syarikat atau sebuah keluarga atau individu

Kita kadangkala tidak merancang perbelanjaan dengan betul dan akhirnya kita sering bertanya "Ke mana perginya wang yang kita ada?" kerana rasa sepertinya 'wang itu seperti air mengalir' sentiasa kehabisan. :

1) Keutamaan perbelanjaan - apakah perbelanjaan yang biasa dilakukan - apakah sasaran jangkapanjang dan jangkapendek - sentiasa menyemak perbelanjaan dan tidak berbelanja atas barangan/perkara yang tidak diperlukan.

2) Tiada simpanan atau rizab - kalau nak dikira setiap entiti perlu ada sekurang-kurangnya 30-50% daripada pendapatan/keuntungan tahunan (bergantung kepada kes)

Caranya ialah mempunyai tabiat yang baik dalam perbelanjaan. Ini akan membantu kos kontigensi atau semasa kita kecemasan. Margin simpanan ini penting kerana ianya akan memberikan rasa selamat dan jiwa yang tenang.

3) Terlalu banyak hutang - walaupun kredit diakui dapat membantu kita semasa kecemasan (bergantung kepada cara kita menggunakannya) tetapi kredit juga boleh menjatuhkan seseorang atau sebuah organisasi menjadi terikat kepada pembayaran yang tinggi walaupun secara berperingkat. Jika terlepas satu atau dua bayaran, kemungkinan boleh membawa kepada kemuflisan.

4) Bonus, pulangan dsb. - jika mendapat pulangan cukai, atau mendapat bonus atau kenaikan gaji atau mungkin mewarisi harta, kebanyakan dari kita atau syarikat suka membelanjakan wang secara mewah dan akhirnya duit sebanyak mana pun boleh kehabisan.

5) Tiada perancangan 'overhead' - ini juga antara sebab terbesar apabila mengabaikan

a) pembayaran 'installment' tidak kira apa juga aset - tambahan pula kos penyelenggaraan untuk aset-aset ini juga tidak diambilkira, (jika kos penyelenggaraan diabaikan, besar kemungkinan aset kita akan cepat rosak dan akhirnya kos pembaikan malah susutnilai juga sangat tinggi - di sinilah kita akan mengalami kerugian), selain itu - pembayaran bil air, elektrik dll juga perlu diambilkira.

Saya pernah melihat beberapa organisasi yang sengaja melambat-lambatkan pembayaran gaji atau 'progress payment' samada untuk 'rolling' dahulu (ini kira ok la gak) atau lebih teruk, ambil dulu - tutup 'lubang lain'.

Ini juga berkaitan dengan penstrukturan kredit (Debt Restructuring)- bukan sahaja organisasi malah individu.

6) 'Nett & Gross' - kadangkala kita tidak terfikir bahawa 'bersih' dan 'kasar' adalah berbeza. Kita sering terfikir yang besar (gross) dan akhirnya kita hanya mendapat tersangat kurang dari nilai yang kita harap-harapkan.

Walaupun kita bukan akauntan sekalipun, kita perlu juga tahu asas perakaunan.

Jika kita bakal mendapat wang bayaran dsb., kira dahulu apa yang perlu dibayar (payable) - contohnya hutang/kredit/installment dsb., malah saya sendiri pun mengira caj bank ke atas contohnya cek outstation, pemindahan wang menggunakan sistem perbankan talian atau ATM, dll., kadar faedah pinjaman atau gadaian dsb. (mortgage & leasing), liabiliti dll., gaji pekerja/kakitangan dll.

Inilah yang bahayanya - kita rasa kita akan dapat RM1 juta, tetapi sebenarnya selepas ditolak, sebenarnya bahagian kita hanyalah RM500,000.00

7) Sikap tidak sabar menanti - perkara ini berlaku kerana terpengaruh dengan rakan-rakan, organisasi yang bersaing dengan kita, iklan media dll.

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