Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :



Tuesday, December 29, 2015


Personally and professionally speaking, I still do not fully “understand” the never ending problem of flood especially in the East Coast of Malaysia.

(Source : http://d.ibtimes.co.uk) 

As a person who is also having a minor 'stake' in flood mitigation program (which I consider a great honour) I've witnessed the superb knowledge, skills and experience of my fellow professionals and experts in the fields supported fully by the Department of Irrigation and Drainage (DID) and the team of consulting engineers appointed by them. 

The Terms of Reference (TOR or Design Specifications/Briefs) provided by DID is very clear even 'dare' to take a step forward by introducing the need of a comprehensive Flood Risk Management Plan (FRMP) which I am personally involved in including the introduction of Flood Risk Map. (read my lips carefully...not "Flood Hazard Map" but "Flood RISK Map") - any sample Mr. Nik? Sorry...Confidential!

The comprehensive FRMP is the FIRST in Malaysia despite the country has yet a specific Flood Risk Act (also which I have proposed to the Government – hopefully to be passed in Parliament soon)
The proposed Act for Malaysia should be something like this sample :

Introductory Text

Part 1 Flood and Coastal Erosion Risk Management

1. Key concepts and definitions

1.“Flood” and “coastal erosion”
3.“Risk management”
4.“Flood risk management function”
5.“Coastal erosion risk management function”
6.Other definitions

2. Strategies, co-operation and funding

7.National flood and coastal erosion risk management strategy: (Malaysia)
8.National flood and coastal erosion risk management strategy:(States)
9.Local flood risk management strategies: East
10.Local flood risk management strategies: West
11.Effect of national and local strategies: North
12.Effect of national and local strategies: South
13.Co-operation and arrangements
14.Power to request information
15.Civil sanctions

3. Supplemental powers and duties

18.DOE: reports
19.Local authorities: investigations
20.Ministerial directions
21.Lead local authorities: duty to maintain a register

4. Regional Flood and Coastal Committees

23.Consultation and consent
26.“The Minister”
5. General
27.Sustainable development
28.Power to make further amendments
30.Designation of features
31.Amendment of other Acts

Part 2 Miscellaneous

32.Sustainable drainage
34.Special administration
35.Provision of infrastructure
36.Water use: temporary bans
37.Civil sanctions
38.Incidental flooding or coastal erosion: DOE
39.Incidental flooding or coastal erosion: local authorities
40.Building regulations: flood resistance
41.Compulsory works orders
42.Agreements on new drainage systems
43.Drainage: concessionary charges for community groups
44.Social tariffs
45.Water and sewerage charges: non-owner occupiers
46.Abolition of Overlapping Committees

Part 3 General

47.Pre-consolidation amendments
48.Subordinate legislation
49.Technical provision


SCHEDULE 1 Risk Management: Designation of Features
SCHEDULE 2 Risk Management: Amendment of Other Acts
SCHEDULE 3 Sustainable Drainage
SCHEDULE 4 Reservoirs
SCHEDULE 5 Special Administration

And yet, some parties keep emerging and simply pointing their fingers towards DID when it comes to flood problems. (Remember, there are still other stakeholders as well – check your facts) With all due respect, sometimes I wonder if these finger pointers have any experience involving themselves in DID flood mitigation projects.

First a disclaimer, I am neither working nor instructed by DID or any party to write this article – just to make "a wake up call" and not some "rude awakening"
Let's talk a bit about what I am involved in - been assigned to prepare the Risk Management Plan in 4 parters

Part 1 – Preliminary (mainly about Flood – with all the complete datum – among others, causes of flood, rainfall data and IDF Curves, Mann-Kendall, Hydraulics, risk of flood on people – residential, assets and offices/businesses, roads, riparian issues etc., Climate Change and many others. All these are mostly based on the Site Visit, Survey and Investigation around the catchment area. Both Consultants and DID have been very generous to cooperate by providing me all the datum that I require and at the same time, proposed new ideas to ensure proper mitigation is happening.

Part 2 – Conceptual Designrisks involving design and also future construction activity – focus on the proposed mitigation – such as Bunds, Rubberdams, Bridges, Floodgate and Pumps, Detention Ponds etc. and what are the risks associated with them especially during construction, post construction and once it is handed over to DID.

(Source : http://huachenrubber.en.ecplaza.net)

(Source : http://www.gobizkorea.com)

Part 3 – Interim Report - basically the progress and effectiveness of Part 1 & 2 and how Part 3 is going to be..

Part 4 – Final – integration of both Part 1 and 2. Findings – to include numbers of those at risks, match them with the numbers shown on (a) Socio-Economic Report (prepared by another team member to include survey with the experienced residents) and match them with the (b) Flood Hazard Map, Statistics from many stakeholders and Land Use Map (Current and Future). Then I need to do a projection by marking them in Red, Yellow/Orange, and Green at different bandings – Below and above 0.5m and 1m (extracted from Flood Hazard Map prepared by the Consultants). I then build a flood risk map (still being proposed) with proper scales vs properties at risks. 

(Source : http://i.dailymail.co.uk)

On the other hand the Design and Construction risks are mostly proactively identified based on my experience in the construction industry especially my experience in construction of hydro electric dam has proven very useful.

Using the hazard and risk management method, I have identified the risks and effectiveness of the proposed mitigation from the detailed design – both reports and drawings. Also giving points on each mitigation and mark them with 3 colors as well.

Both flood risks and proposed mitigation design are identified on the likelihood, severity, risk matrix and priority in order to to project – high, medium and low a.k.a. Red, Yellow/Orange and Green.

The Risk Management Plan is aimed at providing a high level and proactive findings of flood risk from local flood sources specifically in consequent to the flooding events which may have commenced from the catchment areas determined/identified by DID. It is also to identify design and construction activity risks as far as is practicable resulting from during and where applicable the possible post-construction activities of the proposed mitigation.

I am also most impressed and proud with DID upon seeing the locally customized calculation dubbed as Hydrological Procedure No1- Estimation of Design Rainstorm in Peninsular Malaysia (HP 1). The report had outlined the new procedure to estimate design storm using a new IDF relationship and developed new temporal pattern for various rainfall duration. I've seen the final projected results and it's really a WOW factor.So, what are the typical causes of flood? While many has given their views, I too have my own views as well.

a) Loss of flood storage as a result of development extending into and taking over flood plains and drainage corridors

b) Increased runoff rates due to urbanisation

c) Inadequate drainage systems or failure of localised drainage improvement works, extended insufficiently downstream.

d) Constriction at bridges and culverts that are either undersized or partially blocked by debris build-up or from other causes

e) Siltation in waterway channels from indiscriminate land clearing operations

f) Localised continuous heavy rainfall

g) Tidal backwater effect

h) Inadequate river capacity

(Source : http://static.euronews.com)

(Source : http://floodlist.com)

Some also blamed sand mining activity but so far I've seen no evidence of that except such activity; if any; are being controlled and monitored properly by the authorities.
(Source : http://www.ejolt.org)

I also see other issues need to be addressed :

a) it appears that many people reported experiencing interaction of sea level rise with other climate extremes – a potential rise could be coupled with risk of river floods and high population density. Example, the sea rise at almost the same time of the river/drainage floods. (this was reported in the East Coast)

b) Risk for coastal ecosystem (wetlands, mangroves, coral reefs); increased coral bleaching leading to widespread coral mortality for temperature increases

c) Considerations before any mitigation process – that it will not increase flood risk but to minimize risk to people, property, economy and the environment, ensure residual risk are manageable, mitigation compatibility with the town/urban planning program and other relevant factors,

d) Proper channel management – agree and define success criteria, challenge the need of intervention, act to the risk proportion, Recognize that channel form part of dynamic system
Deal with the course - not Symptom, work with natural processes and deliver multiple objectives, Learn and Adapt,

e) Sediment and Debris control especially during proposed mitigation construction phase, (BIG ISSUE)

f) River Diversion during Construction : to determine the right construction time either high or low flow period. This is because the construction during high flow may increase the velocity of flow from outside the work area due to the constriction of the channel, but, the construction during low flow will decrease the flow velocity and hence, potential erosion and movement of sediments/debris mudflow in the stream channel.

g) future appointed flood mitigation main contractors or sub-contractors; as part of the contractual terms and conditions; to submit proper documentation (not limited to the examples quoted) that takes into account periodical risk assessment, PQP, OSHEMP, Construction Work Method Statement that takes into account JSA/JHA, Sediment Control Plan etc. for all Civil and Structural, Mechanical and Electrical works related to the proposed mitigation

There are other concerns that are not highlighted. Despite they are not within the scope of work, failure to address such issues may also affect the project to a certain extend as well. This require cooperation with all the stakeholders, civil and structural consultants, architects, engineers etc. that may be working in the same area to ensure that the surroundings redevelopment/resettlement to be as consistent as possible with the mitigation works.

According to one random Malaysian Institute of Architects (PAM) report, after a large-scale disaster occurs – for example the recent 2014 flood, it is common to witness the influx of relief efforts from all sectors into the affected areas. This can be seen in the recent flooding where many parties such as NGOs come to the aid of the flood victims. When this aid begins to encroach into construction, in particular new homes, the end result is often confusion and efforts that oppose one another. As aid parties and locals alike rush into the rebuild efforts, it will be obvious that these constructions:

i. may be built in zones not gazetted in any local plan as residential,

ii. may not be built with connectivity to any predesigned or pre-laid infrastructure – example – houses built in the surrounding may have no proper or improper drainage or waste management that is not related/linked directly or indirectly to the mitigation structures

iii. may not comply with any state or federal Uniform Building By-Laws,

iv. may not follow any council guidelines on building construction,

v. may not be approved by council for construction,

vi. may not be inspected by a qualified building professional, and

viii. may not have any certification

The issue here is the people living in the surrounding tend to relate their problems with the proposed mitigation which may lead to unnecessary disputes.

Although of little relevance, but should there be any issues raised, the Consultant, DID and the municipal councils should made it clear that it is not within their jurisdiction but in order to get future cooperation from the general public, meetings should be held with other infra and building developers; if any; working in the vicinity. Other infra and building developers also need to work together with the Consultant and all interested parties especially if the new housing or other infrastructures - example on drainage issues and point of final discharge that do not create a conflict with the proposed mitigation structures.

I always view the business of flood mitigation is always a business of “saving people's lives” and “reducing losses of assets” due to flood disaster.

Thus I would like to suggest that the flood mitigation programs everywhere in Malaysia should be expedited and I am pleading the Government to provide more budget for a better and safer mitigation. 

And whoever says Malaysia do not have the experts or expertise?

We also need to have all government and private sectors to prepare a Flood Disaster – Emergency, Evacuation and Recovery Plan. It should also include counselling sessions to the victims.

Don't wait for another flood to come..

A personal note : When I was co-training Lembaga Urusan Tabung Haji on Flood Disaster, Emergency, Evacuation and Recovery Plan, there was a moment silence during the simulation and drills of Flood Disaster...the sorrow and traumatic experience can still be refreshed clearly - but it was a good therapy. 

Let's stop finger pointing...OK? People are very impatient – some have been waiting for so many years to get a better life without having to fear the monsoon season with traumatic events everytime the coming of a new year. Let's also not depend too much on bright sunny day – we need to have some more concrete action and the time is NOW.

I have so many parties and people to thank especially Department of Irrigation and Drainage (DID), The National Hydraulic Research Institute of Malaysia (NAHRIM), my fellow team of Consulting Engineers, my fellow partner who recommended and introduced me to the project and so many others who have assisted me to make this FRMP a reality. The DID Guidelines, MASMA (Manual Saliran Mesra Alam), NAHRIM comprehensive researches on Climate Changes are excellent!!

I also have to thank National Security Council, Institution of Engineers Malaysia, Malaysian Institute of Architects, numerous researchers, DEFRA UK, Department of Meteorology Malaysia, Department of Environment Malaysia, Department of Occupational Safety and Health Malaysia, municipal councils, SIRIM and other foreign certification bodies and so many others for having excellent proposals, write-ups, case-studies, guides, standards and codes of practice, researchers etc – all published online for me to refer to.

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