The following is just a personal opinion.
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BIODATA - NIK ZAFRI

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.
Affiliations :- Network Member of Gerson Lehrman Group, Institute of Quality Malaysia, Auditor ISO 9000 IRCAUK, Auditor OHSMS (SIRIM and STS) /EMS ISO 14000 and Construction Quality Assessment System CONQUAS, CIDB (Now BCA) Singapore),
* Possesses almost 30 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.
* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”
Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 18000 (ISO 45000) and EMS ISO 14000 for Civil/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Lembaga Tabung Haji - Flood ERP, WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc., Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia, Timur West Consultant : Business Methodology and System, Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team, MPDT Capital Berhad - ISO 9001: 2015 - Consultancy, Construction, Project Rehabilitation, Desalination (first one in Malaysia to receive certification on trades such as Reverse Osmosis Seawater Desalination and Project Recovery/Rehabilitation)
* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.
Note :
Tuesday, April 01, 2025
WHAT COULD CAUSE GAS PLANT TO EXPLODE - Nik Zafri
Friday, March 28, 2025
WORKPLACE CHILDCARE IN MALAYSIA - PROGRESS, CHALLENGES AND THE WAY FORWARD - OVERVIEW BY NIK ZAFRI
In Malaysia, the provision of workplace childcare facilities, commonly referred to as "taska," is not mandated by law for private sector employers. However, should the entity - be it government or private sector wanted to have it, they are governed by Child Care Centre Act 1984 (Act 308) which applies to child care centers, which are establishments that provide care and supervision for children under the age of four. The act aims to ensure the safety, health, and welfare of children in these centers.
The government has introduced various initiatives to encourage the establishment of such facilities, recognizing their importance in supporting working parents, particularly women.
1. Current State of Workplace Childcare in Malaysia
As of 2024, there are 265 registered workplace nurseries across the country, with 221 in the public sector and 44 in the private sector. This indicates a growing awareness and implementation of childcare support within workplaces, though the majority remain within government agencies
2. Government Incentives and Support
To promote the establishment of childcare centers at workplaces, the Malaysian government has implemented several incentives:
a) Tax Exemptions and Allowances
Childcare operators have been granted a five-year tax exemption since the 2013 assessment year. Additionally, private sector entities operating childcare centers have been eligible for an industrial building allowance at a rate of 10% starting from the 2010 assessment year.
b) Financial Grants
The government allocated grants to establish childcare centers at workplaces, approving 167 centers in government agencies nationwide since 2019
c) State-Level Initiatives
e.g. The Selangor State Government proposed offering special incentives to companies that set up childcare centers within their office premises, aiming to reduce the number of employees leaving their jobs due to childcare responsibilities
3. Challenges in Implementation
Despite these incentives, I noticed there are several challenges that may hinder the widespread establishment of workplace childcare centers.
a) Financial Constraints
Many private sector employers find the cost of setting up and maintaining childcare facilities prohibitive. The Malaysian Employers Federation (MEF) highlighted that, historically, the number of such centers in private sector offices has declined due to limited financial resources and insufficient government incentives.
b) Health and Safety Concerns
Employers express concerns about the health and safety implications of operating childcare centers, especially in environments like factories or heavy industrial areas where the setting may not be conducive for children.
I firmly believe that Department of Social Welfare ( Jabatan Kebajikan Masyarakat Malaysia - JKM) should also be assisted by Department of Occupational Safety Health Malaysia (DOSH/JKKP Malaysia) can collaborate on this issue.
c) Cost Implications for Employees
When workplace childcare facilities are available, the cost to employees varies:
a) Employer-Sponsored Models
Some companies fully subsidize childcare services as part of their employee benefits, allowing staff to utilize the facilities at no additional cost.
b) Partial Subsidies
Other employers may offer childcare services with partial subsidies, requiring employees to pay a portion of the fees.
b) Full Employee Payment
In instances where employers provide the facility but do not subsidize the operational costs, employees bear the full expense of the childcare services.
The specific arrangement depends on the employer's policies and the agreements in place.
c) Community-Based Alternatives
Given the challenges associated with establishing on-site childcare centers, some organizations advocate for community-based childcare solutions. These centers, located within residential areas, can serve employees from multiple companies, potentially reducing costs and logistical complexities. This approach aims to provide accessible childcare services without placing the entire financial and operational burden on individual employers.
Conclusion
While Malaysia does not legally require major corporations to provide daily childcare units, there is a concerted effort through various incentives and initiatives to encourage their establishment. The effectiveness of these measures varies, influenced by financial considerations, health and safety concerns, and the specific policies of individual employers. For working parents, particularly women, the availability and affordability of workplace childcare depend largely on their employer's commitment to supporting such facilities and the broader governmental and community support structures in place.
Thursday, March 27, 2025
BATTERY ENERGY STORAGE SYSTEM - BESS - AN OVERVIEW - NIK ZAFRI
BESS stands for "Battery Energy Storage System", a technology used in energy management to store electricity and release it when needed. It helps balance supply and demand, stabilize the grid, and improve energy efficiency.
BESS stores electrical energy in batteries (typically lithium-ion, but also lead-acid, flow batteries, or sodium-ion) and discharges it during peak demand, power outages, or when renewable generation is low. It is used for:
- Peak Shaving – Reducing electricity use during peak hours to lower energy costs.
- Load Leveling – Smoothing out variations in power demand to avoid stress on the grid.
- Renewable Energy Integration – Storing excess energy from solar or wind and using it when production is low.
- Frequency Regulation – Stabilizing grid frequency by rapidly responding to fluctuations.
- Backup Power – Providing energy during outages or emergencies.
- Microgrids and Off-grid Solutions – Supporting isolated grids or communities with unreliable power sources.
BESS in Modern Data Centers
In Data Centers, BESS are increasingly used in data centers to improve power reliability, efficiency, and sustainability. Given that data centers require uninterrupted power and consume large amounts of electricity, BESS plays a crucial role in their energy management.
- Uninterruptible Power Supply (UPS) Backup
Traditionally, data centers rely on lead-acid batteries for UPS backup during power outages. Modern data centers are shifting to lithium-ion BESS for faster response times, longer life, and higher efficiency.
- Peak Shaving and Demand Management
BESS stores electricity when demand is low and releases it during peak hours to reduce energy costs.
- Renewable Energy Integration
Many data centers use solar panels or wind energy; BESS helps store this energy for later use. They need to ensure power availability even when renewable generation fluctuates.
- Grid Services and Demand Response
Some large data centers sell stored energy back to the grid during high-demand periods, generating revenue. It helps balancing grid stability by responding to frequency changes.
- Reducing Diesel Generator Dependence
Diesel generators are used for emergency backup, but they have high emissions and maintenance costs. BESS can replace or complement diesel generators, making operations more eco-friendly.
Challenges and Possible Solutions in BESS Implementation
- solid-state batteries for higher safety and efficiency,
- perhaps AI-driven energy management for predictive analytics and optimization or
- a hybrid storage systems combining batteries with supercapacitors or hydrogen storage.
Tuesday, March 25, 2025
HOW MALAYSIA AIRPORTS BERHAD (MAHB) FACE HACKERS WHO TRIED TO RUIN THEM
Malaysia Airports Holdings Berhad (MAHB) recently faced a cyber attack, with hackers demanding a USD10 million ransom.
Such attacks typically involve ransomware, where malware encrypts critical data, making systems inoperable until a ransom is paid.
I'm glad the Prime Minister firmly refuses to negotiate or pay a single sen to the attackers.
Recommended Solutions (which MAHB is likely implementing):
a) Paying the ransom doesn’t guarantee data recovery and may encourage further attacks.
b) Immediately isolate affected systems to prevent the malware from spreading.
c) Engage cybersecurity experts to assess the breach, remove malware, and restore data from backups.
Long-Term Strategies (which MAHB is actively addressing):
a) Maintain secure, up-to-date offline backups to ensure data recovery without paying ransom.
b) Conduct regular cybersecurity awareness programs to educate staff on phishing and other attack methods.
c) Keep software and systems updated to patch vulnerabilities.
Implement advanced monitoring tools for early detection and rapid response to threats. (note : Malaysia has skilled professionals developing cutting-edge cybersecurity solutions - I've seen these innovations firsthand at exhibitions)
MAHB has already strengthened its cybersecurity framework through its Cybersecurity Acceleration Programme, focusing on risk assessments, employee training, and investments in advanced security technologies.
By following these strategies, organizations can fortify their defenses against cyber threats and protect critical infrastructure from future attacks.
SOME OF MY ADVICE TO FRESH GRADUATES
MY HUMBLE ADVICE TO FRESH GRADUATES
There is a significant difference between academic knowledge and competency, both are essential, one for passing exams and the other for learning how to work effectively. Don't rely solely on internships; instead, get involved with professional institutions, join relevant NGOs, and actively participate in professional courses, conferences, and seminars. Most importantly, network with professionals. Beyond earning credit hours, it's crucial to understand the value of Continuing Professional Development (CPD), as lifelong learning is key to continuous self-improvement in your career.
Don't be overly influenced by stories of dropouts who became wealthy. These individuals possess extraordinary vision and perceive the future in ways most of us do not. If you were to ask them, they would likely advise you not to drop out. Most successful dropouts understand the value of knowledge and continuous learning, they succeeded not because they abandoned education, but because they had a clear vision, exceptional skills, and an unrelenting drive to achieve their goals.
WHY DO YOU HAVE TO BE SELECTIVE IN YOUR JOB SEARCH?
Being selective in your job search has its pros and cons. In today's world, you never know, you could be misled about the job, the work environment may not match what was promised, or the people you work with might not be what you expected (e.g., office bullying).
On the downside, being overly cautious can hold you back, and an excessive focus on making a lot of money may cloud your judgment.
Take a moment to reflect...why are you working in the first place? Is it due to peer pressure? To sustain a high lifestyle? To support your loved ones? Or simply to earn an honest living?
At the end of the day, it’s your life.
Be selective, because you don’t want to suffer in silence later.
SIDETRACK
Two films really resonate with me, people who know computers but with more work and business experience than their new gen.
1) The Intern – Robert De Niro and Anne Hathaway
2) The Internship – Vince Vaughn and Owen Wilson
I don't usually disturb the younger gen working with me. I only listen to them whenever being approached and try to guide them where necessary only. I try not to act like their grumpy dad 😂 My peers are fascinated that I am still keeping up with today’s evolving landscape.
I often find myself looking out for them, offering protection (what any good father would do) without making them feel uncomfortable.
Sunday, March 23, 2025
Thursday, March 20, 2025
LAKSMANA KOTA TINGGI - SIAPAKAH DIA? PENDAPAT DAN SEJARAH ALTERNATIF DARI NIK ZAFRI
Nota : Tulisan ini ditulis hanya menggambarkan pendapat peribadi dari saya dan bukanlah bertujuan untuk menimbulkan apa-apa konflik atau mengubah sejarah yang ada di Kampung Kelantan, Kota Tinggi, Johor
Pada 18 January, 2025, saya berkesempatan solat di Masjid Luqmanul Hakim di Kampung Kelantan, Kota Tinggi Johor sebelum menziarahi maqam Laksamana Bentan Megat Sri Rama (1670an) dan Dang Anum (juga di Kampung Kelantan, Kota Tinggi Johor)
Seterusnya ke maqam Tun Habib Abdul Majid diakhiri dengan maqam Sultan Mahmud Mangkat Di Julang.
Untuk Info - di sebelah ninda saya ada hubungan terus menerus kepada Dato Laksamana Kota Tinggi (1420an) dan anaknya iaitu Tun Tijah yang berkahwin dengan Andi/Andik Ali/Faqih Ali. (Awas - jangan tertukar pula antara Dato Laksamana Kota Tinggi Johor dan Laksamana Bentan Megat Sri Rama atau antara Tun Tijah Johor dan Tun Teja Pahang/Melaka (1460an) kerana garismasa antara kedua generasi ini adalah ratusan tahun jaraknya)
Datuk Laksamana Kota Tinggi Johor yang saya maksudkan ialah apa yang dicatitkan oleh Datuk Perdana Menteri Nik Mahmud Paduka Raja Kelantan:
https://dusunraja.wordpress.com/2016/04/23/kg-kelantankota-tinggi-jdt
RPA VS AI - ARE THEY THE SAME OF OR DIFFERENT? - QUICK OVERVIEW BY NIK ZAFRI
I was looking into a posting of a close relative from a prestigious university when the topic of Robotic Process Automation (RPA) came up, particularly its role in accounting and finance. I’ve noticed that in Malaysia, especially within the ERP industrial community, there’s a growing preference to use the term AI rather than RPA. This is also the same question I’ve been asked multiple times.
To differentiate the two, (latch key gen), millennials to Gen X/Y are generally more familiar with RPA (which is related to the first generation AI and computers - 1940s-50s - ENIAC and UNIVAC - later FORTRAN/COBOL, 80s-90s - ERP, 2000 - RPA and now AI) , while those from Gen Z and above tend to recognize AI more readily.
RPA focuses on automation, operating within a fixed set of rules (say a modern photocopier/xerox?), whereas
AI involves intelligence, including pattern recognition, prediction, and decision-making.
Although they may seem similar, they serve different purposes but increasingly work hand in hand, complementing each other. To make the distinction clearer, I’ve summarized the key differences in a table for easier understanding.
Tuesday, March 11, 2025
Monday, March 10, 2025
Sunday, March 09, 2025
THE 21ST CENTURY PROJECT MANAGEMENT - Tips by Nik Zafri (Malaysia vs International)
- Instead of traditional reinforced concrete slabs, post-tensioning involves steel tendons that are tensioned after the concrete has set.
- This method reduces material usage, minimizes cracking, and allows for longer spans in buildings, reducing the need for columns.
- Commonly used in high-rise buildings and parking structures for structural efficiency and cost savings.
- AAC blocks are lightweight, energy-efficient, and have excellent fire resistance.
- Compared to traditional red clay bricks, they offer better insulation, faster installation, and reduced dead load on structures.
- Used for private sector building projects in Malaysia,
- Covers contractor’s obligations, progress payments, variation orders, and dispute resolution.
Tips : If a contractor fails to complete a project on time, Liquidated Ascertained Damages (LAD) clauses in PAM contracts allow the employer to claim compensation for delays.
1.5.2 International
e.g. FIDIC - International Federation of Consulting Engineers Red Book (Conditions of Contract for Construction)
- Commonly used for large-scale infrastructure projects worldwide,
- Includes design responsibility, payment terms, variations, and dispute resolution.
Tips: Typically, in an international project, if the employer delays providing site access, the contractor can claim Extension of Time (EOT) and additional costs under FIDIC clauses.
1.6 Procurement (Malaysia)
e.g. CIDB Malaysia (Construction Industry Development Board) Pre-Qualification and Open Tendering
- BIM was used for clash detection in M & E works, ensuring no conflicts between underground utilities and building structures,
- Reduced rework and delays by identifying design issues before construction began,
- Enabled better coordination between consultants, contractors, and suppliers in real-time using a 3D digital model.
- BIM was used to coordinate the design and construction of the massive airport, which covers 700,000 square meters.
- Enabled real-time collaboration between architects, engineers, and contractors to detect clashes in complex structures.
- Reduced construction time by 6 months and ensured high precision in steel and concrete works.
- Used in projects like TRX ( Tun Razak Exchange ) skyscrapers to track schedule, budget, and resource allocation.
- Helped project managers monitor critical paths and prevent project delays.
- One of the largest private real estate developments in the U.S.
- Used Procore to manage contracts, RFIs (Requests for Information), submittals, and project documentation across multiple buildings.
- Used rainwater harvesting, solar panels, and energy-efficient lighting to reduce operational costs.
- Designed with natural ventilation and low-E glass windows to minimize air-conditioning use.
- Considered the world’s most sustainable office building, achieving a #LEED Platinum rating,
- Uses solar panels, rainwater harvesting, and an AI-driven smart lighting system that adjusts based on occupancy.
- Reduced energy consumption by 70% compared to conventional office buildings.
- Deep foundation works, including bored piling for stability on challenging ground conditions,
- Structural sequencing, ensuring concrete curing and high-rise steelwork were coordinated to prevent structural stress,
- Coordination with M&E teams to integrate power and HVAC systems within a tight core structure.
- Tunnel boring machine ( #TBM ) operations to dig under London without disturbing existing buildings.
- Managing waterproofing and drainage issues in complex underground stations.
- Learning logistics coordination, ensuring materials arrived at constrained city-center sites on time.
- Diverse teams from different backgrounds (local & international contractors, engineers, suppliers).
- Language barriers and differing work ethics slowed coordination.
- Regular toolbox meetings to align expectations and provide clear daily targets,
- Used multilingual communication boards on-site for better clarity.
- Recognized worker contributions with safety awards and performance incentives, keeping morale high.
- Coordinating 30,000 workers, local and foreign engineers, and over 100 suppliers.
- Extreme weather conditions and long shifts led to worker fatigue.
- Rotational shifts to avoid burnout.
- Created on-site dormitories, canteens, and recreation zones to improve worker welfare.
- Clear communication channels through daily briefings and digital updates for all stakeholders.
- Government restructured the contract from PDP (Project Delivery Partner) to a fixed-price contract, reducing project costs by RM15 billion.
- Contractors had to adjust to a new procurement model but were assured of on-time payments and contract transparency.
- Appointed a third-party independent arbitrator to mediate conflicts,
- Revamped contractor responsibilities with stricter milestone-based payments,
- Introduced transparent reporting and digital tracking to prevent further delays.
- All critical measurements had to be double-verified and documented before execution,
- Clear daily reporting templates were used to track alignment corrections.
- Introduced detailed, standardized documentation, ensuring all engineers and contractors received the same clear information.
- Established a dedicated review team to cross-check reports before approvals.
- Conducted geotechnical risk assessments early, allowing engineers to select soil stabilization techniques (such as deep soil mixing and retaining walls) before major problems occurred,
- Used LiDAR and drone technology for continuous monitoring of high-risk zones.
- Conducted extensive hydraulic modeling simulations before construction to predict potential failures,
- Adjusted the concrete mix design and reinforced critical areas with additional steel structures to prevent long-term cracking.
- Reallocated local workforce from less critical areas to key sections,
- Implemented night shifts to maximize productivity with available manpower.
- Secured alternative suppliers in advance to avoid complete reliance on single-source vendors,
- Used precast concrete elements to reduce on-site dependency on raw materials.
- Kept modular components flexible for adjustments without affecting the project timeline.
- Used BIM modeling to simulate changes before physical construction, avoiding costly rework.
e.g. Hong Kong-Zhuhai-Macau Bridge (China) #HongKong #Zhuhai #Macau #Bridge
Proactive:
Predicted long-term corrosion issues due to constant exposure to seawater.
Solution:
- Used anti-corrosion concrete and special steel reinforcements coated with epoxy to extend the bridge’s lifespan.
- Incorporated self-monitoring sensors in the bridge structure to detect early signs of material degradation.
11. STAY ORGANIZED AND BE PREPARED FOR SUDDEN CHANGES
11.1 Use project management tools like #Primavera P6, Microsoft Project, or #Procore to track timelines and resources (See 2.3 above)
11. 2 Detailed Documentation of Work Progress, Change Orders and Contractual Obligations
11.2.1 (Malaysia)
e.g. MRT Kajang Line (MRT1)
Challenge:
- Frequent design changes due to site constraints and unforeseen underground utilities.
- Contractors (WPC) required clear documentation of change orders to track variations in scope and cost.
Solution:
- Used #CDE (Common Data Environment) software to store all contract documents, work progress reports, and change orders in one digital platform.
- Maintained a structured approval process where each variation order (VO) was documented, approved by the client, and reflected in the payment certificates.
Tips : This prevented disputes over extra costs and scope creep while keeping the project within budget.
11.2.2 (International)
e.g. Crossrail (Elizabeth Line, UK)
Challenge:
Managing thousands of subcontractors across multiple stations, tunnels, and rail segments required strict documentation of progress and contractual obligations.
Solution:
- Implemented Aconex (Project Document Control Software) to track work progress in real-time.
- Every change order was logged with a clear paper trail, ensuring transparency in cost variations.
Tips : The detailed record-keeping helped resolve disputes efficiently, preventing legal claims from delaying the project further.
12. QUALITY CONTROL
- Catching Mistakes Early to Prevent Costly Rework
12.1 (Malaysia)
- Introduced laser scanning technology for quality checks before final installation, ensuring perfect alignment,
- Established strict quality checkpoints at the prefabrication stage, catching errors before materials reached the site.
- Engineers implemented real-time structural monitoring sensors to track concrete shrinkage and adjust accordingly,
- Quality control teams tested concrete batches extensively before use, ensuring consistency.
- The project team explained technical constraints clearly to the client, emphasizing the risks of rushing structural works,
- Proposed a phased construction approach where lower floors were handed over earlier for tenant fit-outs while upper floors were still being completed.
- The project team presented a revised schedule with risk assessments, showing why adjusting deadlines was necessary,
- Used cut-and-cover tunneling methods in some areas to speed up progress without compromising safety.
- secure emergency material allocations from alternative suppliers without price hikes,
- Worked closely with marine piling specialists, negotiating flexible work hours to complete work faster.
e.g. London #Heathrow Terminal 5 (UK) #HeathrowTerminal5
Crisis:
A critical steelwork supplier went bankrupt mid-project, threatening the terminal’s structural completion.
Solution:
Because the main contractor, BAA , had good relationships with secondary suppliers, they were able to quickly source steel from alternative suppliers in Spain without significant cost increases.
Tips : The supply chain adaptability minimized disruption and kept the project moving.
14. TRANSPARENCY
14.1 (Malaysia)
e.g. MRT2 (Putrajaya Line, Malaysia)
Issue:
Ground settlement near Persiaran APEC Station caused cracks in adjacent buildings.
Response:
- MRT Corp immediately informed the public and stakeholders, explaining the cause and corrective measures. #MRTCorp
- Implemented real-time monitoring systems and compensated affected property owners.
Tips : This built public trust and prevented legal disputes, ensuring smoother project continuation.
14.2 (International)
e.g. Sydney Opera House Renovation (Australia)
Issue:
During a major renovation, unexpected structural deterioration was discovered in the foundation, risking long delays.
Response:
Engineers openly communicated the issue with stakeholders and the public, explaining why repairs were necessary.
Tips : The transparency helped secure additional funding and adjusted timelines, ensuring the project could be completed without cutting corners.
15. LESS BUT NOT LEAST - NEVER STOP LEARNING
- Attend industry seminars, certification courses (like #PMP, #RICS, or #LEED), and network with senior professionals.
- Learn from past mistakes and successes - analyze what worked and what didn’t on every project.
Tips : Stay adaptable - construction is constantly evolving, and a rigid mindset won’t work.
A telesales job requires a combination of skills and qualities to effectively engage customers, close sales, and maintain a positive company image. Here’s why each of these traits is essential, along with additional important qualities:
1) Knowledgeable : A telesales representative must have in-depth knowledge of the product or service they are selling. This allows them to answer questions confidently, handle objections, and build trust with customers,
2) Concise and Clear in Explanation : Customers often have limited time and patience, so telesales reps need to communicate key points quickly and clearly to keep their attention and ensure they understand the offer.
3) Polite : Maintaining a respectful and professional tone fosters a positive interaction, even if the customer is not immediately interested. It also enhances the company's reputation and increases the chances of future engagement.
4) Patience : Some customers need time to understand the product, make decisions, or even vent their frustrations. A patient approach helps in handling objections and guiding them through the buying process smoothly.
5) Able to Handle Dissatisfied Customers and Complaints/Criticism : Telesales often involve dealing with irritable or uninterested prospects. The ability to stay calm, listen actively, and address concerns professionally can turn a negative situation into a positive outcome.
6) Taking Prompt Action : Quick responses to customer inquiries, complaints, or follow-ups demonstrate reliability and efficiency, increasing the likelihood of closing a sale or resolving an issue before it escalates.
7) Persuasive and Confident : A good telesales rep knows how to persuade customers without being overly aggressive. Confidence in tone and approach can make the difference between a sale and rejection.
8) Active Listening Skills : Understanding the customer’s needs and concerns allows reps to tailor their pitch accordingly, increasing the chances of a successful sale,
9) Resilience and Adaptability : Rejection is common in telesales, so resilience is key. The ability to bounce back from rejection and adapt strategies ensures continuous improvement and success.
10) Good Time Management : Efficiently managing call times, follow-ups, and administrative tasks ensures that more customers are reached and productivity remains high.
11) Positive Attitude : Enthusiasm and optimism can be contagious, making customers more receptive to the sales pitch.
12) Multitasking Abilities : Handling multiple calls, logging information, and responding to inquiries simultaneously requires strong multitasking skills.
13) Understanding Customer Psychology : Recognizing buying signals, hesitation, and customer behavior helps reps adjust their approach accordingly to close sales effectively.