A MESSAGE TO A LEADER OF MY NEIGHBOUR

 "Our neighbour" has a strict policy of not accepting refugees or asylum seekers, citing reasons like high population density and limited space. So please don’t bring up the word "pendatang" with twisted interpretation when you don't even have to deal with such issues unlike Malaysians, who openly accepted Palestinians and Bosnians, while you choose to do nothing due to fear of repercussions from your "allies/close friends" when your close friend betrayed you in the previous taxation issues.

Malaysia is still considered a harmonious country with a multiracial and multireligious society. We have laws in place to address 3R issues. While racism still exists in some corners, it has never escalated to a critical or emergency level. We are continuously working towards ensuring that every Malaysian has the right to live peacefully and with dignity in this country.

Many of you are known to work in Malaysia, especially in Johor Bahru, attracted by the lower cost of living and the opportunity for a better quality of life. Well then, why not implement a policy to prohibit your citizens from working in this so-called “racist” country?

Malaysia only uses the term "Pendatang" (immigrants) in reference to "Pendatang Asing Tanpa Izin" (PATI) what's the difference when you also use "illegal immigrants"? (try translating it to Bahasa Malaysia)

Malaysia is not known to use the term "golongan pendatang" to refer to anyone who is our citizen.

If such a claim is made, then please provide credible proof and verified facts - not selective or twisted political narratives meant to provoke or distort history.

If you’re going to talk about the so-called mistreated "race" (when they are doing very well in Malaysia) then let’s also talk about how a "minority race" are treated in your country. Not some cliche words/phrases and photos, but show me what happened to the "kampungs" now?

Do not drag in the 13th May incident that chapter belongs to the past and should not be used as a tool to fuel division in today’s Malaysia.

Malaysia is a multiracial country and even in states governed by the opposition, there is no known record of Malaysians being mistreated based on skin colour, social status, or personal background. Respect and coexistence remain part of our national identity, regardless of political alignment.

While we respect your country’s remarkable progress and achievements, we kindly ask that you do not tell us how to run ours.

I have many close friends and relatives living in your country, and I hold them in high regard.

So I will take your statements as your personal opinion, not a reflection of the views held by the majority of your fellow citizens.

REFRESHER - INVESTMENT IN THE STOCK MARKET - Quick Overview by Nik Zafri

Disclaimer : The information comprised in this section is not, nor is it held out to be, a solicitation of any person to take any form of investment decision. The content of the article does not constitute advice or a recommendation by the author and should not be relied upon in making (or refraining from making) any decision relating to investments or any other matter. You should consult your own independent financial adviser and obtain professional advice before exercising any investment decisions or choices based on information featured in this article. The author can not be held liable or responsible in any way for any opinions, suggestions, recommendations or comments made nor do opinions of contributors necessarily reflect those of the author

Please always remember, stock market has nothing to do with fortune telling

WHICH PLATFORM IS THE BEST TO INVEST?

It’s been a while since I last talked about the stock market, but I’m still in the game, just as an investor, not an expert. I usually rely on my humble decades of experience to guide my decisions. So, here we go.

Whenever I'm asked the question, which platform should a person invest? Actually, I have no preference as there are many platforms that you can invest - it all depends on your goals, risk appetite, and time horizon. Common platforms include:

Stock Market (e.g. Bursa Malaysia, NYSE, NASDAQ): Suitable for medium- to long-term investment and active trading.

Unit Trusts/Mutual Funds: Good for passive investors,

ETFs (Exchange-Traded Funds): Offers diversification with lower risk,

Robo-Advisors: Automated, algorithm-driven platforms (e.g. StashAway, Wahed Invest),

REITs (Real Estate Investment Trusts): Good for income-focused investors,

Cryptocurrencies (e.g. Bitcoin, Ethereum): Very high risk, suitable only if you understand the volatility.

Real Estate: Tangible asset, but requires large capital and longer holding period.

For this explanation, I'll focus on the stock market.

2. TECHNICAL ANALYSIS

(example) Let’s take Maybank stock listed on Bursa Malaysia. 

(Note : Please read the above disclaimer before proceeding)

You want to know whether to buy, hold, or sell.

Tool Used: Moving Average Crossover

• Short-term MA (e.g. 20-day Moving Average)
• Long-term MA (e.g. 50-day Moving Average)

Scenario :

If the 20-day MA crosses above the 50-day MA ➜ Golden Cross ➜ Buy signal

If it crosses below ➜ Death Cross ➜ Sell signal

Result: On 15 March 2025, you observe that the 20-day MA of Maybank crosses above its 50-day MA. The trading volume also spikes. This may suggest a bullish trend and a potential buy signal.

But, you need to confirm this with other tools like:

RSI (Relative Strength Index) : to check if it's overbought or oversold.

MACD (Moving Average Convergence Divergence) : to confirm trend strength.

Support/Resistance levels : for better entry/exit.

Here's a more thorough analysis :

Current Stock Information

Last Traded Price: RM10.42​

Day's Range: RM10.16 - RM10.40​

52-Week Range: RM9.52 - RM11.04​

Market Capitalization: RM122.84 billion

PE Ratio: 12.18

Dividend Yield: 5.89%​

​Data as of March 20, 2025. ​

Technical Indicators:

Moving Averages:

• MACD (Moving Average Convergence Divergence):
• RSI (Relative Strength Index):
• Support and Resistance Levels:
• Support: RM10.34​
• Resistance: RM10.50​

​These levels are based on recent trading activity and volume. ​

Recent Performance:

Maybank's share price reached a record high of RM8.93 on September 18, 2024, before experiencing some profit-taking.

Analyst Outlook:

As of February 27, 2025, Maybank was downgraded to a 'Hold' with a target price raised to RM11.42. 

Conclusion

The technical indicators suggest that Maybank's stock is in a consolidation phase, with key support around RM10.34 and resistance near RM10.50. The MACD indicates bullish momentum, while the RSI suggests the stock is approaching oversold conditions. Investors should monitor these levels and indicators closely, considering both technical signals and fundamental factors before making investment decisions.

3. WHY DATA IS SOOOO IMPORTANT?

Accurate data is the backbone of any investment decision. Here’s why:

• Historical Price and Volume Data: Needed for technical analysis,
• Financial Reports: Show the company’s performance, debt level, profit margins, cash flow, etc,
• Economic Indicators: Inflation rate, interest rates, GDP growth influence market behavior,
• Sentiment & News: Public perception and events (e.g., CEO changes, legal issues) affect price.

Without reliable data, you’re investing blindly - it’s like driving in the fog without headlights. (I had few unpleasant experience on this one)

4. TRANSPARENCY BY LISTED COMPANIES 

Transparency builds trust and allows investors to make informed decisions.

Besides publishing prospectuses and undergoing audits, companies must:

a. Disclose Material Information

• Major contracts won/lost
• Changes in top management
• Corporate exercises (e.g. bonus issues, share splits)
• Legal disputes
• Mergers and acquisitions

b. Provide Forward Guidance

• Future outlook or business direction
• Expansion plans

c. Consistent Investor Relations (IR) : 

• Quarterly briefings
• Press releases
• Investor presentations

Finally...Does this all matter? The answer is a big "YES"

• It will reduces risk of Insider Trading
• It helps maintain fair valuation
• It gives investors confidence

A company that hides bad news or delays reporting is a red flag - transparency reduces uncertainty and helps maintain stock stability.

WHAT COULD CAUSE GAS PLANT TO EXPLODE - Nik Zafri

The following is just a personal opinion.

1) Possible Causes of Plant Gas Explosions

1.1) Gas Leak and Ignition Source

a) A leak from damaged pipes, flanges, valves, or storage tanks can lead to an explosion if an ignition source (like sparks, static electricity, or open flames) is present,

b) Methane, propane, butane, and hydrogen are highly flammable gases that can cause explosions when mixed with air at the right concentration.

c) Overpressure or Pipe Rupture

Excessive internal pressure due to failure of pressure relief systems can rupture pipes or tanks, leading to explosions.

d) Corrosion and Material Degradation

Rust, stress corrosion cracking, or chemical exposure can weaken pipes over time, making them prone to failure.

e) Extreme Temperatures and Global Warming Effects

High ambient temperatures can increase pressure in gas pipelines,

f) Auto-ignition

Auto Ignition will depend on the temperatures which varies by gas type:

- Methane: ~537°C (999°F)

- Propane: ~470°C (878°F)

- Hydrogen: ~585°C (1,085°F)

If a leak occurs in extremely hot conditions, and there's no ventilation, accumulated gas could reach self-ignition temperatures.

g) Sabotage and Malicious Acts

Deliberate damage (e.g., cutting pipelines, tampering with safety systems, or introducing contaminants) can lead to explosions.

h) Cyberattacks

It has been known that cyberattacks on control systems in modern gas plants may also manipulate pressures, valves, and emergency shutdowns, creating hazardous conditions.

2) Piping Used in Gas Plants

a) Materials

- Carbon Steel & Stainless Steel: Used for durability and pressure resistance.

- HDPE and Composite Pipes: Used in some non-pressurized applications.

b) Coatings and Covering

Pipes are often buried or insulated to protect against weather and temperature variations.

- Corrosion-resistant coatings (e.g., epoxy) are applied.

- Explosion-proof enclosures may be used in hazardous areas.

WORKPLACE CHILDCARE IN MALAYSIA - PROGRESS, CHALLENGES AND THE WAY FORWARD - OVERVIEW BY NIK ZAFRI​

 

In Malaysia, the provision of workplace childcare facilities, commonly referred to as "taska," is not mandated by law for private sector employers. However, should the entity - be it government or private sector wanted to have it, they are governed by Child Care Centre Act 1984 (Act 308) which applies to child care centers, which are establishments that provide care and supervision for children under the age of four. The act aims to ensure the safety, health, and welfare of children in these centers.

The government has introduced various initiatives to encourage the establishment of such facilities, recognizing their importance in supporting working parents, particularly women.​

1. Current State of Workplace Childcare in Malaysia

As of 2024, there are 265 registered workplace nurseries across the country, with 221 in the public sector and 44 in the private sector. This indicates a growing awareness and implementation of childcare support within workplaces, though the majority remain within government agencies

2. Government Incentives and Support

To promote the establishment of childcare centers at workplaces, the Malaysian government has implemented several incentives:​

a) Tax Exemptions and Allowances 

Childcare operators have been granted a five-year tax exemption since the 2013 assessment year. Additionally, private sector entities operating childcare centers have been eligible for an industrial building allowance at a rate of 10% starting from the 2010 assessment year.

b) Financial Grants 

The government allocated grants to establish childcare centers at workplaces, approving 167 centers in government agencies nationwide since 2019

c) State-Level Initiatives

e.g. The Selangor State Government proposed offering special incentives to companies that set up childcare centers within their office premises, aiming to reduce the number of employees leaving their jobs due to childcare responsibilities

3. Challenges in Implementation

Despite these incentives, I noticed there are several challenges that may hinder the widespread establishment of workplace childcare centers. 

a) Financial Constraints

Many private sector employers find the cost of setting up and maintaining childcare facilities prohibitive. The Malaysian Employers Federation (MEF) highlighted that, historically, the number of such centers in private sector offices has declined due to limited financial resources and insufficient government incentives.

b) Health and Safety Concerns 

Employers express concerns about the health and safety implications of operating childcare centers, especially in environments like factories or heavy industrial areas where the setting may not be conducive for children.

I firmly believe that Department of Social Welfare ( Jabatan Kebajikan Masyarakat Malaysia - JKM) should also be assisted by Department of Occupational Safety Health Malaysia (DOSH/JKKP Malaysia) can collaborate on this issue.

c) Cost Implications for Employees

When workplace childcare facilities are available, the cost to employees varies:​

a) Employer-Sponsored Models 

Some companies fully subsidize childcare services as part of their employee benefits, allowing staff to utilize the facilities at no additional cost.​

b) Partial Subsidies

Other employers may offer childcare services with partial subsidies, requiring employees to pay a portion of the fees.​

b) Full Employee Payment

In instances where employers provide the facility but do not subsidize the operational costs, employees bear the full expense of the childcare services.​

The specific arrangement depends on the employer's policies and the agreements in place.

c) Community-Based Alternatives

Given the challenges associated with establishing on-site childcare centers, some organizations advocate for community-based childcare solutions. These centers, located within residential areas, can serve employees from multiple companies, potentially reducing costs and logistical complexities. This approach aims to provide accessible childcare services without placing the entire financial and operational burden on individual employers. ​

Conclusion

While Malaysia does not legally require major corporations to provide daily childcare units, there is a concerted effort through various incentives and initiatives to encourage their establishment. The effectiveness of these measures varies, influenced by financial considerations, health and safety concerns, and the specific policies of individual employers. For working parents, particularly women, the availability and affordability of workplace childcare depend largely on their employer's commitment to supporting such facilities and the broader governmental and community support structures in place.

BATTERY ENERGY STORAGE SYSTEM - BESS - AN OVERVIEW - NIK ZAFRI

BESS stands for "Battery Energy Storage System", a technology used in energy management to store electricity and release it when needed. It helps balance supply and demand, stabilize the grid, and improve energy efficiency. 

BESS stores electrical energy in batteries (typically lithium-ion, but also lead-acid, flow batteries, or sodium-ion) and discharges it during peak demand, power outages, or when renewable generation is low.  It is used for:

• Peak Shaving – Reducing electricity use during peak hours to lower energy costs.

• Load Leveling – Smoothing out variations in power demand to avoid stress on the grid.

• Renewable Energy Integration – Storing excess energy from solar or wind and using it when production is low.

• Frequency Regulation – Stabilizing grid frequency by rapidly responding to fluctuations.

• Backup Power – Providing energy during outages or emergencies.

• Microgrids and Off-grid Solutions – Supporting isolated grids or communities with unreliable power sources.

BESS in Modern Data Centers

In Data Centers, BESS are increasingly used in data centers to improve power reliability, efficiency, and sustainability. Given that data centers require uninterrupted power and consume large amounts of electricity, BESS plays a crucial role in their energy management.

• Uninterruptible Power Supply (UPS) Backup

Traditionally, data centers rely on lead-acid batteries for UPS backup during power outages. Modern data centers are shifting to lithium-ion BESS for faster response times, longer life, and higher efficiency.

• Peak Shaving and Demand Management

BESS stores electricity when demand is low and releases it during peak hours to reduce energy costs.

• Renewable Energy Integration

Many data centers use solar panels or wind energy; BESS helps store this energy for later use. They need to ensure power availability even when renewable generation fluctuates.

• Grid Services and Demand Response

Some large data centers sell stored energy back to the grid during high-demand periods, generating revenue. It helps balancing grid stability by responding to frequency changes.

• Reducing Diesel Generator Dependence

Diesel generators are used for emergency backup, but they have high emissions and maintenance costs. BESS can replace or complement diesel generators, making operations more eco-friendly.

Challenges and Possible Solutions in BESS Implementation

Future Trends in BESS

I hope and foresee that there should be : 

• solid-state batteries for higher safety and efficiency,

• perhaps AI-driven energy management for predictive analytics and optimization or 

• a hybrid storage systems combining batteries with supercapacitors or hydrogen storage.

Conclusion

BESS is essential for modern energy systems, especially in integrating renewables and improving grid stability. While challenges exist, innovations in battery technology and management strategies are making it more efficient and cost-effective

HOW MALAYSIA AIRPORTS BERHAD (MAHB) FACE HACKERS WHO TRIED TO RUIN THEM

Malaysia Airports Holdings Berhad (MAHB) recently faced a cyber attack, with hackers demanding a USD10 million ransom.

Such attacks typically involve ransomware, where malware encrypts critical data, making systems inoperable until a ransom is paid.

I'm glad the Prime Minister firmly refuses to negotiate or pay a single sen to the attackers.

Recommended Solutions (which MAHB is likely implementing):

a) Paying the ransom doesn’t guarantee data recovery and may encourage further attacks.

b) Immediately isolate affected systems to prevent the malware from spreading.

c) Engage cybersecurity experts to assess the breach, remove malware, and restore data from backups.

Long-Term Strategies (which MAHB is actively addressing):

a) Maintain secure, up-to-date offline backups to ensure data recovery without paying ransom.

b) Conduct regular cybersecurity awareness programs to educate staff on phishing and other attack methods.

c) Keep software and systems updated to patch vulnerabilities.

Implement advanced monitoring tools for early detection and rapid response to threats. (note : Malaysia has skilled professionals developing cutting-edge cybersecurity solutions - I've seen these innovations firsthand at exhibitions)

MAHB has already strengthened its cybersecurity framework through its Cybersecurity Acceleration Programme, focusing on risk assessments, employee training, and investments in advanced security technologies.

By following these strategies, organizations can fortify their defenses against cyber threats and protect critical infrastructure from future attacks.

SOME OF MY ADVICE TO FRESH GRADUATES

 MY HUMBLE ADVICE TO FRESH GRADUATES

There is a significant difference between academic knowledge and competency, both are essential, one for passing exams and the other for learning how to work effectively. Don't rely solely on internships; instead, get involved with professional institutions, join relevant NGOs, and actively participate in professional courses, conferences, and seminars. Most importantly, network with professionals. Beyond earning credit hours, it's crucial to understand the value of Continuing Professional Development (CPD), as lifelong learning is key to continuous self-improvement in your career. 

Don't be overly influenced by stories of dropouts who became wealthy. These individuals possess extraordinary vision and perceive the future in ways most of us do not. If you were to ask them, they would likely advise you not to drop out. Most successful dropouts understand the value of knowledge and continuous learning, they succeeded not because they abandoned education, but because they had a clear vision, exceptional skills, and an unrelenting drive to achieve their goals.

WHY DO YOU HAVE TO BE SELECTIVE IN YOUR JOB SEARCH?

Being selective in your job search has its pros and cons. In today's world, you never know, you could be misled about the job, the work environment may not match what was promised, or the people you work with might not be what you expected (e.g., office bullying).

On the downside, being overly cautious can hold you back, and an excessive focus on making a lot of money may cloud your judgment.

Take a moment to reflect...why are you working in the first place? Is it due to peer pressure? To sustain a high lifestyle? To support your loved ones? Or simply to earn an honest living?

At the end of the day, it’s your life.

Be selective, because you don’t want to suffer in silence later.

SIDETRACK

Two films really resonate with me, people who know computers but with more work and business experience than their new gen.

1) The Intern – Robert De Niro and Anne Hathaway

2) The Internship – Vince Vaughn and Owen Wilson

I don't usually disturb the younger gen working with me. I only listen to them whenever being approached and try to guide them where necessary only. I try not to act like their grumpy dad 😂 My peers are fascinated that I am still keeping up with today’s evolving landscape.

I often find myself looking out for them, offering protection (what any good father would do) without making them feel uncomfortable.

TYPICAL CORRUPTION IN THE CONSTRUCTION INDUSTRY

 

LAKSMANA KOTA TINGGI - SIAPAKAH DIA? PENDAPAT DAN SEJARAH ALTERNATIF DARI NIK ZAFRI

Nota : Tulisan ini ditulis hanya menggambarkan pendapat peribadi dari saya dan bukanlah bertujuan untuk menimbulkan apa-apa konflik atau mengubah sejarah yang ada di Kampung Kelantan, Kota Tinggi, Johor

Pada 18 January, 2025, saya berkesempatan solat di Masjid Luqmanul Hakim di Kampung Kelantan, Kota Tinggi Johor sebelum menziarahi maqam Laksamana Bentan Megat Sri Rama (1670an) dan Dang Anum (juga di Kampung Kelantan, Kota Tinggi Johor)

Seterusnya ke maqam Tun Habib Abdul Majid diakhiri dengan maqam Sultan Mahmud Mangkat Di Julang.

Untuk Info - di sebelah ninda saya ada hubungan terus menerus kepada Dato Laksamana Kota Tinggi (1420an) dan anaknya iaitu Tun Tijah yang berkahwin dengan Andi/Andik Ali/Faqih Ali. (Awas - jangan tertukar pula antara Dato Laksamana Kota Tinggi Johor dan Laksamana Bentan Megat Sri Rama atau antara Tun Tijah Johor dan Tun Teja Pahang/Melaka (1460an) kerana garismasa antara kedua generasi ini adalah ratusan tahun jaraknya)

Datuk Laksamana Kota Tinggi Johor yang saya maksudkan ialah apa yang dicatitkan oleh Datuk Perdana Menteri Nik Mahmud Paduka Raja Kelantan:

“Syahdan dan pada suatu masa bulan sedang mengambang di tepi langit, tersebutlah cerita anak raja Bugis lari daripada saudaranya menumpang sebuah bahtera sampai ke Johor dan tumpang duduk berkirim diri rumah Laksamana Kota Tinggi, dipanggil Andik Ali.

“Tatkala Laksamana memandang kepadanya berasalah kasihan belas dan dipeliharanya sebagai anak angkatnya sendiri. Tidak berapa tahun kemudian diperjodohkan dengan anaknya Wan/Tun Tija"

Sememangnya saya ada pendapat sendiri mengenai asal-usul nama Kampung Kelantan di Kota Tinggi Johor tetapi biarlah saya simpan untuk diri saya sahaja buat masa ini.

Al-Fatihah ------------------------------------------ Pada 8 Mac, 2025 - saya menulis lagi setelah dihubungi oleh pihak tertentu dari Kota Tinggi

Kisah ini masih belum dirungkai sepenuhnya. Saya telah mendapat banyak pertanyaan dari mereka di Kampung Kelantan - Kota Tinggi termasuk mereka yang berkaitan dengan Laksmana Megat Sri Rama. Saya sudah menjelaskan kepada mereka bahawa Laksmana Megat Sri Rama dan Laksmana Kota Tinggi adalah orang yang berbeza walaupun mereka akan kaitan antara satu dengan lain. Saya cuma berpendapat berdasarkan kajian saya, Kampung Kelantan bukan mengambil sempena Laksmana Megat Sri Rama (kisah Sultan Mahmud mangkat Di Julang) malah titian Laksmana atau Sekolah Dato Laksmana Kota Tinggi mungkin bukan merujuk kepada Megat Sri Rama - tetapi kisah ini bermula di zaman Faqeh Ali sebelum zaman Laksmana Megat Sri Rama. Wallahualam.

ps : Saya juga tidak menolak pendapat ini sebab ada kebenaran juga kajian di bawah ini :
https://dusunraja.wordpress.com/2016/04/23/kg-kelantankota-tinggi-jdt

RPA VS AI - ARE THEY THE SAME OF OR DIFFERENT? - QUICK OVERVIEW BY NIK ZAFRI

I was looking into a posting of a close relative from a prestigious university when the topic of Robotic Process Automation (RPA) came up, particularly its role in accounting and finance. I’ve noticed that in Malaysia, especially within the ERP industrial community, there’s a growing preference to use the term AI rather than RPA. This is also the same question I’ve been asked multiple times.

To differentiate the two, (latch key gen), millennials to Gen X/Y are generally more familiar with RPA (which is related to the first generation AI and computers - 1940s-50s - ENIAC and UNIVAC - later FORTRAN/COBOL, 80s-90s - ERP, 2000 - RPA and now AI) , while those from Gen Z and above tend to recognize AI more readily. 

RPA focuses on automation, operating within a fixed set of rules (say a modern photocopier/xerox?), whereas 

AI involves intelligence, including pattern recognition, prediction, and decision-making.

Although they may seem similar, they serve different purposes but increasingly work hand in hand, complementing each other. To make the distinction clearer, I’ve summarized the key differences in a table for easier understanding.

13 POINTS ON HOW TO BE A GOOD AND PROFESSIONAL TELESALES - TIPS BY NIK ZAFRI

(It sound easy but in reality it isn't as easy as it sounds)

A telesales job requires a combination of skills and qualities to effectively engage customers, close sales, and maintain a positive company image. Here’s why each of these traits is essential, along with additional important qualities:

1) Knowledgeable : A telesales representative must have in-depth knowledge of the product or service they are selling. This allows them to answer questions confidently, handle objections, and build trust with customers,

2) Concise and Clear in Explanation : Customers often have limited time and patience, so telesales reps need to communicate key points quickly and clearly to keep their attention and ensure they understand the offer.

3) Polite : Maintaining a respectful and professional tone fosters a positive interaction, even if the customer is not immediately interested. It also enhances the company's reputation and increases the chances of future engagement.

4) Patience : Some customers need time to understand the product, make decisions, or even vent their frustrations. A patient approach helps in handling objections and guiding them through the buying process smoothly.

5) Able to Handle Dissatisfied Customers and Complaints/Criticism : Telesales often involve dealing with irritable or uninterested prospects. The ability to stay calm, listen actively, and address concerns professionally can turn a negative situation into a positive outcome.

6) Taking Prompt Action : Quick responses to customer inquiries, complaints, or follow-ups demonstrate reliability and efficiency, increasing the likelihood of closing a sale or resolving an issue before it escalates.

7) Persuasive and Confident : A good telesales rep knows how to persuade customers without being overly aggressive. Confidence in tone and approach can make the difference between a sale and rejection.

8) Active Listening Skills : Understanding the customer’s needs and concerns allows reps to tailor their pitch accordingly, increasing the chances of a successful sale,

9) Resilience and Adaptability : Rejection is common in telesales, so resilience is key. The ability to bounce back from rejection and adapt strategies ensures continuous improvement and success.

10) Good Time Management : Efficiently managing call times, follow-ups, and administrative tasks ensures that more customers are reached and productivity remains high.

11) Positive Attitude : Enthusiasm and optimism can be contagious, making customers more receptive to the sales pitch.

12) Multitasking Abilities : Handling multiple calls, logging information, and responding to inquiries simultaneously requires strong multitasking skills.

13) Understanding Customer Psychology : Recognizing buying signals, hesitation, and customer behavior helps reps adjust their approach accordingly to close sales effectively.