Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :



Saturday, February 14, 2009

(c) Reserved 2000 - (Revision 1 - 2004, Revision 2 - 2009) - Nik Zafri Abdul Majid. Duplication/infringement of any part(s)of this article/'intellectual property' without prior consent from the author may result in serious litigation.


The reasons for this article being written (or rather handbook) :

- To guide and recommend freelance consultants/trainer/developer (Hereinafter referred to as "FC") with proper code of practice/etiquettes of how to conduct freelance services appropriately .

- To close the gap of understanding between the 'interested parties' and FCs (interested parties - Client, Public At Large, Authorities, Professional Affiliation Organization and those having interest in this topic)

This article is not meant to be a catalyst or in support or in line to/with any existing law(s), regulation(s) or standard(s) issued/gazetted by any authorised party(ies)in any part(s) of the world. If any of the elements below found to be in common/similar with other sources, then the similarities should be considered purely coincidental.The author welcomes comments from readers especially other FCs from all around the globe.


An FC is unlikely to be hired or earning a fixed income/wages/allowances with any specific organisation. He/she is basically operating under his own individual name or company. (START SMALL - END BIG, START BIG - SMALL!)

Note - likely to operate based on SOHO (either from house or small outlet rented with basic office automations especially a fully equipped personal/laptop/notebook computer - fully equipped PC/Laptop or Notebook computer means those with Wi-Fi-Wi-Max (x-max) /Broadband connection, Smart Office facilities such as Auto Answering, Responders, Fax on Demand, Network Connection readiness-VPN/Wireless LAN, perhaps a handheld device etc. etc.)

An FC also likely to form :

Smart Partnership/Association/Affiliation - Project Basis and/or Profit Sharing with established consulting firms - in other words - 'visiting basis/smart associates'. Depending on the agreed written terms and conditions, He/She may likely enjoy some perks/benefits on this kind of deal. He/She is not usually defined as 'Resident Consultant' unless otherwise, the terms and conditions set by the client are being reviewed or the project requirements are as such.


In his/her quotation, professional charges/fees are usually based on the following (typical - depending on cases) calculation/formula :

Standard Market Price/person or hour/day X % Training Grants Rebate = Nett Charges (after less unclaimable training rebate due to hiring a freelance consultant)

Consider giving other discounts based on number of days or trainees. FC may also assist the client to claim any training grants or rebate if the client is a registered contributor and provided that the FC himself is an accredited/certified trainer.

Also, in his quotation/proposal, the fee is likely to exclude costs like f & b, incidental, accommodation etc. etc. to be borned by the Client.Upon agreement, an FC usually asks for a certain commitment fee on 'without prejudicial and TRUST basis' (to be minused with overall professional charges and balance to be paid upon completion of programme....SATISFACTORILY!)

All the professional charges usually goes to his own savings or current account or if he/she is on smart-partnership - it will go to the consulting firms and paid to his account accordingly (to the agreement between FC and the consulting firm)

Be prepared to pay tax if required to do so. Keep genuine and accurate documentation, records and datum (plural of data...not datas)- DO NOT AVOID TAX!! (Don't worry...since the freelance consulting market usually fluctuates, just be honest with the IRD in your declaration)

Note : The 'cake' is very big. Do not argue or underestimate or try to 'kick out' other fellow consultant(s). In not too many words, they are 'your brothers/sisters'...cooperate with them...remember no consultant can claim that 'he/she knows everything' or 'jack of all trades'. Do not spoil the market. Take a 'small slice of cake' and always remember - 'quality and quantity'.

Always 'sacrifice' a fraction of your knowledge to your client..it doesn't hurt a bit..in fact it helps a lot!

Most important, do not 'show off' (talk big or boast) in the presence of your client.
REMEMBER, you are a freelance consultant and not a CEO of some major bluechip corporation in the country.

I've seen 'consultants' like these before...they talk big, act big, CHARGE BIG, but work SMALL, contribution SMALL and end SMALL!! - BE HUMBLE!!

An FC :

must possess ICT and Technological-based knowledge (or technical - even if you have to be self-learned in engineering discipline) and 'a little bit of' skills (able to provide solution rather than hypothesis - for this you need to have an informative online portal to impress your client(s) must possess adequate hands-on experience in multiple management/industrial disciplines must possess eloquency, confidence and able to properly present himself/herself (be aware, alert, susceptible in confronting almost all types of situation) must update himself/herself with the latest knowledge and its rapid evolution must possess basic academical qualification (s) (advantage but lately not a prerequisite! - experience is more favourable)

An FC must provide a proper contact address and telephone nos., e-mail, website URL, plus detailed information about himself.

Note : The more 'transparent' you are...the betterAn FC must have the initiative to develop a vast network of communication/contacts with other consultant(s) or consulting firm (s), government agencies/authorities and clients. This network will assist him/her greatly in fields he or she unfamiliar with.

An FC shall provide his/her client (s) with many options in consulting/developing and training programmes/packages. Most economical - Client will send only one key personnel to be trained and disseminate the information to his/her organisation. In doing so, an FC must equip his training/developing/consulting package(s) with a proper and systematical chains of feedback, follow-up, surveillance, monitoring, supervision, service and verification systems. These elements shall facilitate:

- 3rd Party Follow-Up Assessment (s) if required by the client
- Genuine understanding by the client after being trained by his/her own officer
- Follow-up training/consulting/development if necessary
- LONG TERM business and professional relationship
Another type of training would be the in-house training at the client's premise or elsewhere determined by the client. Charges/fees should follow the aforesaid formula. Try to avoid 'public programmes except in the case of 'smart partnerships'

Note : You do not want a 'one time cash and carry' business and suffer the consequences such as disreputation in the market!!

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