Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

The information comprised in this section is not, nor is it held out to be, a solicitation of any person to take any form of investment decision. The content of the nikzafri.blogspot.com does not constitute advice or a recommendation by nikzafri.blogspot.com and should not be relied upon in making (or refraining from making) any decision relating to investments or any other matter. You should consult your own independent financial adviser and obtain professional advice before exercising any investment decisions or choices based on information featured in this nikzafri.blogspot.com can not be held liable or responsible in any way for any opinions, suggestions, recommendations or comments made by any of the contributors to the various columns on nikzafri.blogspot.com nor do opinions of contributors necessarily reflect those of http://www. nikzafri.blogspot.com

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Email: nikzafri@yahoo.com, nikzafri@gmail.com

Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences (local/ international) in the capacity of trainer/lecturer and participant.

Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore),

* Possesses 26 years of experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US, MMCE and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK), Mex Highway, KLIA1, KLIA2 etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – Noma SWO Consult, Amiosh Resources, Timur West Consultant Sdn. Bhd., TIJ Consultants Group (Malaysia and Singapore) and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients : Adabi Consumer Industries Sdn. Bhd, (MRP II, Accounts/Credit Control) The HQ of Royal Customs and Excise Malaysia (ISO 9000), Veterinary Services Dept. Negeri Sembilan (ISO 9000), The Institution of Engineers Malaysia (Aspects of Project Management – KLCC construction), Corporate HQ of RHB (Peter Drucker's MBO/KRA), NEC Semiconductor - Klang Selangor (Productivity Management), Prime Minister’s Department Malaysia (ISO 9000), State Secretarial Office Negeri Sembilan (ISO 9000), Hidrological Department KL (ISO 9000), Asahi Kluang Johor(System Audit, Management/Supervisory Development), Tunku Mahmood (2) Primary School Kluang Johor (ISO 9000), Consortium PANZANA (HSSE 3rd Party Audit), Lecturer for Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor (Management/Supervision Development, Office Technology/Administration, ISO 9000 & Construction Management), Kahang Timur Secondary School Johor (ISO 9000), Sultan Abdul Jalil Secondary School Kluang Johor (Islamic Motivation and Team Building), Guocera Tiles Industries Kluang Johor (EMS ISO 14000), MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor (ISO 9000 – Construction), UITM Shah Alam Selangor (Knowledge Management/Knowledge Based Economy /TQM), Telesystem Electronics/Digico Cable(ODM/OEM for Astro – ISO 9000), Sungai Long Industries Sdn. Bhd. (Bina Puri Group) - ISO 9000 Construction), Secura Security Printing Sdn. Bhd,(ISO 9000 – Security Printing) ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group) – ISO 9000 –Architecture, Bond M & E (KL) Sdn. Bhd. (ISO 9000 – Construction/M & E), Skyline Telco (M) Sdn. Bhd. (Knowledge Management),Technochase Sdn. Bhd JB (ISO 9000 – Construction), Institut Kefahaman Islam Malaysia (IKIM – ISO 9000 & Internal Audit Refresher), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka – Construction Management and Safety, Health, Environment), Hospital Universiti Kebangsaan Malaysia (Negotiation Skills), Association for Retired Intelligence Operatives of Malaysia (Cyber Security – Arpa/NSFUsenet, Cobit, Till, ISO/IEC ISMS 27000 for Law/Enforcement/Military), T.Yamaichi Corp. (M) Sdn. Bhd. (EMS ISO 14000) LSB Manufacturing Solutions Sdn. Bhd., (Lean Scoreboard (including a full development of System-Software-Application - MSC Malaysia & Six Sigma) PJZ Marine Services Sdn. Bhd., (Safety Management Systems and Internal Audit based on International Marine Organization Standards) UNITAR/UNTEC (Degree in Accountacy – Career Path/Roadmap) Cobrain Holdings Sdn. Bhd.(Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry & Overview of version 2015), Straits Consulting Engineers Sdn. Bhd. (Full Integrated Management System – ISO 9000, OHSAS 1800 and EMS ISO 14000 for Civl/Structural/Geotechnical Consulting), Malaysia Management & Science University (MSU – (Managing Business in an Organization), Innoseven Sdn. Bhd. (KVMRT Line 1 MSPR8 – Awareness and Internal Audit (Construction), ISO 9001:2008 and 2015 overview for the Construction Industry), Kemakmuran Sdn. Bhd. (KVMRT Line 1 - Signages/Wayfinding - Project Quality Plan and Construction Method Statement ), Amiosh Resources - (1) Lembaga Tabung Haji - Flood ERP (2) WNA Consultants - DID/JPS -Flood Risk Assessment and Management Plan - Prelim, Conceptual Design, Interim and Final Report etc. (3) Tunnel Fire Safety - Fire Risk Assessment Report - Design Fire Scenario), Safety, Health and Environmental Management Plans leading construction/property companies/corporations in Malaysia. Timur West Consulting (1) Business Methodology and System (2) Information Security Management Systems (ISMS) ISO/IEC 27001:2013 for Majlis Bandaraya Petaling Jaya ISMS/Audit/Risk/ITP Technical Team

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc. He is also one of the recipients for MOSTE Innovation for RFID use in Electronic Toll Collection in Malaysia

Risk Based Thinking ISO 9001:2015

(The answers provided are not to be deemed as solutions but basic guidelines, please contact me for further details of consultancy and training)

Q : Do I issue NCR for Risk Identification/Assessment? (i.e. HIRARC)

A : Risk Identification/Asessment and even HIRARC itself is an assessment NOT an audit/inspection. Please do not confuse the two. When we talk about risk, the word "proactive" must always come into the picture. Risk Based Thinking in the new ISO 9001:2015 is previously known as "Preventive Action" but spoken in a wider sense.

If you are using HIRARC, then there are "marks" to denote severity and likelihood of the risk being identified. You can note suggestion or instruction for improvement based on your findings and discuss in your Management Review.

Q : I am a newbie in Risk Management, where to start on Risk Based Thinking during upgrading from the old version?

A: ISO 9001:2015 do not make it "a must" to have a full risk management. Unless it's already part of your core business process (especially planning), e.g. using HIRARC, then that's different. Look at your core business process and identify/ brainstorm the possible risk associated with every process where applicable. Using the Risk Register would be a good idea.

The reason why "Risk Based Thinking" is introduced into ISO 9001:2015 is because to reduce non-conformance and customer complaints, to justify clearly (substantiated with evidence) the Department/Unit Objectives, KPI/KRA, Balance Scorecard etc. (not simply pick up a figure from 'the sky')

Note :



Tuesday, March 26, 2013


Nota Ringkas

Ada banyak yang masih perlu difahami oleh pelabur.

a) Pasaran menggambarkan berita yang AKAN berlaku dan bukannya yang TELAH berlaku walaupun berita boleh datang dengan MENGEJUT sekalipun. Penganalis yang bijak akan melihat kepada 'apa kesan berita berkenaan terhadap pasaran SELEPAS ianya diproses'?

b) Kadangkala pasaran memberikan tindakbalas terhadap data atau berita. Ada juga berita dan data bertindakbalas berdasarkan pasaran.

Yang mana datang terlebih dahulu? Saya ingin menjelaskan mengenai korelasi antara semua jenis data dan peristiwa yang berlaku selepas langkah-langkah penting diambil oleh pasaran.

Contohnya peperangan, ramai yang menyangka bahawa pasaran akan menjadi teruk atau jatuh. Ini hanyalah reaksi psikologi bagi mereka yang tidak tahu bagaimana pasaran memproses maklumat berkenaan. 

Dan keadaan ini diburukkan lagi apabila manusia menyangka mereka akan kehilangan kerja, keluarga, pendapatan, jatuh miskin terutamanya jika mendengar pelabur sendiri yang mengeluarkan kenyataan berkenaan.

Samalah juga serangan 11 September, jika dilihat ketika itu, kepanikan banyak berlaku tetapi ke mana perginya rasa panik berkenaan masakini? Lihat dulu bagaimana pasaran memberikan reaksi kemudiannya. Sememang dijangkakan, ramai yang menyangka ekonomi dunia akan jadi parah walhal ketika itu, semua data-data telah ada 'backupnya' dan masih beroperasi seperti biasa sehingga kini?

Kita juga pernah mendengar terdapat gempabumi atau tsunami di Jepun, ada kepanikan berlaku. 

Cuba lihat pasaran ketika itu, adakah ianya memberikan reaksi yang teruk? 

Jawapannya 'TIDAK'. 

Ianya mungkin memberikan kesan sementara kepada sekitarnya (ASEAN) kecuali tempat berlakunya bencana alam berkenaan (Jepun) 

Namun, fenomena ini juga membuka peluang kepada pelabur-pelabur berskala besar untuk membeli saham-saham yang dijual murah disebabkan 'selling pressure'. Akhirnya, apabila pasaran kembali pulih, tiba-tiba saham yang dibeli murah itu naik berkali ganda.

Apa yang penting ialah bagaimana pasaran mengendali dan memproses maklumat berkenaan. 

Kata Kunci di sini (dalam konteks pasaran saham) ialah 'Jangan Panik' kerana 'panik' boleh membuka jalan kepada spekulator.

Pada tahun 2001, ketika itu pasaran sedang riuh kerana kejatuhan saham dotcom. 

Pada tahun 2003, US telah menyerang Iraq. Semasa itu, pasaran saham di US jatuh hampir 50%.

Percayakah anda : 

Pasaran 'bear' menyebabkan kejatuhan dalam kadar kelahiran.

Kita lihat, ramai yang masih memberikan reaksi psikologi yang negatif dan menyangka kejatuhan dalam pasaran saham akan menyebabkan mereka akan hilang kuasa kewangan - jadi mereka perlu merancang keluarga mereka?

Namun, pasaran 'bull' pula menaikkan pula kadar kelahiran. Pelik tapi benar. 

Kerana pasaran yang digambarkan sebagai 'bullish' akan meningkatkan lagi jangkaan pelabur bahawa mereka akan membuat untung.

Suasana ini berlaku di US dan kini 'berjangkit' ke serata dunia.

Ini menyebabkan ramai yang melihat apa yang berlaku sebelumnya dan bukan apa yang sedang berlaku. Setiap kali ada berita kejatuhan dunia sebelum ini, pasaran telah mengambil segala langkah untuk memastikan jika ianya berlaku sekali lagi, pasaran dapat memproses maklumat itu dengan lebih matang dan mencari 'kusyen' untuk 'jatuh'.

Jadi kadangkala kita tidak boleh terlalu bergantung kepada kisah lama seperti 'Great Depression' dan 'Big Bubble'.

Tahun 2008 menyaksikan banyak sektor korporat telah mendapat kesan hasil daripada krisis kewangan. Malah ramai 'peramal-peramal' menyatakan, akan berlaku kemelesetan yang teruk. Pemimpin peringkat negara, masyarakat, dunia dsb. pula menganggap 'politik' tidak membantu. Akhirnya apa yang disebut berlaku kemelesetan, tidak berlaku sehingga kini.

Saya bertanya sahabat di U.S., sekiranya 'trading' adalah 1,050, S & P 500 jatuh 16.1%, adakah ini bermakna akan berlaku 'double dip recession'? 

Benar, index mungkin jatuh tetapi trend menunjukkan ianya akan bertahan pada satu tahap dan akhirnya naik kembali pada masa-masa yang akan datang.

Kesimpulannya, pasaranlah yang mencetuskan suasana ekonomi masa hadapan dan bukannya berita (atau khabar) semata-mata.

Lain kali, jika ada pergerakan pasaran saham ke suatu arah tertentu, jangan bertanya "apa yang telah berlaku yang menyebabkan pergerakan berkenaan?" tetapi tanyalah "apa gambaran yang cuba dilakukan oleh pasaran mengenai 'apa yang akan berlaku?' supaya kita boleh mengambil langkah berjaga-jaga.

Jangkapanjang sebenarnya lebih baik dari Jangkapendek.

Monday, March 25, 2013



To those who might want to know more about the Share Investment Centre (Maybank Investment), please visit http://www.maybank2u.com.my

What interest me is the HOT Broking Programme introduced by Maybank Investment for newbie (bumiputera especially) but potential investors to be part of the retail market by investing into selected syariah counters.

But before investors decide to invest, they must first get the Yellow Form or Acknowledgement of Receipt from Ministry of Trade and Industry (MITI) and definitely there are rules to be followed for both category - individual or company (in most cases Private Limited - Sdn. Bhd.)

I do 'hear' few proposals as well but I do not know how true they are : 

a) To open up eligibility of Bumiputera to invest also for enterprise/partnership entities as well. (I notice in one IPO notice from Maybank Investment indicating 'enterprise entities' are eligible but MITI; I think clearly mentioned that it is for "Sdn. Bhd." )

If this is true (that enterprise/sole prop can apply for Bumi shares) then it is a good thing to do but there may be additional requirements to ensure that 'enterprise' (sole prop) entities have audited accounts (which is the same in the partnership - pursuant to Partnership act - but any act never mention a sole prop should also have audited accounts. The problem is because some of their clients require the supplier to have audited accounts but the supplier is only an enterprise entity which by law do not require audited accounts - perhaps an income statement )

b) Liberalization of retail market (syariah counters) branching out to Singapore, Brunei and Indonesia.

Alas, this is only my personal opinion - nothing to do with ROS/SSM, Maybank or MITI. Please contact the right authorities for further information.

Saturday, March 23, 2013



By Mohammed Al-Marhoon

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