Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia.

Note :



Friday, May 21, 2010

Good Service Tax - in the eyes of the consumer and end users - Nik Zafri

We all have heard and know that the Good Service Tax will be introduced either 2011 or 2012. Already, not only the reactions are coming from business/corporate entitites, accountants, auditors, SSM, Customs, Banking and Financial Institutions, Ministry of Domestic Trade & Affairs, FOMCA, political parties - both opposition/government etc are - both positively and negatively, there are also other entitites as well; naming some - SMIs, cottage industries, traders, sundry shops, retail, suppliers, end-users, consumers, etc. are also having their very own opinion as well - and some are already noting this issue by making some 'things dissapear' and hoping that a higher price (controlled price in the end) will be imposed so that they can make some quick buck.

I'm not against anything nor I'm not blaming anyone or any party for this but I think once again, information is not well-disseminated.

Having said that, I'm not going to talk about GST as there are so many sources on the internet but based on my observations, here are my conclusion : (and please don't only react or response or counter comments to my notes over here in facebook cos' not everyone is reading them)

I think the Government should do some explaining on the interrelationship for the following issues:

a) Which party/What product will be absorbing or not absorbing the GST?

i) Who will be bearing the ultimate cost?
ii) Where is the end of the 'absorption'?

b) Is there any special list or directory of 'GST incurred products/services or non-GST ones' that we can refer to?

c) There will be major changes in the accounting system - yes, some say, it's minor but I doubt that very much - due to this 'new counter-reference list to the non GST and GST incurred products/services' that needed to be incorporated in the accounting system (softwares and applications especially) - thus, this factor will definitely gave some major impacts on the bank and financial insitutions, accounting sofwares/system/application development in Malaysia, various Businesses etc.

Will 2 years or 1.5 years from now be adequate?

d) The withdrawal of sales tax and replaced by GST,

e) The withdrawal of subsidy on core consumer (food) products

f) Inflation or Deflation?

How will this 6 things fit together.

I think THIS is what people are concerned now.

Here are my soft reminders - you can lend your ears or you can choose not to. Please guys:

a) Don't ask the people to attend some seminars or conferences on GST (not many can afford anyway) -perhaps seminars are good for accountants,auditors,bankers, CEOs etc.

Have someone to come down to the field and kampungs to explain in laymen terms what is this GST is all about...it's not so tough to send down someone - isn't it?

b) Find a way not to make the price or GST compliant accounting systems applications/softwares much more expensive - I know this is 'good money' for you but consider the quantity of business you're going to get - so some discount should in place?

p.s. to many people - they would always say this :

"aaah..another tax? gosh" :-)

Tuesday, May 18, 2010


Congratulations from Nik Zafri to :

SPNB (esp. Datuk Idris Haron, Datuk Azian)
Datuk Seri Azmi and Dr Tan Seng Giaw of PAC,
Finance Minister II Datuk Seri Ahmad Husni
and PKMM

See how easy problem-solving are when everyone work together! With the ringgit getting strong, we could now have a cushion to fall on...probably getting rid of the sub-prime mortgage crisis effects.

Source NST
SPNB completes 77 stalled projects

SEREMBAN: Syarikat Perumahan Negara Bhd (SPNB) has so far revived and completed 77 stalled projects involving 24,326 housing units nationwide.

The development cost totalled RM480 million, Chairman Datuk Idris Haron told reporters after the handing over of keys to owners whose houses in the abandoned Taman Pelangi scheme had been completed here today.

He said SPNB had revived 23 projects involving 11,081 housing units covering a total of 191.16 hectares by providing financial assistance while the other 54 projects involving 13,245 housing units through advisory services.

"SPNB is presently resuscitating 11 projects under the 2009 Economic Stimulus Package involving 3,713 housing units with a restoration cost if RM381 million and all these projects involve land areas totalling 199.26 hectares," he said.

In Negeri Sembilan alone, he said, SPNB had revived nine projects including the Taman Senawang Jaya and Taman Seri Bayu projects.

Besides, SPNB was also involved in the affordable housing programme under which 9,046 housing units involving 143.37 hectares had been completed, he said. In Negeri Sembilan, three projects involving 1,717 units had been implemented under the programme.

For the Rumah Mesra Rakyat programme, Idris said the response was very encouraging.

Since the programme was introduced in 2001, SPNB had received 42,148 applications to date and had built 14,568 units valued at RM840 million.

"Under the scheme, an applicant needs to pay only RM150 a month for 26 years.
"SPNB remains committed to the national housing agenda by focusing on the development of affordable houses priced below RM100,000," he said.

The Taman Pelangi project was abandoned in 1990 and was taken over by SPNB for restoration in 2007 involving RM10 million.

The 11.5 hectare project comprises 257 low cost single storey terrace units (RM25,000-RM35,000) and medium cost single storey terrace unit (RM44,000-RM63,000). Each unit has three bedrooms and two washrooms. - Bernama
PKMM and SPNB reach truce
Both parties agree to collaborate on future housing projects

Tuesday, February 2nd, 2010 10:51:00

PETALING JAYA: The Malaysian Malay Contractors Association (PKMM) and Syarikat Perumahan Negara Berhad (SPNB) have apparently reached a "truce" on the matter of the latter’s non-payment to the former.

Speaking to The Malay Mail, PKMM president Datuk Mokhtar Samad said both parties have agreed to collaborate on future housing projects.

He said this was agreed during a meeting between PKMM and SPNB at the latter’s office on Jan 27.

"The meeting we had with SPNB was a regular one. We discussed many issues, with the non-payment issue being one of them. On Class 'A' Bumiputera housing projects, SPNB said some of the projects were conducted via joint ventures with the contractors. If some of the projects experience slow sales, then SPNB, in turn, would also receive its payment late. It's merely a matter of slow cash flow," said Mokhtar.

"This is not to say that our contractors have not been paid at all."

However, Mokhtar said most of the contractors who had worked on smaller Class 'S' projects (housing for the poor) were duly paid by SPNB.

He added that slow or non-payment was also due to year-end finances.

"SPNB is wholly-owned by the Finance Ministry. We understand that it is very common for payments to be slow during year-end until early in the year, around February or March. This is very common, not just in Malaysia but in many other parts of the world."

He said PKMM also accepted the national housing company’s reason that the latter is currently understaffed and, therefore, things may not happen as fast as they should.

To overcome this problem, Mokhtar said the two parties have agreed to combine efforts in terms of manpower, at the suggestion of PKMM.

"For example, if there is a project in Pahang and SPNB find it difficult to send a technical adviser there from its headquarters to oversee the project, we will offer our help by sending one of our members there. This is not a problem for us as our members are located nationwide. Hopefully, this would help to speed up project completion as well as payments."

In the event of similar slow payments in the future, Mokhtar said PKMM had informed its members to seek the advice of the association first.

"Whoever has issues, we will try our best to sort them out. We will sit down with the contractors and re-evaluate the situation, check with them how many per cent of the projects have been completed, what were the problems encountered while carrying out the project and the like," he added.

"We understand that at times, SPNB can’t be blamed entirely. It is typical to jump and complain first rather than take the necessary steps to evaluate the entire situation."

Mokhtar clarified that earlier reports in the media on the national housing company not paying 34 Class 'A' Bumiputera contractors for completed housing projects were not accurate.

"According to the SPNB chairman (Datuk Azian Osman), the reported amount (RM500 million) was incorrect. He also refuted that he had given a deadline to pay all contractors by year-end," he said.

"This may be the problem when information comes from sources, as you just don’t know how credible they are. Many times people say things out of emotion. This is a business, it cannot be handled that way. In business, you need facts and figures to support whatever you’re claiming."

Aside from Mokhtar and Azian, the meeting last Wednesday was attended by 22 nationwide representatives from PKMM and four SPNB officials.

Previously, The Malay Mail reported that SPNB had, on Oct 30, 2009, promised to pay the 34 Class 'A' Bumiputera contractors by Dec 31. Though sources had claimed the amount owed was about RM500 million,

Azian had said the figure was less than RM300 million.

Azian had blamed the economy and poor housing sales as reasons the contractors have not been paid.

Subsequently, Finance Minister II Datuk Seri Ahmad Husni Hanadzlah told The Malay Mail that SPNB would rely on its land, unsold houses and other financing solutions to settle the debt.

Ahmad Husni had also said the ministry would not bail out SPNB as the situation was viewed as part of a business cycle.

The matter also caught the attention of the Public Accounts Committee (PAC) which expressed concern over SPNB's affairs after receiving numerous complaints about the national housing company.

PAC deputy chairman Dr Tan Seng Giaw had said PAC was expected to haul up SPNB soon to probe allegations of "money wastage" and order it to explain the circumstances.

However, no action has been taken by PAC thus far.

Saturday, May 08, 2010


We are now living in the world full of uncertainty. With the fast pace of globalization, we too are trapped within the dimension of the unknown and unprecedented.

The word 'Power' now is in the game.

Power has always been linked to two things and two things only - good and evil - mostly evil for those who choose to abuse it. Innocent human beings; without realizing what is happening; continue to live in oblivion (mind you...not the video-game) because of the continuous misappropriation of power occurring everywhere around the globe.

The chain effect becomes faster and greater when you; readers; and I; writer says that :

"Aaaah..that's life, so what? Just shut-up and move along - as long as we don't disturb one another, we'll be fine".

Ironically this is still too far from the truth and the reality. Look around you!!

Whenever we say these words, we tend to be lead astray with such rethorical and nonsensical philosophy. When?

When our own planet being colonized, our resources, our lands, our houses, our money etc by unscrupulous illogical human beings who thinks that possessing such 'Power' and 'Influence' will be eternal. And what do they say to you?

"This is Progress...this is Development.... Learn to live with it" and by a blink of an eye, your backyard becomes a development project. If you're lucky enough, you will be given some money and you're gone - shifting from one place to another.

Behind you, the actual words would be :

"You're backwards, you're uneducated, you're dumb, you're anti-progress etc"

Yes, I'm 'anti-progress' because I'm against people who cut trees or destroy greeneries

Yes, I'm 'uneducated' because I say "wow...is this global warming..so burning hot!!
....while walking from my house to the stall just 700m away - perspiring heavily and rapidly dehydrated - not even a single car wish to stop and give a ride - such jerks!!

And Yes, I'm 'dumb' for not following the current so-called destructive trends

Am I the only one who's reacting unexpectedly to the climate changes?

Does climate-shift has something to do with my erratic behaviours?

As I see the progress in the human chronicles - I see :

a) wireless technology evolutionizing itself - WAP, Bluetooth, 3G, 4G etc, PAN, Wi-Fi, Wi-Max, Broadband, X-Max etc.

But I also see some human beings using 'sophisticated gadgets' are smiling ironically when they see me using a normal conventional mobile phone (Man..you're no where to me)

b) people working and walking in KL, New York, London and other big cities – not having much time to talk to one another - perhaps they are too busy.

But I also see people who are working/walking rarely cares for others - say...when they see accidents happening right in front of their eyes or pickpockets forcibly steal other people's property or hearing arguments which may end fatal,

And I also witnessed people who are too busy rarely looking at elements of poverty amidst the city hustles.

Ultimately, I now see elements of the dark sides forming - betrayals, ruined marriages, self-centred attitudes, ruined families, liars, swindlers, cheaters, robbers, thieves, gangsters, racists, extremists etc.

So, this is what we have become – more complex under the pretext of “the new way of life” ? or "This is trendy"??

Well..to add up - we see diabetes, hypertension, cardiac arrests, aches here and there etc.

1) So, what modern economics say about equal distribution of wealth are simply lip service?

2) People are telling me about renewable energies – has it been equally distributed?

3) How about politics nowadays? Where is it heading?

4) I wonder; in the near future; will I still see tranquility in flora and fauna, beautiful sandy beaches, orchards etc.

5) Will the earth be healed of so much wounds caused by homosapiens?

6) Why are the teenagers today have their own styles, their own terminologies etc.?

7) Will I be left behind and be accused of 'lack of progress' or 'not following the current trend?'

8) Where did innocent little children learn how to swear, curse etc. (visit a cybercafe and look at the kids who are playing games..what do they say when they loose?)

9) Some people fantasizing and delusioning that "he/she is the MOST popular person in the world" or "he/she is the SAVIOR", "he/she is the fairest, most handsome of all", "he/she is the richest of all", "he/she is the most glamorous of all"...gosh.... :-)

10) People who claim that they're so educated and advanced thinking YET fall for online scams, get rich quick scheme, money laundering, pyramid scheme, urban-legends etc.

11) People who are not thankful for what or who they are - naturally. One who sees, ignores, hates and overlooks the local culture and tried to blend with 'other people's culture' and dare to claim that this 'new culture' are theirs since they were born...this is the BIGGEST JERK OF ALL!

What would be the solutions? Have you got the answer?

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