When you’re a President, CEO, or MD or hold any top position in a large organization - imagine knowing the names of everyone, especially the support staff, rather than everyone just knowing yours. I’ve witnessed positive changes when the person at the top knows almost everyone’s name, even at subsidiary levels. If knowing every name isn’t feasible, start by pausing to ask how people are doing when they greet you. Being recognized by name is meaningful, but being remembered for small, thoughtful actions is even greater. Some top executives take the time beforehand to review the names of the people they are about to meet.
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