Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

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Saturday, July 25, 2009


I'm back!!

I've been relooking into the 1998 - 2001 Malaysian economy and discovered many great things. Not about the recession but about how we rebound and learn from our past mistakes. There have been hiccups here and there but yet we survived. I think IF given limited choice, which were the best two ideas that helped - I would vote for two (Of course it's the Legendary Tun M) :

a) 'controversial' decision to peg the RM to the USD and
b) Reintroducing/Rebranding of ICT & new technology

Between 1999 - 2000, new technology including ICT have been reintroduced 'cautiously' into the market and this time, the technology are there to stay and a lot of good things been happening. To mention a few, the Knowledge Management era, B2B/B2C and finally e-commerce.

Numbers of IPOs increased dramatically especially those having to do with technological stocks.

Early 2001 US Market a.k.a. NASDAQ experienced a 'burst of technological bubble'. The Feds attempted to minimize borrowings by increasing the rates to stop bubble burst but the effort came too late.

Then I dig further which leads me towards the fundamental principles of economy. I did say these sacred words (where was it huh?):

"If everybody want to sell, who wants to buy" or "If everyone is a supplier, who is the customer then?"

As you no doubt have guessed - the principle that I'm talking about is "Supply, Demand and Equilibrium" but in a different perspective.

Malaysia almost made the same mistake by giving out loans and grants (via Banks & Financial Institutions including some Government Agencies) but the businesses they were 'helping' are mostly suppliers/contractors/service providers/sellers etc and not customers. New products, New technologies - everything NEW - mostly claimed to 'assist the Government in their plans' but actually to 'make more money'. (In the end suppliers are flooding the market and not customers)

Again, I'm not implying that the business plans submitted didn't take into account the target market a.k.a. the customers but I'm just looking at the facts.

In laymen term, the customers at the point where borrowings were provided to the suppliers or sellers - are either :

a) loosing their purchasing powers quite rapidly.
b) Or did they have too many suppliers to choose hence, they thought of one good idea -
c) why not I just keep my money without spending them?

Then the banking and financial institutions have no choice but to increase the rate in order to minimize borrowings. Although this has; in a manner of speaking; helped in the 'rebounding process, - but again, there were little effort to help out the customers to regain their purchasing powers or increase promotion on buying rather than keeping.

The 'rich' customers did spend their money but based on my analysis on people going out for vacationing and business purposes overseas, these customers were spending outside Malaysia!

Despite the tourism industry did spur the growth of tourists coming in assisted by MIDA, MITI etc for prospects of domestic investment or export but nobody really tried to capture how much money Malaysians are spending outside? (Here, I'm referrring to those who did not use MITI or MIDA avenues to invest outside but rather - their own initiatives - perhaps due to some 'smart partnerships' or 'JVs' that were not announced in the medias. Apart from this category, I will not touch on those who used their money for crazy shopping spree or gambling (well..it's their rights)

The other customers? You've heard it all the time :

Those 'customers really loosing the purchasing power' (moderate or poor family) decided to spend their money by saving them or buying only the required consumables may not be able to invest in 'high end investments'.
Back to the future : (now)

Old habits never die.

We have experienced above 1000 KLCI achievements and suddenly (as I have said in another topic) the market become erratic. Yes, I did say that Banks and Financial Institutions including relevant Government Agencies should help and I must admit I was a bit wrong in my decision. (when I found out - loans and grants are focussing mainly on Suppliers again - as I speak)

So, how to balance and reach 'equilibrium'? (not necessarily 50%-50% - you can't do that)

I was speaking to a Malaysian friend working in the Middle East. He noticed one remarkable thing...it's not easy to find a 'poor guy or family'..everyone is working or at least doing business, or very rarely he heard that people cannot buy things over there.

Again, I dig further...my friend told me that if there is a poor guy and they got to know about it...two things will be done :

a. Giving him/her a sum of money to cater for himself and family, pay his/her debts/overheads etc.

b. Next, giving him a job with proper training and development so that he too can earn a salary just like everyone else,

c. Alternatively, he will be given (not a loan) a sum of money to open up a business (again with training) if he has interest in any kind of business or accepting suggestions from Government 'experts/consultants'.

(Yes, you might say that the Middle East have abundance of oil and everyone is rich. But this country in the Middle East is a LOT bigger than Malaysia. For Malaysia and its population, we also have enough supply of fuel/oil and abundance of resources for everyone as well..)

I'm not asking too much - all I'm hoping for we can take good examples - how we're going to do it..that is really up to us. I think 'good intentions' must also be there before we do everything.

So conclusion for now....make effort to 'balance up' between the 'sellers' and 'buyers'...you'll see improvements in economy..I guarantee it!

Here's my complaints for the day :

1) Funny, I still see 'genuine poor people' in Gombak who are really scared to ask for help because

a) they are illiterate or

b) been cheated with their ICs 'taken away' by unscrupulous people or

c) too scared to go to Government offices to ask for help or scared of procedures or scared of being chased out and many more.
so where's the 'Wakil Rakyat'? Where's the 'Ahli Parlimen' - don't care 'lah' whether you from BN or BA..just do your work - do not treat these people as 'don't exist'!

2) Funny, for almost 10 years, I still see 'rats' and 'unattended garbages' - if we can't solve these two 'small problems' or start pointing hands to another party - then what more to solve problems of people?

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