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Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri) Can I still offer consultancy or training? Who claims otherwise? Absolutely, I can.

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MY EMPLOYERS AND CLIENTELLES



BIODATA - NIK ZAFRI


 



NIK ZAFRI BIN ABDUL MAJID,
CONSULTANT/TRAINER
Email: nikzafri@yahoo.com, nikzafri@gmail.com
https://nikzafri.wixsite.com/nikzafri

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Network Member of Gerson Lehrman Group, Institute of Quality Malaysia, Auditor ISO 9000 IRCAUK, Auditor OHSMS (SIRIM and STS) /EMS ISO 14000 and Construction Quality Assessment System CONQUAS, CIDB (Now BCA) Singapore),

* Possesses almost 30 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 18000 (ISO 45000) and EMS ISO 14000 for Civil/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Lembaga Tabung Haji - Flood ERP, WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc., Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia, Timur West Consultant : Business Methodology and System, Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team, MPDT Capital Berhad - ISO 9001: 2015 - Consultancy, Construction, Project Rehabilitation, Desalination (first one in Malaysia to receive certification on trades such as Reverse Osmosis Seawater Desalination and Project Recovery/Rehabilitation)

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :


TO SEE ALL ARTICLES

ON THE"LABEL" SECTION BELOW (RIGHT SIDE COLUMN), YOU CAN CLICK ON ANY TAG - TO READ ALL ARTICLES ACCORDING TO ITS CATEGORY (E.G. LABEL : CONSTRUCTION) OR GO TO THE VERY END OF THIS BLOG AND CLICK "Older Posts"


 

Tuesday, March 25, 2025

HOW MALAYSIA AIRPORTS BERHAD (MAHB) FACE HACKERS WHO TRIED TO RUIN THEM

Malaysia Airports Holdings Berhad (MAHB) recently faced a cyber attack, with hackers demanding a USD10 million ransom.

Such attacks typically involve ransomware, where malware encrypts critical data, making systems inoperable until a ransom is paid.

I'm glad the Prime Minister firmly refuses to negotiate or pay a single sen to the attackers.

Recommended Solutions (which MAHB is likely implementing):

a) Paying the ransom doesn’t guarantee data recovery and may encourage further attacks.

b) Immediately isolate affected systems to prevent the malware from spreading.

c) Engage cybersecurity experts to assess the breach, remove malware, and restore data from backups.

Long-Term Strategies (which MAHB is actively addressing):

a) Maintain secure, up-to-date offline backups to ensure data recovery without paying ransom.

b) Conduct regular cybersecurity awareness programs to educate staff on phishing and other attack methods.

c) Keep software and systems updated to patch vulnerabilities.

Implement advanced monitoring tools for early detection and rapid response to threats. (note : Malaysia has skilled professionals developing cutting-edge cybersecurity solutions - I've seen these innovations firsthand at exhibitions)

MAHB has already strengthened its cybersecurity framework through its Cybersecurity Acceleration Programme, focusing on risk assessments, employee training, and investments in advanced security technologies.

By following these strategies, organizations can fortify their defenses against cyber threats and protect critical infrastructure from future attacks.

SOME OF MY ADVICE TO FRESH GRADUATES

 MY HUMBLE ADVICE TO FRESH GRADUATES

There is a significant difference between academic knowledge and competency, both are essential, one for passing exams and the other for learning how to work effectively. Don't rely solely on internships; instead, get involved with professional institutions, join relevant NGOs, and actively participate in professional courses, conferences, and seminars. Most importantly, network with professionals. Beyond earning credit hours, it's crucial to understand the value of Continuing Professional Development (CPD), as lifelong learning is key to continuous self-improvement in your career. 

Don't be overly influenced by stories of dropouts who became wealthy. These individuals possess extraordinary vision and perceive the future in ways most of us do not. If you were to ask them, they would likely advise you not to drop out. Most successful dropouts understand the value of knowledge and continuous learning, they succeeded not because they abandoned education, but because they had a clear vision, exceptional skills, and an unrelenting drive to achieve their goals.

WHY DO YOU HAVE TO BE SELECTIVE IN YOUR JOB SEARCH?

Being selective in your job search has its pros and cons. In today's world, you never know, you could be misled about the job, the work environment may not match what was promised, or the people you work with might not be what you expected (e.g., office bullying).

On the downside, being overly cautious can hold you back, and an excessive focus on making a lot of money may cloud your judgment.

Take a moment to reflect...why are you working in the first place? Is it due to peer pressure? To sustain a high lifestyle? To support your loved ones? Or simply to earn an honest living?

At the end of the day, it’s your life.

Be selective, because you don’t want to suffer in silence later.


SIDETRACK

Two films really resonate with me, people who know computers but with more work and business experience than their new gen.

1) The Intern – Robert De Niro and Anne Hathaway

2) The Internship – Vince Vaughn and Owen Wilson

I don't usually disturb the younger gen working with me. I only listen to them whenever being approached and try to guide them where necessary only. I try not to act like their grumpy dad 😂 My peers are fascinated that I am still keeping up with today’s evolving landscape.

I often find myself looking out for them, offering protection (what any good father would do) without making them feel uncomfortable.


Thursday, March 20, 2025

LAKSMANA KOTA TINGGI - SIAPAKAH DIA? PENDAPAT DAN SEJARAH ALTERNATIF DARI NIK ZAFRI

Nota : Tulisan ini ditulis hanya menggambarkan pendapat peribadi dari saya dan bukanlah bertujuan untuk menimbulkan apa-apa konflik atau mengubah sejarah yang ada di Kampung Kelantan, Kota Tinggi, Johor

Pada 18 January, 2025, saya berkesempatan solat di Masjid Luqmanul Hakim di Kampung Kelantan, Kota Tinggi Johor sebelum menziarahi maqam Laksamana Bentan Megat Sri Rama (1670an) dan Dang Anum (juga di Kampung Kelantan, Kota Tinggi Johor)


Seterusnya ke maqam Tun Habib Abdul Majid diakhiri dengan maqam Sultan Mahmud Mangkat Di Julang.

Untuk Info - di sebelah ninda saya ada hubungan terus menerus kepada Dato Laksamana Kota Tinggi (1420an) dan anaknya iaitu Tun Tijah yang berkahwin dengan Andi/Andik Ali/Faqih Ali. (Awas - jangan tertukar pula antara Dato Laksamana Kota Tinggi Johor dan Laksamana Bentan Megat Sri Rama atau antara Tun Tijah Johor dan Tun Teja Pahang/Melaka (1460an) kerana garismasa antara kedua generasi ini adalah ratusan tahun jaraknya)

Datuk Laksamana Kota Tinggi Johor yang saya maksudkan ialah apa yang dicatitkan oleh Datuk Perdana Menteri Nik Mahmud Paduka Raja Kelantan:

“Syahdan dan pada suatu masa bulan sedang mengambang di tepi langit, tersebutlah cerita anak raja Bugis lari daripada saudaranya menumpang sebuah bahtera sampai ke Johor dan tumpang duduk berkirim diri rumah Laksamana Kota Tinggi, dipanggil Andik Ali.
“Tatkala Laksamana memandang kepadanya berasalah kasihan belas dan dipeliharanya sebagai anak angkatnya sendiri. Tidak berapa tahun kemudian diperjodohkan dengan anaknya Wan/Tun Tija"
Sememangnya saya ada pendapat sendiri mengenai asal-usul nama Kampung Kelantan di Kota Tinggi Johor tetapi biarlah saya simpan untuk diri saya sahaja buat masa ini.
Al-Fatihah ------------------------------------------ Pada 8 Mac, 2025 - saya menulis lagi setelah dihubungi oleh pihak tertentu dari Kota Tinggi
Kisah ini masih belum dirungkai sepenuhnya. Saya telah mendapat banyak pertanyaan dari mereka di Kampung Kelantan - Kota Tinggi termasuk mereka yang berkaitan dengan Laksmana Megat Sri Rama. Saya sudah menjelaskan kepada mereka bahawa Laksmana Megat Sri Rama dan Laksmana Kota Tinggi adalah orang yang berbeza walaupun mereka akan kaitan antara satu dengan lain. Saya cuma berpendapat berdasarkan kajian saya, Kampung Kelantan bukan mengambil sempena Laksmana Megat Sri Rama (kisah Sultan Mahmud mangkat Di Julang) malah titian Laksmana atau Sekolah Dato Laksmana Kota Tinggi mungkin bukan merujuk kepada Megat Sri Rama - tetapi kisah ini bermula di zaman Faqeh Ali sebelum zaman Laksmana Megat Sri Rama. Wallahualam.
ps : Saya juga tidak menolak pendapat ini sebab ada kebenaran juga kajian di bawah ini :
https://dusunraja.wordpress.com/2016/04/23/kg-kelantankota-tinggi-jdt

RPA VS AI - ARE THEY THE SAME OF OR DIFFERENT? - QUICK OVERVIEW BY NIK ZAFRI

I was looking into a posting of a close relative from a prestigious university when the topic of Robotic Process Automation (RPA) came up, particularly its role in accounting and finance. I’ve noticed that in Malaysia, especially within the ERP industrial community, there’s a growing preference to use the term AI rather than RPA. This is also the same question I’ve been asked multiple times.

To differentiate the two, (latch key gen), millennials to Gen X/Y are generally more familiar with RPA (which is related to the first generation AI and computers - 1940s-50s - ENIAC and UNIVAC - later FORTRAN/COBOL, 80s-90s - ERP, 2000 - RPA and now AI) , while those from Gen Z and above tend to recognize AI more readily. 

RPA focuses on automation, operating within a fixed set of rules (say a modern photocopier/xerox?), whereas 

AI involves intelligence, including pattern recognition, prediction, and decision-making.

Although they may seem similar, they serve different purposes but increasingly work hand in hand, complementing each other. To make the distinction clearer, I’ve summarized the key differences in a table for easier understanding.





Tuesday, March 11, 2025

13 POINTS ON HOW TO BE A GOOD AND PROFESSIONAL TELESALES - TIPS BY NIK ZAFRI

(It sound easy but in reality it isn't as easy as it sounds)

A telesales job requires a combination of skills and qualities to effectively engage customers, close sales, and maintain a positive company image. Here’s why each of these traits is essential, along with additional important qualities:

1) Knowledgeable : A telesales representative must have in-depth knowledge of the product or service they are selling. This allows them to answer questions confidently, handle objections, and build trust with customers,

2) Concise and Clear in Explanation : Customers often have limited time and patience, so telesales reps need to communicate key points quickly and clearly to keep their attention and ensure they understand the offer.

3) Polite : Maintaining a respectful and professional tone fosters a positive interaction, even if the customer is not immediately interested. It also enhances the company's reputation and increases the chances of future engagement.

4) Patience : Some customers need time to understand the product, make decisions, or even vent their frustrations. A patient approach helps in handling objections and guiding them through the buying process smoothly.

5) Able to Handle Dissatisfied Customers and Complaints/Criticism : Telesales often involve dealing with irritable or uninterested prospects. The ability to stay calm, listen actively, and address concerns professionally can turn a negative situation into a positive outcome.

6) Taking Prompt Action : Quick responses to customer inquiries, complaints, or follow-ups demonstrate reliability and efficiency, increasing the likelihood of closing a sale or resolving an issue before it escalates.

7) Persuasive and Confident : A good telesales rep knows how to persuade customers without being overly aggressive. Confidence in tone and approach can make the difference between a sale and rejection.

8) Active Listening Skills : Understanding the customer’s needs and concerns allows reps to tailor their pitch accordingly, increasing the chances of a successful sale,

9) Resilience and Adaptability : Rejection is common in telesales, so resilience is key. The ability to bounce back from rejection and adapt strategies ensures continuous improvement and success.

10) Good Time Management : Efficiently managing call times, follow-ups, and administrative tasks ensures that more customers are reached and productivity remains high.

11) Positive Attitude : Enthusiasm and optimism can be contagious, making customers more receptive to the sales pitch.

12) Multitasking Abilities : Handling multiple calls, logging information, and responding to inquiries simultaneously requires strong multitasking skills.

13) Understanding Customer Psychology : Recognizing buying signals, hesitation, and customer behavior helps reps adjust their approach accordingly to close sales effectively.

Sunday, March 09, 2025

THE 21ST CENTURY PROJECT MANAGEMENT - Tips by Nik Zafri (Malaysia vs International)

 


Note : This article is also based mostly on my 30 years experience in the capacities of a Client, Consultant and Contractor. I am proud to be part of the solution for some of the projects mentioned herein. Almost all examples/case studies are based on real construction projects in Malaysia and International.

Becoming the best construction project management requires a mix of technical knowledge, leadership skills, and on-the-ground experience. Based on professional experiences from seasoned experts in the field, here are the best ways :

1. FUNDAMENTALS

1.1 Strong foundation in construction methods, materials, and project management principles,

1.2 Construction Methode.g. Post-Tensioned Concrete Slabs

Source : EPP Concrete

  • Instead of traditional reinforced concrete slabs, post-tensioning involves steel tendons that are tensioned after the concrete has set.
  • This method reduces material usage, minimizes cracking, and allows for longer spans in buildings, reducing the need for columns.
  • Commonly used in high-rise buildings and parking structures for structural efficiency and cost savings.

Tips : Work together with C & S or M & E Engineer - those who are in charge of developing construction method statement.

1.3 Construction Material 

e.g. Autoclaved Aerated Concrete (AAC) Blocks

Source : Cement Plant Supplier dot com

  • AAC blocks are lightweight, energy-efficient, and have excellent fire resistance.
  • Compared to traditional red clay bricks, they offer better insulation, faster installation, and reduced dead load on structures.

Tips : AAC are mostly used in sustainable building projects to improve thermal performance and reduce environmental impact.

1.4 Project Management Principle 

e.g. Earned Value Management (EVM)

EVM is a project tracking method that combines cost, schedule, and performance to measure project progress. It helps project managers make data-driven decisions to bring the project back on track.

Tips : If a construction project has a budget of $1 million and after 50% of the timeline, only 40% of the work is completed, EVM will highlight that the project is behind schedule and over budget.

1.5 Contracts, procurement, and local regulations to navigate compliance issues

1.5.1 Contract (Malaysia)

e.g. Malaysia: PAM 2006/2018 ( [PAM] Pertubuhan Akitek Malaysia - Malaysian Institute of Architects) Standard Form of Contract

  • Used for private sector building projects in Malaysia,
  • Covers contractor’s obligations, progress payments, variation orders, and dispute resolution.

Tips : If a contractor fails to complete a project on time, Liquidated Ascertained Damages (LAD) clauses in PAM contracts allow the employer to claim compensation for delays.

1.5.2 International

e.g. FIDIC - International Federation of Consulting Engineers Red Book (Conditions of Contract for Construction)


  • Commonly used for large-scale infrastructure projects worldwide,
  • Includes design responsibility, payment terms, variations, and dispute resolution.

Tips: Typically, in an international project, if the employer delays providing site access, the contractor can claim Extension of Time (EOT) and additional costs under FIDIC clauses.

1.6 Procurement (Malaysia)

e.g. CIDB Malaysia (Construction Industry Development Board) Pre-Qualification and Open Tendering


In Malaysia, government projects follow open tendering through the ePerolehan system. (Treasury)

Tips : If a contractor wants to bid for a government hospital project, they must be registered with CIDB (G7 for high-value contracts) and meet technical, financial, and performance criteria.

1.7 International 

e.g. The World Bank Procurement Guidelines

Used for projects funded by international agencies.

Tips: Say for example - Malaysia receives World Bank funding for a flood mitigation project, procurement must follow transparent bidding rules to prevent corruption and ensure fair competition. (Refer to ISO 37001 ABAC)

1.8.1 Local (Malaysian) 

e.g. Uniform Building By-Laws (UBBL) 1984

Governs fire safety, structural integrity, and building design.

Tips: UBBL requires that high-rise buildings have fire escapes and smoke extraction systems. If a developer does not comply, they cannot obtain a Certificate of Completion and Compliance (CCC).

1.8.2 International

e.g. OSHA (Occupational Safety and Health Administration – USA

Ensures workplace safety in construction.

Tips : OSHA requires fall protection measures for workers on scaffolding above 6 feet. Failure to comply can result in heavy penalties and project shutdowns.

Source : Simplified Safety Dot Com

2. KNOW THE TRENDS

2.1 #BIM (Malaysia) Building Information Modelling

Source : Malay Mail

e.g. MRT Line 2 (Malaysia – Klang Valley Mass Rapid Transit)

  • BIM was used for clash detection in M & E works, ensuring no conflicts between underground utilities and building structures, 

  • Reduced rework and delays by identifying design issues before construction began,

  • Enabled better coordination between consultants, contractors, and suppliers in real-time using a 3D digital model.

2.2 #BIM (International) Building Information Modelling

Source : CNN Media

e.g. Beijing #Daxing International Airport ( #China )

  • BIM was used to coordinate the design and construction of the massive airport, which covers 700,000 square meters.

  • Enabled real-time collaboration between architects, engineers, and contractors to detect clashes in complex structures.

  • Reduced construction time by 6 months and ensured high precision in steel and concrete works.

2.3 Project Management Software (Malaysia)

e.g. #Primavera P6 ( #Oracle )

e.g. Project : High-Rise Construction in Kuala Lumpur

Source : ecentral.my

  • Used in projects like TRX ( Tun Razak Exchange ) skyscrapers to track schedule, budget, and resource allocation.
  • Helped project managers monitor critical paths and prevent project delays.

Tips : If concrete pouring is delayed due to rain, Primavera P6 recalculates the schedule to avoid affecting other tasks like steelworks and M&E installations.

2.4 Project Management Software (International)

Source : businesswire.com
e.g. #Procore


e.g. Project Hudson Yards New York Development (USA) 

  • One of the largest private real estate developments in the U.S.
  • Used Procore to manage contracts, RFIs (Requests for Information), submittals, and project documentation across multiple buildings.
Tips : Procore helps project managers track progress in real-time and streamline communication between developers, architects, and subcontractors.

2.5 Sustainable Building Practices (Malaysia)

e.g. Green Building Index ( #GBI ) Malaysia

e.g. Project : Menara Kerjaya Prospek (Platinum-Rated GBI Building in KL) ( Kerjaya Prospek Group Bhd)

  • Used rainwater harvesting, solar panels, and energy-efficient lighting to reduce operational costs.
  • Designed with natural ventilation and low-E glass windows to minimize air-conditioning use.
Tips : By using recycled materials in construction, the project reduced carbon footprint and achieved a GBI Platinum rating - Malaysia’s highest sustainability certification.

2.6 Sustainable Building Practices (International)

e.g. LEED-Certified Skyscrapers

Source : Wikipedia

e.g. The Edge ( #Amsterdam, #Netherlands)
  • Considered the world’s most sustainable office building, achieving a #LEED Platinum rating,
  • Uses solar panels, rainwater harvesting, and an AI-driven smart lighting system that adjusts based on occupancy.
  • Reduced energy consumption by 70% compared to conventional office buildings.

3. HANDS ON EXPERIENCE

3.1 Work on-site early in your career to understand the practical aspects of construction.

3.1.1 Work On-Site Early and Understand Practical Construction Aspects ( #Malaysia )

Source : Wikipedia

e.g. Merdeka 118 Tower (Kuala Lumpur, Malaysia)

Junior engineers and site supervisors working on this 678.9m skyscraper gained hands-on experience in : 
  • Deep foundation works, including bored piling for stability on challenging ground conditions,
  • Structural sequencing, ensuring concrete curing and high-rise steelwork were coordinated to prevent structural stress,
  • Coordination with M&E teams to integrate power and HVAC systems within a tight core structure.

3.1.2 Work On-Site Early and Understand Practical Construction Aspects (International)

e.g. #London Crossrail (United Kingdom)

Young engineers on Europe’s biggest rail project gained experience in:
  • Tunnel boring machine ( #TBM ) operations to dig under London without disturbing existing buildings.
  • Managing waterproofing and drainage issues in complex underground stations.
  • Learning logistics coordination, ensuring materials arrived at constrained city-center sites on time.

4. CHALLENGES, DELAY AND HSE ISSUES (Malaysia)

Source : Wikipedia

e.g. Pan Borneo Highway (Sabah & Sarawak, Malaysia) (Pan Borneo Highway Asset Management Sdn Bhd)

4.1 How Site Supervisors and Engineers Handle them

Challenge : Site supervisors faced delays due to unpredictable weather and remote locations.

Solution - Adopted modular bridge components, allowing faster installation even in rain-prone areas.

HSE Challenge - Work in dense forest areas required strict wildlife impact assessments and controlled blasting for excavation.

4.2 How Site Supervisors and Engineers Handle them (International)

Source : Wikipedia
e.g. Burj Khalifa ( #Dubai, #UAE ) ( Burj Khalifa LLC )

Challenge: Extreme heat (up to 50°C) affected concrete curing and worker health.

Solution: Concrete was poured at night to prevent premature setting and cracking.

HSE Issues: Cooling stations were installed on-site, and work shifts were adjusted to prevent heatstroke.


5. COST CONTROL AND VALUE ENGINEERING 

5.1 (Malaysia)

Source : AECOM

e.g. Second Penang Bridge (Sultan Abdul Halim Muadzam Shah Bridge, Malaysia)

Cost Challenge: The original design required expensive deep foundations due to the seabed condition.

Value Engineering Solution: Used high-durability marine concrete with precast pier segments, reducing construction costs by 20%.

5.2 (International)
Source : Wikipedia

e.g. The Shard (London, #UK) #TheShard

Cost Challenge: The Shard’s high-rise design required heavy steel framing, which was costly.

Value Engineering Solution: Used a top-down construction method, allowing the lower floors to be built while deep foundations were still being excavated—saving months of construction time and labor costs.


6. MANAGING AND MOTIVATING 

6.1 (Malaysia)

6.1.1 Target Group : Contractors, Engineers, Suppliers

e.g. MRT Putrajaya Line (Malaysia)

Challenge: 
  • Diverse teams from different backgrounds (local & international contractors, engineers, suppliers).
  • Language barriers and differing work ethics slowed coordination.
Solution:
  • Regular toolbox meetings to align expectations and provide clear daily targets,
  • Used multilingual communication boards on-site for better clarity.
  • Recognized worker contributions with safety awards and performance incentives, keeping morale high.

6.2 (International)


e.g. Three Gorges Dam (China)

Challenge:
  • Coordinating 30,000 workers, local and foreign engineers, and over 100 suppliers.
  • Extreme weather conditions and long shifts led to worker fatigue.
Solution:
  • Rotational shifts to avoid burnout.
  • Created on-site dormitories, canteens, and recreation zones to improve worker welfare.
  • Clear communication channels through daily briefings and digital updates for all stakeholders.

7. CONFLICT RESOLUTION (Disputes Between Stakeholders)

7.1 (Malaysia) 

e.g. LRT3

Dispute:

Cost overruns led to a dispute between the government, main contractor (MRCB George Kent), and subcontractors over payment structures.

Resolution:
  • Government restructured the contract from PDP (Project Delivery Partner) to a fixed-price contract, reducing project costs by RM15 billion.
  • Contractors had to adjust to a new procurement model but were assured of on-time payments and contract transparency.
7.2 (International) 

e.g. BER - Berlin Brandenburg Airport (Germany)

Dispute:

Project delays and poor design coordination led to legal disputes between the German government, architects, and construction firms.

Resolution:
  • Appointed a third-party independent arbitrator to mediate conflicts,
  • Revamped contractor responsibilities with stricter milestone-based payments,
  • Introduced transparent reporting and digital tracking to prevent further delays.

8. CLEAR INSTRUCTIONS AND REPORTS (to Avoid Miscommunication)

8.1 (Malaysia) 

www.malaysia.travel

e.g. Petronas Twin Towers (Malaysia) #KLCC #PETRONAS 

Issue:

During construction, the two towers were found to be misaligned by 25mm due to early measurement miscommunication.

Solution:

Implemented a strict reporting protocol:
  • All critical measurements had to be double-verified and documented before execution,
  • Clear daily reporting templates were used to track alignment corrections.

8.2 (International)

Source : Getty Images

e.g. #Sydney Opera House, #Australia

Problem : 

Unclear structural drawings caused steel miscalculations, leading to redesign delays.

Solution:

  • Introduced detailed, standardized documentation, ensuring all engineers and contractors received the same clear information.
  • Established a dedicated review team to cross-check reports before approvals.

9.0 RISK MANAGEMENT AND MITIGATION 

9.1 Anticipating Problems and Solution (Malaysia)

Source : Wikipedia

e.g. East Coast Rail Link ( #ECRL)

Risk:

The project passes through challenging terrains, including hilly and soft soil areas, leading to potential landslides and settlement issues.

Mitigation : 
  • Conducted geotechnical risk assessments early, allowing engineers to select soil stabilization techniques (such as deep soil mixing and retaining walls) before major problems occurred,
  • Used LiDAR and drone technology for continuous monitoring of high-risk zones.

9.1 Anticipating Problems and Solution (International)

e.g. #Panama Canal Expansion (Panama)

Risk:

The high water pressure in the new lock system posed a risk of failure due to unforeseen geological conditions.

Mitigation : 
  • Conducted extensive hydraulic modeling simulations before construction to predict potential failures,
  • Adjusted the concrete mix design and reinforced critical areas with additional steel structures to prevent long-term cracking.

9.3 Contingency Plan for Labour Shortages, Material Delays and Design Changes

9.3.1 (Malaysia) 

e.g. Klang Valley Mass Rapid Transit (MRT2 – #Putrajaya Line, #Malaysia)

Challenge:

The project faced labor shortages due to foreign worker permit issues and material supply chain disruptions during the COVID-19 pandemic.

Solution:

9.3.1.1 Labor Contingency Plan
  • Reallocated local workforce from less critical areas to key sections,
  • Implemented night shifts to maximize productivity with available manpower.

9.3.1.2 Material Contingency Plan
  • Secured alternative suppliers in advance to avoid complete reliance on single-source vendors,
  • Used precast concrete elements to reduce on-site dependency on raw materials.
9.3.2 (International) 

Source : Google

e.g. One World Trade Center (New York, USA)

Challenge:

Steel price fluctuations and design modifications after 9/11 security reviews caused cost overruns and delays.

Solution:

9.3.2.1 Material Contingency Plan

Locked in long-term contracts with multiple steel suppliers to hedge against price volatility.

9.3.2.2 Design Contingency Plan
  • Kept modular components flexible for adjustments without affecting the project timeline.
  • Used BIM modeling to simulate changes before physical construction, avoiding costly rework.

10. PROACTIVE VS REACTIVE

10.1 (Malaysia) 

e.g. PNB 118 (Merdeka 118 Tower, Malaysia) Permodalan Nasional Berhad 

Proactive:

Engineers anticipated wind load effects on the 678.9m structure, which could cause excessive sway.

Solution:

Integrated a tuned mass damper (TMD) system early in the design phase to counteract wind forces.

Tips : This prevented structural instability issues that could have been costly to address later.

10.2 (International)

Source : Wikipedia

e.g. Hong Kong-Zhuhai-Macau Bridge (China) #HongKong #Zhuhai #Macau #Bridge

Proactive:

Predicted long-term corrosion issues due to constant exposure to seawater.

Solution:

  • Used anti-corrosion concrete and special steel reinforcements coated with epoxy to extend the bridge’s lifespan.
  • Incorporated self-monitoring sensors in the bridge structure to detect early signs of material degradation.

11. STAY ORGANIZED AND BE PREPARED FOR SUDDEN CHANGES

11.1 Use project management tools like #Primavera P6, Microsoft Project, or #Procore to track timelines and resources (See 2.3 above)

11. 2 Detailed Documentation of Work Progress, Change Orders and Contractual Obligations

11.2.1 (Malaysia)

e.g. MRT Kajang Line (MRT1)

Challenge:

  • Frequent design changes due to site constraints and unforeseen underground utilities.
  • Contractors (WPC) required clear documentation of change orders to track variations in scope and cost.

Solution:

  • Used #CDE (Common Data Environment) software to store all contract documents, work progress reports, and change orders in one digital platform.
  • Maintained a structured approval process where each variation order (VO) was documented, approved by the client, and reflected in the payment certificates.

Tips : This prevented disputes over extra costs and scope creep while keeping the project within budget.

11.2.2 (International)

e.g. Crossrail (Elizabeth Line, UK)

Challenge:

Managing thousands of subcontractors across multiple stations, tunnels, and rail segments required strict documentation of progress and contractual obligations.

Solution:

  • Implemented Aconex (Project Document Control Software) to track work progress in real-time.
  • Every change order was logged with a clear paper trail, ensuring transparency in cost variations.

Tips : The detailed record-keeping helped resolve disputes efficiently, preventing legal claims from delaying the project further.

12. QUALITY CONTROL

- Catching Mistakes Early to Prevent Costly Rework

12.1 (Malaysia)

https://themalaysianreserve.com/

e.g. #Petronas Refinery and Petrochemical Integrated Development ( #RAPID, #Pengerang, #Johor, Malaysia)

Issue:

Early in construction, piping and structural steel misalignment was discovered due to inconsistent fabrication tolerances.

Tips : If left unchecked, it could have led to costly rework and safety hazards.

Solution:
  • Introduced laser scanning technology for quality checks before final installation, ensuring perfect alignment,
  • Established strict quality checkpoints at the prefabrication stage, catching errors before materials reached the site.
Tips : The proactive approach saved millions in rework costs and prevented project delays.

12.2 (International) 

e.g. #Burj Khalifa (Dubai, UAE) #BurjKhalifa Dubai #UnitedArabEmirates

Issue:

During construction, concrete shrinkage was found to be higher than anticipated, which could cause structural misalignment in the upper floors.

Solution:
  • Engineers implemented real-time structural monitoring sensors to track concrete shrinkage and adjust accordingly,
  • Quality control teams tested concrete batches extensively before use, ensuring consistency.
Tips : By catching this issue early, they avoided rework on critical load-bearing components, preventing severe delays

13. CLIENT AND STAKEHOLDER

Balancing Client Expectations with On-the-Ground Realities

13.1 (Malaysia) 

e.g. TRX Exchange 106 (Kuala Lumpur, Malaysia) #TRX #KualaLumpur

Challenge:

The client wanted rapid project completion to meet commercial leasing commitments, but complex foundation work (deep piling and excavation) required more time.

Solution:
  • The project team explained technical constraints clearly to the client, emphasizing the risks of rushing structural works,
  • Proposed a phased construction approach where lower floors were handed over earlier for tenant fit-outs while upper floors were still being completed.
Tips : This ensured both safety and client satisfaction without compromising the structural integrity of the skyscraper.

13.2 (International)

e.g. #Doha Metro ( #Qatar ) #DohaMetro

Challenge:

Pushing an unrealistic 2022 FIFA World Cup deadline, despite unforeseen underground utility conflicts delaying tunneling.

Solution:
  • The project team presented a revised schedule with risk assessments, showing why adjusting deadlines was necessary,
  • Used cut-and-cover tunneling methods in some areas to speed up progress without compromising safety.
Tips : This managed the client's expectations while keeping the project on track.

13.3 Maintaining Good Relationships with Subcontractors and Suppliers 

You may need help in Crisis Situations

13.3.1 (Malaysia) 

e.g. Second Penang Bridge (Malaysia) #SecondPenangBridge

Crisis:

Unexpected delays occurred due to concrete supply shortages and issues with marine piling in deep waters.

Solution:

Because of strong relationships with key suppliers, the project team was able to :
  • secure emergency material allocations from alternative suppliers without price hikes,
  • Worked closely with marine piling specialists, negotiating flexible work hours to complete work faster.
Tips : These supplier and subcontractor relationships prevented further delays and kept costs under control.

13.3.2 International 

Source : Wikipedia

e.g. London #Heathrow Terminal 5 (UK) #HeathrowTerminal5

Crisis:

A critical steelwork supplier went bankrupt mid-project, threatening the terminal’s structural completion.

Solution:

Because the main contractor, BAA , had good relationships with secondary suppliers, they were able to quickly source steel from alternative suppliers in Spain without significant cost increases.

Tips : The supply chain adaptability minimized disruption and kept the project moving.

14. TRANSPARENCY 

14.1 (Malaysia) 

e.g. MRT2 (Putrajaya Line, Malaysia)

Issue:

Ground settlement near Persiaran APEC Station caused cracks in adjacent buildings.

Response:

  • MRT Corp immediately informed the public and stakeholders, explaining the cause and corrective measures. #MRTCorp
  • Implemented real-time monitoring systems and compensated affected property owners.

Tips : This built public trust and prevented legal disputes, ensuring smoother project continuation.

14.2 (International) 

e.g. Sydney Opera House Renovation (Australia)

Issue:

During a major renovation, unexpected structural deterioration was discovered in the foundation, risking long delays.

Response:

Engineers openly communicated the issue with stakeholders and the public, explaining why repairs were necessary.

Tips : The transparency helped secure additional funding and adjusted timelines, ensuring the project could be completed without cutting corners.

15. LESS BUT NOT LEAST - NEVER STOP LEARNING

  • Attend industry seminars, certification courses (like #PMP, #RICS, or #LEED), and network with senior professionals.
  • Learn from past mistakes and successes - analyze what worked and what didn’t on every project.

Tips : Stay adaptable - construction is constantly evolving, and a rigid mindset won’t work.