Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :



Thursday, February 26, 2015


23 February, 2015

(The explanation in this short article originated from many sources especially Wikipedia. They have been rewritten to suit the respective clients' requirements. The explanation do not represent the actual contents of the notes/materials used for briefing, training and consultancy)

Project risk management include; not limited to the following; 5 significant elements :

- Plan and manage the risk,

- Identify the risk
- Qualitative and quantitative risk analysis
- Planning risk responses
- Monitor and control

Risk management is one of the ten knowledge areas in which a project manager must be competent

Project risk is defined by PMI as 'an uncertain event or condition that, if it occurs, has a positive or negative effect on a project’s objectives

Good Project Risk Management depends on supporting organisational factors, clear roles and responsibilities, and technical analysis skills

24 February, 2015

Process improvement in any organization must be systematic in order to optimize its underlying processes to achieve more efficient results.

Leaders are responsible for creating the strategic action plans in order to drive the organization towards success


 Start Small - End Big

-Set clear timelines.

- Do not spread resources thinly and focus on the short term payoff.
-Management and primary stakeholders must be involved, or else even a limited implementation will fail.

It is the methodology that both Process Redesign and Business Process Reengineering are based upon.

Sunday, February 22, 2015


Artikel asal ditulis di FB Page Knowledge Management pada 19 November, 2011 (00:54)

Malaysia sudah terbabit dalam kejuruteraan aeronautik terutama oleh institusi pengajian tinggi selain kejayaan syarikat tempatan menjadi pengekspot komponen pesawat.

Namun bidang ini perlu dikembangkan lagi dan dipupuk di kalangan generasi muda supaya menceburinya.

Semenjak adanya Pameran Aeroangkasa dan Maritim Antarabangsa (LIMA) Langkawi dan pada tahun 2008 - Pameran dan Persidangan Inovasi Kebangsaan (NICE) serta lain-lain seumpamanya telah berjaya memupuk nilai kreativiti dan inovasi di kalangan masyarakat selain meningkatkan kesedaran masyarakat supaya Malaysia dapat melahirkan masyarakat yang berinovatif dalam bidang aeronautik dan aeroangkasa bagi menghadapi cabaran masa depan.

Apa yang menarik ialah banyak institusi-institusi pengajian tinggi telah merekacipta produk aeronautik sendiri. Contohnya : Model Pesawat UAV Mosquito dan Sistem Teknologi Airbone Hyperspectral oleh UPM, Helikopter Rotorway Exec oleh UTM (UTM telah mencipta pesawat ringan semenjak 1993) dan lain-lain seumpamanya.

Universiti Tun Hussein Onn Malaysia juga mengambil langkah menandatangani memorandum persefahaman (MoU) dengan 11 buah institusi terkemuka tempatan dalam bidang kejuruteraan penerbangan. Langkah berkenaan sejajar dengan persediaan universiti bagi memperkenalkan program baru dalam Kejuruteraan Teknologi Aeronautik.

Malaysia berhasrat untuk muncul sebagai peneraju utama dalam bidang pengeluaran komponen pesawat, penyelenggaraan pesawat, avionik dan pembangunan modal insan pada tahun 2015.

Potensi untuk bidang aeronautik berkembang di rantau ini sangat memberansangkan. Dianggarkan dalam tempoh 10 tahun, industri penerbangan Asia Pasifik memerlukan 250,000 jurutera dan juruteknik penyelenggaraan pesawat terbang.

Peluang pekerjaan juga terbuka luas kerana pertumbuhan syarikat penerbangan swasta agresif sekaligus memberi lembaran baru kepada graduan dalam bidang ini membina masa depan.

Pertumbuhan pesat bidang aeronatik turut meningkatkan tenaga mahir secara mendadak seterusnya memenuhi hasrat kerajaan untuk memajukan industri ini di dalam negara.

Foto berikut adalah salah satu pesawat yang digunakan untuk tujuan latihan oleh Tentera Udara Di Raja Malaysia (Pilatus PC-7 MK II Turbo Trainer)

Komen balas

Tuesday, February 17, 2015


This is a promotional article. The contents are not meant for implementation. As the author/consultant, I shall not be held liable/responsible for any inaccuracies should the readers/implementers decide to utilise this document.

It is highly advised that -  further details on tailor-made/customized documentation development, workshops, conferences or training, please contact nikzafri@yahoo.com or nikzafri@gmail.com or fill up this enquiry form for RFQ

Saturday, February 14, 2015


(Note : The highlight is done purposely)
Against all odds, I was the only civillian participating in the Law Journal Competition - National Level (certificate signed by the then and Allahyarham Dean of IIU (the legendary Tan Sri Datuk Prof. Ahmad Mohamed Ibrahim) and the then/Allahyarham Hon. Minister of Justice.

The theme of my journal was 'Syariah Law and Civil Law (and its' role in the Constitution)'

I sent a copy to a friend of mine, (now Dato' Paduka) Haji Husam Musa (was then the Press Secretary to Hon. Chief Minister/Menteri Besar of Kelantan) to be forwarded to (Allahyarham) YAB Tuan Guru (Dato' Bentara Setia Haji) Nik Abdul Aziz Bin Nik Mat to get his comments (Allahyarham Tuan Guru was then - only one week holding the Honourable Chief Minister of Kelantan's post) - (a copy was also sent to Tun Dr. Mahathir Mohamed who was then the Prime Minister of Malaysia)

A week later, Hj. Husam faxed an invitation to my parents' office in Kota Bharu - to my surprise - I was granted an exclusive research interview (which lasted around 2 1/2 hours on the subject matter) with the YAB Menteri Besar of Kelantan himself.

I recalled when I first walked in, he greeted me with a 'Salam' and said "Kita duo ni anok branok sebenarnyo, jadi panggil 'Ayoh Zih' doh la deh" ("We are related, so just address me as 'Ayah Zih' (a common way to address an uncle) 

It was a fruitful interview. He praised my efforts and expressed how proud he was seeing my hard work and even said that he foresee that I will become a successful person one day - - perhaps a bridge between the opposition and the government. ('Amin' to that)

A month after the interview, Haji Husam called up my parents saying that YAB Tuan Guru wanted to visit my parents in Lundang, Kota Bharu in his capacity as a relative. I recalled Hj Husam told my parents about the interview. (This was in 1990)
I had a surprise again. YAB Tuan Guru expressed gratitude to my parents including my aunt/uncle despite the political differences - for helping him out in the late 70s (nearly 20 years ago) when he was back from Mecca - was not feeling very well even having a high fever/vomitting/nausea etc. Tuan Guru ended up spending a night at my aunt/uncle's house in Petaling Jaya.
The best parts of (Allahyarham) YAB Tuan Guru Dato' Bentara Setia Haji Nik Abdul Aziz that I will always remember :
1. Despite the political differences, he would never sever the ties of relationship with relatives, (something that I did not see much today)
2. He remembers facts clearly (evident - during my research interview) and he never forgets what others have done good to him even 20 years have passed. Most people do not have that value in them anymore.

Wednesday, February 04, 2015

TransAsia plane crashes in Taiwan river, killing at least 23 people (Source : The Guardian)


Dramatic footage shows regional airliner clipping taxi cab and bridge minutes after takeoff

Footage of TransAsia Airways plane crashing.

A TransAsia Airways flight in Taiwan carrying 58 passengers and crew careened past buildings, clipped a highway and crashed into a shallow stream, killing at least 23 people.

TransAsia GE 235, a domestic flight from Taipei to Kinmen – a small archipelago near mainland China – crashed at 10.56am local time, according to Taiwan’s aviation council, about three minutes after it took off. Astonishing dash-cam videos posted online showed the turboprop ATR 72-600 aircraft in its final airborne moments, turning vertical over a highway and clipping a taxi cab and a bridge with its left wing.

Rescuers are searching into the night for 20 missing people, after 15 were pulled alive from the wreckage.

“Several fire engines, ambulances, water craft and almost 170 rescue staff have been dispatched,” said a press release by the Taiwanese Central Disaster Response Centre. Local TV stations broadcasted footage of rescue workers in life vests and yellow helmets surrounding the plane’s fuselage in inflatable rafts.

At the moment, things don’t look too optimistic,” said Wu Jun-hong, a Taipei Fire Department official who was coordinating the rescue, according to the Associated Press. “Those in the front of the plane are likely to have lost their lives.”

The driver of the clipped taxi cab “has been sent to a local hospital”, an assistant to the Crown Taxi Company’s general manager who identified himself as Mr Yang told the Guardian.

“He has head injury and concussion, but all of his vital signs are stable.” Yang added that the company planned to raise the topic of compensation with TransAsia Airways at a later date.

Rescuers carry out rescue operations after a TransAsia plane crashed into a river in New Taipei City. Photograph: Pichi Chuang/Reuters

The last communication from one of the aircraft’s pilots was “Mayday Mayday engine flameout”, according to an air traffic control recording on liveatc.net.

A flameout occurs when the fuel supply to the engine is interrupted or when there is faulty combustion, resulting in an engine failure.

The flight’s black box has been recovered, according to local media.

“Weather conditions were good and the pilot had 14,000 hours of flying hours and the co-pilot 4,000 hours,” Lin Zhiming, a representative from Taiwan’s Civil Aviation Authority, told reporters on Wednesday afternoon.

Among the passengers were 31 mainland Chinese tourists, travelling with two local travel agencies: Teyung Group, and Flying Tours.

Lin Liqing, manager of the Teyung Group, said that she had just arrived in Taipei to help with the handling of the incident.

“We are currently heading to the crash site and checking the passenger list with TransAsia Airways,” Lin said. She added that the passengers had been sent to eight local hospitals, and that she had not yet been able to visit them.

The manager of Flying Tours said that among 15 mainland Chinese tourists on the plane who were travelling with the agency, he had only confirmed one injured passenger – one of the two infants on board. He had no information on the remaining 14 people.

On Wednesday afternoon, the Taiwanese broadcaster TVBS showed rescuers pulling a toddler alive from the wreckage and rushing him or her to safety.

The chief executive of TransAsia, Chen Xinde, has publicly apologised for the crash.

Wednesday’s crash is the second by a TransAsia flight within the past six months — in July 2014, TransAsia flight ATR-72 crashed while attempting to land in the Penghu Islands soon after a typhoon, killing 48 people. The cause of the crash is still under investigation.


Our deepest condolences to friends and family of the passengers and crew members including those who are affected by this sad tragedy.

Our hearts are with you.

Congratulations to the Rescue Team for the prompt action saving so many survivors and those who are hurt.

(Nik Zafri & Family - Kuala Lumpur - Malaysia)

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