Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :



Wednesday, April 19, 2017


SOALAN 1 : Selain kepatuhan terhadap undang-undang, kenapa perlukan sistem pengurusan keselamatan kerja dan alam sekitar?

Jawapan : Pentingnya sistem ialah untuk memastikan dan meningkatkan lagi tahap keselamatan, kesihatan, persekitaran dan kebajikan pekerja terjaga.

SOALAN 2. Adakah dokumentasi itu penting?

Jawapan :

Jika ianya dapat menyelamatkan nyawa, maka dokumentasi itu penting, tetapi ianya mesti disusuli dengan pelaksanaan. Maka saya berpendapat, dokumentasi dan pelaksanaan adalah sama pentingnya.

Jika kita masih beranggapan bahawa dokumentasi itu terlalu membebankan, maka matlamat untuk mencapai satu sistem yang bertulis sebagai bukti pelaksanaan tidak akan tercapai.

SOALAN 3. Bagaimana nak memastikan semua orang faham mengenai pentingnya menjaga keselamatan, kesihatan dan penjagaan alam sekitar?

Jawapan : 

  • Komitmen ikhlas dan sepenuh-hati dari pihak pengurusan tertinggi.
  • Delegasi tugas yang betul kepada orang yang betul.
  • Komunikasi perlu berkesan dan mesej "suci" ini sampai sehingga kepada peringkat kakitangan sokongan mahupun buruh/pekerja.
  • Latihan dan pembangunan secara berterusan.

SOALAN 4. Kenapa keselamatan, kesihatan dan pengurusan alam sekitar terabai?

Jawapan : Mengikut pengalaman saya - ada 3 unsur sahaja, pertama - sistem, kedua - pelaksanaan, ketiga - sikap :

  • sifat menghafal dan bukannya memahami. Jika tidak faham,bagaimana nak menghayati serta jadikannya sebagai budaya syarikat?
  • Sifat suka menuding jari apabila berlaku insiden dan kemalangan. (Tiada akauntabiliti – rasa dipertanggungjawabkan). Walhal jika mengikut prosedur yang betul (jika ada prosedur), perkara ini boleh diselesaikan mengikut lunas undang-undang. Tidak ada satu pun tempat kerja yang 100% selamat.
  • Melakukan kerana terpaksa dan dipaksa. Melaksanakan sistem pengurusan keselamatan, kesihatan pekerjaan dan alam sekitar tidak boleh dilakukan kerana terpaksa, ianya akan menimbulkan lebih banyak masalah lagi.
  • 'attitude' perlu betul dalam kita hendak melaksanakan sistem ini. (adopting the right attitude)

Jika awal-awal lagi, kita sudah tanamkan pemikiran negatif umpamanya "sistem ini menyusahkan" dan seumpamanya, maka kita perlukan bantuan professional.

  • Mengukur keselamatan, kesihatan dan pengurusan alam sekitar menerusi satu perspektif yang sempit – contohnya dengan hanya adanya peralatan perlindungan diri (PPE), maka keselamatan dan kesihatan pekerjaan serta alam sekitar telah pun terjaga.

Malah persepsi pemakaian PPE juga perlu difahami dalam 2 kategori:

a) adanya topi keselamatan dipakai untuk mengelak dari objek yang jatuh dari atas.

b) adanya topi keselamatan juga dapat menyelamatkan nyawa

Faktor-faktor lain ialah :

  • Takut untuk berbelanja lebih bagi meningkatkan tahap keselamatan kerja.
  • Tindakan menangani insiden dan kemalangan tidak bertepatan dengan undang-undang. Ini termasuklah "cuba menutup" kes-kes kematian, kecederaan parah dari pihak berkuasa dsb.
  • Meletakkan kesalahan hanya kepada Pegawai Keselamatan dan Kesihatan Pekerjaan

SOALAN 5 : Kenapa perlunya Jawatankuasa Keselamatan dan Kesihatan Pekerjaan?

Jawapan :

Keselamatan, Kesihatan Pekerjaan dan Pengurusan Alam Sekitar bukan kerja perseorangan tetapi ianya adalah kerjasama dalam satu pasukan.

Perlu ada sesi bertukar-tukar pendapat, mengikut kepakaran dan pengalaman dalam bidang/jabatan masing-masing demi keselamatan, kesihatan dan pengurusan alam sekitar sesebuah organisasi.

Jangan hanya serahkan semua tanggungjawab kepada Pegawai atau Pengurus HSE sahaja. Inipun salah juga...

SOALAN 6. Adakah Penilaian Suasana Berbahaya, Impak/Aspek dan Risiko itu perlu?

Jawapan :

Penilaian ini perlu dimulakan daripada peringkat perancangan pra-operasi lagi. Sebarang suasana berbahaya, impak/aspek dan risiko perlu dikenalpasti secara proaktif berdasarkan pengalaman terdahulu. Kemudian ianya perlu dikawal semasa penilaian berlaku dan disemak kembali akan keberkesanannya.

Penilaian Risiko tidak sama dengan Pemeriksaan (Inspection) dan Audit.
Pemeriksaan adalah sesuatu yang biasa dilakukan (rutin), audit dan penilaian risiko adalah secara berkala dan berjadual.

Bezanya, penilaian risiko tidak diberikan laporan ketidakpatuhan (NCR) seperti audit dan pemeriksaan.

Penilaian risiko akan mengenengahkan masalah kecil yang berpotensi membawa kepada masalah yang besar jika tidak ditangani secara proaktif. Jika ada masalah besar, maka itu menunjukkan terdapat risiko yang tinggi dalam sesuatu operasi

Setiap masalah diberikan pemarkahannya yang tersendiri. Kesilapan penilai risiko ialah mengeluarkan laporan ketidakpatuhan. Ini boleh menimbulkan kekeliruan.

Tujuan utama Penilaian Risiko ialah untuk menjadi pemangkin dengan mengurangkan trend ketidakpatuhan dalam pemeriksaan dan audit.

Maka jika didapati jumlah NCR masih tinggi (makin bertambah) dalam pemeriksaan dan audit, maka kemungkinan besar pengenalpastian risiko secara proaktif adalah TIDAK TEPAT. Segera lakukan penyemakan kembali.