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BIODATA - NIK ZAFRI
Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.
Affiliations :- Network Member of Gerson Lehrman Group, Institute of Quality Malaysia, Auditor ISO 9000 IRCAUK, Auditor OHSMS (SIRIM and STS) /EMS ISO 14000 and Construction Quality Assessment System CONQUAS, CIDB (Now BCA) Singapore),
* Possesses almost 30 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.
* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”
Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 18000 (ISO 45000) and EMS ISO 14000 for Civil/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Lembaga Tabung Haji - Flood ERP, WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc., Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia, Timur West Consultant : Business Methodology and System, Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team, MPDT Capital Berhad - ISO 9001: 2015 - Consultancy, Construction, Project Rehabilitation, Desalination (first one in Malaysia to receive certification on trades such as Reverse Osmosis Seawater Desalination and Project Recovery/Rehabilitation)
* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.
Note :
Tuesday, December 05, 2023
CONDOLENCES TO THE FAMILY OF THE LATE FORMER HEALTH MINISTER, DATO' CHUA JUI MENG
In 1995, while I was employed by Mayjaus JV - Hazama Corporation (KLCC Petronas Towers during construction) and also a weekly-columnist for a national paper, I first encountered the late former Health Minister, Dato' Chua Jui Meng. During that time, I was meeting with Allahyarham Tun Ahmad Sarji, the then Chief Secretary to the Government of Malaysia, to delve deeper into implementing ISO 9000 in civil services.Subsequently, the newly appointed Health Minister asked me to join him and his assistant in a private discussion room. He was interested in hearing my perspectives on enhancing quality management in healthcare.
I remember opening the thick 6th Malaysian Plan - quoting the mid term review which read :
"While the government will still remain a provider of basic health services, the role of the Ministry of Health will gradually shifts towards more policymaking and regulatory aspects, as well as, setting standards to ensure quality, affordability and appropriateness of care. At the same time the Ministry of Health will ensure an equitable distribution in the provision of health services and health manpower between the public and private sectors"
I noticed a faint surprise on his face as he remarked, "You read that verse in the 6th Malaysian Plan? I don't even recall it."
With a chuckle, I replied, "I'm aware there's a quality standard based on TQM that the Ministry is already following, and it seems to be working well." (so why need the upgrade?)
However, the main concern at that time, perhaps, was the inevitable rise of Malaysian healthcare privatization. While the Health Ministry and its hospitals aimed to adhere to the standard, certain issues, such as the transition, raised questions about potential disparities in practice between the Health Ministry and private entities, the potential increase in medication expenses and the accessibility/affordability for the public at large.
I held the opinion that implementing privatization too soon might pose challenges in effectively enhancing the quality of healthcare systems due to potential differences in management approaches.
Reflecting on the government's decision at that time to put the privatization plan on hold, I silently speculated, "He (Chua) must have convinced the then Prime Minister, Tun Dr. Mahathir."
It's truly a loss. My deepest condolences go out to the family.
THOUGHT FOR THE DAY
When sharing facts, it's better to include examples rather than filling your post with flashy words that lack depth or connection. Otherwise, your message may lack substance and fail to resonate with anyone and what is supposed to be a fact may likely turn into a fiction
E-Madani and Selangkah Initiatives: Brief Assessment - Access and Impact by Nik Zafri
The E-Madani and Selangkah initiatives by the Selangor State Government have been pivotal for many Malaysians seeking financial support. Even opposition-led states have their own programs, utilizing e-wallets and the "wang ehsan" scheme among others.
(Photos : Assisting individuals from Sri Gombak at no cost, guiding them through the process of installing, verifying, and applying for e-Madani RM100.00 via the Touch 'n Go E-Wallet, especially those who are struggling with the system.
It saddens me to witness the lack of assistance from others, prompting me to volunteer without hesitation. The joy of seeing their smiles makes it all worthwhile. I even used my hotspot - high speed internet to help them out)
E-Madani offers RM100.00 through various e-wallet platforms, but it restricts claims to a single gateway per contribution. On the other hand, Selangkah has notably aided numerous single parents and the B40 demographic, allowing them to use e-wallets and Bingkas for grocery purchases at partnered stores.
However, certain challenges have surfaced during my recent surveys:
a) Elderly individuals and financially disadvantaged people without smartphones struggle to access e-wallets like Touch and Go or similar platforms. They lack the knowledge to verify and apply for contributions, compounded by inadequate internet access.
b) Some remain unaware of these available contributions and their potential to alleviate their financial burdens.
c) There's an issue of unqualified individuals applying for Emadani and Bingkas, leading to rejections due to various reasons. Some of these individuals have resorted to political noise, claiming government deception and complicating the application process.
d) Political differences have caused some to opt out of Emadani, based solely on ideological reasons.
My personal experience in assisting people in applying, downloading, verifying, filling up forms offline and online, writing application letters even went to the welfare office with them - irrespective of race or religion. (many of the multi-racial and mutli-religious residence of Sri Gombak can confirm this)
And then dating back to the BRIM era up to the current initiatives, highlights that these contributions—irrespective of their governmental origin—shouldn't be stigmatized as "begging," "illicit funds," or "bribery." I disagree with these negative connotations, having myself received aid from the PAS-led Kelantan Government and the Regent's zakat during a jobless period in the late 80s and early 90s. Did it breed dependency? No. Many, like me, see these contributions as temporary support during challenging times like recessions.
Many recipients express gratitude, considering these contributions a significant blessing. To those who face rejection or perceive the amounts as insufficient, I encourage applying and redirecting these funds towards charitable causes or assisting friends in need.
Sunday, December 03, 2023
SOME OF THE SHADY TACTICS OF MONEY LAUNDERING - NIK ZAFRI
1) Professional services firms for example accounting, legal and even consultancy firms may unwittingly or knowingly become entangled in money laundering schemes.
Saturday, December 02, 2023
A PIECE OF ADVICE TO MY PEERS
My advice to some of my peers :
When blessings come to you as a public figure—or an influencer, or a celebrity, or a leader, former CEO maybe—it's akin to a joyous celebration of life. However, when it's your time to step away, it's best to gracefully exit the spotlight.
Once you depart, it's a genuine departure. Embrace new endeavors—explore different professions or businesses, write books or great articles, cherish valuable moments with your family, and more.
Trust me, standing by your convictions earns admiration from others. The positive actions you've taken will be remembered without needing your prompting. People may even feel proud to uphold your principles and continue your legacy. That's truly something worth cherishing.
There is another way for you to become relevant. It's when you are being asked or invited to a once familiar place or topic to you. It's more noble to be invited cordially rather than you yourself force into the action.
Do not linger beyond your invitation; once your task is fulfilled, gracefully step out of the spotlight once more.
Regrettably, some individuals cling to the limelight, pushing aside the new generation to maintain their place. These individuals will eventually face a disgraceful ousting, becoming a disgrace in the eyes of others as well.
HEALTHCARE - WHERE ARE WE NOW - LITTLE RESEARCH BY NIK ZAFRI
Disclaimer : I am not a qualified medical practitioner. Therefore, the following should be considered a perspective from a management consultant.
Healthcare stands as one of the pivotal elements in our existence. Over the years, the Malaysian healthcare system has showcased several positive aspects in medical advancements producing groundbreaking medical technologies, treatments, and medications that improve patient outcomes and quality of life.
There have been some improvement in terms of access especially for underserved communities, through so many initiatives beginning with the inception of telemedicine to the establishment of community health centers.
Furthermore, research and innovation are ongoing on disease prevention, diagnostics, and treatment, leading to better understanding and management of various illnesses.
I am particularly impressed with public health initiatives; especially during Covid-19 Pandemic where they actively promote public health through vaccination programs, health education, and disease prevention campaigns.
There's also a growing emphasis on multidisciplinary and collaborative care approaches, ensuring patients receive holistic treatment from various healthcare professionals.
Other notable achievements are advancements in precision medicine, where treatments are tailored to an individual's genetic makeup, leading to more effective and personalized care.
Despite the integration of artificial intelligence and big data analytics are still not been fully implemented - which is aimed to transform healthcare by improving diagnostics, predicting disease outbreaks, and enhancing treatment plans but most of my healthcare community I met - are excited considering the burdens they are facing now - having to do many things "the old fashion way" (whatever that means)
However, where there are advancements, I still notice several areas that needs improvement namely :
1) Access and Affordability
Making Malaysian healthcare more accessible and affordable for all remains a significant challenge despite efforts have been put. Addressing issues related to insurance coverage, reducing healthcare costs, and ensuring access to care for marginalized populations are crucial.
2) Healthcare Technology Integration
Enhancing interoperability among healthcare systems and electronic health records can improve coordination among providers, leading to better-informed care decisions.
3) Data Integration
Issues have arisen regarding the integration of medical data across various platforms, primarily due to privacy concerns and potential political factors. Consequently, this has led to challenges in cross-referencing and organizing patients' medical histories, potentially resulting in misdiagnosis or incorrect prescriptions.
4) Preventive Care
Shifting the focus toward preventive care and health promotion can reduce the burden of chronic diseases and improve overall population health.
5) Mental Health Support
Despite mental health education on the rise, unfortunately this issue is not being looked into seriously.
Increasing awareness and resources for mental health services is essential to address the growing mental health crisis.
6) Workforce Development
Investing in training and retaining healthcare professionals, especially in areas facing shortages, is vital to ensure adequate care provision.
Conclusion
Upgrading the healthcare system involves a multi-faceted approach, including policy changes, investment in technology, improved infrastructure, and a focus on patient-centered care. Collaboration between government, healthcare providers, insurers, and the community is key to successfully upgrade and enhance the Malaysian healthcare system.
However, I've worked independently to reach my current position and prefer to be recognized for my own achievements. If you're interested in knowing more about my close relatives, I encourage you to reach out to them directly.