9 QUALITIES TO BECOME A GOOD LEADER - NIK ZAFRI

These are insights I’ve gathered over the last 30 years through experience and observation. When I first wrote this in 1999, there were 14 points but I’ve since summarize them into 9 core qualities, refined to suit 2025 and beyond. I’ve made them clear, memorable, and practical for everyday leadership.

It's my version of "Leadership" module

Of course, it shouldn’t take you another 30 years to apply them. Who knows, your leadership journey might just begin today.

1) KNOWLEDGABLE 

A good leader must possess strong domain knowledge and be well-informed about the industry, current trends, and the specifics of the organization. This includes:

• Technical expertise and decision-making frameworks,
• Understanding the roles and responsibilities of the team,
• Being aware of external factors like market forces, regulations, and competitors.
• Staying updated through continuous learning, training, and reading.

Why it matters: A knowledgeable leader earns respect, gives informed direction, and avoids costly mistakes.

2) DO THE RIGHT THING

Integrity and ethics are non-negotiable traits of leadership. 

• Stand for principles even when it’s hard or unpopular,
• Uphold fairness, transparency, and accountability,
• Be a role model in behavior, honesty, and consistency, lead by example

Why it matters: People follow leaders they trust. 

Doing the right thing builds long-term loyalty and credibility.

3) HEAD TO THE RIGHT DIRECTION

Leadership is about setting and aligning everyone with a clear vision.

• Set logical, measurable and achievable goals based on strategic foresight,
• Align the team’s work with the organization’s mission and values.
• Periodically reassess the path to ensure relevance.

Why it matters: A leader without direction leads a team to confusion. Purposeful direction gives clarity and unity.

4) WORK HARDER

Effort and commitment are infectious.

• Show dedication and passion through your work ethic.
• Don’t shy away from getting your hands dirty when needed.
• Be willing to put in the extra time to support your team or resolve crisis.

Why it matters: Hardworking leaders inspire their teams to rise above mediocrity and follow by example.

5) THINK OF NEW WAYS

If you're a seasoned professional, you may need to work with the younger generation. Innovation keeps the organization relevant and competitive.

• Be open to change and embrace creative thinking,
• Encourage brainstorming and experimentation without fear of failure (should you fail, do it again),
• Look for improvements in processes, products, and people development.

Why it matters: Stagnation is the enemy of progress. Leaders must innovate to adapt and thrive.

6) MAKE THE BEST DECISION

Not a popular decision, but the best decision

• Decision-making is at the heart of leadership,
• Base your choices on facts, resources, data, experience, and intuition, 
• Involve stakeholders when appropriate, but take responsibility and to be accountable,
• Balance risks and rewards with long-term implications in mind.

Why it matters: The ability to make timely, sound decisions determines whether a team succeeds or struggles.

7) BUSINESS SUSTAINABILITY

Leadership must consider long-term viability, not just short-term gains.

• Balance economic success with environmental and social responsibility (ESG), 
• Invest in people, processes, and technologies that support sustainable growth.
• Make ethical decisions that preserve reputation and resources.

Why it matters: Sustainability ensures your organization endures and thrives in an ever-changing world.

8) BE A GOOD LISTENER

Effective communication starts with listening.

Practice active listening, seek to understand, not just to respond,

Show genuine empathy and openness to different views and feedback,

Use listening as a tool to detect problems early and build trust.

Why it matters: People feel valued and motivated when they are heard. It improves morale, loyalty, and problem-solving. (AND always reward good ideas)

9) CONTINUAL IMPROVEMENT

Strive for excellence, not perfection.

Promote a culture where learning and improvement are continuous,

Encourage reflection, feedback, and growth - personally and organizationally,

Invest in upskilling, process optimization, and quality enhancement.

Why it matters: In a rapidly evolving world, continuous improvement is necessary to stay competitive and agile.

CONCLUSION 

"The impact of doing something is FAR more greater than doing nothing at all" - Nik Zafri

"True leadership is not about authority, it's about responsibility, humility, and vision" - Nik Zafri

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PROPERTY COMPANY - IT'S TIME TO REBRAND

I know this might be hard on some, but let’s admit it, just like #architectural, #construction and #consulting firms (which I have spoken enough on the subjects) - even a highly successful PROPERTY COMPANY can benefit from a "new breath of life", a strategic refresh that sustains relevance, competitiveness, and long-term growth without abandoning its core values and principles.

LET’S START WITH SOMETHING NOT TOO AMBITIOUS

HERE’S A TYPICAL 6 PHASE PROPOSED ROADMAP SUITABLE FOR PROPERTY COMPANIES OPERATING IN SOUTH EAST ASIA – Hope it helps

Thriving Through Organizational Change: Bridging Seasoned and Young Professionals - by Nik Zafri

 

“Change is the only constant” 

a phrase often repeated, rarely understood in its full weight until it lands on your desk, your workflow, or your job description. 

Organizational change whether driven by digital transformation, leadership shifts, restructuring, or market realignment is no longer a once-in-a-decade event. It is ongoing, accelerating, and multi-generational.

In my experience conducting motivation-based courses, I’m consistently asked the following two questions :

• How do professionals, young and seasoned alike, not just survive but thrive through change? 

• How can senior professionals remain relevant and respected even when reporting to younger bosses?

These are hard questions for me but I'll try to delve with case studies, research-backed insights, and actionable strategies for everyone in today’s evolving workforce.

1.0 The Reality: Change Is Disruptive (and Expensive)

According to McKinsey & Company , nearly 70% of organizational transformation efforts fail, largely due to :

• employee resistance, 
• lack of engagement, or 
• unclear communication. 

Yet when executed well, organizations that embrace structured change see productivity increase by up to 25% and employee satisfaction rise by 20–30%.

Meanwhile, a 2023 Deloitte Global Human Capital Trends survey found that:

61% of professionals felt overwhelmed by constant change,

48% feared being left behind due to digital transformation,

But 71% were willing to reskill or shift roles if given clarity and support.

Case Study 1: Siemens From Traditional Engineering to Digital Twin Leadership

Case Study 2: Unilever – Flattening Hierarchies and Empowering Young Leaders

2.0 How Can Young Professionals Adapt?

a. Stay Curious, Not Complacent

Ask questions, not just for knowledge but to learn from others' experience. Show humility when working with seniors, it earns trust and opens doors.

b. Get Comfortable with Ambiguity

Change is rarely clear-cut. Embrace iterative work and unstructured problem-solving.

c. Build Tech and People Skills Together

Digital skills are essential, but so is empathy, communication, and cross-generational respect.

3.0 How Can Seasoned Professionals Adapt?

4.0 What Happens When the Boss is Younger?

Let’s be honest, it’s awkward at first for both sides. 

BUT RESPECT IS EARNED, NOT DICTATED BY AGE

“In my mid-50s, I found myself reporting to a 32-year-old CMO. At first, I felt invisible. But once I started mentoring his team on stakeholder management and client psychology, skills AI can't teach he told me I was his most trusted partner.” - Former Global VP, now Leadership Coach

4.0 Conclusion

For All Professionals (Regardless of Age)

• Learn continuously. There are many platforms on the internet,
• Strengthen emotional intelligence. That’s what holds people together during turbulent change.
• Communicate transparently. Ask, share, clarify, silence kills culture.
• Adapt your role to value delivery, not title.
• Ask yourself - “How do I help the team win?” will beat “What’s in my job description?”

Change is no longer something to "get through." It's the new normal.

Whether you're a young professional fresh out of university, or a seasoned expert with 30 years under your belt, the real winners are those who:

• Stay flexible in their role,
• Stay humble in their approach,
• And stay human in how they work with others.

Because in a world where AI is doing more, it’s the human capacity to adapt, relate, and guide that becomes most valuable.

DUE DILIGENCE ON TROUBLED COMPANIES - A SIMPLE GUIDE BY NIK ZAFRI

 BASIC PRINCIPLES OF DUE DILIGENCE (ON TROUBLED COMPANIES)

Due diligence on a troubled company requires a particularly rigorous and comprehensive approach. It involves delving deeper into potential risks and liabilities than a typical due diligence process.  See the table below - please expand further. (Remember : It's not as easy as it looks)

hashtag#DueDiligence hashtag#Audit hashtag#RiskAssessment hashtag#RiskManagement 

IT'S ALL ABOUT US. GOOD JOB EVERYBODY. TAKE A BREAK AND SPEND QUALITY TIME WITH YOUR FAMILY

 

KNOWLEDGE MANAGEMENT HAS REACHED A NEW HEIGHTS - NIK ZAFRI

The evolution of Knowledge Management requires adapting knowledge to fit the present landscape. Big data and data mining might soon yield to the capabilities of Artificial Intelligence, Quantum Computers, and even blockchain. However, it's crucial not to undermine the core principles of KM; otherwise, we risk losing our sense of direction.

SOLAR SYSTEM DESIGN AND NETWORKING - a brief guideline

 

Networking in in solar systems design has always been a topic that is "easier said than done". But with proper guideline, the networking has a big future potential to open up a network of business.

I personally believe that building connections is extremely important within the industry to enhance collaboration.

We also need to stay updated on advancements, and create opportunities for professional growth.

Here are some useful tips :

a. Get the knowledge by attending events such as conferences, trade shows, and seminars related to solar energy and systems design. These events provide excellent opportunities to meet professionals, learn about new technologies, and stay updated on industry trends. Remember solar system design is a very unique scenario. You may think that you have what it takes but you need others to provide other expertise that you may not possess.

b. Affiliate with the right professional organizations - don't be afraid or timid to become a member of organizations like the Malaysian Photovoltaic Industry Association, Solar Energy Industries Association (SEIA) or the International Solar Energy Society ISES. These groups offer networking events, forums, and access to valuable resources.

c. LinkedIn is a great online platform that I know of connecting with professionals in the solar energy field. Join relevant groups, participate in discussions, and share your knowledge and experiences.

d. Seek Opportunity to collaborate on solar projects. Working with others not only enhances your skills but also expands your network within the industry.

e. Stay Informed - on the latest developments of solar technology by taking courses, attending webinars, or pursuing certifications. This not only enhances your knowledge but also connects you with like-minded professionals.

f. Be part of Local Networking by attending local events and meetups related to renewable energy. Building connections within your geographic region can lead to valuable partnerships and opportunities.

g. Find the right Mentor - from experienced professionals in the solar industry. A mentor can provide guidance, share insights, and introduce you to their network.

h. Write Blog Post or articles about solar systems design and contribute them to industry publications. This can help establish you as an authority in the field and attract networking opportunities.

i. Maintain a Professional Presence on Social Media - especially those popular within the industry. Share relevant content, engage with others, and build a reputable online presence.

j. Reach Out - be proactive - take the initiative to reach out to professionals you admire or want to connect with. Be clear about your goals and how you can contribute to the solar energy community.

Remember, effective networking is about building genuine relationships, sharing knowledge, and being open to collaboration. It's not just about what you can gain, but also about what you can contribute to the community.

CARBON CREDIT - Basic Understanding - by Nik Zafri

Question : Mr. Nik, I saw your YouTube video on Industrial Symbiosis. Are you familiar with carbon credits and its process such as application etc. (Top management of MNC)

Organizations can apply for carbon credits through various processes that are typically part of carbon offsetting programs. Carbon credits are a key component of national and international emissions trading schemes that aim to mitigate the effects of climate change.

Not limited to the following; where applicable and customized to the nature of industry; here are the general steps that an organization can follow to apply for carbon credits (exclude any elements where necessary) :

1.0  Measure the Carbon Footprint

The first step for any organization is to calculate its carbon footprint. This involves assessing the amount of greenhouse gases emitted directly and indirectly from its operations, including energy use, transportation, waste generation, and other relevant activities.

Calculating your carbon footprint involves assessing the amount of greenhouse gases, primarily carbon dioxide, that you directly or indirectly produce. The carbon footprint is usually measured in units of carbon dioxide equivalents (CO2e). Here's a general approach to calculating it:

a. Determine the Scope of Your Calculation

There are typically three scopes of emissions that you should consider:

1. Scope 1: Direct emissions from sources that are owned or controlled by the entity (e.g., emissions from vehicles you own).
2. Scope 2: Indirect emissions from the generation of purchased electricity consumed by the entity.
3. Scope 3: Other indirect emissions, such as the extraction and production of purchased materials, transportation-related activities, waste disposal, and so on.

b. Calculate Home/Office/Site Energy Use:

Determine your energy use including electricity, heating, and cooling. You can usually find this information on your utility bills. Use conversion factors to convert the energy use into CO2e emissions.

1. Transportation: Calculate the emissions from transportation activities. This includes vehicles/machinery fuel consumption. Use standard emission factors for different modes or types of vehicles to convert the activities into CO2e emissions.
2. Dietary/Food : Consider the carbon footprint of one's diet, including the emissions from the production, transportation, and disposal of the food consumed. This can include both the food itself and its packaging.
3. Other Consumption Habits: Assess the emissions associated with other consumption habits such as clothing, electronic devices, and other products. This involves considering the emissions associated with the production, transportation, and disposal of these goods.
4. Offsetting Activities: After calculating the carbon footprint, consider offsetting some or all of the emissions by supporting projects that reduce or remove greenhouse gas emissions, such as reforestation, renewable energy projects, or carbon capture and storage initiatives.
5. Use Carbon Footprint Calculators: There are several online carbon footprint calculators available that can help estimation of carbon footprint based on the data provided. These tools make it easier for businesses to estimate their emissions.

By following these steps, companies can get a general idea of the carbon footprint. Reducing the carbon footprint can involve various lifestyle changes, such as using more energy-efficient appliances, using public transportation, reducing meat consumption, and supporting sustainable products.

2.0  Implement Carbon Reduction Strategies

After identifying the sources of emissions, organizations should implement strategies to reduce their carbon footprint. This can include adopting energy-efficient technologies, using renewable energy sources, optimizing transportation, and improving waste management practices.

e.g. adopting an environmental management strategy; avoid unnecessary printing; recycle; incentives for public and sustainable transport; reduce energy consumption, and define renewable energy use targets.

e.g. Energy Efficiency

Implementing energy-efficient measures, such as insulation, efficient HVAC systems, and LED lighting, can significantly reduce energy consumption and operational carbon emission

3.0  Assessment and Certification

Scheduled or non-scheduled inspection, risk assessment and internal audit should be conducted by the organization. Auditors should possess the necessary training, competency and experience without elements of partiality.

3rd party audit will look into :

e.g. wind or solar farm - to ascertain actual generation and renewable energy are measured including emission of Greenhouse Gases (GHG) such as Water Vapour (H2O), Carbon dioxide (CO2), Methane (CH4), Ozone (O3), Nitrous Oxide (N2O), Chlorofluorocarbon (CFC), Hydrochlorofluorocarbon (HCFC), Carbon tetrachloride (CCl4)

Organizations can get their emissions reduction projects certified by accredited certification bodies or relevant agencies. The certification process typically involves verification of the emission reduction methods and the actual reduction achieved. Common certification standards include the Clean Development Mechanism (CDM), Verified Carbon Standard (VCS), and Gold Standard.

4.0  Apply for Carbon Credits

Once the emission reduction project is certified, the organization can apply for carbon credits. This involves submitting the necessary documentation and data to the relevant carbon credit registry or authority. The application process may vary depending on the specific requirements of the carbon credit program or market.

5.0  Verification and Validation

The carbon credit application is usually subject to verification and validation by independent auditors or certification or regulatory bodies. This step ensures that the emission reduction claims are accurate and meet the standards set by the specific carbon credit program.

6.0  Issuance and Trading

Upon successful verification, the organization will receive carbon credits for the verified amount of emission reductions. These carbon credits can then be traded on the carbon market or used to offset the organization's own carbon footprint. Organizations can sell their excess carbon credits to other entities looking to offset their emissions.

7.0  Compliance and Reporting 

Organizations are often required to comply with reporting requirements, providing regular updates on their carbon reduction efforts and the utilization or trading of carbon credits. Compliance helps ensure transparency and accountability in the carbon credit market.

It's essential for organizations to stay informed about the evolving standards and regulations related to carbon credits, as they may vary across different jurisdictions and markets. Engaging with experienced consultants or carbon management firms can also help streamline the process of applying for and managing carbon credits.

In Malaysia, Bursa Carbon Exchange ( BCX ), Malaysia’s voluntary carbon market (VCM) exchange, is part of the nation’s commitment towards achieving net zero greenhouse gas (GHG) emissions as early as 2050.

BCX is a spot exchange that facilitates the trading of high-quality carbon credits via standardised carbon contracts. Corporates may purchase these credits to offset their carbon footprint while the sale of carbon credits, in return, will help to finance and drive the development of domestic GHG emission reduction and removal solutions and projects.

Please contact Bursa Malaysia and BCX for more information