HOW MCMC RESPOND TO ONLINE SCAMS - BEFORE YOU SAY ANYTHING, READ THIS FIRST

To those who thinks that Malaysian Communications and Multimedia Commission is not doing a good job (Think Again - get the facts right)

Malaysian Communications and Multimedia Commission (MCMC) has responded to the rising tide of online scams in Malaysia.

1) Content Take-Downs and Enforcement Actions

a) Significant removal of scam content

In 2024, MCMC, alongside social media service providers, removed 66,507 scam-related contents. From 1 January to 26 February 2025, an additional 19,200 items were taken down.

From January to mid-April 2025, approximately 30,427 scam-related items and 10,493 fake contents were removed.

By 1 April, MCMC had taken down 32,436 scam-related posts, amounting to an estimated RM799 million in scam losses.

As of 1 August 2025, the total number of removed scam posts reached 49,082, reflecting the ongoing threat and volume Malay Mail

2) Regulatory Measures and Collaboration

a) Stronger partnership with the Securities Commission Malaysia (SC) - MCMC formally stepped up cooperation with the SC to enhance regulatory oversight of online scams. The effort includes joint enforcement, public education, and leveraging artificial intelligence for faster detection and takedown of scam content,

b) New subsidiary legislation in progress - MCMC is preparing a subsidiary regulation under the Online Safety Act (gazetted in May 2025). This includes requiring identity verification for social media advertisers (similar to Singapore) and transparency of ad sponsors (modeled after Taiwan). As of 15 July 2025, they have removed 46,817 scam content items in accordance with community guidelines,

3) Educating the Public and Enhancing Digital Literacy

Safe Internet Campaign (KIS) - MCMC launched the Safe Internet Campaign targeting primary and secondary schools, as well as public universities. By May 2025, nine schools had participated, raising digital awareness among younger Malaysian.

4) Fact-checking tools and chatbot

Tools like Biar Betul on RTM, the AIFA (Artificial Intelligence Fact-check Assistant) chatbot, and the portal Sebenarnya.my help users verify news and scams. As of July 31, 2025, AIFA had processed over 142,000 messages, about 769 per day.

5) Tackling Fake and Impersonated Accounts

a) Removal of impersonating accounts

In September 2025, MCMC took down 31 Facebook accounts falsely claiming to represent the National Scam Response Centre (NSRC). They warned the public to obtain NSRC information only through official channels and urged vigilance against impersonators.

It’s definitely not an easy task, try handling it yourself and you’ll understand. Instead of complaining, let’s show our support for Malaysian Communications and Multimedia Commission.