I was looking into a posting of a close relative from a prestigious university when the topic of Robotic Process Automation (RPA) came up, particularly its role in accounting and finance. I’ve noticed that in Malaysia, especially within the ERP industrial community, there’s a growing preference to use the term AI rather than RPA. This is also the same question I’ve been asked multiple times.
To differentiate the two, (latch key gen), millennials to Gen X/Y are generally more familiar with RPA (which is related to the first generation AI and computers - 1940s-50s - ENIAC and UNIVAC - later FORTRAN/COBOL, 80s-90s - ERP, 2000 - RPA and now AI) , while those from Gen Z and above tend to recognize AI more readily.
RPA focuses on automation, operating within a fixed set of rules (say a modern photocopier/xerox?), whereas
AI involves intelligence, including pattern recognition, prediction, and decision-making.
Although they may seem similar, they serve different purposes but increasingly work hand in hand, complementing each other. To make the distinction clearer, I’ve summarized the key differences in a table for easier understanding.
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