Global Knowledge Management and Economy

Nik Zafri · at 3:40 AM

The Star Global Malaysians Forum - Posted: 09 December 2005 at 4:02pm

http://www.businessday.co.za/articles/opinion.aspx?ID=BD4A125014

Nik's comments - in my opinion, I wouldn't say that the following article is meant exclusively for fund managers but we too can learn something out of it as well (in our very own capacities)

Opinion & Analysis

Posted to the web on: 08 December 2005 - Ingredients of success for fund managers - Matthew de Wet

WE KNOW that relying on past performance alone to select a fund manager is likely to produce disappointing results. We also know intuitively that fund managers that display certain characteristics — for example, a solid process and sensible philosophy — are more likely to be successful.

But are there any specific fund-manager attributes that have proven to increase the likelihood of success?

The answer is yes, according to a study that recently appeared in the Canadian Investment Review. The study, which took place over the six-year period ending December 2003, considers hundreds of different investment managers across different regions, and analyses how a number of different organisational and process factors affect the ability of the fund manager to produce superior results. Of the 17 factors tested, four were identified as being statistically significant in explaining an investment manager’s performance:

Ownership: The study concluded that investment management firms that have a high degree of employee ownership are more likely to produce superior results than those that have little or no employee ownership. This is intuitive as the greater the degree of ownership, the greater the incentive for employees to perform well.

Low personnel turnover: It was shown that firms that had a high degree of turnover in key investment staff tended to produce inferior results compared with those that had low turnover. It was also concluded that low levels of staff turnover were positively correlated with the level of ownership — that is, boutique firms tend to have lower levels of turnover of key investment individuals and that this manifested itself in superior performance.

Number of counters: The conclusion here was that as portfolios became too diversified in terms of the number of counters held, the tendency to generate outperformance decreased. Again, this is intuitive as the more counters held, the lower the tracking error and the higher the likelihood of producing average returns. Further, the study also highlighted the fact that the larger a firm, the more likely it was to have a low tracking error. It suggests that this is further evidence of the tendency of larger firms to manage portfolios in a manner that reduces business risk rather than investment risk.

Bottom-up: This factor relates to the percentage of the investment process that was focused on top-down asset allocation, or theme selection, versus bottom-up stock picking. The conclusion was that the greater the focus on bottom-up stock picking, the more likely the firm was to produce superior results.

It is interesting to note that the first three factors are more closely aligned with entrepreneurial or “boutique” type investment firms (which tend to have a high degree of employee ownership, lower key staff turnover and portfolios with higher tracking errors) than they are with large, institutional type firms. The fourth factor is not specifically aligned to boutique or institutional type managers.

A number of factors that one may expect to have an effect on the ability of managers to perform could not be conclusively proven. These included portfolio turnover, age of firm, number of staff, and number of management visits.

The study suggests that potential investors are well served by identifying boutique investment firms with low staff turnover, whose process is one of active, bottom-up stock picking.

* De Wet is head of investments at Nedgroup Investments.

Nik Zafri · at 3:36 AM

The Star Global Malaysians Forum - Posted: 15 February 2006 at 6:51pm

Quickies on Global Economy

2004 - catching up. 2005 - a bit slow. 2006 - moderate perhaps at 3.5 %. average growth.Progress in developing countries - coming up fast. Performance in US, Europe and Japan - moderate. South East Asia - forecasted 5-6% growth (2006)

Key Global Issues requiring attention 2006 :

* employment,
* inflation,
* surging/fluctuation/control of oil price,
* deficit,
* stock market and other investments,
* balancing liquidity and interest rates,
* Global Exchange Rate/Fiscal policies - review and improve till the best is achieved,
* Disease & Epidemic Control
* Terrorism
* Price of Non-Oil Commodity
* Natural Disasters

Good News?

* Property Market - potentially booming
* International Trade - still OK
* more Free Trade Zone (hopefully)
* Food & Drugs Industry - still OK
* Service industry - still OK but be more susceptible 'on things happening around you'

Alert?

* Agriculture/Biotechnology - focus on domestic growth rather export,
* International Conventions - 'walk the talk - not talk the walk' - no lip services,
* More FDIs
* More financing and debt relief
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Posted: 13 March 2006 at 6:03pm

I think almost all quarters relevant have unanimously agreed that the stock market and the economy will see a better performance this year.

Since earnings from export have now shown signs of good performance, the GDP will definitely rise to - if not = 6% at least > 5%. I'm also 'betting' on this year's GLC's improved performance and FDI pouring in. I must say that I'm quite impressed with 'positive' signs been happening around me since nearly a week now (that's explains my 'long dissapearance' from this forum topic for almost a fortnight. Well, been roaming in the physical world to run some 'experiments') such as smooth mergers and acquisitions of finance/banking sectors, current stock value on the exchange, increased interest in Mesdaq, - hmmm...we should be lucky I guess.

I wanted to be optimistic for just this moment - The above concise statement would definitely be 'absorbed' into the 'uncertainties' to 'restore balance' especially those related to interest rates, oil price, policies, inflation, ringgit alignment, technology etc. The 'balancing restoration' will create the 'cushion' for future impact.

Yeap...I think we're quite ready...

p.s. 15/03/2006 - forgot to add another issue - employment...I'm also quite happy to see some 'corporate sectors' especially banking/finance move to take in graduates - training and paying them more handsome allowances - eventually employing them.

Nik Zafri · at 3:26 AM

The Star Global Malaysians Forum - Posted: 27 July 2006 at 8:11pm

TYPICAL INDICATORS TO FORECAST ECONOMY

Indicators

a. Prime Interest Rate/Interbank Offerred Rate
b. Mortgage Interest Rate
c. Treasury Yields
d. GDP
e. Crude Oil and Gold Price
f. Unemployment Rate (some look deeper into crime rate)
g. Inflation Rate
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Quoting Howard G. Schaefer - In his book 'Economic Trend Analysis for Executives and Investors', Chapter 1 - Introduction

With so many factors to be considered, interpreting economic data is a daunting task. Indeed, attempting to interpret economic data presented in the form of millions, billions, and trillions of dollars is enough to discourage most people. Nevertheless, forecasting economic conditions is an essential element of sound business and investment decisions. To make these decisions executives and investors need a simple and timely method of understanding and evaluating economic data.

Graphs and charts have become very popular for simplifying information. Trend analysis is one of the principal means used to convey economic data to business, investors, and government. That is, statistical data are plotted on a chart so the reader can observe trends. As an example, the index of industrial production for the month of February 1992 was reported as 107.2, representing a 0.4% increase over the preceding January and a 1.4% increase from the preceding year

A published chart showing the trend indicated that the nation's industrial production was improving. But it did not address whether the trend would continue. Executives and investors need to make decisions based on future expectations, not just past performances. Without a consideration of the many factors that affect economic performance, a trend line has limited uses.

A newer technique called relationship analysis provides a much better understanding of economic data and future economic trends than trend analysis. Relationship analysis compares one set of economic data to another to determine whether there is a consistent relationship between the two sets of data that explains current economic conditions and indicates future economic trends. One principal advantage of relationship analysis is that the information is conveyed without the long delay for accumulating the economic data necessary to spot the trend.
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Adapted from the original Posting in The Star Global Malaysians Forum
- Posted: 31 July 2006 at 5:32pm

ECONOMIC FORECASTING - WHAT'S IN IT FOR ME?
(Nik Zafri's version of Forecasting Economy for Dummies)

Most people are scared listening or even coming across economical terminologies. Indeed they (the terminologies) are not ‘laymen user-friendly’. Thus, most of us tend to 'shy away' especially those in small businesses not knowing the consequences of ignoring the current facts/reality of economy. To worsen situation, even the typical accounting tasks such as cash-flow monitoring has been ignored.

Don’t worry, it’s nothing too technical - in fact even economists in many occassions fail to do accurate economical forecasts and most of them end up arguing to defend their hypotheses.

Here’s some simple indicators (what YOU should know – the technical explanations are for the economists to worry about) :

a) GDP – most popular one – to you – don’t wait for the annual results but monitor the implementation of target, if you see in 5-6 months – it’s stil negative, then buckle up.

b) Consumer Price Index – to you – it tells you products/services – price/fee (fluctuations as well) etc. You could almost prophecise that you might be in trouble when you found out that you’re paying MORE than before.

c) Interest rate (it’s rising)– to you - it tells the level of ‘troubleness’ you’re encountering especially if you have a loan to settle.

d) Retail sales – to you – it tells you about your purchasing power, your spending habit, your saving habit, your confidence – you will know or feel these things when you see the word bonus, tax (cut/raise) etc.

e) Employment – to you – well, I guess you’re smart enough to figure this one out. Only two quick tips (out of many) – VSS and unemployed graduates.

The hidden ones are political stability (which you’re also smart enough to know) or 'that look' the traders are giving you when you ask for discounts!

Nik Zafri · at 3:16 AM

Here an article I would like to share :

http://www.globalexchange.org/campaigns/rulemakers/TenWaysToDemocratize.html

10 Ways to Democratize the Global Economy

Citizens can and should play an active role in shaping the future of our global economy. Here are some of the ways in which we can work together to reform global trade rules, demand that corporations are accountable to people's needs, build strong and free labor and promote fair and environmentally sustainable alternatives.

1. No Globalization without Representation

Multilateral institutions such as the World Trade Organization, the World Bank, and the International Monetary Fund create global policy with input mainly from multinational corporations and very little input from grassroots citizens groups. We need to ensure that all global citizens must be democratically represented in the formulation, implementation, and evaluation of all global social and economic policies of the WTO, the IMF, and the WB. The WTO must immediately halt all meetings and negotiations in order for a full, fair, and public assessment to be conducted of the impacts of the WTO's policies to date. The WTO must be replaced by a body that is fully democratic, transparent, and accountable to citizens of the entire world instead of to corporations. We must build support for trade policies that protect workers, human rights, and the environment.

2. Mandate Corporate Accountability

Corporations have so heavily influenced global trade negotiations that they now have rights and representation greater than individual citizens and even governments. Under the guise of 'free trade' they advocate weakening of labor and environmental laws -- a global economy of sweatshops and environmental devastation. Corporations must be subject to the people's will; they should have to prove their worth to society or be dismantled. Corporations must be accountable to public needs, be open to public scrutiny, provide living wage jobs, abide by all environmental and labor regulations, and be subject to all laws governing them. Shareholder activism is an excellent tool for challenging corporate behavior.

3. Restructure the Global Financial Architecture

Currency speculation and the derivatives market move over $1.5 trillion daily (compared to world trade of $6 trillion annually), earning short-term profits for wealthy investors at the expense of long-term development. Many countries are beginning to implement 'capital controls' in order to regulate the influence foreign capital, and grassroots groups are advocating the restructuring and regulation of the global financial architecture. Citizens can pass local city resolutions for the Tobin Tax - a tax of .1% to .25% on currency transactions which would provide a disincentive for speculation but not affect real capital investment, and create a huge fund for building schools & clinics throughout the world.

4. Cancel all Debt, End Structural Adjustment and Defend Economic Sovereignty

Debt is crushing most poor countries' ability to develop as they spend huge amounts of their resources servicing odious debt rather than serving the needs of their populations. Structural adjustment is the tool promoted by the IMF and World Bank to keep countries on schedule with debt payments, with programs promoting export-led development at the expense of social needs. There is an international movement demanding that all debt be cancelled in the year 2000 in order for countries to prioritize health care, education, and real development. Countries must have the autonomy to pursue their own economic plans, including prioritizing social needs over the needs of multinational corporations.

5. Prioritize Human Rights - Including Economic Rights - in Trade Agreements

The United Nations must be the strongest multilateral body - not the WTO. The US must ratify all international conventions on social and political rights. Trade rules must comply with higher laws on human rights as well as economic and labor rights included in the United Nations Declaration of Human Rights. We should promote alternative trade agreements that include fair trade, debt cancellation, micro-credit, and local control over development policies.

6. Promote Sustainable Development - Not Consumption - as the Key to Progress

Global trade and investment should not be ends in themselves, but rather the instruments for achieving equitable and sustainable development, including protection for workers and the environment. Global trade agreements should not undermine the ability of each nation, state or local community to meet its citizens' social, environmental, cultural or economic needs. International development should not be export-driven, but rather should prioritize food security, sustainability, and democratic participation.

7. Integrate Womens' Needs in All Economic Restructuring

Women make up half the world but hold less than 5% of positions of power in determining global economic policy, and own an estimated 1% of global property. Family survival around the world depends on the economic independence of women. Economic policies need to take into account women's important role in nutrition, education, and development. This includes access to family planning as well as education, credit, job training, policy decision-making, and other needs.

8. Build Free and Strong Labor Unions Internationally and Domestically

As trade becomes more 'free,' labor unions are still restricted from organizing in most countries. The International Labor Organization should have the same enforcement power as the WTO. The US should ratify ILO conventions and set an example in terms of enforcing workers' rights to organize and bargain collectively. As corporations increase their multinational strength, unions are working to build bridges across borders and organize globally. Activists can support their efforts and ensure that free labor is an essential component of any 'free trade' agreements.

9. Develop Community Control Over Capital; Promote Socially Responsible Investment

Local communities should not be beholden to the IMF, international capital, multinational corporations, or any other non-local body for policy. Communities should be able to develop investment and development programs that suit local needs including passing anti-sweatshop purchasing restrictions, promoting local credit unions and local barter currency, and implementing investment policies for their city, church, and union that reflect social responsibility criteria.

10. Promote Fair Trade Not Free Trade

While we work to reform 'free trade' institutions and keep corporate chain stores out of our neighborhoods, we should also promote our own vision of Fair Trade. We need to build networks of support and education for grassroots trade and trade in environmentally sustainable goods. We can promote labeling of goods such as Fair Trade Certified, organic, and sustainably harvested. We can purchase locally made goods and locally grown foods that support local economies and cooperative forms of production and trade.

Nik Zafri · at 3:02 AM

My special thanks to Tuan Haji Ahmad bin Che Din, Taman Merdeka, Selama, Perak Darul Ridzuan, Malaysia

Nik Zafri · at 3:01 AM

THE BASICS OF BUSINESS - By Brian Tracy - Entrepreneur.com

Nik Zafri · at 3:01 AM

THE BASICS OF BUSINESS - By Brian Tracy - Entrepreneur.com

Nik Zafri · at 2:25 AM

The Star Business - 25/12/07

New launches to drive growth

Chief executives have lined up new products for next year. Mah Sing Group Bhd CEO Datuk Seri Leong Hoy Kum expects the company's new launches will be well received in a buoyant, domestic-driven economy. Guinness Anchor Bhd's MD Charles Ireland feels 2008 should be a better year as the market for malt liquor has started to stabilise. Prudential Assurance Malaysia Bhd's CEO Tan Kar Hor will cultivate new product lines like retirement planning and Islamic products

DATUK SERI LEONG HOY KUM
Managing director and CEO
Mah Sing Group Bhd

WHAT is your outlook for the property market next year?

We believe that the property market in 2008 will be robust, underpinned by a resilient domestic driven economy. Various pump-priming initiatives under the Ninth Malaysia Plan will provide a boost to propel the economy upwards and increase disposable incomes.

Malaysia’s young population, rising urbanisation, low unemployment rate and increasing wages, as well as a high savings rate will continue to contribute to the property market’s positive run.

Datuk Seri leong Huy Kum
The Government has been proactive in this manner, with several goodies announced for Budget 2008. EPF contributors will be allowed to make monthly withdrawals for financing one house effective Jan 1, 2008.

This could potentially unleash close to RM9.6bil annually into the property industry, allowing homebuyers to afford homes costing 20% more than previously.

The 50% waiver on stamp duty for purchase of homes under RM250,000 should boost demand for homes, and the Group has taken the initiative to ride on these incentives.

We are setting up a help desk to advise our buyers on the EPF withdrawals, as well as waiving the remaining 50% stamp duty for Mah Sing homes priced up to RM250,000, to ease the burden of home ownership.

Besides domestic demand, there has been increased foreign interest in our properties as they like the quality of our properties, boosted by the waiver of real property gains tax.

We have the most liberal landownership laws in the region, and now, foreigners are allowed to buy unlimited units of residential properties above RM250,000 without restriction of usage.

What are some of the opportunities and challenges for industry players going forward?

Growth corridors including the Iskandar Development Region (IDR) and Northern Corridor Economic Region have resulted in renewed interest in these areas, and improving infrastructure as well as strong economic and population growth will spur demand for housing there.

Malaysia’s increasing exposure as an international property market will attract more foreign participation. It is indeed an opportune time for foreign investors because whilst our properties may be world class, valuations still lag behind those of our regional peers.

Increases in raw material prices have increased construction costs, resulting in higher pricing for good housing projects in strategic locations.

Buyers will want to hedge against inflation by investing in assets that have potential upside.

Which property sector and development types offer the best potential for your company?

In terms of the residential market, we believe that medium to high-end gated and guarded residential properties should do well.

Demand for these properties is a reflection of Malaysians’ growing affluence and sophistication. These properties would need innovative concepts and practical layouts, as well as being supported by a strong brand.

For the commercial market, there is a shortage of good office space, especially Grade A offices in Kuala Lumpur. The limited number of good quality investment grade buildings available for sale in the market has driven up the capital value of prime offices.

Depending on the location, commercial retail buildings should do well.

What are the challenges faced by the industry and the impact on your company?

Prime land is increasingly scarce, especially land that fits our fast turnaround business model.

However, we have a proven landbanking track record, securing good land year on year to maintain our earnings visibility.

Sometimes, landowners also approach us either to sell land, or to propose joint ventures on their land to tap into our branding, experience and skills.

Our capability to appropriately manage cash flow is key to the company’s ability to capitalise on opportunities

Increases in raw material are inevitable, but we have taken steps to mitigate the effects, for example, by using step up pricing for new launches, bulk purchasing to enjoy discounts, and lowering our funding costs via shrewd negotiations.

Human capital, i.e being able to continuously recruit, train and retain good people who are willing to take the company to new heights amidst increasing globalisation, will be the key to success.

We have a very strong team which is striving to realise the Group’s vision.

What are some of the interesting property launches that can be expected from your company in the coming months?

We have started a registration exercise for our new commercial projects, which will be launched in 2008.

Southgate Commercial Centre offers investors the opportunity to own offices in the heart of Kuala Lumpur, as opposed to just leasing the offices in most new buildings.

There will be food and retail outlets to support the offices. Southbay City in Batu Maung, Penang will be a new “must-visit” destination, integrating leisure, commercial and retail offerings near the upcoming Second Bridge on the island.

Our existing residential projects are Perdana Residence, Kemuning Residence, Hijauan Residence and Aman Perdana in the Klang Valley, and Sierra Perdana, Austin Perdana and Sri Pulai Perdana in South Johor within the IDR.

We shall continue our sales from these projects, mainly semi-detached homes and bungalows within gated and guarded communities.

What are your expectations of project take-up rate, sales revenue and earnings for the company next year?

We believe 2008 will be another good year and we should be able to achieve another year of uninterrupted profitability and good take-up. This will be underpinned by our unbilled sales exceeding RM1bil, which is twice our revenue in 2006.

We have a remaining Gross Development Value (GDV) of RM3.042bil, representing a total GDV of RM4.119bil, which will ensure earnings visibility for seven years.

We expect another year of good sales, especially with the implementation of the Employees Provident Fund withdrawals next year. We will continue to focus on the lifestyle medium to high-end residential and commercial segments, which have given us very good results.

Charles Ireland
CHARLES IRELAND
Managing Director
Guinness Anchor Bhd

WHAT is your outlook on consumer spending for 2008?

The Malaysian economy seems to us to be in pretty good health. When the Ninth Malaysian Plan’s spending kicks in, we hope that the present growth rate of 6% will be sustainable throughout 2008.

Within the malt liquor market (MLM), we are extremely supportive of the Visit Malaysia Year initiatives and are delighted that it has been extended to 2008. This is because we know that generally, tourists enjoy relaxing with a beer at the end of the day when on holiday, and that other spending that they do will further support the Malaysian economic growth.

While we are optimistic for 2008, we are also not discounting that several other factors can impact consumer spending, such as inflationary pressures and the external environment, like high oil prices and the US subprime mortgage market as well as the accompanying credit crunch.

As for the MLM, we were spared another year of excise duty increase in the recent Budget 2008 and the market is slowly beginning to stabilise, registering a marginal growth year-on-year.

How was consumer spending in 2007?

The malt liquor industry had a tough year with a 1.4% contraction in the market.

Consumers were, not surprisingly, still careful in their spending on beer given the very high prices due to us having the second highest excise duty in the world.

I am pleased to say though that despite this, GAB performed very well. Our revenue breached the RM1bil mark to reach RM1.07bil while pre-tax profits stood at RM152.16mil.

Our success was due to our continued focus on our people, brands and performance. We launched several innovative marketing initiatives to attract consumers to our brands, increased our budget allocation for employee training and improved operational efficiency to strengthen our financial performance.

This, together with continuous support from our consumers and trade partners, has helped us open up a clear lead over the competition.

What is your expectation of spending at the higher end? Please define “higher end” in your industry.

Whilst GAB proudly boasts a full diverse portfolio of brands, we have the best “higher-end” beer brands in Malaysia. As such, a good performance in this segment is critical to our success.

Higher-end outlets for us are modern pubs and clubs, white table restaurant and hotels. We expect that this sector will continue to perform as Malaysia transitions into more of a service economy and there is further growth in middle-to-higher income jobs.

Furthermore, the Visit Malaysia Year initiatives will hopefully continue to bring additional affluent consumers to the country.

GAB is well positioned to grow in this segment. Consumers regularly choose our brands as part of their evening. Whilst we are the clear market leader overall, we have over 90% market share of this “higher-end” segment.

How have the tourism dollars helped to boost consumer spending, what further measures can be introduced to boost tourism?

Tourism is very important in bringing in tourist ringgit into the country, helping boost the economy and, consequently, consumer spending.

The price of beer and stout is one factor that tourists consider in making a choice of holiday destination. We also know that beer prices in Malaysia are the highest in the region and believe that this may lead to tourists choosing neighbouring countries over Malaysia.

To this end, we believe that it was a good decision by the Government not to increase excise duties this year to give the rest of the world a chance to catch up.

We further believe that the industry should play its part in boosting tourism. The Ministry of Tourism’s initiatives should be commended and complemented by us.

We are currently thinking of how we can support the ministry in its efforts and have started dialogues with them on how we can help.

What are the new challenges at a time when consumers are said to be spoilt for choice?

One of the wonderful things about a business is that there are always challenges and the trick is to turn these challenges into opportunities.

Over the past six years, GAB has been successful.

We believe that by working hard with our great people and fantastic portfolio of brands to deliver performance, we are able to continue to grow to deliver ahead of shareholders' expectations.

Tan Kar Hor

TAN KAR HOR
CEO Prudential Assurance Malaysia Bhd

IS your company on track toward achieving the risk-based capital (RBC) framework by 2009?

Insurance companies in Malaysia have known for a long time about the impending introduction of a risk-based capital framework. The possibility of such a framework being introduced was highlighted as early as 2001 in the Financial Sector Masterplan.

Since 2004, Bank Negara has also been working closely with the insurance industry to draw up the framework that is applicable for Malaysia, and there have been several rounds of refinement of the proposed framework following discussions between the central bank and the insurance industry.

This has allowed insurance companies, including Prudential, to test the impact of the proposed framework on their financial positions and to strategise in areas such as product development, investment decisions and efficient capital management.

As far as Prudential is concerned, we are on track to implement the RBC framework by 2009.

What are the current initiatives and processes put in place or being undertaken to achieve the RBC framework?

With the impending introduction of the RBC framework, there will be higher demand for professionals with specialised skills such as actuaries and risk managers.

This is especially so because the RBC framework uses statistical science to make explicit provisions for uncertainties in an insurer’s future financial position, for example, the amount of claims and the market view of investment return.

As a leading insurer in Malaysia, Prudential is fortunate to be able to attract and retain people with specialised skills. We focus a lot not only on attracting and retaining the right people, but also training them.

The new framework also gives insurance companies more opportunities and flexibility to demonstrate good internal governance and risk management systems and practices. We are further strengthening these areas to cope with the new framework.

Being part of a large global financial services group (UK-based Prudential plc), we are also fortunate that our group head office supports us by providing their experience on new developments in the regulatory regimes in other countries in which we have operations as well as training to update the skills of our specialised staff.

Are mergers and acquisitions (M&A) on the company’s agenda in view of the deadline for RBC compliance getting closer?

At present, we are not considering any mergers and acquisitions.

What steps are your company taking to gain a larger foothold in the sector?

The launch of our sister company, Prudential BSN Takaful, last year was a significant milestone that enabled us to widen our product range to include syariah-compliant insurance plans. We expect strong contribution from our takaful business given the huge market potential.

We will continue our efforts to expand our agency force, improve their productivity through rigorous training programmes and leverage on IT to enhance their efficiency.

We are also aggressively broadening our insurance solutions to meet our customers’ needs.

Retirement is one of the key focus areas as the market is ripe for financial solutions that can help customers proactively plan for retirement and be able to live comfortably through their golden years. We are building our strength and expertise in this area, supported by our market leadership in investment-linked products and deep understanding of the retirement space through consumer research and vast experience worldwide.

Besides retirement, healthcare remains a major concern as one gets older. We will continue to develop even more innovative insurance plans to ensure our customers are well protected against escalating medical costs.

With all these initiatives in place, Prudential is well positioned to deliver sustainable, profitable new business growth in the coming year.

Will financial advisor be one of the important distribution channels for the company going forward, judging by its success in developed countries?

Developing our agents to be financial advisors is an important step to cater for customers who are nowadays more financially-savvy and require solutions that can meet various financial needs.

Training programmes that our agents undergo increasingly emphasize on customer needs analysis, the provision of financial advisory services and proper advice to customers as a way to increase their skills and professionalism.

We will also continue to synergise the strengths and competencies of Prudential’s insurance, takaful and fund management businesses in Malaysia to deliver innovative financial solutions that cater to customers’ needs.

This synergy will further solidify our brand name and position as a significant retail financial solutions provider in the market.

What will be your investment in IT infrastructure and other expansion plans?

We have put in great efforts to transform our agents to be more receptive to technology in conducting their business.

Many of them are already using notebooks and mobile devices such as Treo smart phones and BlackBerry equipped with customised insurance solutions that give them the flexibility to conduct their business while on the move.

Besides real-time accessibility to customer information, these devices also allow our agents to prepare quotations and provide on-the-spot response to customer enquiries.

These efforts are part of our ongoing commitment to innovative services and products, and transforming our agency force into the most ‘well-connected’ in Malaysia.

Prudential will continue to leverage on technology to further improve agents’ efficiency and customer service delivery. In the pipeline is the development of Sales Force Automation (SFA), which will give our agents instant access to customer data and enable them to issue policies right in the customers’ homes.

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Here's my version of summary (Nik Zafri)

1. Property market demand will depend many factors

a. Future - Malaysia’s young population, rising urbanisation, low unemployment rate and increasing wages, as well as a high savings rate

b. Current - EPF withdrawals

2. Future - the Development Regions

Current - Volatile construction raw materials pricing ' still need further assistance'

3. Buyers are recommended to hedge against inflation by asset investments that have potential upsides

Potential upside relates to :

- spread ratio/yield result in order to get risk/return ratio. In short, take additional risk to benchmark the current risk. Only then a decision can be obtained to know if additional pick-up of yield is worth in terms for 'taking additional risk' (huh?) It's kinda 3D thinking in asset management.

Again 'potential' means 'Future'.

4. Future : Landowners should work together with Developers instead of selling land.

5. Current : Tourism is still the most popular 'profit generator'.

6. Future : Risk Based Capital to (Future) Risk Weighted Assets ratio of x%.

Current : Impact testing on Product development, investment decisions and efficient capital management.
7. Current : Competent Human Resources, Knowledge Workers etc. still being hunted.

8. Current and Future : ICT will still rule!

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BIODATA - NIK ZAFRI

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