NEVER JUDGE A BOOK BY ITS COVER

(not the real photo - for illustrative purposes only)

I've seen many social experiments in many episodes that reveal how people treat those they perceive as low-profile, and how eye-opening it can be when roles are reversed. I experienced something similar in real life.

In 1999, I was invited to give a two-day course on QHSE management systems. Naturally, as a consultant, I wore a full suit, and the course was a success. About a week later, it was time to receive my payment. This time, because it was 1/2 day, I arrived casually in a short-sleeve t-shirt and jeans, having made an appointment in advance with the Secretary to the boss.

At the entrance, a man who I assumed was the Secretary’s driver questioned who I was and why I was there. I took a deep breath, remained patient, and calmly explained that I had business to attend to and had already scheduled an appointment. Suddenly, I noticed his expression change, as if he was seeing someone behind me. When I turned, I saw a manager who had attended the course. The manager seemed to signal “no,” shaking his head, but quickly returned to a neutral demeanor. I greeted the manager, and when I turned back, the driver had disappeared.

I met with the Secretary, who asked how the driver had treated me. I reassured her not to take any action, the driver was simply doing his job. Later, near my car, a guard commented, “Serves him right for not recognizing who you were.” I smiled and told the guard not to worry. He then remarked that I was very considerate for not causing trouble.

The lesson from that day is clear: people can be quick to judge based on appearances. But patience, humility, and understanding go a long way. Often, those we overlook or underestimate are simply performing their roles, and treating them with respect even when they don’t recognize us reflects true character.