Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia

Risk Based Thinking ISO 9001:2015

(The answers provided are not to be deemed as solutions but basic guidelines, please contact me for further details of consultancy and training)

Q : Do I issue NCR for Risk Identification/Assessment? (i.e. HIRARC)

A : Risk Identification/Asessment and even HIRARC itself is an assessment NOT an audit/inspection. Please do not confuse the two. When we talk about risk, the word "proactive" must always come into the picture. Risk Based Thinking in the new ISO 9001:2015 is previously known as "Preventive Action" but spoken in a wider sense.

If you are using HIRARC, then there are "marks" to denote severity and likelihood of the risk being identified. You can note suggestion or instruction for improvement based on your findings and discuss in your Management Review.

Q : I am a newbie in Risk Management, where to start on Risk Based Thinking during upgrading from the old version?

A: ISO 9001:2015 do not make it "a must" to have a full risk management. Unless it's already part of your core business process (especially planning), e.g. using HIRARC, then that's different. Look at your core business process and identify/ brainstorm the possible risk associated with every process where applicable. Using the Risk Register would be a good idea.

The reason why "Risk Based Thinking" is introduced into ISO 9001:2015 is because to reduce non-conformance and customer complaints, to justify clearly (substantiated with evidence) the Department/Unit Objectives, KPI/KRA, Balance Scorecard etc. (not simply pick up a figure from 'the sky')

Note :



Wednesday, January 26, 2011


I had a few interviews of my own. Many told me that factors of environmental, global economics and marketing strategies have a lot to do with the 'lagging' of export of wooden furniture. (so they claim)

Agreed, they do have but minimal effect on the export but these factors are really prerequisites if you wish to be in the business circle - so you need to think of this before you join and while you're running the wooden furniture industry. It's just some of us wish not to admit that we are actually do not seriously take into account FOREIGN rulings.

So, the issue here is about how the factors of environment, economics and marketing strategies not only to comply with the Malaysian regulations but also to comply with foreign regulations as well. So, all these has nothing much to do or does not moderate the relationship between all export marketing strategy variables and export performance. But surprisingly when you see wooden industry having ISO certification esp. EMS ISO 14001 (or even ISO 9000) you'll be surprised to see how fast they have grown domestically and internationally.

Today I'm going to talk about one such company that I found magnificently striving to comply to these rules. It makes me wonder why are investors are not thinking long term but rather wanted to listen to gossips about logging and wooden furniture industry.

I do not work or having any relationship with this company but I have confidence that this company will perform in the next few weeks or who knows in few days time prior to CNY or immediately after...

Sern Kou Resources Berhad (SKRB) is a Malaysia-based company engaged in investment holding and provision of management services. The Company, through its subsidiaries, operates in four segments: manufacturing, kiln-drying and lamination, logging and processing and others.

It subsidiaries are Sern Kou Furniture Industries Sdn. Bhd., which is a manufacturer of wooden furniture; S.K. Furniture Sdn. Bhd., which is engaged in the provision of spraying services to furniture manufacturer; Valued Products (M) Sdn. Bhd., which is engaged in manufacturing and processing all kinds of timber, wood and related products, and Souncern Timber Sdn. Bhd., which is engaged in the logging and processing of rubber wood and timber.

But I'm not going to touch too much on logging - only their finished product of wooden furniture which I am really impressed.

Led by highly experienced and robust personnel, I noticed the group operations has been generating strong positive cashflow despite the humbleness displayed by the Chairman via the Annual Report. I'm not surprised as I browse through their policies - they are very good! Based on my understanding, they are really dedicating themselves into the industry full time, well-aware and susceptible of what is happening around them.

My guess this group will become a potential performer soon. They practice cost control, product and market repositioning to place themselves back into the export market. It appears they have no fear on what is about to come - I'm certain, they know what I know.

Give it a shot fellas....support our local wooden industry. The products are much more better and cheaper. For those who are in Germany, I'm sure you've seen them at the IMM Cologne Germany (Koln) and I assume purchases have been made.

Look at these interesting items :



Friday, January 21, 2011


Just like Kosher, Halal Hub has become one of the most successful global business in the world. This is because every major halal certification and religious bodies are working closely with halal manufacturers, suppliers, sellers, buyers, consumers, end users etc.. It becomes the most efficient supply chain I have ever seen myself.

In Malaysia, Halal; like Islamic Banking; has affect almost everyone's life - Muslim and Non-Muslim alike. The Halal Hub construction owned by Perbadanan Industri Halal Berhad stands as a living proof that Malaysia is really serious about Halal.

The only setback is to network more effectively with other Halal authorities to ensure whatever being imported are according to the Halal Standard (for Malaysia, it's MS 1500 (latest version recently issued) - combined with GMP dan where applicable HACCP) Two other issues need to be addressed is export and penetration to the global Islamic Market and the acceptance and recognition of FDA.

I'm aware of the Codex Alimentarius Commission thinks about Malaysia's Halal prospects.

Having Codex is a good thing but it's of not much use if everyone is having their very own standards and codes of practice especially such codes are customized according to the differents sects (Madzhab)

Thus, the Islamic World need to come out with a more comprehensive "Codex" that takes into account the circumstances of hukum based on native Islamic country which may have a certain "leeway and tolerance". If it is to be too stringent, then we may encounter a little bit of a problem of achieving the KPI of increasing the number of halal entrepreneurs. As in many cases, it's not about too many "tolerances or leeways", it is about enforcement.

What is recommended to be done besides giving the Halal certification, the most important is the authorities should have more men, not necessarily paid salary staff but even appointed from the general public. They need to be like "Rakan Cop" and report back to the authorities for further action. But first, they need to be properly trained. (perhaps such module can also be combined into short courses for handling food? - Health Inspectors? Municipal Councils? any takers?)

We shouldn't adopt the attitude wait for report to be lodged, wait for witness, wait for evidence of non-conformity etc, then we'll take action. Halal is not about firefighting, it's about adequate follow-up & surveillance.

I also notice the "Sharie Council" is focussed more on popular fast food chain rather than the slaughtering house. I recommend there should be at least one religious officer to control a certain zone of halal manufacturers from some sort like a kiosk or something like that.

The other challenge is about talking more on OTHER food products rather than focussing "too much on meat and slaughtering issue" I take an example, Artificial White Wine Non-Alchoholic Drink - many Muslims are having "was-was" about the product as well. The attitude need to be changed.

There is also a dire need for the global Halal Authorities to compare within such Codex (perhaps in the Annexure), the difference between Halal and Kosher as well - what can and what cannot be taken.

Despite this "Islamic Codex" may be a bit thicker but I'm sure judging by the success of Islamic Banking with all the thick "codes of practice", I'm confident that Halal can also dominate but playing a harmonic role with Kosher.

A bit about GMP from SGS

Good Manufacturing Practices Certification or GMP Certification provides independent verification and certification necessary for the implementation of an effective Hazard Analysis Critical Control Point (HACCP) food safety program.

GMP is a sanitary and processing requirement applicable to all food processing establishments. Many food industry companies have implemented the GMP certification scheme for food processing as the foundation upon which they have developed and implemented other food quality assurance systems and food safety management systems, such as HACCP, SQF 2000, ISO 9001 and ISO 22000.

Certifying your food management system against the GMP standard will bring the following benefits:

Enhancement of your food safety management system;
Demonstration of your commitment to producing and trading safe food;
Prepare you for HACCP certification;
Increase in consumer confidence in your products; and
Prepare you for inspection by regulatory authorities and other stakeholders (food processing regulation compliant).

*If you are required to have your management systems certified against a multiple international safety or quality standard, you can combine the parallel requirements with good manufacturing practices and cover them cost effectively with a single food audit.

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