Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com

* Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences(local/international) in the capacity of trainer/lecturer and participant. Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore)

* Possesses 20 years experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK) etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – TIJ Consultants Group (Malaysia and Singapore), LSB Manufacturing Solutions Sdn. Bhd. and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients were Adabi Consumer Industries Sdn. Bhd, The HQ of Royal Customs and Excise Malaysia, Veterinary Services Dept. Negeri Sembilan, The Institution of Engineers Malaysia, Corporate HQ of RHB, NEC Semiconductor - Klang Selangor, Prime Minister’s Department Malaysia, State Secretarial Office Negeri Sembilan, Hidrological Department KL, Asahi Kluang Johor, Tunku Mahmood (2) Primary School Kluang Johor, Consortium PANZANA, Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor, Kahang Timur Secondary School Johor, Sultan Abdul Jalil Secondary School Kluang Johor, Guocera Tiles Industries Kluang Johor, MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor, UITM Shah Alam Selangor, Telesystem Electronics/Digico Cable (ODM/OEM for Astro), Sungai Long Industries Sdn. Bhd. (Bina Puri Group), Secura Security Printing Sdn. Bhd, ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group), Bond M & E (KL) Sdn. Bhd., Skyline Telco (M) Sdn. Bhd.,Technochase Sdn. Bhd JB, Institut Kefahaman Islam Malaysia (IKIM), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka), Hospital Universiti Kebangsaan Malaysia, Association for Retired Intelligence Operatives of Malaysia, T.Yamaichi Corp. (M) Sdn. Bhd.LSB Manufacturing Solutions Sdn. Bhd., PJZ Marine Services Sdn. Bhd., UNITAR/UNTEC (Degree in Accountacy) Cobrain Holdings Sdn. Bhd. (Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry), Straits Consulting Engineers Sdn. Bhd. (C & S, Geotech), Malaysia Management & Science University (MSU), Innoseven Sdn. Bhd. (KVMRT MSPR8 - Internal Audit (Construction) & Awareness Workshop ISO 9001:2015 for the Construction Industry, Amiosh Resources - Lembaga Tabung Haji - Flood ERP, Amiosh Resources - Flood Risk Assessment and Management Plan - Prelim, Conceptual Design and Final Report etc.

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc.

Risk Based Thinking ISO 9001:2015

(The answers provided are not to be deemed as solutions but basic guidelines, please contact me for further details of consultancy and training)

Q : Do I issue NCR for Risk Identification/Assessment? (i.e. HIRARC)

A : Risk Identification/Asessment and even HIRARC itself is an assessment NOT an audit/inspection. Please do not confuse the two. When we talk about risk, the word "proactive" must always come into the picture. Risk Based Thinking in the new ISO 9001:2015 is previously known as "Preventive Action" but spoken in a wider sense.

If you are using HIRARC, then there are "marks" to denote severity and likelihood of the risk being identified. You can note suggestion or instruction for improvement based on your findings and discuss in your Management Review.

Q : I am a newbie in Risk Management, where to start on Risk Based Thinking during upgrading from the old version?

A: ISO 9001:2015 do not make it "a must" to have a full risk management. Unless it's already part of your core business process (especially planning), e.g. using HIRARC, then that's different. Look at your core business process and identify/ brainstorm the possible risk associated with every process where applicable. Using the Risk Register would be a good idea.

The reason why "Risk Based Thinking" is introduced into ISO 9001:2015 is because to reduce non-conformance and customer complaints, to justify clearly (substantiated with evidence) the Department/Unit Objectives, KPI/KRA, Balance Scorecard etc. (not simply pick up a figure from 'the sky')

Note :



Tuesday, September 24, 2013



Ahli veteran Pertubuhan Kebangsaan Melayu Bersatu UMNO yang aktif sejak hampir 45 tahun yang lalu. Dilahirkan pada tahun 1938 dan telah bergiat dalam arena politik mulai tahun 1954 (semasa Perikatan ditubuhkan) sehingga akhir hayat Allahyarhamah. Mendapat didikan di Sekolah Melayu Ugama Bachok. Berkahwin pada 24 April, 1951.
Pengalaman Bersama UMNO (1954 sehingga ke akhir hayat)

·        AJK Kaum Ibu UMNO Kuala Krai, Kelantan
·        AJK Persatuan Perkumpulan Perempuan-Perempuan Malaya (W.I.) Kuala Krai, Kelantan
·        Ketua Kaum Ibu UMNO Cawangan Bandar Bachok, Kelantan
·        AJK UMNO Bahagian Bachok, Kelantan
·        Setiausaha Kaum Ibu UMNO Bahagian Bachok, Kelantan
·        Ketua Kaum Ibu Bahagian Bachok, Kelantan
·        AJK Kaum Ibu UMNO Negeri Kelantan
·        SU (W.I.) Jajahan Bachok, Kelantan
·        AJK PIBG Sekolah Inggeris Bachok, Kelantan
·        Ahli Dilantik Majlis Mesyuarat Bandaran Bachok, Kelantan mewakili Kawasan Pantai Irama
·        Penasihat Hakim Mahkamah Rendah, Bachok, Kelantan
·        Bendahari Perayaan Menyambut Malaysia Pertama – 16, 17 & 18 September, 1963 Jajahan Bachok, Kelantan
·        Pemidato Politik Peringkat Kebangsaan Barisan Nasional (PERIKATAN)
·        SU Bendahari Kaum Ibu UMNO Cawangan Bandar Machang, Kelantan
·        SU Bendahari Kaum Ibu UMNO Bahagian Machang, Kelantan
·        AJK UMNO Bahagian Machang, Kelantan
·        AJK PIBG Sekolah Ren. dan Men. Hamzah Machang
·        AJK Biro Buruh Pergerakan Wanita UMNO Malaysia
·        Pengerusi Biro Buruh Pergerakan Wanita UMNO Negeri Kelantan
·        Penyelia Gerakan KEMAS Pergerakan Wanita UMNO Malaysia (Inspektor Politik)
o   Ditugaskan untuk memberikan kursus politik ke hampir seluruh Bahagian-bahagian di seluruh Kelantan dan Malaysia setiap kali pilihanraya umum/kecil umpamanya Terengganu, Pahang, Perak, Kedah dan Kota Tinggi – Johor.
·        Dikurniakan Darjah Kebesaran Pingat Pangkuan Negara (P.P.N.) oleh Duli Yang Maha Mulia Seri Paduka Baginda Yang DiPertuan Agong Malaysia
·        Menerima surat kepujian daripada Pengerusi RIDA Malaysia (Kini MARA)
o   kerana telah merintis dan mengajar Kelas Jahitan, Masakan Selera Timur dan Barat, Kait Mengait dan Keriting Rambut di seluruh daerah dalam Jajahan Bachok dan Machang, Kelantan
·        Ditugaskan di Ekspo Pameran Produk Malaysia di Jeddah, Arab Saudi anjuran Duta Malaysia di Jeddah (Y. B. Dato’ Sri Haji Kamaruddin bin Mat Esa) selama sebulan.
·        AJK Musabaqah Tiwatul Qur’an Peringkat Negeri dan Kebangsaan
·        AJK PIBG Sek. Ren., Menengah dan Maktab Sultan Ismail, Kota Bharu, Kelantan
·        Dikurniakan Darjah Kebesaran Ahli Mangku Negara (A.M.N.) oleh Duli Yang Maha Mulia Seri Paduka Baginda Yang DiPertuan Agong Malaysia
·        SU Bendahari Syarikat Putri Wan Kembang milik Wanita UMNO Negeri Kelantan
·        Pengerusi Tetap UMNO Cawangan Maluri, Kuala Lumpur
·        Bertugas/Berkempen di Kubang Pasu, Kedah semasa Pilihanraya Umum 1978, dan di Pilihanraya Kawasan Padang Terap, Kedah – Januari, 1985.
·        Bertugas/Berkempen ke Puau Pinang dan Terengganu semasa Pilihanraya Umum 1986.
·        Bertugas/Berkempen semasa Pilihanraya Kecil Bukit Tuku, Pasir Mas, Kelantan – Jun, 1987
·        Bertugas/Berkempen di Kedah semasa Pilihanraya Umum 1990 di mana kubu kuat PAS Kota Setar telah berjaya ditumbangkan.
·        Timbalan Pengerusi Tetap UMNO Cawangan Kemudi, Bachok, Kelantan
·        Ketua Pergerakan Wanita UMNO Cawangan Kampung Kemudi, Bahagian Bachok, Kelantan

Allahyarhamah dikenali oleh semua Perdana Menteri Malaysia sehingga YAB Dato' Seri Haji Mohd Najib. Allahyarhamah juga sangat rapat dengan Tun Tan Sri Dr. Fatimah Hashim dan Tan Sri Datin Paduka Seri Dr. Aishah bte Ghani.

Pengalaman di bidang Perniagaan/Keusahawanan dari tahun 1971 sehingga ke akhir hayatnya

  • Kontraktor Wanita Pertama di Kelantan – Syarikat Wan Omar - Kelas 'B' bertaraf Bumiputera
  • Pernah membuka Kedai Emas Kak Nik Zawahir di Kota Bharu, Kelantan

Allahyarhamah telah menghembuskan nafas terakhirnya pada Hari Ahad, 14 Julai, 2002 di rumahnya sendiri Bachok, Kelantan - semasa sedang menunggu masuk waktu solat maghrib jam 7.20 ptg (AL-FATIHAH)


"Tidak ada apa yang Ummi inginkan walau pangkat/pingat kebesaran kecuali melihat agama, bangsa, keluarga Ummi dan tanahair Ummi terbela.  

Ummi juga memerlukan orang mengenang jasabaik yang pernah Ummi taburkan suatu masa dahulu tanpa perlu membalasnya kerana Allah SWT  sahajalah yang akan menilainya nanti)"  

Allahyarhamah Nik Zawahir 

Allahyarhamah bonda saya pernah bercerita mengenai bagaimana dia dinamakan 'Nik Zawahir'.
Dinamakan oleh ayahnya Haji Wan (Nik) Omar dan ibunya Hajjah Nik Zainab bersempena sebuah kitab
karya ulama terkemuka Syeikh Daud Fathani* - Warduz Zawahir li Hilli Alfazhi Iqdatil Jawahir
*Nik Zawahir merupakan keturunan ketujuh dari Syeikh Daud Fathani menerusi ibunya Hajjah Nik Zainab”

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