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MY EMPLOYERS AND CLIENTELLES

BIODATA - NIK ZAFRI



NIK ZAFRI BIN ABDUL MAJID, CONSULTANT/TRAINER
NIK ZAFRI'S CURRICULUM VITAE (ENGLISH)

Email: nikzafri@yahoo.com

* Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences(local/international) in the capacity of trainer/lecturer and participant. Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore)

* Possesses 20 years experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK) etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – TIJ Consultants Group (Malaysia and Singapore), LSB Manufacturing Solutions Sdn. Bhd. and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients were Adabi Consumer Industries Sdn. Bhd, The HQ of Royal Customs and Excise Malaysia, Veterinary Services Dept. Negeri Sembilan, The Institution of Engineers Malaysia, Corporate HQ of RHB, NEC Semiconductor - Klang Selangor, Prime Minister’s Department Malaysia, State Secretarial Office Negeri Sembilan, Hidrological Department KL, Asahi Kluang Johor, Tunku Mahmood (2) Primary School Kluang Johor, Consortium PANZANA, Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor, Kahang Timur Secondary School Johor, Sultan Abdul Jalil Secondary School Kluang Johor, Guocera Tiles Industries Kluang Johor, MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor, UITM Shah Alam Selangor, Telesystem Electronics/Digico Cable (ODM/OEM for Astro), Sungai Long Industries Sdn. Bhd. (Bina Puri Group), Secura Security Printing Sdn. Bhd, ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group), Bond M & E (KL) Sdn. Bhd., Skyline Telco (M) Sdn. Bhd.,Technochase Sdn. Bhd JB, Institut Kefahaman Islam Malaysia (IKIM), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka), Hospital Universiti Kebangsaan Malaysia, Association for Retired Intelligence Operatives of Malaysia, T.Yamaichi Corp. (M) Sdn. Bhd.LSB Manufacturing Solutions Sdn. Bhd., PJZ Marine Services Sdn. Bhd., UNITAR/UNTEC (Degree in Accountacy) Cobrain Holdings Sdn. Bhd. (Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry), Straits Consulting Engineers Sdn. Bhd. (C & S, Geotech), Malaysia Management & Science University (MSU), Innoseven Sdn. Bhd. (KVMRT MSPR8 - Internal Audit (Construction) & Awareness Workshop ISO 9001:2015 for the Construction Industry, Amiosh Resources - Lembaga Tabung Haji - Flood ERP, Amiosh Resources - Flood Risk Assessment and Management Plan - Prelim, Conceptual Design and Final Report etc.

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc.



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ON THE"LABEL" SECTION BELOW (RIGHT SIDE COLUMN), YOU CAN CLICK ON ANY TAG - TO READ ALL ARTICLES ACCORDING TO ITS CATEGORY (E.G. LABEL : CONSTRUCTION) OR GO TO THE VERY END OF THIS BLOG AND CLICK "Older Posts"


Friday, May 29, 2015

ROHINGYAS JUST NEED PROPER SETTLEMENT - NIK ZAFRI






HALYCON DAYS - STORIES BY LEONG SIOK HUI (The Star)



A stone’s throw away from Kota Baru in Kelantan is Pasir Belanda Resort — a charming place that allows a glimpse into kampung living.

Someone once said: “Today, give a stranger one of your smiles. It might be the only sunshine he sees all day.”

Well, we certainly saw loads of “sunshine” during our two-day stay in Pasir Belanda Resort, Kelantan.

Pasir Belanda Resort, comprising a cluster of traditional wooden houses, sits on the banks of Sungai Pengkalan Chepa in Kg Banggol, a 15-minute drive from Kota Baru.


But Pasir isn’t your typical resort where you laze by the pool and sink into a comatose state under the glaring sun.

As the Dutch owners Harry and Annemeike Mulder envisaged it, guests come to Pasir to savour an idyllic kampung stay, soak up Kelantan’s rich cultural heritage and mingle with the amicable villagers.

A whirlwind visit

The Star photographer Azman Ghani and I got our first dose of “sunshine” on the morning of our arrival.

As we sauntered around Kg Banggol looking for a warung to get a bite, locals on motorbikes flashed their smiles, kids waved and yelled hellos and a pakcik even stopped to offer us a ride in his van.

It helps that the resort opens its doors to the villagers. Local kids drop by to play on the swing and seesaw. The compound faces the main road that cuts through the village.

At Pasir, scarlet heliconias bloom on the grassy lawn while leafy palms, frangipani and coconut trees lend a tranquil ambience.

An idyllic scene as seen from Sungai Pengkalan Chepa.

A wakaf (rest pavilion) sits in the garden where guests can loll about.

The Mulders and their two kids, Jesse, 9 and Abel, 4, live in a 40-year-old, three-bedroom kampung house on the resort grounds.

Like the main house, the guest chalets sport distinctive Malay architecture with singhorra(terracotta) tiles, steep-tiered roofs with curved gable ends and sunbeam motifs on the roof. The sunbeam symbolises the beginning and the end of a day.

Harry was lucky to find a talented local carpenter, Pak Suji, to build the chalets from meranti wood.

Each chalet comes with a veranda where you can plonk yourself on a deck chair, get lost in a good book or just watch the world go by.

The rooms come equipped with twin or double beds, hot shower, air-conditioning, TV and tea and coffee-making facilities. The resort can accommodate up to 20 guests.

One of the best spots in Pasir is its jetty hut perched on the river bank. Guests can tuck into a breakfast of homemade bread served with jam and butter and fried eggs there, while indulging in bird-watching or gazing at a perahu gliding by.



Pak Soh showing the colourful wayang puppets he fashioned out of cowhide.

The Mulders’ good friend, Penang-based David Bakewell, finds the jetty an ideal spot to observe kingfishers, bitterns hunting for fish and the munias feeding on seedheads.

“I’ve also watched woodpeckers, orioles and malkohas feeding in the trees next to the jetty,” says David, an avid birdwatcher and photographer. Across the river, pond heron and mynas feed in the marshy areas, and the occasional rainbow-coloured bee-eater whizzes past.

But on our visit, the jetty was being rebuilt since it had collapsed during a monsoon in December.

Kak Yah, the neighbour

Other than breakfast, the resort doesn’t serve any other meal but Harry encourages his guests to dine at his neighbour’s.

Robayah Hassan, or better known as Kak Yah, whips up scrumptious lunches or dinners upon request. Guests who want to learn to cook Kelantan delicacies can also sign up for her cooking class.

Kak Yah’s husband used to trade textiles in Sarawak. Homemaker and mother of seven, Kak Yah, 51, cooks for wedding kenduri in the village to earn extra income. Nowadays, the regular stream of Pasir guests hankering for her cooking keep her busy.

Azman and I found out why when we requested for the “Special” package, the RM25 per person dinner. The sumptuous spread of Kelantan specialties was mind-boggling.

We had solok (fish blended with onions, shallots, ginger and grated young coconut stuffed into oversized green chillies and steamed), ikan percik, homemade acar, chicken curry with spices, pucuk ubi with sambal belacan and budu (fermented anchovy sauce) and stir-fried pucuk paku (ferns) with omelette.

batik-painting workshop for Pasir Belanda guests.

A local dessert called butih nangka, was a first for us. Little balls of glutinous rice flour are served with coconut milk, spiced with fenugreek, ginger and fragrant pandan leaves.

“Old folks believe that butih nangka helps release the wind in your body,” explains Kak Yah.

As we savoured dessert, she showed us a bunch of postcards and letters from the US, the Netherlands and other parts of Europe, raving about her cooking and congeniality.

Kelantan’s rich heritage

The next day, armed with Harry’s detailed map, we hopped onto the resort’s bicycles to explore the nearby villages. Our first stop was a kite-maker’s place on Pantai Cahaya Bulan (PCB) road.

His shop — which is more a wooden shack — was so unassuming that we almost flew past. But inside, a dazzling array of wau (kites) in different shapes, colours and sizes hung from the ceiling.

In one corner, a small and wiry man was bent over his kite, busy putting on the finishing touches.

Sapie Yusof, 61, has been fashioning kites from buluh duri (bamboo) frames and paper for 36 years. His kites cost between RM30 and RM11,000. Sapie actively takes part in various kite competitions around Malaysia.

Though Sapie was finishing up his kites for the Pasir Gudang International Kite Festival which was in a few weeks’ time, he obliged us with a chat.

Sapie’s wau shop is a modest shack filled with colourful and impressive kites.


A short five-minute ride from Sapie’s shop is a keropok (fish cracker) factory in Kg Kedai Buloh.

Engku Noraini Yaacob, 49, and her husband run a small cottage industry churning out keropok lekor and dry fish crackers for the local market. When we dropped by, the factory was idle due to the shortage of fish supply because of the rainy season.

Engku Noraini dished out some tips on how to choose tasty crackers. Tamban fish (Sardinella albella) is the best and a good keropok lekor (chockful of fish and not flour) shouldn’t be oily when fried.

The usual self-guided bicycle tour includes hopping on a ferry to Kg Laut and dropping by a well-known Tok Dalang’s (master puppeteer) panggung (theatre) cum workshop.

Yusoff Mamat or Pak Soh has been playing wayang kulit (shadow puppets) since he was nine.

At the workshop, visitors learn how the puppets are created from cowhide and how the Tok Dalang brings the puppets to life via characters from the Ramayana epic.

Aside from performing nationwide, Pak Soh, 59, has also travelled to Tokyo, South Africa and Indonesia to showcase his traditional art.

Engku Noraini Yaacob runs a keropok factory near Pantai Cahaya Bulan. — AZMAN GHANI/The Star

Our final stopover was at a batik “factory” run by Zahari Haji Daud.

A 10-minute stroll from Pasir Belanda, the shop — housed in a wooden shed — produces good quality hand-drawn batik priced from RM100 and above. 

At Zahari’s, visitors can also sign up for a batik-drawing workshop.

Dutch tourists Hendrik Jan de Ru, 60, and his wife, Anke Noorts, 53, took the same bicycle tour as us the day before.

“Staying at Pasir and in the village really stimulates your senses — different smells, sounds and sights and easy contact with friendly people,” says Hendrik.

“Places like Langkawi and Kuala Lumpur are beautiful but they’re too touristy. What we like is the feeling of authenticity, a real village with real people.”

Yes, for urban Malaysians like us, we too relish the down-to-earth village folks with their copious amounts of “sunshine” living in the heart of Kelantan.

Making a home in Kelantan

Pasir Belanda opened its doors to its first guests at the end of 2005.

Owners Harry and Annemeike Mulder from the Netherlands wanted to live outside Holland for a while and decided on Malaysia.


“I first came to Malaysia in 1989 for a six-month internship. During my travels around the country, I found that I liked Kelantan best. I told myself I would bring my future wife to see this beautiful place,” says Harry, 40, a former mechanical engineer.

The couple settled in Penang in 2003 because they had friends there and started a travel agency to bring Dutch tourists over. It took two exhaustive years before they found their dream house in Kelantan.

The house was built in 1969 by an Englishman, Datuk Howard Foster Biles (1916-2003). Biles came to then Malaya as a marine officer in World War II and was later appointed the Protector for the Orang Asli in Kelantan and Pahang.

After he retired in ’69, he became the supervisor of the Kelantan Royal Household. Today, the Mulders lease the house and land from the home’s Malay owner.

“There’s something special about it,” gushes Annemeike, 40. “It’s a wooden kampung house on stilts. It has a great view, breeze and nice neighbours. 

Since we liked it, we thought others might like it too.”

The couple’s son, Abel, 4, was born in Kelantan and today, the family has blended in comfortably with kampung life. The children attend international school in Kota Baru. Harry and Annemeike speak Malay with a Kelantanese dialect and share a great camaraderie with their neighbours. A primary schoolteacher in Holland, Annemieke now teaches English to the local kids whenever they request a class.

What are the Mulders’ long-term plan?

“We just live day by day, year by year,” Annemeike chuckles.

-----------------------
(Nik Zafri's comments "Sometimes I wonder, is it a coincidence that they name this place "Pasir Belanda" (Dutch Sand) and the Mulders are from Netherlands?")

Thursday, May 14, 2015

BULLY - BULI - TILL WHEN? SAMPAI BILA?

If no SOLID action is taken, next, this could be your kids or mine!!!
Jika tiada tindakan yang MANTAP diambil, selepas ini, mungkin anak-anak tuan/puan dan anak-anak saya akan menjadi MANGSA!


























Saturday, May 09, 2015

9 FAKTOR KEGAGALAN PERNIAGAAN ANDA – oleh Nik Zafri

1. FOKUS KEPADA 'BEKERJA' DAN BUKANNYA 'BERNIAGA' – mungkin anda sudah terlalu biasa dengan suasana pejabat tempat anda bekerja dahulu. Jadi kerja yang anda lakukan tidak ubah seperti seorang yang ‘makan gaji’. Sepatutnya fokus anda ialah terhadap pembesaran perniagaan dan bukan semata-mata 'bekerja makan gaji'.


2. ANDA MUNGKIN SEORANG 'TUKANG KAYU YANG HEBAT' TETAPI MALANGNYA ANDA TIDAK TAHU BAGAIMANA HENDAK MENJALANKAN 'PERNIAGAAN PERTUKANGAN KAYU'  – ini disebabkan anda terlalu fokus kepada menjadi seorang tukang kayu tetapi anda lupa bahawa perniagaan pertukangan kayu menuntut anda untuk mengetahui aspek-aspek lain seperti *bajet, pemasaran, perancangan, operasi, penstoran, pemeriksaan, aspek kepuasan pelanggan dll*. Dengan kata lain, anda terlalu menumpukan perhatian kepada satu aspek kecil operasi semata-mata.

3. TERLALU CEPAT UNTUK BERKONGSI – mungkin anda merasakan anda tidak cukup modal, maka anda membuat keputusan tergesa-gesa mencari seorang rakan kongsi yang mempunyai wang. 

Akibatnya perniagaan anda tiba-tiba 'tidak menjadi' – bukan kerana anda tidak bijak tetapi anda membiarkan kuasa wang rakan kongsi anda menguasai perniagaan yang anda sendiri bina.


Rakan kongsi anda sebenarnya beranggapan dia adalah seorang pelabur dan bukannya rakan kongsi. Apabila ada ‘mindset’ seperti ini, maka rakan kongsi anda akan menuntut keuntungan kerana dia akan mendakwa bahawa perniagaan anda tidak akan berdiri tanpa bantuannya.

Sebenarnya contoh perkongsian terbaik ialah apabila anda benar-benar telah mendapat keuntungan yang besar setelah beberapa lama berniaga atau keperluan untuk ‘diversify’.  Atau mungkin juga, anda sendiri ingin menjadikan salah satu jabatan anda sebagai  ‘profit centre’ untuk ditukarkan menjadi satu entiti perniagaan kerana potensinya yang besar. Ini adalah beberapa contoh bilakah anda memerlukan perkongsian

Langkah yang baik dan selamat ; jika anda belum bersedia berkongsi; adalah mengambil kakitangan yang berpengalaman dalam perniagaan dan dibayar gaji .

4. ANDA MEMULAKAN PERNIAGAAN DARI 'TIADA APA-APA' DAN BUKANNYA MEMBELI PERNIAGAAN YANG SEDIADA - Walaupun anda membuka perniagaan sendiri kerana anda ingin menjimatkan kos tetapi anda lupa bahawa untuk membina perniagaan anda, banyak aspek* yang anda perlu tahu terutamanya untuk pemasaran dan membina reputasi syarikat – ini akan memakan masa yang amat panjang.

Jika anda tidak mengambilkira faktor-faktor sistem pengurusan yang betul, perniagaan anda tidak akan bertahan lama.

Adalah lebih baik anda membeli sebuah perniagaan yang telah sediada dan bina perniagaan berkenaan sehingga berjaya.

5. BERANGGAPAN BAHAWA BILA IDEA TERCETUS MAKA TERBINALAH SESUATU PRODUK DAN PERNIAGAAN AKAN BERMULA - Sebenarnya pandangan ini kurang tepat.  Perniagaan yang berjaya bukan bergantung kepada idea atau produk semata-mata tetapi kualiti tenaga kerja dan perkhidmatan

Tumpukan masa untuk mengambil kakitangan yang benar-benar berpengalaman dan boleh melakukan kerja. Kerana jika anda terlalu ingin berjimat, sudah pasti anda akan membayar gaji yang murah. Hasilnya, walaupun produk anda berpotensi – anda gagal dalam perkhidmatan pembekalan produk dan memenuhi kehendak/kepuasan pelanggan.

6. DUIT ATAU KEUNTUNGAN? – kesilapan banyak usahawan yang baru bermula ialah untuk mendapat duit atau pendapatan yang banyak dalam tempoh yang paling cepat.  Ini merupakan pemikiran ‘kuantiti dan bukannya kualiti’ – kurang sabar, pengurusan masa yang tidak teratur dsb.  Ini merupakan antara faktor yang paling popular yang menyumbang ke arah kejatuhan sesuatu perniagaan.

Sepatutnya, anda perlu menumpukan untuk mendapatkan keuntungan dan bukannya pendapatan atau duit. Fokus anda ialah kepada pelan perniagaan dan unjuran kewangan. Kesabaran sangat penting kerana walaupun kadangkala memakan masa sedikit tetapi hasilnya sangat memuaskan.


Jika anda tumpukan kepada mendapat duit, maka anda akan risau bila duit anda habis. Sudah menjadi sifat usahawan seumpama ini akan membeli peralatan, automasi pejabat, mesin dsb. yang mahal serta diluar kemampuan. Lebih-lebih lagi apabila lekas ingin mendapat gayahidup 'berjenama dan mewah' - termasuklah tabiat suka 'berjoli'. Maka perniagaan anda hanyalah dibina berdasarkan angan-angan semata-mata.

7. ANDA BERTANDING HARGA SEMATA-MATA - Anda lupa bahawa tujuan perniagaan adalah untuk mendapatkan keuntungan - walaupun pulangannya kecil tetapi margin keuntungan amatlah besar.  Ianya akan memanjangkan hayat perniagaan anda daripada ‘pertandingan mengurangkan harga’ yang biasanya tidak menghasilkan keuntungan yang tinggi atau mungkin 'tidak untung langsung'!

8. ANDA TIDAK MENJALANKAN R & D DAN TINJAUAN PEMASARAN YANG LENGKAP – Anda lebih suka berniaga sesuatu produk mengikut trend semata-mata(orang lain buat, kita juga perlu buat)


Perniagaan tanpa R and D dan tinjauan pemasaran yang lengkap pastinya mengakibatkan kerugian kepada perniagaan anda.

9. ANDA MENDAPAT WANG YANG BANYAK UNTUK 'KALI PERTAMA DAN KALI TERAKHIR' – keghairahan anda untuk mendapatkan wang yang banyak sehingga anda lupa bahawa pelanggan anda itu sepatutnya dijaga. Apabila pelanggan anda tidak dijaga, maka dia pasti tidak lagi menggunakan perkhidmatan dan produk anda.

Lebih 'berat' lagi bila pelanggan anda itu menyebarkan kepada pelanggan-pelanggan yang lain akan betapa teruk dan rendahnya kualiti produk dan perkhidmatan anda terutamanya cara anda memenuhi kehendak dan mengendalikan aduan pelanggan.


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