Today, Knowledge Management today are not limited merely to : (A) 'knowing' or 'reading lots of books/scholarly articles' or (B) data mining, analysis, decision making, preventive actions, or (C) some Human Resources Management issue or (D) some ICT issue. Knowledge Management is about putting your knowledge, skills and competency into practice and most important IT WORKS! For you and your company or your business (Nik Zafri)

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Email: nikzafri@yahoo.com

* Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences(local/international) in the capacity of trainer/lecturer and participant. Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore)

* Possesses 20 years experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK) etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – TIJ Consultants Group (Malaysia and Singapore), LSB Manufacturing Solutions Sdn. Bhd. and many others.

* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”

Among Nik Zafri’s clients were Adabi Consumer Industries Sdn. Bhd, The HQ of Royal Customs and Excise Malaysia, Veterinary Services Dept. Negeri Sembilan, The Institution of Engineers Malaysia, Corporate HQ of RHB, NEC Semiconductor - Klang Selangor, Prime Minister’s Department Malaysia, State Secretarial Office Negeri Sembilan, Hidrological Department KL, Asahi Kluang Johor, Tunku Mahmood (2) Primary School Kluang Johor, Consortium PANZANA, Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor, Kahang Timur Secondary School Johor, Sultan Abdul Jalil Secondary School Kluang Johor, Guocera Tiles Industries Kluang Johor, MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor, UITM Shah Alam Selangor, Telesystem Electronics/Digico Cable (ODM/OEM for Astro), Sungai Long Industries Sdn. Bhd. (Bina Puri Group), Secura Security Printing Sdn. Bhd, ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group), Bond M & E (KL) Sdn. Bhd., Skyline Telco (M) Sdn. Bhd.,Technochase Sdn. Bhd JB, Institut Kefahaman Islam Malaysia (IKIM), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka), Hospital Universiti Kebangsaan Malaysia, Association for Retired Intelligence Operatives of Malaysia, T.Yamaichi Corp. (M) Sdn. Bhd.LSB Manufacturing Solutions Sdn. Bhd., PJZ Marine Services Sdn. Bhd., UNITAR/UNTEC (Degree in Accountacy) Cobrain Holdings Sdn. Bhd. (Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry), Straits Consulting Engineers Sdn. Bhd. (C & S, Geotech), Malaysia Management & Science University (MSU), Innoseven Sdn. Bhd. (KVMRT MSPR8 - Internal Audit (Construction) & Awareness Workshop ISO 9001:2015 for the Construction Industry, Amiosh Resources - Lembaga Tabung Haji - Flood ERP, Amiosh Resources - Flood Risk Assessment and Management Plan - Prelim, Conceptual Design and Final Report etc.

* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc.

Risk Based Thinking ISO 9001:2015

(The answers provided are not to be deemed as solutions but basic guidelines, please contact me for further details of consultancy and training)

Q : Do I issue NCR for Risk Identification/Assessment? (i.e. HIRARC)

A : Risk Identification/Asessment and even HIRARC itself is an assessment NOT an audit/inspection. Please do not confuse the two. When we talk about risk, the word "proactive" must always come into the picture. Risk Based Thinking in the new ISO 9001:2015 is previously known as "Preventive Action" but spoken in a wider sense.

If you are using HIRARC, then there are "marks" to denote severity and likelihood of the risk being identified. You can note suggestion or instruction for improvement based on your findings and discuss in your Management Review.

Q : I am a newbie in Risk Management, where to start on Risk Based Thinking during upgrading from the old version?

A: ISO 9001:2015 do not make it "a must" to have a full risk management. Unless it's already part of your core business process (especially planning), e.g. using HIRARC, then that's different. Look at your core business process and identify/ brainstorm the possible risk associated with every process where applicable. Using the Risk Register would be a good idea.

The reason why "Risk Based Thinking" is introduced into ISO 9001:2015 is because to reduce non-conformance and customer complaints, to justify clearly (substantiated with evidence) the Department/Unit Objectives, KPI/KRA, Balance Scorecard etc. (not simply pick up a figure from 'the sky')

Note :



Tuesday, November 30, 2010



Cause :

Growth in World Money Supply

Years of easy monetary policies by central banks and now the trillions of dollars in economic stimulus to fight the global recession

Effect :

Inflationary Pressures

Excess cash in marketplace eventually tends to bid up prices for goods and services

Possible Ramifications

Declining Confidence in Paper Money

The prospect of inflation lowers confidence in Paper money a a store of value leading may investors to buy gold to preserve their wealth


Cause :

Volatile Stocks and Oil Prices

After several bull market years, stock and commodity markets turned down dramatically in 200 as the global economy slid into recession. While markets have partially recovered from their low, they remain volatile and many investors remain focused on capital preservation


Safe Haven Appeal

With other hard assets like real estate and commodities losing value, there was a revived appreciation of gold as a safe haven for investors seeking to protect themselves during difficult times.

Possible Ramifications

Increased Demand for Gold

The recession of 2008 created a large new class of gold investors. The strong demand exerted by this group, along with traditional gold buyers, drained the global inventory of gold coins and gold bars, thus driving up the price of bullion at a time of shrinking worldwide production.


Cause :


Gold has long been prized in China, which is one of the world's largest producers and consumers. Increasingly China's gold market has become more liberalized

Effect :

Trade Surplus

China has a huge trade surplus with the U.S. and Europe that generates vast quantitites of foreign currency. China also has one of the world's highest savings rates.

Possible Ramifications

China buys a considerable amount of U.S. Government debt, but it is diversifying its reserves by increasing its holdings of gold. In addition, China is pursuing investments to recycle its dollars into natural resource projects.


Cause :

Low Gold Price in 90s

After climbing as high as $850 an ounce in 1980, gold dropped as low as $252 an ounce in 1999.

Effect :

Cuts in Exploration

Low prices and environmental controls discouraged mining companies from spending the money to find new supplies of gold

Possible Ramifications

Falling Production

The lack of investment during the low-price years means new supplies of gold have not kept pace with gold demand


Cause :

Low Interest Rate

When real interest rates are low many investors turn away from paper assets with declining value and instead turn towar assets with real value, like gold.

Effect :

Hedging Curtailed

When interest rates are low, there is little incentive for hedging. As a result, gold is removed from the market.

Possible Ramifications

A decline in hedging shrinks short-term gold supply, creating a market imbalance during a time of escalating demand.


Cause :

Credit Crisis

The U.S. economy has been hurt by tighter liquidity associated with heavy losses in the key housing and financial sectors

Effect :

Interest Rate Cuts by Fed

The Federal Reserve has cut interest rates effectively to zero in an effort to lift the economy out of recession

Possible Ramifications

Weaker U.S. Dollar

Rate cuts drive down returns for currency investors. Many of those investors will buy gold as an alternative reserve asset, thus driving up demand.

Tuesday, November 23, 2010

World economic growth in year 2011

According to the information contained in the new report by the IMF’s World Economic Outlook, the world’s GDP at the end of 2010 could grow by 4,2% (January forecast reported 3.9% growth). With regard to this indicator for 2011, compared to January, it has not changed and remains at 4.3%. According to IMF chief economist Olivier Blanchard, a global recession has been avoided, so that a gradual recovery of world economy is present.

Due to the fact that the world economy recovers faster than planned, evaluation of losses of the global financial sector during the crisis was reduced by 533 billion dollars. Initially it was assumed that the cancellation of bank assets amount to about 2.8 trillion, however, economic recovery has reduced that figure to $ 2.28 trillion. Losses of the U.S. banking system decreased from 1.03 trillion to 885 billion dollars. The total score of bank loan losses decreased by 13%.

For developing countries, where the formation of the market only occurs, they have restored after the world crisis quicker. The highest rate of growth is in Asia, where they make up 8.7% in 2010. The highest recovery rate – China, India, Brazil and Mexico. The growth of Chinese economy in 2010 will amount to 10% and in 2011 – 9.9%. The Indian economy will grow in 2010 by 8.8% in 2011 – by 8,4%. Brazil show 5.5% growth in 2010 and 4,1% 0 in 2011, while Mexican GDP will grow by 4.2% in 2010 to 4.5% – in 2011.

The Russian economy will recover faster than expected. Specifically, in 2010 an increase of 4% instead of the planned 3.6% in January. GDP growth in 2011 somewhat slowed down to 3.3% (in January was a figure of 3.4%). However, qualitative growth of the Russian economy will be small – it has been forecasted before.

The U.S. economy compared to European and Japanese will develop more dynamically. In 2010 the U.S. GDP will grow by 3.1% in 2011 – 2.6%. Japan also will add to its GDP 1.9% in 2010, and in 2011 – 2.0%. As for the euro zone, where the pace of economic development leaves much to be desired, not exceeding in 2010 of 1%. Thus, the strongest European economy – German – to grow as a result in 2010 only 1,2%, and in 2011 – by 1.7%. Somewhat better position in the UK from outside the eurozone. They GDP in 2010 could grow by 1.3%, and in 2011 – even at 2.5%.

Source: abforex.ru

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