The battle of defining knowledge management is a never ending story.
(Cummon guys....it's 2010 now..what? you wanna wait till 2020..gosh)
To me KM; having working with bluechips that have proven themselves worthy to be called a KM and KE (Knowledge-Based Economy) – based organizations, I would still agree that :
“KM is a organizational-wide collecton of practices and approaches to generate, capture, disseminate the know-how and others relevant with the perspective of business sustainability and profit”
This is the best definition I see so far.
To those who are or has directly been involved in organizational KM will understand exactly what this definition mean.
The definition has; to a highest degree; harmoniously combined both organizational empirical PROVEN VALUES with ICT as enablers. (Mind you - please do not provide me hypotheses in your counter comments to this article as what I've said herein have been substantiated with proof. )
KM in these organizations is no longer a buzzword, lip-service or trendy – KM is a MUST to them in order to cope up with rapid changes as we are no longer absorbed to the ancient story “who moved my cheese”.
I've seen companies' thrill of victory - making billions due to proper applicaton of KM. Unfortunately; due to certain constraint; I can't reveal any of the companies name as these are their secret recipes of success – trust me (so don't ask)
But on the other hand, I've also witnessed companies' agony of defeat being closed even go bust – due to WRONG applications used and wrong way of 'hybriding' management systems. In the end, the practitioners themselves tend to be CONFUSED themselves.
Communication has evolved rapidly due to the phrase 'knowledge sharing'. It helps in the context of maintaining the 'one captain in one ship' and 'one (management) game plan'. Grapevine at its best!!
We are no longer alone!
If we have to collaborate, then do so!
If we have to be a smart partner or associate, then be one!
If we have to merge; merge then!
(But why the defensive and protective attitude..you wanna go global - don't you, you wanna grow bigger, don't you?)
K-Economy unlike P-Economy (although productivity is still an inevitable issue) everything and everyone in any organization will have a certain impact on the overall economy itself.
Better – these organizations can still 'make money' during recession. (yes, this is what I'm talking about – bearish during good times and bullish to make a comeback during 'bad times')
Face it - Today - economy NO longer depends solely on the "conventionals" such as movement of composite index in the stock market, inflation/deflation, candlestick/technical charts, oil price, USD, political & psychological sentiments, bull or bear, speculation or hedging etc.
rather we are seeking a more convincing story like PROPER JUSTIFICATIONS or 'COHERENT FACTORS' to JUSTIFY of WHY are there economical fluctuations? or WHY are the charts indicating erratic trends or probably WHAT has political sentiments got to do with the stock market etc. (in laymen terms - not limited only to economist but people at large as well regardless of who they are or where they come from)
(I recalled the The Oracle advising Neo in Matrix Reloaded:
“You didn't come here to make a decision, you already made the decision, now you need to understand WHY you make such decision” (something like that)
So, these justifications require KNOWLEDGE – proper KNOWLEDGE from your own skills, competencies, experience etc. Even paper qualifications are no longer a priority.
“Today – Nik, if there is no control on qualifications being issued, one day you throw a stone in the air, it will definitely hit on a Master Degree Holder's head”
– quoting what the-then Prime Minister, the living legend – Tun Dr. Mahathir once said to me in 1995 when doing the site-walk during the construction of KLCC Petronas Towers.
Understand first the scope of service or product provision that your company is doing.
Draw up the core business process
Decide what sort of ICT application or system to be used to expedite operation.
What did you say? I don't understand - well, Bill Gates said that something like this
"KM doesn't even START with a software or application!"
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BIODATA - NIK ZAFRI
* Kelantanese, Alumni of Sultan Ismail College Kelantan (SICA), Diploma (Management), IT Competency Cert, Certified Written English Professional US. Has participated in many seminars/conferences(local/international) in the capacity of trainer/lecturer and participant. Affiliations :- Council Member of Gerson Lehrman Group NY, Institute of Quality Malaysia, Malaysian Institute of Management, Malaysian Occupational Safety and Health Professionals Association, Auditor ISO 9000 IRCAUK, Auditor OHSAS 18000 (SIRIM and STS) /EMS ISO 14000:2004 and Construction Quality Assessment System (CONQUAS, CIDB (Now BCA) Singapore)
* Possesses 20 years experience/hands-on in the multi-modern management & technical disciplines (systems & methodologies) such as Knowledge Management (Hi-Impact Management/ICT Solutions), Quality (TQM/ISO), Safety Health Environment, Civil & Building (Construction), Manufacturing, Motivation & Team Building, HR, Marketing/Branding, Business Process Reengineering, Economy/Stock Market, Contracts/Project Management, Finance & Banking, etc. He was employed to international bluechips involving in national/international megaprojects such as Balfour Beatty Construction/Knight Piesold & Partners UK, MMI Insurance Group Australia, Hazama Corporation (Hazamagumi) Japan (with Mitsubishi Corporation, JA Jones US and Ho-Hup) and Sunway Construction Berhad (The Sunway Group of Companies). Among major projects undertaken : Pergau Hydro Electric Project, KLCC Petronas Twin Towers, LRT Tunnelling, KLIA, Petronas Refineries Melaka, Putrajaya Government Complex, Sistem Lingkaran Lebuhraya Kajang (SILK) etc. Once serviced SMPD Management Consultants as Associate Consultant cum Lecturer for Diploma in Management, Institute of Supervisory Management UK/SMPD JV. Currently – Associate/Visiting Consultants/Facilitators, Advisors for leading consulting firms (local and international) including project management. To name a few – TIJ Consultants Group (Malaysia and Singapore), LSB Manufacturing Solutions Sdn. Bhd. and many others.
* Ex-Resident Weekly Columnist of Utusan Malaysia (1995-1998) and have produced more than 100 articles related to ISO-9000– Management System and Documentation Models, TQM Strategic Management, Occupational Safety and Health (now OHSAS 18000) and Environmental Management Systems ISO 14000. His write-ups/experience has assisted many students/researchers alike in module developments based on competency or academics and completion of many theses. Once commended by the then Chief Secretary to the Government of Malaysia for his diligence in promoting and training the civil services (government sector) based on “Total Quality Management and Quality Management System ISO-9000 in Malaysian Civil Service – Paradigm Shift Scalar for Assessment System”
Among Nik Zafri’s clients were Adabi Consumer Industries Sdn. Bhd, The HQ of Royal Customs and Excise Malaysia, Veterinary Services Dept. Negeri Sembilan, The Institution of Engineers Malaysia, Corporate HQ of RHB, NEC Semiconductor - Klang Selangor, Prime Minister’s Department Malaysia, State Secretarial Office Negeri Sembilan, Hidrological Department KL, Asahi Kluang Johor, Tunku Mahmood (2) Primary School Kluang Johor, Consortium PANZANA, Information Technology Training Centre (ITTC) – Authorised Training Center (ATC) – University of Technology Malaysia (UTM) Kluang Branch Johor, Kluang General Hospital Johor, Kahang Timur Secondary School Johor, Sultan Abdul Jalil Secondary School Kluang Johor, Guocera Tiles Industries Kluang Johor, MNE Construction (M) Sdn. Bhd. Kota Tinggi Johor, UITM Shah Alam Selangor, Telesystem Electronics/Digico Cable (ODM/OEM for Astro), Sungai Long Industries Sdn. Bhd. (Bina Puri Group), Secura Security Printing Sdn. Bhd, ROTOL AMS Bumi Sdn. Bhd & ROTOL Architectural Services Sdn. Bhd. (ROTOL Group), Bond M & E (KL) Sdn. Bhd., Skyline Telco (M) Sdn. Bhd.,Technochase Sdn. Bhd JB, Institut Kefahaman Islam Malaysia (IKIM), Shinryo/Steamline Consortium (Petronas/OGP Power Co-Generation Plant Melaka), Hospital Universiti Kebangsaan Malaysia, Association for Retired Intelligence Operatives of Malaysia, T.Yamaichi Corp. (M) Sdn. Bhd.LSB Manufacturing Solutions Sdn. Bhd., PJZ Marine Services Sdn. Bhd., UNITAR/UNTEC (Degree in Accountacy) Cobrain Holdings Sdn. Bhd. (Managing Construction Safety & Health), Speaker for International Finance & Management Strategy (Closed Conference), Pembinaan Jaya Zira Sdn. Bhd. (ISO 9001:2008-Internal Audit for Construction Industry), Straits Consulting Engineers Sdn. Bhd. (C & S, Geotech), Malaysia Management & Science University (MSU), Innoseven Sdn. Bhd. (KVMRT MSPR8 - Internal Audit (Construction) & Awareness Workshop ISO 9001:2015 for the Construction Industry, Amiosh Resources - Lembaga Tabung Haji - Flood ERP, Amiosh Resources - Flood Risk Assessment and Management Plan - Prelim, Conceptual Design and Final Report etc.
* Has appeared for 10 consecutive series in “Good Morning Malaysia RTM TV1’ Corporate Talk Segment discussing on ISO 9000/14000 in various industries. For ICT, his inputs garnered from his expertise have successfully led to development of work-process e-enabling systems in the environments of intranet, portal and interactive web design especially for the construction and manufacturing. Some of the end products have won various competitions of innovativeness, quality, continual-improvements and construction industry award at national level. He has also in advisory capacity – involved in development and moderation of websites, portals and e-profiles for mainly corporate and private sectors, public figures etc.
Risk Based Thinking ISO 9001:2015
(The answers provided are not to be deemed as solutions but basic guidelines, please contact me for further details of consultancy and training)
Q : Do I issue NCR for Risk Identification/Assessment? (i.e. HIRARC)
A : Risk Identification/Asessment and even HIRARC itself is an assessment NOT an audit/inspection. Please do not confuse the two. When we talk about risk, the word "proactive" must always come into the picture. Risk Based Thinking in the new ISO 9001:2015 is previously known as "Preventive Action" but spoken in a wider sense.
If you are using HIRARC, then there are "marks" to denote severity and likelihood of the risk being identified. You can note suggestion or instruction for improvement based on your findings and discuss in your Management Review.
Q : I am a newbie in Risk Management, where to start on Risk Based Thinking during upgrading from the old version?
A: ISO 9001:2015 do not make it "a must" to have a full risk management. Unless it's already part of your core business process (especially planning), e.g. using HIRARC, then that's different. Look at your core business process and identify/ brainstorm the possible risk associated with every process where applicable. Using the Risk Register would be a good idea.
The reason why "Risk Based Thinking" is introduced into ISO 9001:2015 is because to reduce non-conformance and customer complaints, to justify clearly (substantiated with evidence) the Department/Unit Objectives, KPI/KRA, Balance Scorecard etc. (not simply pick up a figure from 'the sky')
Saturday, July 31, 2010
The battle of defining knowledge management is a never ending story.