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Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri) Can I still offer consultancy or training? Who claims otherwise? Absolutely, I can.

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BIODATA - NIK ZAFRI


 



NIK ZAFRI BIN ABDUL MAJID,
CONSULTANT/TRAINER
Email: nikzafri@yahoo.com, nikzafri@gmail.com
https://nikzafri.wixsite.com/nikzafri

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Network Member of Gerson Lehrman Group, Institute of Quality Malaysia, Auditor ISO 9000 IRCAUK, Auditor OHSMS (SIRIM and STS) /EMS ISO 14000 and Construction Quality Assessment System CONQUAS, CIDB (Now BCA) Singapore),

* Possesses almost 30 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 18000 (ISO 45000) and EMS ISO 14000 for Civil/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Lembaga Tabung Haji - Flood ERP, WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc., Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia, Timur West Consultant : Business Methodology and System, Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team, MPDT Capital Berhad - ISO 9001: 2015 - Consultancy, Construction, Project Rehabilitation, Desalination (first one in Malaysia to receive certification on trades such as Reverse Osmosis Seawater Desalination and Project Recovery/Rehabilitation)

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :


TO SEE ALL ARTICLES

ON THE"LABEL" SECTION BELOW (RIGHT SIDE COLUMN), YOU CAN CLICK ON ANY TAG - TO READ ALL ARTICLES ACCORDING TO ITS CATEGORY (E.G. LABEL : CONSTRUCTION) OR GO TO THE VERY END OF THIS BLOG AND CLICK "Older Posts"


 

Tuesday, March 28, 2023

PENCERAMAH TIDAK BERTAULIAH TELAH DERHAKA PADA RAJA-RAJA

Assalaamuálaikum wbr.
Beberapa penceramah (ada yang terkenal) walaupun tidak mendapat tauliah dengan beraninya melanggar titah Duli-Duli YMM Raja-Raja Melayu. Mereka teruskan ceramah dengan alasan tidak ada unsur politik tetapi hanya mengajar agama.
Ada pula yang jahil menyokong dan menempelak perkara ini sebagai sistem feudal (yang mana secara sinis ditujukan kepada sistem beraja) Dengan beraninya seolah-olah mencabar pihak Istana dan parti-parti politik supaya tidak masuk campur dalam urusan ini.
Pada saya, mereka yang melanggar (termasuk menghasut untuk melanggar) titah KDYMM Raja-Raja Melayu adalah golongan penderhaka tidak kira penceramah dari parti siasah mana yang mereka wakili. Jika kita boleh patuh dengan :
a) penetapan puasa oleh Penyimpan Mohor Besar Raja-Raja setelah mendapat perkenan Duli-Duli Yang Maha Mulia Raja-Raja Melayu
atau
b) menerima titah KDYMM SPB YDP Agong dengan sokongan Raja-Raja Melayu bagi parti yang mendapat majoriti untuk memerintah negara,
Kenapa dalam hal tauliah, golongan ini memilih pula untuk menolak titah? Terdapat sesetengah penceramah dengan beraninya menempelak Raja-Raja Melayu dalam ceramah mereka tanpa sebarang provokasi. Adakah ini contoh uswatun hasanah yang hendak kita tunjukkan kepada pendengar dan pengikut kita?
Janganlah sampai Duli-Duli YMM Raja-Raja Melayu sendiri yang selama ini banyak bersabar - mengambil tindakan tegas menggunakan kuasa eksekutif mereka untuk menitahkan penceramah-penceramah ini ditangkap, didenda dan dipenjarakan. Atau menghasut pengikut supaya menghalang pihak berkuasa dengan melakukan kekerasan supaya penceramah ini tidak ditangkap?
Melanggar titah Raja-Raja adalah satu kesalahan yang sangat berat. Kita yang mengaku Melayu beragama Islam tidak diajar untuk menderhaka kepada Raja-Raja.
Saya memuji DYMM Sultan Johor yang memberikan amaran keras kepada AJK Masjid jika memberi laluan kepada penceramah yang tidak mendapat tauliah Majlis Agama Islam Negeri Johor di mana AJK-AJK Masjid akan dipecat bagi menjaga kemurnian aqidah Ahlus Sunnah wal Jamaah.
Wassalaamuálaikum wbr.

Sunday, March 26, 2023

MASALAH IBU TUNGGAL MENERIMA BANTUAN DARI GEREJA DAN DAKWAAN LEMBAGA ZAKAT TIDAK PERNAH MEMBERIKAN BANTUAN

 



Walaupun video ini video lama, pada pendapat saya, masalah seperti ini juga timbul disebabkan oleh banyak perkara yang mungkin kita terlepas pandang.  Ianya perlu dilihat dari banyak aspek - mengikut pengalaman : 

a) Ada asnaf yang buta huruf dan terpaksa dibantu pengisian borang permohonan serta mencari lampiran yang perlu, (saya ikut membantu secara sukarela tanpa mengenakan sebarang bayaran tidak kira bangsa atau agama - dan Alhamdulillah samada permohonan JKM, bantuan B40 termasuk Lembaga Zakat telah meluluskannya) Cuma yang jadi masalah, ialah untuk mendapatkan pengesahan tempoh mastautin atau pengesahan penghulu/ketua kampung atau wakil rakyat dll, kadangkala sukar kerana kesibukan mereka dengan urusan)

b) Ada asnaf yang tidak mempunyai akses kepada internet jauh sekali tahu menggunakan email atau membuat permohonan secara talian (masalah ini rasanya perlu diambilkira kerana tanpa akses kepada internet akan menyukarkan mereka memahami prosedur yang ditetapkan. Walaupun kerajaan sedang berusaha memastikan liputan internet di kawasan-kawasan tertentu, namun pendidikan asas menggunakan internet juga perlu diambilkira)

c) Ada asnaf yang baru hendak mendaftar, tidak ada duit tambang; jangankan ke Lembaga Zakat/Baitulmal, nak ke masjid pun tak lepas, (saya kadangkala membantu mereka tanpa mengenakan apa-apa bayaran untuk belanja tambang/kad touch and go dan kadangkala menghantar sendiri mereka ke Lembaga Zakat/masjid berdekatan)

d) Ada yang baru termasuk dalam golongan asnaf kerana kehilangan punca pendapatan dan mungkin terasa malu untuk memohon bantuan dari mana-mana pihak. (yang ini juga perlu dikenalpasti) Asnaf jenis ini boleh dikatakan "asnaf sementara" dan boleh dibantu sehingga mereka kembali mendapat pekerjaan atau menjalankan perniagaan. Ini juga memerlukan banyak agensi dan tidak semata-mata Lembaga Zakat,

Masalah bantuan dari gereja kepada orang Islam, pada saya, tidaklah menjadi satu masalah kerana ianya berdasarkan faktor kemanusiaan dan  asalkan tidak mengganggu gugat aqidah si penerima. Namun, ianya berpotensi mencetuskan sangkaan buruk orang ramai yang tidak menyiasat terlebih dahulu dan terus "membantai" Lembaga Zakat. Apapun, saya harap Lembaga Zakat tidaklah mengambil apa-apa tindakan perundangan samada kepada NGO berkenaan mahupun asnaf yang membuat dakwaan.

Seperkara lagi, pihak ketiga yang membantu asnaf kadangkala ada niat lain, mungkin ingin mendapatkan sedikit habuan dari bantuan Lembaga Zakat. Ada yang mengambil bayaran terlebih dahulu dan terus hilang atau meminta lebih bayaran dari asnaf.

Ini yang sukar nak dikawal kecuali jika asnaf berkenaan tahu haknya dan boleh melaporkan kepada pihak berwajib.

Mengenai masjid pula, saya ada mendengar khabar bahawa pihak pengurusan masjid kadang-kadang meletakkan syarat seperti, penerima perlu berdaftar sebagai kariah terlebih dahulu. Ada juga khabar segelintir sehingga menyindir asnaf kerana tidak datang ke masjid. selain dari khabar unsur politik diambilkira sebelum memberikan bantuan. Jika dakwaan-dakwaan ini benar, satu sikap yang perlu dielakkan samasekali. Ada di antara asnaf yang terpaksa berpindah randah kerana kegagalan membayar sewa rumah dan apabila mereka ke tempat baharu, sukar pada mereka untuk berdaftar pula sebagai kariah di kawasan baru.

Apa yang saya cuba ketengahkan di sini ialah pihak pengurusan masjid perlu lebih proaktif mendekati masyarakat dengan lebih banyak turun ke padang. Walaupun saya sedar, LZ, JKM dll ada turun ke padang, mungkin mereka perlu lebih banyak usaha untuk melakukan sesi penerangan dengan bantuan penghulu/ketua kampung dll. Pihak kejiranan juga perlu mengambiltahu apa yang berlaku di sekitar mereka dan memberikan input terus kepada LZ atau menerusi NGO atau penghulu/ketua kampung.

Ini pendapat dhaif dari saya berdasarkan pengalaman saya sendiri.


QUOTE FOR THE DAY - BAILOUTS AND SHARES BUYBACK ARE NOT HELPING THE PEOPLE

 When bailouts happen or corporate loans being approved with low interest rates and restructured, I think the money is intended to boost the economy by building more infrastructures and/or ease unemployment problems.

Instead; the "money" is used to buyback own shares/stocks to stabilize the price (by the "corporate borrowers"). As a result we see : two shoot ups - (1) corporate debts, (2) stock market price.
While this can being applauded, one thing remain constant, this "glory" happened while so many people including graduates are still unemployed.
Although share buybacks is legal, yet, it does not contribute to the people.
And yes, providing stimulus may be a good thing, but to those who are able to work - to have them employed is far more better.
Basics : When money is overflowing, the goods are lesser and higher in price, inflation will happen. (or is it happening?)
I hope this will not be a trend in Malaysia but I do see signs.

Friday, March 24, 2023

FINAL PART - ANTI BRIBERY MANAGEMENT SYSTEM - Nik Zafri

 (ABMS = ISO 37001)

7.0 Continual Improvement

Nonconformity and corrective action

When a nonconformity (NC) occurs (usually issued via a Corrective Action Request (CAR), take quick action, control and correct. 

Some NC can result in dire consequences such as OSH or Environmental issues that maybe fatal or cause damage to assets. Most safety issues are either related to ignorance or bribery. (Fatal dan Damage may be relevant to RISK MANAGEMENT, thus review the risk register to find out if the risk has been addressed and mitigated or the risk could be a new one)

(NC can sometimes repetitive in different places. It's advised that auditors should issue 1 CAR for same NC but state the occurrence at different locations)

Find out the root cause (s) of the NC. Root Cause is NOT a personal blaming platform. It should be more related to the process itself.

The idea of corrective action is not merely repairing the system or machine or devices, it is important to improve the process where similar NC may happen at other places as well. This is where preventive measures need to be taken which may include review of effectiveness and changes to the ABMS.

Corrective Action - shall be appropriate to the effects of non-conformities. Looking back at root cause and evidences may help in determining the right corrective action. It is imperative that auditors NOT to depend on pictorial evidence but to visit on a "before" and "after" the NC to verify the photos and action taken (including follow-up actions) accordingly by the auditee.

For auditors, the effectiveness of the corrective action can only be seen in the next audit. My advise that auditors should also look into the bribery risk register and relevant random inspection records where necessary. (in the next audit, the auditor should note the effectiveness of the last audited corrective action by looking into further evidence afterwards as well)

Continual improvement is to determine suitability, adequacy and effectiveness of the anti-bribery management system.

This improvement could be the follow up actions from :

a) Changes in statutory and legal requirements,

b) Results of the Management Review,

c) changes in the ABMS itself,

d) internally proposed 

Saturday, March 04, 2023

ANTI-BRIBERY MANAGEMENT SYSTEM - PART 8 - Nik Zafri

 (ABMS = ISO 37001)

6.0 Performance Evaluation

  • Monitoring - what has been established, implemented, impose control (e.g. revision, issue, superseded etc)
  • Measurement - assess (audit/inspection) on benchmark, target
  • Analysis  - statistics on e.g. department vs non-conformance, project vs non-conformance etc.
  • Evaluation - against effectiveness of ABMS 

a) What to be monitored/measured
b) Person responsible 
c) Method with expected/actual results
d) timeframe/cut-off period
e) results of monitoring and measurement - analysed/evaluated (usually in Management Review)
f) reporting flow

Documented information required as evidence (records/forms/checklists duly filled)

Procedure is present for guide.

Internal audit is much the same clause as ISO 9000/14000/45000 etc. (differences are - anti-bribery details are defined in this clause)

- conduct at planned intervals (set a cut-off period/timeframe/frequencye.g. every 6 months = 1 Internal Audit or every 1 fiscal year = 1 or 2 Internal Audit (1 every 6 months)

- to comply and conform to the law and ABMS - as far as is practicable to the organization (custom) - not all elements/criterions fit the organization (justify why such element are skipped with evidence)

- effectively implemented and maintained.

should there be many locations or projects/sites - then arrangement to be made by at least the HQ to be audited and - should there be many locations or projects/sites - then arrangement to be made by at least the HQ to be audited and 2-3 ongoing projects (sampling) of different nature/trades (sampling per 5 projects) (as the projects may have a different team members)

- define audit criteria and scope and select competent auditors, 

- conduct audit with objectivity and impartiality - either independent function/management representative, the function (critical department/unit) involved in anti-bribery, 3rd party etc.

- report the audit - top management/governing body

- compliance and documented evidence

- audit program/results

Audit shall be reasonable, proportionate and risk based (well-balanced between the 3 aspects), 

Procedures shall be referred to ascertain any suspected or actual bribery, violation of policy or ABMS, failure of business associates (including consultant, supplier, vendor, contractor, sub-contractor) determine weakness or improvement

No auditor shall audit his/her own work. (this include his own unit or department - it must be cross-department/unit)

Management review

Top management shall review ABMS at planned intervals (every 6 months - 1 Management Review (MRM) or every fiscal year - 1 or 2 MRMs), determine suitability/adequacy/effectiveness.

MRM to consider : previous MRM, changes in external/internal issues, performance - non-conformities/corrective actions, monitoring/measurement results, audit results, bribery reports,investigation, risks and mitigation and continual improvement (if any) as output. (If ABMS requires no improvement, then maintain it and don't repair it unnecessarily)

MRM results to be reported to governing body (if any) and retain documented information/evidence.

Governing body (if any) shall review the ABMS for further action (investigation) if any by anti-bribery compliance function. Anti-bribery compliance function shall assess to ensure that AMBS is adequate, implemented and effective including investigations/audit results to be reported to Governing body.

The organization may also use business associate (3rd party is recommended) to assist in the review. (This will usually happen when results are inadequate or found dissatisfactory due to lack of substantial evidence)

Saturday, February 25, 2023

COMPANY CULTURE AND COMPANY POLICY - BY NIK ZAFRI

"I learn over the years that Company culture and Company policy are two different things in essence. Culture is a heritage passed down from generations of predecessors/founders of the company. Policy is something changeable as time goes by while culture has survived for centuries without change but may be assimilated although rarely. Culture can be incorporated into policy and it will boost the policy. But policy cannot be incorporated into culture as it will kill the culture"

Thursday, February 23, 2023

KENANGAN TIDAK BERAPA LAMA DAHULU - SKETSA/REALITI KEHIDUPAN/KEPALSUAN MANUSIA


Pada suatu masa - kira-kira dua bulan sebelum penghujung tahun lalu, sedang saya mencari beberapa perkakasan di DIY, tiba-tiba saya disapa. Saya melihat orang yang menyapa itu adalah kawan lama dalam "construction" yang lama menghilang. Katanya baru sampai "KL". Jadi saya pun mengambil peluang mengajaknya ke gerai berdekatan untuk berbual kisah-kisah lama. Saya dapati sepanjang perbualan, tingkah-lakunya sangat ganjil seperti "kucing hilang anak". Saya juga terkejut apabila dia menyatakan, ibubapanya telah meninggal serta dia juga telah bercerai dengan isterinya yang mendapat hak jagaan anaknya.
Rupanya juga agak cengkung dan pakaiannya seperti tidak terurus. Tidak seperti saya kenali dia hampir 20 tahun yang lalu. Dia tiba-tiba menyebut dengan nada beria-ia mengajak saya bertemu dengan seorang kawannya. Saya mulanya enggan, entah kenapa rasa hati seperti tidak tenteram. Akhirnya dia seperti mendesak, saya terpaksa bersetuju.
Pada masa yang sama dia terus memanggil kawannya menerusi telefon di hadapan saya, terkejut juga. Saya beritahu kawan saya bahawa persetujuan saya bukanlah serta-merta tetapi dia seperti mendesak sangat untuk saya berjumpa kawannya. Semasa dia berbual di telefon, saya terdengar dia "berbahasa istana" dengan orang yang dipanggil. Saya terdiam. Dia seperti gembira sangat jika saya dapat bertemu rakannya. Saya beritahu dia bahawa saya perlu ke tempat lain terlebih dahulu kerana ada temujanji dengan orang lain. Dia terpaksa bersetuju walau saya lihat dia tidak begitu ikhlas. Sekali lihat, nampak macam "takut" sangat.
2 jam kemudian, saya datang ke tempat yang dijanjikan, sebuah restoran yang saya sentiasa kunjungi. Dari jauh saya lihat kawan saya seperti serius sangat berbual-bual dengan gaya hormat kepada "Tengku" ini - siap tunduk-tunduk lagi. Saya juga sempat sekali imbas melihat wajah "Tengku" ini dari jauh yang saya cuba camkan namun - tidak pernah saya jumpa atau kenal.
Beliau berusia lebih kurang lingkungan awal 40-an. Setelah saya bersalam dengan sahabat saya, saya hulurkan tangan pada "Tengku" ini, dia menyambut salam saya tanpa berdiri. (Hati saya berkata : "amboi sombongnya, kerabat-kerabat diraja yang saya kenali termasuk bertalian rapat dengan Duli-Duli YMM Raja-Raja Melayu, pun amat "merendah diri" - sentiasa bangun dan bersalaman dengan saya" termasuk seorang yang bertaraf "Pemerintah").
Saya tidak suka bersangka buruk dengan sesiapa, lalu saya pun duduk di kerusi sisi meja makan. Kawan saya tiba-tiba mencuit mengajak saya ke pintu masuk utama restoran. Dia bertanya samada saya ada duit dalam RM100.00 untuk dia membayar "bil" "santapan" "Tengku" berkenaan. Hati saya "amat panas" tetapi saya tenangkan jiwa saya dan memberitahu kawan saya dengan lembut. "Nanti la dulu, biar dia makan, kita tengok la macamana"
Sepanjang perbualan, "Tengku" berkenaan membahasakan dirinya sebagai "kita" tetapi caranya agak kekok (namanya saya rahsiakan dulu kerana hal ini telah saya laporkan kepada pihak atasan) Dia memesan "makanan barat" tetapi apabila ditanya, cara "masakan", dia seperti terpinga-pinga. Dah la cakap "orang putih" pun "broken" (nak tergelak - tak padan dengan sikapnya yang angkuh) Saya juga memerhatikan "table manners" beliau - seperti kali pertama makan dengan "sudu/garfu/pisau" - bunyi pun bising macam "orang lawan pedang".
Apabila saya meminta kawan saya memesan makanan, saya lihat kawan saya seperti serba-salah. Lalu saya memberikan isyarat untuk dia pesan sahaja - itupun Nasi Goreng Kampung dengan "ais kosong" (sedih aku melihatnya). Saya ketika itu baru sahaja makan di rumah - lalu memesan sirap bandung. (dalam hati, saya berkata, "aku nak lihat permainan manusia ("Tengku") ini)
"Tengku" ini mengaku seorang kerabat sebuah negeri yang memang saya kenali suasananya. (tidak perlulah saya sebut nama negeri berkenaan) Pakaiannya agak kemas walaupun tidak kena padanan jaket "motor" hijau, berbaju kemeja pendek dan seluar panjang berwarna kelabu walaupun berkasut "Bally".
Oleh kerana sepanjang perbualan, dia tidak pernah memanggil saya "Nik" mahupun "nama kedua saya" (Zafri) atau "Encik" - sebaliknya memanggil saya sebagai "awak", saya beranggapan dia ini "miskin budi bahasa dan peradaban" apatah lagi saya lebih tua darinya, lalu saya membalas panggilannya dengan nama "you" (nasib baik tidak gunakan "mung", "aku" macam orang Kelantan) kerana setelah kurang dari 1 minit saya berbicara dengannya, tahulah saya bahawa saya mungkin berhadapan dengan seorang "kerabat palsu". Kawan saya sudah kena "scam" sampai bercerai-berai suami isteri dan habis duitnya "ditipu" oleh "kerabat palsu" sepanjang hanya 2 tahun berkawan.
Setelah hampir 30 minit "Tengku" ini cuba meyakinkan saya supaya memasuki satu skim "rahsia" kononnya "membantu masyarakat" (saya selalu mendengar akan topik ini dijadikan alasan - kisahnya betul, tetapi banyak yang menipu menggunakan kisah ini. Dari cara penerangannya itu juga banyak menimbulkan was-was) Tetapi saya kekal melakonkan watak seorang yang "lurus" dan tidak tahu apa-apa mengenai "skim" ini walaupun 3-4 perkara yang disebutkan itu adalah berlanggaran dengan undang-undang sekuriti/perbankan/kewangan/penggubahan wang haram.
Tanpa dia sedari, saya senyap-senyap whatssap seorang lagi kawan, supaya sengaja memanggil saya menerusi telefon. Taktik saya berjaya.
Kebetulan saya mengenali pemilik restoran berkenaan dan memberikan isyarat padanya yang saya akan bayarkan bil kemudian. Semasa di kaunter, Pemilik Restoran berbisik nak jumpa saya selepas "Tengku" itu "berangkat pulang". Saya mencadangkan satu lokasi lain (Agak-agak saya - mestilah dia nak tanya kes "kerabat" palsu ni)
Saya sekali lagi mengajak rakan saya keluar dan senyap-senyap menghulurkan sedikit duit padanya dan berjanji akan menghubunginya bila dia "free" (kawan saya beritahu bahawa dia menumpang rumah sepupunya lebih kurang 12km dari tempat tinggal saya) Saya juga cuba mendapatkan kad bisnes dari "Tengku" berkenaan tetapi dia membuat alasan bahawa "kadnya" dah habis dan berpesan minta saya beritahu kawan saya jika saya berminat.
Kawan saya segera berjabat salam dengan saya tetapi saya sengaja mengelak dari berjabat salam dengan "Tengku" berkenaan. Kawan saya dilihat "mengiringi" "kerabat" berkenaan ke dalam sebuah kereta model 1992 yang kondisinya agak kurang baik sedikit. Terlihat, garisan kuning pada frem no. plet kereta 4 angka dan juga satu stiker berwarna kuning bertampal di cermin. Kawan saya juga menjadi "supirnya" dan tolong "membuka pintu belakang" "Tengku" berkenaan. Katanya nak ke KLIA nak "berangkat" pulang ke "negerinya". Saya hanya terdiam cuma sangat simpati dengan rakan saya yang mudah "tertipu" dengan permainan "scammer". Mungkin juga kawan saya mengalami tekanan jiwa - kerana ibubapanya sudah tiada - bercerai pula dengan isteri dan tidak dapat bertemu anaknya sudah bertahun-tahun.
Semasa sampai di tempat "pihak berkuasa" bersama pemilik restoran berkenaan, saya telah dikejutkan dengan rekod/fail mereka menunjukkan bahawa "kerabat" berkenaan sudah "femes" rupanya - tidak apa-apa nama gelaran pangkal - dan sudah ada beberapa kes penipuan yang telah dilaporkan terhadap "kerabat ini" terutamanya kaum wanita yang mungkin terperangkap dengan penipuan "scammer playboy antarabangsa ini"
Kena denda pun sudah berkali-kali, kes undang-undang selesai "di luar mahkamah" kerana "menyamar" dan hampir dipenjarakan. Jika tidak ibunya datang membayar saman. Itupun ibunya berkali-kali menegaskan bahawa anaknya, dirinya dan suaminya "bukan kerabat diraja". (kesihan)
"Pihak berkuasa" bertanya pada saya jika saya ingin meneruskan hasrat saya untuk membuat laporan rasmi, lalu saya menggelengkan kepala dan berazam mengeluarkan kawan saya dari "penipuan" "Tengku" ini. (yang kemudiannya berjaya disedarkan) Rakan pemilik restoran juga terdiam seperti telah mendapat jawapan sebenar. Lalu dia berkata pada saya "Encik Nik, tak payah bayar" - saya niat sedekah pada orang yang tidak sihat jiwanya tadi" Mulia sungguh hati pemilik restoran ini.
Kisah ini banyak pengajarannya. Antara lain, jika kita tidak berbangga menjadi "diri sendiri" dan cuba menjadi "orang lain", memilih untuk hidup di alam "ilusi", maka di suatu masa "penipuan" kita akan diketahui, kalau tidak dengan cara aib, mungkin mengadapi risiko perundangan. Jika kita mudah terpedaya dengan muslihat orang lain, maka risikonya mungkin melibatkan rumahtangga kita. Tidaklah salah jika kita mengambil contoh yang baik untuk inspirasi diri tetapi carilah contoh yang berwibawa.
Sehingga hari ini - hampir 4 bulan - saya tidak lagi melihat kelibat "Tengku" ini di kawasan kediaman saya. (saya juga dah berpesan pada rakan-rakan supaya berhati-hati) Saya masih boleh bersabar tanpa kena tipu - kalau orang lain - tak taulah. Rakan saya pun entah ke mana perginya - harap-harap dia selamat.

DON'T GET SCAMMED. POSSIBLE FAKE RECRUITER


There are so many red flags. I can name at least 3 (there are more). Be careful especially if it's "bcc" and identified as "spam". Don't get scammed

 

Wednesday, February 22, 2023

PART 7 - ANTI BRIBERY MANAGEMENT SYSTEM - by Nik Zafri

 (Anti Bribery Management System = ISO 37001:2016)

Note : This is the most critical element in ABMS, failure to understand and comply to this element may prove negative to the organization.

5. OPERATION - Planning and Control

Process to comply to ABMS requirements should be planned and implemented. They should also be controlled and reviewed. (Process requires criteria, control and proper documented information)

Do not change the process unnecessarily. Apart from internal, focus also on outsourced process (sub-contractor, supplier, vendor, consultant etc)

Due Diligence - Bribery Risk Assessment

Potential bribery risk should be assessed no matter how insignificant (conducted on defined frequency for updated information) - transactions - projects/activities, if necessary - always involved business associates and certain important positions of the organization. Despite the organization may conclude that it is unnecessary, unreasonable or disproportionate to undertake due dilligence on certain personnel and business associate, but it is advisable and highly recommendable that apart from prioritization, assessment should also cover the rest of the organization as well. (no stone left unturned)

Financial Controls

is required to manage risk. Non-Financial control managing such risk should also be prioritized such as purchasing/procurement, operation, sales, commercial, HR and legislation-related activities. It's recommended to encourage business associates/service providers to understand, implement and consistent with the organizational strong view on bribery and ensure the implement their own anti-bribery controls/mitigation as well. (subject to assessment) It's recommended that the business associate/service providers/3rd party to submit evidence of anti-bribery controls/mitigation. 

Assessment should be reasonable and proportionate.

Anti-Bribery Commitments

Business associates with low risk of bribery should still be subject to assessment. They should show evidence of commitment and be willing to be assessed on any transaction, project, activity, or relationship. Failure to do so; in the event of proven bribery; the organization may terminate the business associates.

The organization must also be ready to assist in assessing, managing and help business associates understand the risk.

Gifts, Hospitality, Donations or equivalent

Procedure(s) is required to ensure any offering, gifts, hospitality, donations or equivalent could be perceived as bribery. (Clear definitions and situations are required to address these issues) 

Managing Inadequacy of Anti-Bribery Controls

Not all risks are manageable. The organization may change the nature of transaction, project, activity or relationship where applicable in order to better manage the risks. (It is recommended that business associates, supplier, sub-contractor, consultants should share the responsibility and accountability to manage risks of bribery that is found difficult to control)

(Should there be "red flags" situation (proven bribery has been committed), the organization may terminate, discontinue, suspend or withdraw (even taking legal action where necessary).

Raising concerns

Procedure(s) is/are required especially for smooth reporting or whistleblowing any possible or ongoing bribery activities to the appropriate personnel such as Management Representative or anyone with authority to make decision such as members of the governing body. (Although the personnel may also; out of fear that such action may possibly jeopardize his work/duty; directly report the alleged incident to the authorities) All reports should be treated in strictest of confidence and the identity of the person reporting the incident must be protected whether or not the alleged corruption activity result to be genuine or otherwise.

The person in charge should investigate as soon as possible without partiality.

Investigating and Dealing with bribery

Procedure (s) is/are required for investigation process determining the extent of such alleged acts (based on the law, anti-bribery policy or ABMS). The personnel that is/are conducting such investigation should be given authority to do so. (transparency should be genuine with no attempts to "sweep the matter under the carpet" or intimidating investigators or intervening in the investigation. On the other hand, the personnel and witness should also be given ample opportunity to defend themselves, prove their innocence or provide evidence)

Organization may also; to avoid partiality; hire a 3rd party (such as private investigator) to investigate the matter.