Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com

* Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences(local/international) in the capacity of trainer/lecturer and participant. Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore)

* Possesses 20 years experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK) etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – TIJ Consultants Group (Malaysia and Singapore), LSB Manufacturing Solutions Sdn. Bhd. and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients were Adabi Consumer Industries Sdn. Bhd, The HQ of Royal Customs and Excise Malaysia, Veterinary Services Dept. Negeri Sembilan, The Institution of Engineers Malaysia, Corporate HQ of RHB, NEC Semiconductor - Klang Selangor, Prime Minister’s Department Malaysia, State Secretarial Office Negeri Sembilan, Hidrological Department KL, Asahi Kluang Johor, Tunku Mahmood (2) Primary School Kluang Johor, Consortium PANZANA, Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor, Kahang Timur Secondary School Johor, Sultan Abdul Jalil Secondary School Kluang Johor, Guocera Tiles Industries Kluang Johor, MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor, UITM Shah Alam Selangor, Telesystem Electronics/Digico Cable (ODM/OEM for Astro), Sungai Long Industries Sdn. Bhd. (Bina Puri Group), Secura Security Printing Sdn. Bhd, ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group), Bond M & E (KL) Sdn. Bhd., Skyline Telco (M) Sdn. Bhd.,Technochase Sdn. Bhd JB, Institut Kefahaman Islam Malaysia (IKIM), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka), Hospital Universiti Kebangsaan Malaysia, Association for Retired Intelligence Operatives of Malaysia, T.Yamaichi Corp. (M) Sdn. Bhd.LSB Manufacturing Solutions Sdn. Bhd., PJZ Marine Services Sdn. Bhd., UNITAR/UNTEC (Degree in Accountacy) Cobrain Holdings Sdn. Bhd. (Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry), Straits Consulting Engineers Sdn. Bhd. (C & S, Geotech), Malaysia Management & Science University (MSU), Innoseven Sdn. Bhd. (KVMRT MSPR8 - Internal Audit (Construction) & Awareness Workshop ISO 9001:2015 for the Construction Industry, Amiosh Resources - Lembaga Tabung Haji - Flood ERP, Amiosh Resources - Flood Risk Assessment and Management Plan - Prelim, Conceptual Design and Final Report etc.

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc.

Risk Based Thinking ISO 9001:2015

(The answers provided are not to be deemed as solutions but basic guidelines, please contact me for further details of consultancy and training)

Q : Do I issue NCR for Risk Identification/Assessment? (i.e. HIRARC)

A : Risk Identification/Asessment and even HIRARC itself is an assessment NOT an audit/inspection. Please do not confuse the two. When we talk about risk, the word "proactive" must always come into the picture. Risk Based Thinking in the new ISO 9001:2015 is previously known as "Preventive Action" but spoken in a wider sense.

If you are using HIRARC, then there are "marks" to denote severity and likelihood of the risk being identified. You can note suggestion or instruction for improvement based on your findings and discuss in your Management Review.

Q : I am a newbie in Risk Management, where to start on Risk Based Thinking during upgrading from the old version?

A: ISO 9001:2015 do not make it "a must" to have a full risk management. Unless it's already part of your core business process (especially planning), e.g. using HIRARC, then that's different. Look at your core business process and identify/ brainstorm the possible risk associated with every process where applicable. Using the Risk Register would be a good idea.

The reason why "Risk Based Thinking" is introduced into ISO 9001:2015 is because to reduce non-conformance and customer complaints, to justify clearly (substantiated with evidence) the Department/Unit Objectives, KPI/KRA, Balance Scorecard etc. (not simply pick up a figure from 'the sky')

Note :



Sunday, December 01, 2013


Nota : 

Artikel ini saya tulis pada tahun 2004  di laman geocities semasa Allahyarham Dato Fauzi Shaari masih menjadi Ketua Polis Selangor. Saya tulis kembali kerana mengenang terlalu banyak jasanya kepada negara.

Kali terakhir saya bertemu dengannya ialah semasa perkahwinan anakanda Allahyarham dan berbalasan sms semasa Allahyarham sedang menunaikan Fardhu Haji  - tiba di Masjid Nabawi untuk menziarahi maqam Rasulullah S.A.W.  di mana Allahyarham ada bertanyakan kepada saya bacaan dan salam semasa mengadap maqam Baginda S.A.W. Saya juga meminta Allahyarham mendoakan saya sekeluarga dan Allahyarham dengan senang hati memenuhi hasrat saya. 

Saya juga difahamkan dari Almarhumah Ummi saya bahawa, Darjah Gelaran Dato' juga telah diperolehi adalah hasil daripada syor dari Allahyarhamah Bonda saya semasa mengadap Almarhum Duli Yang Maha Mulia Tuanku Ja'afar Ibni Almarhum Tuanku Abdul Rahman yang ketika itu merupakan DYMM Yang Di Pertuan Agong Yang Ke 10. Allahyarham dan Datin Fauziah sangat akrab dengan keluarga saya terutamanya Baba dan Arwah Ummi saya serta adik beradik saya. Kami semua telah mengenalinya selama lebih 30 tahun.

Saya menerima berita pemergiannya kembali ke Rahmatullah dengan penuh redha tetapi sebagai manusia biasa, saya amat terasa akan kehilangannya. AL-FATIHAH kepada insan yang memperjuangkan kebenaran.


Kejujuran amat penting dalam kita menjalankan tugas yang telah diamanahkan kepada kita.  Inilah juga pesan mantan YAB Perdana Menteri Malaysia Datuk Seri Haji Abdullah Haji Ahmad Badawi - kepada mereka yang terpilih bagi menjalankan amanat membantu rakyat. Apa lagi jika kita terdiri daripada kalangan pihak berkuasa. 

Saya telah lama mendengar khabar mengenai seorang manusia yang dikenali sebagai Fauzi Shaari (Anak kelahiran Larut Matang, Perak - 25 September 1950 - telah kembali ke Rahmatullah pada 1 Disember 2013 bersamaan 27 Muharam 1435 H dan jam 8.17 malam di ICU Hospital Selayang, Selangordalam kapasiti beliau sebagai anggota PDRM apatah lagi, beliau amat rapat dengan keluarga saya selama hampir 30 tahun.

Saya sentiasa mengikuti perkembangan beliau sebagai pegawai tinggi Polis DiRaja Malaysia dan pernah dilantik menjadi Pesuruhjaya Polis dan Pemangku Ketua Polis di beberapa buah negeri di Malaysia. Beliau juga pernah diwawancara oleh akhbar Utusan Malaysia dan saya begitu tertarik dengan kenyataan-kenyataan beliau yang begitu tegas dalam menangani isu-isu jenayah pelbagai. 

Akhirnya semasa Datuk Fauzi Saari baru dilantik menjadi Ketua Polis Selangor (beliau kemudiannya dilantik menjadi Pengarah Jabatan Siasatan Jenayah Malaysia - dan telah menamatkan perkhidmatan 31 tahun dalam PDRM pada 24/09/06) - menggantikan Datuk Musa Hassan yang dilantik menjadi Timbalan Ketua Polis Negara (01/01/2005) - (Tan Sri Musa Hassan ketika itu merupakan Ketua Polis Negara yang baru) , saya telah memberanikan diri untuk membuat satu temujanji pada 24 Mac, 2004 untuk bertemu dengan beliau di Ibu Pejabat Polis Kontinjen Negeri Selangor di Shah Alam.

Semasa saya menelefon IPPK untuk membuat temujanji serta semasa saya tiba di IPPK, saya begitu tertarik dengan layanan yang diberikan oleh pegawai-pegawai beliau termasuk mereka yang bertugas di pos keselamatan yang begitu mesra dan cekap, walaupun saya tidak pernah menganggap diri saya sebagai seorang tetamu kehormat kepada Ybhg Datuk Ketua Polis Selangor. 

Semasa saya memasuki bilik Datuk Fauzi Shaari, dia terus bangun dan berjabat salam dengan saya.  Saya amat kagum dengan sikap keramahan dan rendah dirinya walaupun telah bergelar 'Datuk'. Saya juga terperanjat apabila beliau bukan sahaja mengenali saya sebagai anakanda kepada Allahyarhamah Nik Zawahir, tetapi juga menerusi kumpulan-kumpulan artikel yang telah saya tulis pada akhbar Utusan Malaysia suatu masa dahulu termasuk penglibatan saya dalam beberapa siri wawancara segmen Bicara Korporat, Selamat Pagi Malaysia RTM TV1. (saya pun sudah lupa akan perkara berkenaan kerana kisah penulisan dan wawancara itu telah lama berlalu daripada hidup saya dan mungkin telah pun hilang di ingatan orangramai) 

Rupa-rupanya beliau juga meminati bidang pengurusan kualiti kerana elemen ini merupakan asas utama bagi Polis D’ Raja Malaysia. Beliau juga sentiasa membaca hasil tulisan saya pada Mini-Portal K-Pengurusan yang telah beroperasi di laman web saya selama 6 tahun. 

Saya tidak mampu berkata apa-apa kerana tidak pernah terlintas di hati kecil saya bahawa hasil penulisan saya yang tidak seberapa itu mendapat sambutan sedemikian rupa. Niat saya hanyalah menyebarkan ilmu kepada rakyat Malaysia terutamanya bumiputera tanpa meminta apa-apa balasan daripada sesiapapun kecuali Allah SWT. 

Kami menghabiskan masa selama hampir 1 jam bertukar-tukar pendapat mengenai isu semasa dan sejurus sebelum saya keluar, beliau berkata kepada saya : “Perjuangan menegakkan kebenaran adalah satu perjuangan yang amat kompleks dan memerlukan keikhlasan serta prinsip yang teguh dan didasarkan kepada nilai-nilai murni termasuk agama. I would say that you are one of them, Nik Zafri - You make your mum proud”  

Saya terpaku sejenak dan amat terharu dengan kata-kata berkenaan…. 

Walaupun Datuk Fauzi Shaari tidak memerlukan publisiti tetapi saya telah nekad untuk menulis secebis kisah berkenaan dirinya untuk memberikan pengajaran kepada orang ramai bahawa masih ada pihak-pihak berkuasa berpangkat tinggi yang ikhlas dan amanah dalam menjalankan tugas mereka.

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